Question regarding the FAN used by WD My Cloud EX2

Hi, I have a WD My Cloud EX2 product. Using the diagnositic tool in the dashboard I noticed the Disks temperature is 57 C° and the FAN "RPM is to 0"!!!! The temperature The entire case is hot. I attached an image in ITALIAN language that show the situation. The temperature is NORMAL but in my opinion there is something strange. Must the NAS reach a particular temperature to start the FAN? Regards, Angelo

I had the exact same problem. My unit would give me a warning about "overheating" but my fan speed was always reported as zero. I was not able to see the fan spinning during normal operations, but this does not mean it was not spinning when I was not looking. So I ran the built-in diagnostic routine, no problems were reported and I could see the fan moving during the diagnostic routine. In normal operations when I would get the overheating message, the fan speed was always reported as zero RPM. It seems to me that the diagnostic routine correctly makes the fan spin so no fan problem is then reported, which gives a person a false sense of no fan problem. Two weeks ago I returned my unit for a refund because of the overheating (zero fan RPM) problem and I also had an ongoing problem with the built-in Amazon S3. I would like to purchase another EX2 because I think the EX2 is a great value, but at this point I'm concerned about the overheating problem and I see other people are having the exact same problem. Certainly it could be a hardware issue, but I wonder if its a software (firmware) issue. I have no evidence or information to say either way, but in my situation since the diagnostic routine correctly made the fan spin, it makes me think the issue is more software/firmware.

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