Question for incident manager notification (OEM 12c)

If an incident manager's owner is changed. Can the notification sent to the old owner and new owner?
I can setup a rule on "Incident update", but the notification only sent to the new owner. Is it possible to notify both the new and old owner?
Thanks.

No, we do not currently support this. Please file an enhancement request.

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Exception Management in OEM 12c Cloud Control

Hi All,
It is mentioned in the Oracle Documents that Exception Management is a part of Business Transaction Management feature which can ne achieved by enabling SOA management pack EE on the target which in turn provides transaction alerting and searching to locate exceptions and errors in transactions that span multiple application components.
But then can any one please tell me how can I achieve this? That means what all configuration (other than soa management packEE) is required for this exception management and how can I do this OEM . I am not able to find a good document which explain the exception management in OEM 12c cloud control.
Please help!!
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Business transaction Management 12c (BTM)is licensed with SOA Manangement pack Enterprise Edition along with WLS Mgmt Pack and management pack for non-oracle middleware. So, if you have SOA Mgmt Pack EE, then you are already licensed for BTM 12c.
You need to download BTM12c (http://www.oracle.com/technetwork/oem/downloads/btw-downloads-207704.html) and then you need to install it (http://docs.oracle.com/cd/E24628_01/install.121/e37016/toc.htm) . Once the installation is complete, you will need to send traffic through your managed targets, where you would have already deployed the BTM observers (Ref. installation guide). Once traffic will be sent, your services will get discovered and then you will need to create transactions (http://docs.oracle.com/cd/E24628_01/doc.121/e37014/transactions.htm#sthref186) that you may wanna monitor. As part of the transaction creation, you can enable logging on the transaction and once that's done, you will be able to search and manage exceptions by monitoring your transactions.
Edited by: EM_SOA_assist on Nov 2, 2012 12:16 AM
Edited by: EM_SOA_assist on Nov 2, 2012 12:17 AM

SCSM - SCOM Integration for Incident Management Automation(Auto-ticketing)

Hi Team
I have been doing lot of research on integrating SCSM and SCOM for Incident Management Automation(Auto-ticketing). I did configurations in SCSM, SCOM and it worked pretty well! :) However, I need some clarifications on Incident Priority calculations.
Environment - SCSM 2012 R2, SCOM 2012 R2
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- Lync P3 Incidents (Impact - Medium, Urgency - Medium)
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template as default. Both check boxes "Close alerts in Ops Mgr when Incidents are resolved or closed" and "Resolve Incidents automatically when the alerts in Ops Mgr are closed" are checked.
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Now, the incidents are getting generated, but with wrong priority calculations. I may be wrong in configuring routing rules. Is there any best way to configure routing rules for different priorities? If I remove all routing rules for specific classes and target
entire Lync MP, how to configure the Incident Templates which I created for different priorities?
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regards,
Guru
Gururaj Pai

In Screenshot, it was a typo error in Rule Name, should have been Lync P3(Stupid error from my side!) Is it a correct of targeting individual classes in routing rules? Because, Any class may contain lot of rules/monitors in it. And if we choose P2 incident
template for one class, all alerts triggered out of this class would create P2 incidents. Is my understanding correct? Moreover, this just pilot testing of Lync MP and we have identified only few classes which are responsible for generating TOP 10 alerts for
last month. Going forward, we would like to configure the whole MP in routing rule. Then, how should I configure routing rules for 3 different priorities? Can you also confirm Incident Priority calculation is done via SCSM templates or SCOM alert priority
or severity? Thanks for your time. Guru
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EHSM Login / T.codes for Incident Management

Hi All,
I am a BW Consultant & got the requirement to develop the Incident Management Reports.
we have SAP standard Extractors for Incident Management to load the Data.
I want to know
1. I need to reconcile my bw report, what are the T.codes for Incident Management,
2. is EHSM is web based / SAP GUI based, if web based...how to login.
3. I have access to ECC where the EHSM is instaled, but I am very new & dont have Idea to login.
Please help me in this...since I dont have any functional consultant here.
THx,

Dear Shaik ,
First you will have to ensure you have EHSM roles asssigned to you(i.e SAP_EHSM_MASTER or customized role of it)
Second :once you login select Health and Safety->Overview where you would be able to see incident and incident reports ; also you can select analytical reports to viewing BI data
Third:
Please find the list of data sources in RSA5
0EHSM_HSS_INC_REC              Incident Management
0EHSM_HSS_INC_REC_01              Incidents
0EHSM_HSS_INC_REC_02              Injuries
0EHSM_HSS_INC_REC_03              Assets
0EHSM_HSS_INC_REC_04              Financial Transactions
0EHSM_HSS_INC_REC_05              Releases
0EHSM_HSS_INC_REC_06              Actions
0EHSM_HSS_INC_REC_07              Investigations
0EHSM_HSS_INC_REC_08              Risk Matrix
0EHSM_HSS_INC_REC_09              Notices of Violation
0EHSM_HSS_INC_REC_10              HCM Data
0EHSM_HSS_INC_REC-IO           Incident Management Master Data
Thanks
GJ

Oracle VM and Oracle VM Template for Enterprise Manager Cloud Control 12c M

Hello!
After installation of *"Oracle VM 3.1.1 Media Pack v1 for x86_64 (64 bit)"* to bare hardware
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Is it the wrong plan ?
What to do if I need to set VLAN №1 ? (according note of installer I have to choose number between 2 and 4094 )
Thanks and regards,
Pavel
Edited by: Pavel on Jul 30, 2012 5:01 AM

Yes, you can install Oracle VM Manager, create a server pool with the one parent Oracle VM server in it, and then deploy the Oracle VM template in the pool. Once EM VM is up and running, you can register the same Oracle VM Manager with EM, to manage the pool.
In general, it is not recommended that you use the OVM server backend directly. But for bootstrapping the EM environment, you can also try the following:
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Oracle VM Template for Enterprise Manager Cloud Control 12c Media Pack v1

Hello
I download Oracle VM Template for Enterprise Manager Cloud Control 12c Media Pack v1
I was checking the structure and I found this
[oracle@em12c bin]$ cd /u01
[oracle@em12c u01]$ ls
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[oracle@em12c Middleware]$
The Database has all binaries but Middleware is empty
Same body knows about this issue.
Regards

Yes, you can install Oracle VM Manager, create a server pool with the one parent Oracle VM server in it, and then deploy the Oracle VM template in the pool. Once EM VM is up and running, you can register the same Oracle VM Manager with EM, to manage the pool.
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Download the OVM Template on the Oracle VM server. From the OVM server terminal itself you can do "xm create" to spin a new virtual machine using the Oracle VM teamplate. Once the VM comes up, VNC into the VM and configure the EM OMS and agent.

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Different mailboxes for Solution Manager notifications

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It looks like that I only can set a mailbox for all monitored systems.
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grz. Stefan van Dijken

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Editing Notification Settings - SAP Solution Manager - SAP Library
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Note 35010 - Service connections: Composite note (overview)´
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Question for incident manager notification (OEM 12c)

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