Question is why can't I get any help from Adobe getting CC running again?

I have two open support tickets on getting CC up and running again.  NO reposnse.  I had to turn in 1/2 completed work on Flash class and will drop at least a letter grade.  Flash has been down since satuday..

Hi Dave,
We really apologies for the inconvenience. Can you please provide me with support case number regarding the issue?
I'll look into this and will arrange a call from support.
Regards,
Ashish

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