Question re: HP printer issue

I've posted recently re: my HP LaserJet 1320 not working with my new iMac.
I had a thought. Without thinking or doing much research first, I simply installed the drivers etc. from the HP disc that came with the printer. The more I read on here, I tend to think that this wasn't necessary as apparently the driver is included in the OS.
Would a clean re-install of the OS help? Is it worth a try? Is it difficult to do, for someone who is new to Mac and has never had to install an OS of any kind?
Has anyone with similar printer issues tried this approach? I appreciate your input.
Thanks!
iMac Intel Mac OS X (10.4.5) 17", 1.83, 160, 1gig

According to Apple yours is included during the install.
http://docs.info.apple.com/article.html?artnum=303057#hpdrivers
I've reinstalled Windows hundreds of times, and OSX dozens, so I'm probably not a good reference on this! But, OSX is a piece of cake! Slide the disk in, select install and follow the prompts. Be sure to back up all data that you want to keep!
I strongly suggest in an external Firewire drive the same size as your system drive for backups. This way you can always have a bootable backup of your entire system. -This is a whole new topic- Search "backup" here & you will find lots of good advice from the pros.
Now, can you rescue your system as is? I'm not sure - I would give it my best. But if you have nothing to loose, the reinstall only takes about an hour or so - plus time to install & update any applications that you have.
Have fun!
Steve

Similar Messages

HP Printer issue after installing Mountain Lion

Hi, a few days ago I posted the following question regarding a printer issue and so far I have not been able to fix the problem. Here's the original question and I will continue the explanation after this....
Hi, I am a fairly new iMac owner and I am really happy with my apple, however I have an issue with my printer and I kind a "blame" Montain Lion for it. I have been using this HP Laserjet P2015 dn printer for a long time, initially with Windows and now with iMac. The first year approximately there was no problem at all to print and the transition from Windows to Mac with the printer had no difficulties at all. It was connected wirelessly via router. After downloading Montain Lion I notice the printer intermittently lost connectivity. The only way to print was turn off and turn on and it will print fine until the next time. Now out of the blue it's doing the same thing so frequently I can't print a complete document at all. It starts, and finish without printing the entire document or not connect at all. I have tried everything, including a static IP address for the printer, connect the printer to the computer via USB, downloading all the printer updates from HP and nothing seems to work. Just now, I did it again (for 100 times so far), delete the printer, reinstall and it's doing the same thing. It connects fine (either via IP or USB) and it last connected only for a minute or two. That's it. It's a shame, because I like the printer. The printing quality is great and to add more pain, I recently got a new ink cartridge ($100.00) capable of printing 3000 pages. It has 70% of ink still. Any computer sabby person out there has any ideas for me? Like I said, I've done everything.... inluding,
1. Remove the printer
2. Update the drivers
3. Assign a static IP address to the printer
4. Connect via USB
5. Disconnect the printer for a while and restart the whole process again
6. Did a "cold start" to the printer
I don't know what to do, and I don't want to spend more $$$$$ on a new printer. Is Montain Lion to be blame for? Please advise me.
Any help will be greatly appreciated.
At this point I do have the printer connected only via USB, prints one page (perfectly) and then goes offline. Before installing Mountain Lion I did use the printer with my Mac for almost a year with no issues at all. I even downloaded Mountain Lion again thinking of any flaws during initial installation. I've done all the updates, drivers, uninstall, re install, repair disk permission, static ip address....you name it... I've done it all and nothing seems to work. What makes no sense to me is that prints so great only one page and then is gone.... I would be happy to know the printer is dead and go get a new one but in my mind if it prints ok one page it still works. I don't want to have a new printer and find out it does the same thing. I can't keep myself away from blaming Mountain Lion. IS THERE ANY WAY TO REMOVE MOUNTAIN LION WITHOUT THE RISK OF DAMAGING THE COMPUTER???? PERHAPS GOING BACK WILL PROVE ME MOUNTAIN LION IS THE CULPRIT. Just saying... I am totally frustrated. I guess the next step is to get a baseball bat and fix the printer once and for all.
Any help will be greatly appreciated.

Any fix for this? I have the same problem after upgrade. It's off by many seconds. Thank you.

Firmware upgrade?? Printing Issues?? HP Designjet Z6100ps

I have a Designjet purchase as a demo in 1/2008. The last firmware upgrade that is currently installed is GG-GG_9.0.0.4. I am having printing issues where it prints about 4" of my prints from Apogee Printdrive (which comes from a windows computer) and then wants a restart with the firmware error code. Prints from the MAC are fine and will go straight thru. I have tried multiple firmware upgrades (the latest is GG-GG_11_00_00-2_mvl40-x86-opt_B.dmg) and it is all invalid. After a week of trial and error and trying different upgrades from different computers I am at my whits end. We print to the this printer presslayouts to look at before plating for press. Printing Banners from the MAC is no problem. Anyone have any suggestions. And of course, warranty and service is nill.

I am linking you to the the Designjet forums below. Please just repost your question their it will have better chance of getting answered.
Designjet forum

Reader 10.1.3 Kyocera Print Issue

Hello,
we are experiencing an Print-Issue in one of our field offices in Austria.
After we deployed Acrobat Reader 10.1.3 (from 9.5) the employees in this Office were no longer able to print on an Kyocera FS-C5015N(via Network), when they try to print any PDF they get the following error message : "Adobe reader has encountered a problem and needs to close"
Because this Kyocera is only in this office we cannot reproduce this Issue somewhere else.
We are running Win XP Sp3
There is no other PDF Software installed
What we already tried :
- Re-Install Acrobat Reader 10.1.3
- Re-Install Printer on the PCs
- Re-Install Printerdrivers
- Re-Configure Printer Settings
- Re-Configure Printer Network Settings
- Disable "Protected Mode on Startup"
- Disable "Show PDF in Browser"
- Enable the "Print as Picture" setting
- Different PDFs,
- When we Print to another local Printer there is no Problem(but thats a small&slow one and just our Emergency Solution)
- After we Re-Installed the Printer on the PCs the first printing attempt works without Problems
- Tried to print over the Network from my office (Vienna) on this printer -> same Problems
- Also some other "tricks" the local IT-Expert tried
So my question is, if anyone is experiencing the same Issue on this Kyocera or any other or can give me any Feedback according this Problem.
Thanks !
Dominik Brinnich
AMOS AUSTRIA GMBH
Information Management
[private information removed]

This is a public forum; please do not post your email address or other private information.
Regarding your issue; it appears you have already tried everything possible - I have no other ideas what to try with 10.1.3.
The only solution for now I can see is to revert back to 9.5.1; is this a problem for you? This should be only temporarily until a new version of 10.x or 11.x becomes available.

Printing Issue - Custom Media Sizes, InDesign CC/Mac Mavericks

Hi all,
I've got a strange problem that I hope someone can provide some insight to. Perhaps this is a bug, but I'd rather ensure that there isn't something here that I haven't understood.
I have a project that I periodically modify and re-print on custom size media (3.25" x 7.36"). I've used the same Id document and workflows since, probably, Id 2 or 3, updating each time to the latest versions. The problem may be in the way Id CC interacts with the MacOS X printing system. The printer in question is a Xerox 8550.
The project is a one page table printed on this particular card stock. What's happening is that the printable area on the stock isn't being fully used - the top and bottom of the media aren't being printed - thus the top and bottom of the content is being cut off, in a way that wasn't an issue previously.
The printer control panel prompts for and accepts the media size correctly (I believe these printers have checks to ensure media fed matches the printable area; the Phaser engine doesn't like printing "off the paper").
Again, the same document has been used for many years, so I've tried the following steps to isolate and remediate the problem:
Document Setup: Custom Page Size, verify correct for media.
Print dialog: "Page Setup..." format for (custom media size defined for OS X), also verified to be correct for media.
Print dialog: "Setup", paper size Width and Height, correct; orientation correct, offset and gap 0p0, scale 100%.
Print dialog: PPD correct.
Recreated document, re-entering sizes and verifying setup. No change.
Created a test document, with same settings, and a scale extending outside of the printable area. The specs for (and my experience with) the printer are that the printable area is 5mm from the edge of the paper. The result of the test is that the content is cut off at 10-11mm from the edge instead.
Exported PDF from Id. Printed using Preview, same OS X page setup configuration. Printer prompts for correct media size. Content in test file prints as expected, to 5mm from media edge.
Printed test document from Acrobat XI, using "Actual Size", "Choose paper source by PDF page size", and "Use custom paper size when needed". Printer prompts for correct media size, content prints as expected, again, to 5mm from media edge.
So, in brief, exported PDF prints properly (and this is a workaround), but it's a pain that Id has this issue. All software involved is up to date. I haven't tried to dig into the PPD, as PostScript isn't one of my areas of strength, but I'm reasonably sure it's correct. I've also tried a similar test using Letter-size paper, and that also prints to 5mm.
I'd love to get some feedback on this. Many thanks.

For what its worth, I've been trouble shooting this issue with Adobe / Xerox / Apple for some time now. Here are my findings so far:
--------------------------------------------------Adobe's final response after a very long help ticket--------------------------------------------------------
This Email is in regards to the case related to the adobe application and Printing issue ,
As checked we were able to see that application is able to create the document with correct size , when checked within Adobe Pdf properties the size was showing as per document specification and when we tried to print the same , the document was showing the same values carried forwarder to the printer and in the preview it was showing the same specific setting of the document size in the printer previewer
It was during the printing process the same value are not being calculated correctly as per our interaction , you were able to use the same in the previous version of Mac 10.8. 5 , please check if there is any update available for the 10.9 version of mac and if it would work on the same ,we would request you to contact your printer help support for the same we are leaving the case open and would request you to call us back if there is any further issue on 800 833 66 87
Thanks and Regards
Jatinder
Adobe Technical Support
--------------------------------------------------Xerox's response, after an escalated level 2 ticket--------------------------------------------------------
Here the Decline from 3rd Level Engineering.
2nd Level Reference #: 19458297
Customer Name: VDB REAL ESTATE
Product Model: Phaser 7800
Problem Summary: Scale is incorrect when printing PDFs on custom size paper in OS X 10.9
Decline Reason: App/3rd party Issue
Note: I tested using the included process steps:
STEPS TO REPRODUCE-
I tested using a PDF that was 6" x 8.5".
In Acrobat or Adobe Reader, choose File > Print, go to Page Setup and create a custom page size of 8" x 9.5".
In the Acrobat dialog, set the size to "Actual size".
Print this to the device, note that the image is about 7" x 10".
Interestingly, in the Acrobat dialog, if "Choose paper source by PDF page size" is selected, the previewed page size is not that of the document, but instead shows 10.13" x 7.17". This size will change if different printers are selected.
Scaling is not an issue when printing to standard page sizes.
I was able to recreate the issue on a Mac running OS 10.9.1 using the Xerox 7800 print driver. I then tested on Mac OS 10.9.1 using a generic Postscript driver and also recreated the issue. This indicated that this is not a Xerox driver issue. I then tested on a Mac OS 10.8.5 using the same Xerox 7800 driver version and it worked as expected without scaling the image.
Mac OS 10.8.5 uses CUPS version 1.6.2 for printing where 10.9.1 uses CUPS version 1.7. I believe this is a CUPS issue and you will need to work with Apple to resolve it.
You may appeal this decision by replying to this email and providing appeal details.
Regards,
Faye Hanley
Technical SPAR Administrator
Technical Escalation Support Office
Xerox Corporation
400 Main Street, Suite 2040
Saint John, NB, E2K 4N5
Phone: 1-888-380-9422 Opt 4
--------------------------------------------------Apple's response, after an escalated ticket--------------------------------------------------------
While using 10.92 with Xerox Phaser 7800DN (2.94.1 PPD - Installed via Software Update), PDF at a custom page size was sent to spool folder via Preview was correctly sized, however the document produced by Adobe Reader appears to be icorrect. When using Preview the PDF printed to a custom page size at 100% scale comes out the proper size.
Carol West
Apple
P.S. If you wish to reach me regarding this case, please contact me at 1-877-388-0879 Ext. 85789
**this is a paraphase of what the engineer (Clay) sent back to Carol West who was assisting in my help ticket. She was not allowed to send me the engineer's findings in email, she was only allowed to read it to me over the phone as I typed it out.
Basically go back to Adobe and ask for help there. I guess at least the circle is closed as I am back to where I started.

Printing Issues in CS6

When I try to print from CS6 on a MacBook Pro running Yosemite 10.10.2, the Print function is grayed out and not live. I cannot print from CS6. Any thoughts on how to make the print function active?

Is your Photoshop updated to Photoshop CS6 13.0.6?
Have you tried trashing prefs:
To re-create the preferences files for Photoshop, start the application while holding down Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS). Then, click Yes to the message, "Delete the Adobe Photoshop Settings file?"
Note: If this process doesn't work for you while you're using a wireless (Bluetooth) keyboard, attach a wired keyboard and retry.
Important: If you re-create the preferences by deleting the Adobe Photoshop CS6 Settings file, make sure that you only delete that file. If you delete the entire settings folder, you also delete any unsaved actions or presets.
Reinstalling Photoshop does not remove the preferences file. Before reinstalling Photoshop, re-create your preferences.
NEW Video! Julieanne Kost created a video that takes you through two ways of resetting your Photoshop preferences. The manual preference file removal method is between 0:00 - 5:05. The keyboard shortcut method is between 5:05 - 8:18. The video is located here.
Mac OS
Important: Apple made the user library folder hidden by default with the release of Mac OS X 10.7. If you require access to files in the hidden library folder to perform Adobe-related troubleshooting, see How to access hidden user library files.
Can you print from any other application?
Do you get an error message? What does it say exactly?
Without more information, no one can help you.
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
A screen shot of your settings or of the image could be very helpful too,
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

2 Print issues

Hello
I have a CAD document that contains lines and other entities. When I print from the CAD document the lines are solid.
If I create a PDF from the same document and print it the lines are broken. When I look at the PDF the lines are solid.
My second issue is that if I duplex a document some of the pages are printed upside-down. If I select a range of pages and print them they print with the correct orientation.
The printer is a Konica-Minolta Bizhub C452. We are using the correct drivers (it has only just been installed). The print issue occurs on Win XP and Win 7.
I suspect it might be a printer issue as we never had this issue with the previous printer. However, I need to rule out Adobe Reader in case there are some options that I have missed.
Anyone have any suggestions, please?
Thanks!
Mark

In response to the second part of your question, you could try going to Print > Printer > Layout and checking to make sure you have the right settings under Two Sided. Depending on how you want to flip your page you will choose long edge or short edge binding. This dialog may vary by printer but I hope this helps. Good luck.

Epson R2400: Printing Issue: Dark printing after 10.7?

This question goes out to all of the Epson R2400 printer owners whom, if you're like me and have had one for a while, seem to have printing issues after every little change in the OS:
In Brief: Printing to the Epson R2400 via USB direct from iMac was printing well; outputing from InDesign, PhotoShop, and Acrobat Pro (all are CS5). I am not 100% sure because this is not a printer that I use daily, but I believe that I am having these printing issues after upgrading to 10.7.2 from 10.7.1.
The issue is that an output is very dark overall, or (after tweaking settings) will have a dramatic color shift to heavy magenta/black. In general, my traditional printer settings no longer produce correct outputs.
Anyone that has any suggestions or similar issues, I would like to hear about it.
Notes:
1. Yes, I completed all of the tradional voodoo magic: I cleared the printer caches, removed the printer, setup a new printer, updated the drivers via Apple software update, then once that didn't work, updated the drivers from Epson - even reverting to the older v6.5 drivers. I'm now back to the v8 drivers from the Apple software update.
2. My printing tests are being conducted using a standard color test file that I've used to calibrate color on this Epson R2400 for years. I generally know that when this file doesn't print correctly something is afoot.
3. My first attempt at correction was simply checking head alignment and completing a general cleaning of the heads. Didn't help.
4. General question: Does anyone know of a compatible printer manufacturer of similar quality of output that actually cares about Mac users? Epson just never seems to really care about keeping their Apple drivers up to date or making sure that they work properly. Humble opinion.

Ok. I believe that it all comes down to the use of a third-party ink.
I didn't realize that there was a switch to a "refill" ink (to save money it appears) on the light-light-black and magenta. Switching back to Epson ink cleared the matter up.
I guess sometimes it's the simple things that elude us...

Oracle Reports Printing issue

I have multiple printing issues with Oracle Reports developed in 10g. Please help me to resolve the issue.
1. Even though i set ORIENTATION to landscape, it is printing Portrait .
I have tried the below options
1. I SET ORIENTATION AS landscape Under Data Model, System Parameters
2. I have tried to pass ORIENTATION=landscape from the Keymap File
3. I have tried to set ORIENTATION=landscape Under Paper layout Main,Header and Trailer Sections.
2. Always the report is trying to fit in a single page (Width wise) which is annoying the user. I want to set Scaling instead of fit to a single page. How will i achieve this?
i was trying to display the reports in SPREADSHEET Format.
Thanks for all your Help.

Hello Chris90909,
switch width an height properties as Inol mentioned.
http://nycapex.blogspot.com/2010/03/landscape.html
If you have any question about the issue, let us know.
Don't forget to mark Correct or Helpful accordingly.

WHAT APPLE DOES TO FIX THIS PRINTING ISSUES

Really that is my question?!
we are cracking our head here to find solutions for our printing problems. What Apple does for this.
I assume that most of us are making a living doing graphic and printing is vital.
We have to return to TIGER?!
Or what.
I did not see any updates from Apple to try to solve the problems.

Network printing issues.
No landscape printing.
4 printers 2 Brothers, 1 HP, one samsung
I put all my issues in previous messages, but no solutions have been found.
And iI can see the problems are growing more and more.
old posting
Hi I have read many messages about issues with network printing.
Here is a new one.
On any printer and I have tried 4, 2 Brothers, one Hp and one Samsung, all laser printers. I have found in Leopard the right drivers (HL1435, etc.) and the printing is working fine. Except when I am trying to print landscape. I have tried everything but on network will not print Landscape.
If I connect the printers USB everything is fine.
Anybody any idea or the same problem.
Thanks.
Message was edited by: agiamiul

Printing Issues with HP OfficeJet 100 and Windows 8.1

We use HP OfficeJet 100 mobile printers and have a printing issue.When we print the printer acts as if it is going to print and then prints one blank page.Printer will not print even though it is showing as default printer.Printer will just stop printing in the middle of a document, even in the middle of printing out a page. We are printing via the USB cableWe are using Windows 8.1We are connecting to laptopsWe have been using the HP mobile range of printers since 2004 and have only experienced these issues since we moved the laptops onto Windows 8/8.1 We have:Uninstalled and reinstalled the printer drivers – this fixed this issue for a short while and then it reappeared againCalled HP support and they directed us to the driver support page which had the latest print drivers, uninstalled and reinstalled drivers with them on the phone. This initially fixed the problem and then it returned a few days laterAfter trawling the support forums found directions to change the print processor to “WinPrint” – No effect as the processor was already on this settingDownloaded the HP diagnostic tool – HP Print and Scan Doctor – didn’t fix anything Any further help would be much appreciated.

Hello there Lawrence, Welcome to the Forums! I hope you enjoy your experience
I noticed your post about the troubles you are running into when you attempt to install your OJ 6100 printer on your Windows 8.1 laptop. I read all of your attempts and seen you have tried several methods to try and get the installation to complete successfully.
I would like to make some suggestions that may help. Let me know how it goes!
1. Check that Internet Explorer pop-up blockers are turned off before downloading the installer
Internet Explorer Pop-up Blocker: How do I turn off Pop-up Blocker?
Try to install
2. If you're running McAfee Live Safe or any other firewall, please temporarily disable the "real time scanning".
How to disable realtime scans
Try the install
3. Go to the start screen (you may also press the windows key + R to open the run box) and type %WINDIR% this should show the windows folder.
Click on the folder and scroll until you see files. Look for a filed named "HPWINS*.DAT" (the * is for a number that varies) remove this file and try the installation.
Try the install
Enjoy your Monday!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP ENVY 100 D410 Printing issues...

I have an HP ENVY 100 that has recently started having printing issues. We recently upgraded to Mountain Lion and had no problems in the upgrade nor have we had any other software that we've changed. The problem seems to be somewhat random and the results are always the same. When commanded to print the printer acts as if it is running out of ink and then distorts the fonts creating vertical lines on the page and skipping rows creating what almost looks like a bar code. It's most peculiar and the only way I can find to solve the issue is to completely restart both my system and the printer. Thinking that I had a driver issue on my Mac I used the utility on the printer to update drivers and none were found. To insure that the problems wasn't isolated to just my machine I tried our laptop as well and it seems to have the same problem. Has anyone had a similar problem?

Hi Talon,
That more liekly related to the software indeed, I would suggest trying the following steps:
Reset the printing system as listed below:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01371980
Open the Applications folder, then Hewlett-Packard and then open the Device Utilities folder, launch the HP Setup Asisistant and follow the steps to reconfigure the device.
If there is no Hewlett-Packard folder simply re-add the printer by clicking the plus button under Print & Scan.
Now try printing and follow for any difference.
If the same persists uninstall any HP Software by following the HP Uninstaller under the Hewlett-Packard folder.
If there is no Hewlett-Packard folder follow the steps listed under Mac OS X 10.6, 10.7, and 10.8 > I used Apple Software Updates to install the product software below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02440673&tmp_task=useCatego ry&cc=us&dlc=en&lang=en&lc=en&product=5157536#N1305
Download and isntall the latest Lion Software below:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-97934-2 &cc=us&dlc=en&lc=en&os=219&product=4073738&sw_lang=
Once completing the installation click the Apple icon and install any available Software Update.
Shlomi

New airport extreme and printer issues

OK here is the deal
I have the new airport and a hp psc 750 printer. I have a new macbook which can not print on this printer. It will recognize it thru bonjour but will not install the driver - the odd thing is that I have a pc connected directly and a windows based wireless laptop which both are able to print via this airport. I also have an external hard drive that is connected to the airport. All of the computers are able access this drive. So all appears in order except for the macbook-printer issue. I contacted tech support and they claimed driver issue. Anyone have any ideas - I have updated the most recent drivers for this computer and I was able to install this printer via a usb connection. Thanks

There have been a few posts about issues with HP printers working or not working as the case may be through the extreme. I can't remember what they say, but a search for HP in this forum may well help you.
Sorry to be so vague, just thought it might be a start for you.

Printing issue

I just replaced my b/w cartridge which was working for about 10 copies and now trying to print a colored copy and while the color print is fine, the black ink is coming out blurry/smudged. The screen indicates "Print cartridge problem (Black) Refer to device documntatnion to troubleshoot" I took out the cartridge, shook it, put it back in - no luck - help! Thanks

Hi @LYNNHAAG , and welcome to the HP Forums!
I see you're experiencing print issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find your product number. Also, please include which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information and the product number we can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Need help diagnosing cause of printing issue w/ image distortion

Hello, I'm looking for some expert advice for my print issue with image distortion (see above) on my files once setup and proofed by my printer.
I have a large PSD background file out of photoshop (CMYK, 170mb psd) that is being placed into an InDesign document. No preflight errors, all correct SWOP cmyk settings, and I keep having issues where images distort on my printers proofs - they seem unable to explain the issue and can't offer any other suggestions beyond ("just try resaving/uploading again" which of course has an added fee with each upload...).
The files are all fine on our end: on-screen, on our cmyk proofs, and our saved PDFs/packaged files. But everytime our printer opens these they seem to have these distorted image problems - scrambled images (almost as if there was a ghosted transparent image in the distorted area), strange lines (see above, and color distortion (usually greens and pinks, see above).
Is this an issue with my settings/file formats? Maybe the issue lies on our printers end? I'll keep checking this throughout the day and provide quick answers to anyone who can help me get to the bottom of this.
Adobe forums have been a huge help in years past so I decided this was by best bet for a resolution from those who know more than myself (or my printer), thanks for taking the time to help!
- Ian

Hello, I'm looking for some expert advice for my print issue with image distortion (see above) on my files once setup and proofed by my printer.
I have a large PSD background file out of photoshop (CMYK, 170mb psd) that is being placed into an InDesign document. No preflight errors, all correct SWOP cmyk settings, and I keep having issues where images distort on my printers proofs - they seem unable to explain the issue and can't offer any other suggestions beyond ("just try resaving/uploading again" which of course has an added fee with each upload...).
The files are all fine on our end: on-screen, on our cmyk proofs, and our saved PDFs/packaged files. But everytime our printer opens these they seem to have these distorted image problems - scrambled images (almost as if there was a ghosted transparent image in the distorted area), strange lines (see above, and color distortion (usually greens and pinks, see above).
Is this an issue with my settings/file formats? Maybe the issue lies on our printers end? I'll keep checking this throughout the day and provide quick answers to anyone who can help me get to the bottom of this.
Adobe forums have been a huge help in years past so I decided this was by best bet for a resolution from those who know more than myself (or my printer), thanks for taking the time to help!
- Ian

Question re: HP printer issue

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