Question mark instead of apostrophe

In many webpages where there is supposed to be a apostrophe I see a blacked out question mark, as depicted below. Any ideas?
In the central system, for example, the MX-980 can trigger sophisticated smart macros, RS232 and relay controls via a centrally installed MSC-400 Master Controller. At each local system location, the MX-980 addresses an RF Base Station, like URC�s new MRF-260, which extends the remote�s range to 50 to 100 feet, and eliminates the line-of-sight requirement. In any room with a projector, lighting switch or other IR-controlled device not connected to a central MSC-400 or local MRF, the MX-980�s built-in IR signal is effective at a range of 30 to 50 feet.

Thanks for the reply. If, while in Safari, I click View:TextEncoding and choose Western ISO Latin 1, the fonts are normal. Choosing Unicode, Default or Western MAC OS, the fonts are not correct.
So, I figured I'd choose Western ISO Latin 1. Problem is, when I close Safari and re-open, it's back to Default and displays the fonts incorrectly again.
I guess I'm not sure which text encoding is proper for the United States and how to set that proper encoding as default.
Thanks for any more help you can provide.

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