QUESTION:hp photosmart c4780

This new wireless printer is working great with documents from any web site BUT i cannot PRINT from word.
Excell or word documents that i can view on my imac but can't print.
Can anyone help with that question please.

I have found a similar issue with 
Windows 7
Office 2007
connected wirelessly
When I attempt to print excel spreadsheets with custom colors in them the print job hangs with a general error. I need to clear out that error and change my colors to one of the default colors to get it to print.
Is this a known issue and is there a workaround?

Similar Messages

  • HP ePrint iOS app no longer finds Photosmart C4780 after app update

    I have an HP Photosmart C4780 connected through WiFi to my network but sadly it's not supported by AirPrint on iDevices.
    So, I was using HP ePrint Home & Biz iOS app (version 4.1) which was very useful for me as it found the printer and allowed me to print from my iPad/iPhone. 
    Today I updated the app on my iPhone to version 5 (now simply named "HP ePrint" on the App Store) and after the update, the new version doesn't find my Photosmart C4780 anymore. I did the Activation thing on the iPhone, as it was requested to refresh the list of printer on my network in the All tab, but after Refresh no printer is found.
    Still I have the old 4.1 on my iPad (and hopefully in my iTunes library) and the printer is located, I assume, through mDSN as it shows the name specified for this setting.
    So, question is: Did you dropped support for Photosmart C4780 on 5.0 release of HP ePrint iOS app? If so, why did't you informed this appropriately on the app update text description in the App Store? A message like "some printers may not be supported anymore" would have been helpul.
    If HP ePrint should find Photosmart C4700 series printers and this is an issue, how should we proceed from here?
    Thanks.

    WilliamBPS, 
    I was not informed that support was removed from the app for certain printers. It may have been lost in the transition to the new updated app. I will deffinitly pass this information along as it is very important that the app supports as many printers as it can. I'll go ahead and take note of your printer model. If I find anything out about this, I'll try to give you an update in this thread. 
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • Can't connect wirelessly HP Photosmart C4780 to MacBook Pro OSX 10.8.2 Mountain Lion.

    Hi!
    Didn't know exactly where to direct this question in the Apple Community so I chose Airport.  To everyone, thanks in advance.
    I’m really desperate. I’m a big Apple fan.  I have two Apple MacBook Pro laptops with Mountain Lion software.  I also have an Apple Airport Extreme.  My HP Photosmart C4780 printer was also purchased from Apple.  Anyway, my Internet service is AT&T.  AT&T just upgraded my service with a new modem/router (AT&T U-Verse).  Prior to the conversion, my wireless printer connection was working perfectly.
    Now can’t print wirelessly. For your information, everything is connected via Wi-Fi. The AT&T technician stated that I no longer needed my Apple Airport Extreme, so it was removed.  Naturally, after the tech leaves, we find out the HP printer wirelessly no longer works.  Thinking that removing Airport Extreme may have been the problem, I reconnected it to the AT&T modem/router, however no change.
    This appears to be an HP printer problem.  I went to HP community support with the information below but I have received no solutions outside of buying a new printer.
    “Ran the HP wireless network test report and it states that HP printer can’t find wireless router and to verify that the HP printer network name (SSID) matches the wireless router network name (SSID) exactly.  The Diagnostic Summary in brief:  Wireless On & Working & Security – Pass; Network Name (SSID) Found – Fail. Nothing else under diagnostic summary ran.  Under Configuration Summary:  It shows old SSID name and Mac Hardware Address but no IP Address.
    Next ran the Network Configuration Page and everything is enabled except the 802.11 Wireless.  It shows status – disconnected.  Under general information it states the following: Network status  - Offline; Active Connection Type - None; URL(s) for Embedded Web Server – http://0.0.0.0.”
    To be straightforward, I’m no computer tech so I don’t know what this means or where to find.  The AT&T tech provided me the new SSID Name and a wireless key number but that’s it. Also I uninstalled and reinstalled via USB. The HP message states can’t find router. At this point, I’ve tried everything to reconfigure without success. If I need to make these changes via Airport Extreme Utility 6.0 not easy to find not that I know what I’m doing.
    Most importantly if I ever get wireless working again, do I still need Airport Extreme connection or is the AT&T U-Verse modem/router sufficient?
    Any direction or help is greatly appreciated.  Thank you for listening.

    Thank you for your prompt response.  I'll be honest I'm a retiree and a newbie to all of this stuff. I don't even know how to do a thread. (Embarassing) This is my first ever contact with the Apple Community so I'm slowly trying to figure this out as well. 
    As to your thread request, I'm assuming you want to read my post with HP.  Not knowing how to thread, I've copied it below.
    I have an Apple MacBook Pro laptop with Mountain Lion software.  I also have an Apple Airport Extreme.  My Internet service is AT&T.  AT&T just upgraded my service with a new modem/router (AT&T U-Verse).  Prior to the conversion, my wireless printer connection was working perfectly.
    Now can’t print wirelessly.  For your information, everything is connected via Wi-Fi. The AT&T technician stated that I no longer needed my Apple Airport Extreme, so it was removed.  Naturally, after the tech leaves, we find out the HP printer wirelessly no longer works.  Thinking that removing Airport Extreme may have been the problem, I reconnected it to the AT&T modem/router, however no change.
    Ran the HP wireless network test report and it states that HP printer can’t find wireless router and to verify that the HP printer network name (SSID) matches the wireless router network name (SSID) exactly.  The Diagnostic Summary in brief:  Wireless On & Working & Security – Pass; Network Name (SSID) Found – Fail.  Nothing else under diagnostic summary ran.  Under Configuration Summary:  It shows old SSID name and Mac Hardware Address but no IP Address.
    Next ran the Network Configuration Page and everything is enabled except the 802.11 Wireless.  It shows status – disconnected.  Under general information it states the following: Network status  - Offline; Active Connection Type - None; URL(s) for Embedded Web Server – http://0.0.0.0
    To be honest, don’t know what this means or where to find.  The AT&T tech provided me the new SSID Name and a wireless key number but that’s it. Also I uninstalled and reinstalled via USB. The HP message states can’t find router. At this point, I’ve read your forum and tried everything to reconfigure without success. Any direction or help is greatly appreciated.
    Thanks in advance!
    Re: Can't connect wirelessly HP Photosmart C4780 to MacBook Pro OSX  10.8.2 Mountain Lion.              
    I finally figured it out! (Sorry that I'm replying to my own posts btw, but I want to post the solution for anybody else with the SigmaplusEOL1 problem). If you have the SigmaplusEOL1 as your SSID when you  print the "Wireless Network Test Report", you do NOT need to return it (I know that's hassle for people).  To fix the problem, follow these steps.
    1) Unplug your printer.
    2) Go to your router's IP address (like 192.168.1.1 or whatever it is for your router).
    3) Change the SSID of your wirelss network to "SigmaplusEOL1".
    4) For the Security option for your wireless network select none (so that a password is not required to access your wireless network).
    5) Power your printer back on and reprint "Wireless Network Test Repor". It should say "No problem found..."
    6) The report should also have a the IP Address of the printer (under Configuration Summary at the bottom). Type that IP Address in your browser to get to the printer's settings page.
    7) Click the "Network" Tab at the top.
    8) Under the "Connections" header in the left pane, click "Wireless (802.11).
    9) Click "Start Wizard" at the bottom right.
    10) In the wizard, change the SSID and encryption (wep or wpsk) password to whatever you want your wireless network to be. So probably whatever it started out as before you changed the SSID to SigmaplusEOL1
    11) Click "Finish" at the end. The page will probably try to keep loading but it won't because you changed the network settings of the printer. Just ignore that
    12) Go back to your router's IP address and change the SSID and encryption password to whatever you changed the printer's SSID and password to.
    13). Reprint the Wireless Network Test Report. It should say the SSID is the same as your wireless, and everything is good.
    That's it. You should be good to go now.
    Re: Can't connect wirelessly HP Photosmart C4780 to MacBook Pro OSX  10.8.2 Mountain Lion.              
    Thank you for your prompt response.  This has been a totally frustrating experience.  I’ve spent at least 8 hours trying to fix this.  My HP problems and your initial steps were identical to mine.  I am by no means a tech person and my computer tech knowledge is minimal.  However I followed your steps to the best of my ability.
    I did get the SigmaplusEOL1 message.  I was able to get to Step 6 where the wireless network test report now reads – “HP printer settings do not match your wireless router settings.”  So I guess this is a step in the right direction.  However unfortunately the Configuration summary message for the IP Address reads – “Not Applicable”.  (Note: changing SigmaplusEOL1 to network name knocked out my Internet access.  Had to switch back to regular network name to regain access.)
    I’m at a loss as to what to do next.   Without the IP Address is it possible to move forward?  As I stated earlier, I’m not a tech person.  As to your steps 7, 8 and 9, I can’t find them on my computer or maybe I’m looking in the wrong places.  In System Preferences - Network, I have none of these steps.  If you’re referring to Airport Utility, with the changes in Mountain Lion, these steps are no longer there. If you’re talking about Safari, Firefox or HP, now I’m really lost.
    Finally, I don’t know if you can answer this or not.  If I ever get wireless working, do I still need Airport Extreme or is the AT&T U-Verse modem/router sufficient?
    Again thank you for your time and patience.
    Re: Can't connect wirelessly HP Photosmart C4780 to MacBook Pro OSX  10.8.2 Mountain Lion.                  
    Unfortunately I am unable to offer any further advice as I only followed the instructions listed on the other page.
    Finally, as to having WEP enabled, I don't know.  Don't even know where to look.  The best that I could determine is that my security is WPA/WPA2 Personal.
    I'm truly sorry about all of this.  Thank you for your time and patience.  After reading all of this and you change your mind, I would understand.

  • Photosmart C4780 install fails at "system cannot find specified file"

    My problem started simply with the printer, an HP Photosmart C4780 which has always had a wireless connection and would not print.  At first, the network connection checked out fine from the printer control panel.  I ran a Microsoft printer troubleshooter, which found a block in the print queue, and cleared it.  The first test page would not print, but the "inner test page" did print.  I didn't understand whatever that meant, so I looked for help from the HP site.
    I ran the HP Print and Scan Doctor, and it suggested I reinstall the driver.  I downloaded and saved the current one from HP (PS_AIO_06_C4700_USW_Full_Win_enu_140_175.exe) and then uninstalled the existing driver.  When I attempted to install the new one, a window popped up saying, "The system cannot find the specified file," with only one box to click which said simply "OK".  The installation went through to "review installation options", after which came “checking updates, downloading updates, installing updates” and then it was while “checking system” that the “cannot find the file” window popped up, and when I clicked “OK”, the installation window as well as the error message box, just disappeared.  What I assume was the file path was in the frame of the window, but the whole thing didn't fit so it didn't show the end.  What I could read was “C:\Users\ … \Local\Temp\7zS588E\Setup\.\Setup\hpzpnp40 …
    I found one topic on the same problem for the same model printer in the forum, which offered this fix:
    You will need to first complete a level 3 uninstall of the software. I have included the steps below for this.
    1. Press the Windows key, and the letter R
    2. Type %temp%, and click OK
    3. Open the 7z folder (most recent one if there are multiples)
    4. Open the util folder
    5. Open the ccc folder
    6. Double click on the Uninstall_L3
    Once the Uninstall_L3 has completed, please delete all items listed in the temp folder. Note, you will  not be able to to delete all items, please skip the ones that you cannot. Next please empty the trash, and perform a clean boot. I have included the document 'How to perform a clean boot in Windows'. If your computer does not request it, please restart your computer.
    Once your computer is back up, you will need to reinstall the printers software. You can either do this by using the Installation CD, or downloading the software.
    I did what was suggested, until it got to the point where it said it did not recommend removing any further items if I intended on using the HP Officejet printer (yes I have a second HP printer attached to the network) anytime in the future.  Not really understanding how this all works, I decided to stop what I was doing, so unfortunately it did not solve my problem.
    Do I need to uninstall both HP printers before I can reinstall one?  And if I do that, is there any reason I would not be able to reinstall both printers?  Sounds like I'm asking for trouble.  Bottom line... I still cannot install the driver.
    I have tried to install both the full and basic versions of the driver and always get the same result.
    I have an HP Pavilion dv6-3100t notebook, running Windows 7 Home Premium, version 6.1.7601 service pack 1, 64 bit.  I haven't installed any new hardware or software.  This printer has always had a wireless connection.  The router I use is a Netgear 54 Mbps WGR614 v6 (supplied by my cable company), and the network includes not only my notebook and the Photosmart printer, but also an ASUS desktop, another HP printer, an Officejet 6300 series (used only for printing graphics and photos with a wired connection to the router), and a Vizio smart-TV.  I use Norton 360 Premier Edition and disabled the anti-virus auto-protect when I downloaded and attempted to install the driver.
    Please help!  And thanks in advance for your time and attention.
    This question was solved.
    View Solution.

    Hi wakey-wakey,
    I would recommend accessing your Temp folders, rename a Temp folder to 7zS588E and run the installation from that folder. 
    Please keep me posted.
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • HP Photosmart C4780 problem with wireless connection & firewall

    Hi
    I am trying to connect my HP Photosmart C4780 to my wireless network at home.
    Each time I try to configure my printer to my wireless network I keep getting the following HP Network Diagnostics Error Message:
    Problems may exist with network functions of the printer.  Please try to fix the issue then click Retry or click Next to continue.  See details below.
    Your printer is unable to communicate with your printer at 192.168.1.69.  This may be caused by firewall software.  If you are using firewall software verify that UDP port 427 is unblocked for both inbound and outbound traffic.
    Your PC cannot communicate with your printer at address 192.168.1.69.  Check all cable connections.  Check that the printer, PC and router are powered and connected to the network.
    MY QUERY - I have AVG 2011 security software installed on my laptop which I presume contains firewalls.  But I do not know how to "verify that UDP port 427 is unblocked for both inbound and outbound traffic".  How do I do this?
    i am not a tech expert so would appreciate as much help as possile with this as right now I cannot use my printer as it keps showing as Offline.
    Many thanks
    This question was solved.
    View Solution.

    Go into the AVG menu and simply disable the firewall and retest.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Photosmart C4780 cannot connect to wireless network

    My Photosmart C4780 was working just fine, wirelessly, and now I cannot print unless I connect it to my laptop or desktop via the usb cord.  I am running Mac OSX 10.9 with the Mavricks downloaded on both computers.  I was able to print from my Mac Mini, iPhone, iPad and MacBook Air all without issue but now my Wirless Network Test Report says I fail "Network Name (SSID) Found".  The HP Network Configuration Page says my Netowrk Status is Offline and my Active Connection Type is None but I can see my network listed under Number of 802.11 networks discovered.  I believe I just need to connect or reconnect the printer to the network but I can't find how to do that anywhere on the help site.  Can anyone tell me how to connect my printer to my network now?  When I first installed it onto the network I didn't have OSX 10.9 with Mavricks so the installation CD worked just fine but not it won't work either.  One more thing, when I try using the screen on the printer and go through the WIFI Protected Setup both Push Button and PIN fail.  HELP PLEASE.....
    This question was solved.
    View Solution.

    Hi hisfunbox,
    I'm sorry to hear you are having problems connecting your printer wirelessly.
    I have included a document with steps on how to change the printer from a USB connection to a wireless connection. It has a subsection for Mac OS X v10.8 Mountain Lion/OS X v10.9 Mavericks. The second option in this section is how to change from the an existing USB connection.
    Installing the Printer Software for a Wireless Network Connection
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02273853
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Can't connect HP Photosmart C4780 to my wireless network

    Evertime I try to connect my HP Photosmart C4780 to my wireless network I get this message:
    "Your computer is unable to communicate with your printer at 192.168.1.127. This may be caused by firewall software. If you are using firewall software, verify that UDP port 427 is unblocked for both inbound and outbound traffic.
    Your PC can not communicate with your printer at address 192.168.1.127. Check all cable connections. Check that the printer, PC and router are powered on and connected to the network."
    I have tried turning my firewall software off and that didn't work. All cables are connected and everything is powered on.
    OS: WIndows 7
    WIreless Router: Cisco Linksys Series Router E1000
    -Elliott Crouch
    This question was solved.
    View Solution.

    Thanks for your quick reply, PrintDoc! Just a few minutes ago I tried unplugging my router and plugging it back in and "Wallah!" everything connected! It's working perfectly now!

  • Photosmart C4780 - Prints extra page even after HP driver update installed

    With Mavericks (OS X 10.9.4) installed, I have noticed that completed print jobs remain in the print queue for my HP Photosmart C4780 when printing from Safari and Preview.  If I want to print another (different page), I usually have to delete the previous (100% complete) job from the queue so that the printer will print (I seem to recall that sometimes, with a Google Chrome browser, this is not necessary).  If I close my MacBook Pro's lid (which puts it to sleep) with a completed print job remaining in the HP queue, it will then print again for a second time.
    Today, I installed the driver update below, but the problem did not go away when I tried to print from Safari and Preview.
    Critical HP Print Driver Update to address printing of an extraneous page - 2014-01-31 , Version1.0.0, 10.56M
    Any ideas of how to solve my problem?
    This question was solved.
    View Solution.

    Sure - restart your router, your printer and your Mac.  It should print faster (especially with a router restart).
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Slow wireless printing on HP Photosmart C4780

    I am using the following hardware:
    HP Photosmart C4780
    Macbook Pro OS 10.6.7
    iMac OS 10.6.7
    Linksys E2000 router (previously Netgear router)
    When using the C4780 driver the wireless printing from both Mac computers is very slow and often won't finish on large jobs.  This was so frustrating that I went to using a long USB cable to print which worked just great.  I finally got fed up and went from an old Netgear router (802.11 b) to a new Linksys E2000 router.  The problem remained.  
    I read through the forums on this site and found that several people had success by using older HP Photosmart drivers.  I started with the HP P1100 driver and that worked great but color printing was poor quality.  I then read further that people had better luck with the HP Photosmart 2700 series driver.  I have switched both computers to this driver and things seem to work OK.  Printing is normal speed and I may be imagining things but I think the scanner capability hooks up quicker also.
    Someone at HP thought it might be a router problem.  How could that be?  I am on the 2nd router from a different company and fixed the problem by changing the driver only.  
    Here is my question:  
    Does HP have any plans to fix their HP Photosmart C4780 driver to work properly with OS X?  Given that I bought my printer with my Mac from the Apple online store I would think this is a priority but it has been months and no solution has showed up on any of the forums I have found.  Any help would be great.
    Thanks!

    OK, first are you positive that the HP software you loaded on your Mac is compatible with 10.6?  That is a common mistake that has special, non-obvious ways to correct.
    You could try to set a static IP address if the software is not an issue.
    Please advise on the software and we will go from there.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Setting up my Photosmart c4780

    I'm going away to college this fall for the first time. I bought an HP Photosmart c4780 for my laptop. I was wondering how to create a secure Ad Hoc network for the printer so that my roommate and I can use it without having to buy a wireless router (the University is still on a wired network). I tried to set it up at home first just to see how to do it, but I was unsuccessful. Any suggestions would be useful.
    This question was solved.
    View Solution.

    To set up a peer-to-peer wireless network between your computer and your printer:
    1. Reset your printer’s network settings to their factory default. (Scan > Network > Reset Network Defaults)
    2. Make sure the printer’s wireless is on (blue light illuminated on the front).  (Scan > Network > Wireless)
    3. Search for a local wireless network with a name “hpsetup".
    4. Connect to the wireless network.  
    The peer-to-peer network will not require a wireless password.
    You can now install the software for your printer.  
    5. When asked during the software install, select Through the Network, Network, or Wireless. 
    The wording will depend on the version of software you are installing.  The software will automatically detect your printer over the network.
    The printer should support up to 5 computers connected at once.
    Now, you wanted a secure wireless network.  WEP is the only level of security available and, well, WEP is not at all secure.  It can be broken in about 10 minutes with freeware.
    Still interested?  Are you sure you don't want to buy a cheap router and use that?  it will have the most modern security and it will not have to be connected to the Internet to work as a wireless print server.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Cannot wirelessly connect printer- HP Photosmart C4780

    Hello everyone! I have scoured the internet and these forum pages for a solution, but could not find any. Anyways, I have a HP Photosmart C4780 and am unable to wirelessly print. My printer will not connect to the internet nor does it show a local network for my computer to print to. When I try to print off a Network Configuration Page, it will not let me. I click the "Ok" on the printer when that option is highlighted, however it takes my back to the wireless menu. I have an AT&T router that I believe does not have a WPS. I also have the latest software downloaded on my 2015 macbook pro. To make things more complicated, I do not have the set up wizard disk, and when I try to download the corresponding software to get the "HP Folder" on my computer, it goes through the installation process but does not show the folder once it is finished. Please help me!

    Hi , I see you have been looking for a way to reconnect your c4780 wirelessly with your Mac 10.10, I have actually helped with this before. Normally, it's an easy 3 step process to reconnect the printer but because you have Mac OS X 10.10 Yosemite which uses the driver from Apple, there is no software package from HP to configure the wireless. 
     So here's how you can do this;  Step 1:  Make sure your computer is connected to the correct network. Confirm your settings for your home network; HP Printers - Find Your Wireless WEP, WPA, WPA2 Password (Mac) Step 2:  Restore the Network Defaults on the printer so it's not holding onto any old information.* To do this you should be able to touch on Setup [Scan] front of the printer then choose Network and then Restore Network Defaults Note: If your wireless radio is not working correctly, let me know and I will send you a different reset in a private message.  Step 3:  This would normally be to use a USB cable and your printer software to configure the printer back onto the network but you will need to follow the directions from this similar post, copied here for you below; After you Restore Network Defaults, the radio will turn off (the blue LED will go out.) You may need to press the wireless button again to Enable Wireless (light should be flashing.) Put the computer on the printers network (temporary)1. Click on the Airport symbol on the top left side of the Mac screen
    2. Choose the network that look relative to the printer (might say HP setup or some variation of your printer name) - it may take a few minutes for it to appear Print the wireless network test - wait a few minutes to ensure the and computer have established an adhoc connection otherwise the report will not have an IP addressPress the Scan button (it also the Wireless menu button)Select Wireless SettingsNavigate to Wireless Test and select.The Wireless Network Test prints, look for and note the IP address. Open an Internet browser (Safari) and enter the IP address into the URL (address bar). Click on the network tab, on the left click on wireless or 802.11. At this point we are looking fore "start wizard" should be on the right hand side. Now just follow the on-screen prompts to configure your printer to the network.    Once we have successful configured the printer for your network you can put your computer back on your own network. Now you can add the printer to the System Preferences and print. (If you are unsure of how to do this see; Add or remove a printer.   Please let me know if these steps resolved your issue, or if there is anything else I can do to help.  I look forward to hearing from you!   Thanks, 

  • WiFi connection problem from HP Photosmart C4780 to MacBook Pro

    I have an HP Photosmart C4780 that will not connection to my MacBook Pro.  I am operating on the Mac OS X 10.6.8.  It was working just fine when I was using my Apple Airport to project the WiFi in my house, but I recently bought a Apple Time Machine to back up my system and have a main networok and guest network for the house.  When I switched to the new device, I am now unable to get my printer to reconnect via WiFi.  I have downloaded all of the recommended software from the HP site.
    When I click on set up wireless connect, it starts the first step to find the device and then I wait and wait.  It just sits and spins and never finds the device.  Yes I have it plugged in and turned on.  I did not have any problems with this prior to switch the router for the WiFi so I am guessing it has to do with that, but I am lost on what to do.  Please Help  

    Welcome to the HP Forums FlyGirl_1350,
    I see by your post that you now have the Apple Time Machine and aren't able to setup the printer again on the network.
    I can help you with this issue.
    Follow these steps to restore your product's network default settings. This will clear out the old router encryption.
    Touch the ATM button () next to Wireless / Scan.
    Touch the ATM button () next to Wireless Menu.
    Touch the ATM button () next to Wireless Settings.
    Use the up and down ATM buttons () to select Restore Network Defaults, and then press OK.
    Touch the ATM button () next to Yes to confirm your selection.
    Make sure the computer is connected to the Main Network Name and not the Guest Network name.
    Vice Versa. Sometimes the printer won't pick up the Guest Network to configure the wireless.
    Run the setup again.
    This document provides steps for setting up the printer on the network also.
    Installing the Printer Software for a Wireless Network Connection (Using an Access Point).
    If you are still having issues then power cycle all the devices in this order, power cycle the router, wait till it is back up again, turn the computer off and on again, turn the printer off and disconnect the power cable for 30 seconds, then reconnect it again.
    If there is anything else that I can help you with just let me know.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Scanner not working HP Photosmart C4780

    I have OS X 10.9.5 and a HP Photosmart C4780 printer.  I'm trying to scan something to a pdf and I'm getting a black image.  When I scan an 8.5 x 11 size document as an image it only scans 1/4 of the document.  Please let me know if there is a driver that will fix this. Thanks.
    Dorothy

    The HP Scan application is incompatible with Mavericks and therefore the output not being saved correctly.
    You can find more about the issue in the folloiwing thread:
    http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/OS-X-10-9-Mavericks-Incorrect-output-using-HP...
    Open the Applications folder and then the Hewlett-Packard folder,
    Right click HP Scan ans select Move to Trash, then rmpty the trash.
    Next install the HP Easy Scan app, that is the latest version which supports your operating system:
    https://itunes.apple.com/us/app/hp-easy-scan/id967004861?mt=12
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