Question mark icon showing on screen of HP 8620

Today I see the question mark (help?) icon lit up on the front panel screen of my new all-in-one.
First time for that in the several weeks since initial installation and set-up.
I'm not having any issues with the unit.
What might it mean?
thanks
This question was solved.
View Solution.

Hey @dennistaphorn ,
Welcome to the HP Forums!
I understand you have questions about the ? icon on the front panel of your printer. 
The ? shows up on the left side of the control panel when you are on the home screen of the printer. It provides access to the help menu which give you printer information and helpful guides about the printer. This button is normal and does not indicate an error on the printer.
Hopefully this information helps.
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

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