Question for drag'n'drop...

Hi, I am not sure whether my BlackBerry Pearl is the 8100 or 8200 series--I bought it refurb with no booklets or anything. It came with various cords, like a USB cord and a Power Cord, though.
Anyway, I hit up the http://na.blackberry.com/eng/services/ page, and can't really tell which software package I need to download in order to handle my BlackBerry Pearl from my Windows XP laptop PC.
All I want to do is to be able to drag and drop--like via Windows Explorer--the different video files, image files, or song/.mp3 files between my phone and my computer. Whenever I connect my phone to my laptop now, my computer lets me know in the bottom right corner in the taskbar that it "Found new hardware" and even recognizes it as "BlackBerry".
However, when it moves to the next step to ask me for drivers, and I get the classic choice out of the two choices "Let my computer find the best drivers" or "I have certain drivers I'd like to use"; when I choose the first option, it gets stuck looking for drivers and never finds anything.
So I figure blackberry.com has something I an download that will let me mediate between my phone and computer with these files, I am just unsure, and want to be sure I get the right one? Can anyone help me out with this? I'd appreciate it, thanks. God bless.
--etcbbu

So...with your media card inserted and the settings the way you state, you do not see the Media Card total/free space stats on the device? That would indicate to me that your device isn't seeing the media card at all...which would then preclude the desktop software from seeing it either. Odd...
What should happen is that, with a Media Card inserted and fully recognized by the device, windows will have 2 additional drive letters when you tether...one for device memory and the other for the media card.
The first thing I'm wondering is if something is amiss with compatibility between your media card and your device OS...check this article to be sure that you are using a media card that is compatible with your OS:
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB05461&slic...
Beyond that, you might want to try several things.
1) Batt-pull reboot -- with power on, pull the battery, wait a minute, then insert the battery and power up. See if things are remedied.
2) Disable media card support on the device and remove the media card. So a batt-pull reboot (note -- do not substitute a reboot you may have to do in order to remove or insert the media card...power up from that and then do an independent power-on batt-pull). Then make sure that the device memory stats are correct. If good, make sure that the device memory is recognized and usable by Windows as a USB drive.
3) Insert a media card. Do not enable media card support. Do a batt-pull reboot. Check again that everything about device memory is still OK.
4) Enable media card support. Do a batt-pull reboot. Check that both memory stats are displayed on the device. See if Windows now can recognize the media card as well as the device memory.
You should not have to move things between device memory and your media card in order to transfer them to your PC. You should be able to navigate and manipulate both from windows as independent USB drives. What we need to narrow down is why yours won't do so...hopefully the steps above will help us narrow this down.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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