Questioned status in Fault Management for Cisco Prime 4.2

Hi all,
Need help in Cisco Prime 4.2. My device is stuck in Questioned state in Fault Management. The device though can be pinged from the server. Actually, I can already manage the device and have archived its configuration. Problem is, on Fault Monitoring Device Administration, its on Questioned state even though I already tried to rediscover the device several times.
Do I need to configure something on the server like put in the IP address and hostname of the device in the host file of Windows Server 2008?
Thanks in advance for your help!

Hi ,
Is this happenning for just one particular device or for all of them ?
If for a particular device then Are you using SNMPv2 or SNMPv3 on your device ?
Disable the Windows Firewall and ANTI-Virus on the serevr and Rediscover the device again.
Thanks
Afroz

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User Name and Password for Cisco Prime Infrastructure 2.1

Hi all:
I am stuck at the login page of Cisco Prime Infrastructure 2.1.
I have tried using the user name root and its password (when log in with root at Vsphere Client) and also the login user name "before" get into the appliance infrastructure, all cannot work.
Anybody knows what is the default username or password or any way to set the username and password for this Cisco Prime Infrastructure 2.1 website?
Thanks!
tangsuan

Hi Tangsuan,
Following is the documented procedure for password recovery..
In order to modify the GUI root user password, you will need to login to the NCS CLI
as an admin user, and enter the command
"ncs password root password <new password>" (without the quotes)
This should set the web interface root user password :
http://www.cisco.com/en/US/docs/wireless/ncs/1.1/configuration/guide/manag.html#wp1268889
If you have lost your CLI password , try the default logging that is ,
CLI user is admin and not root, so please try logging in as admin with
the password that was set during setup. If that does not work , you need
the install disk that came with the appliance to recover that password.
Follow these steps:
Recovering a Lost Admin Password
If you lose or forget the admin password for NCS appliance, follow these steps.
Step 1 Reboot the NCS appliance with the ISO DVD inserted. The Cisco Prime Network Control
System Welcome screen appears:
ISOLINUX 3.11 2005-09-02 Copyright (C) 1994-2005 H. Peter Anvin
             Welcome to Cisco Prime Network Control System
To boot from hard disk, press <Enter>.
Available boot options:
   [1] Network Control System Installation (Keyboard/Monitor)
   [2] Network Control System Installation (Serial Console)
   [3] Recover administrator password. (Keyboard/Monitor)
   [4] Recover administrator password. (Serial Console)
<Enter> Boot existing OS from Hard Disk.
Enter boot option and press <return>.
boot:
Step 2 Select the desired recovery option, 3 or 4, depending on how you
are connected to the appliance and then follow the prompts.
Thanks-
Afroz
***Ratings Encourages Contributors ****

Changing server for Cisco Prime LMS 4.2 installation

Hi,
I am planning to install Cisco Prime LMS 4.2 with 50 device license on a temporary server. My question is:
Can we install Cisco Prime LMS 4.2 on Server A, applied the license for 50 devices, and then several months later we uninstall LMS on Server A, reinstall it on Server B, and applied the same license for 50 users?
Is it possible and legal to do that? I am worry if the LMS license is binding to the first server's MAC address.
Thanks in advance.

also :vmversion 4.1 and 5.1 both checked, hdd 256, scsi , memory 8 gig,

Using ACS for Cisco Prime authentication

I'd like to use our Tacacs server running ACS to be the authentication method for user accounts in Prime, but don't even know where to start with this..
Any pointers?

The configuration on the Prime Infrastructure side is minimal: define the authentication server Prime is to use and select a mode for Prime Infrastructure to use with it.
Administration > AAA > TACACS+ Servers > add tacacs server.
Administration > AAA > AAA Mode Settings > tacacs+ and enable fallback to local.
The bulk of the configuration is on the authentication server side, particularly indefining groups, services and authorization tasks. This is covered in the "Performing Administrative Tasks" chapter of the Prime Infrastructure Configuration Guide, starting with the topic "Configuring ACS 5.x"
http://www.cisco.com/en/US/docs/wireless/prime_infrastructure/1.3/configuration/guide/admin.html#wp1595935
"Configuring ACS 4.x"
http://www.cisco.com/en/US/docs/wireless/prime_infrastructure/1.3/configuration/guide/admin.html#wp1625896
https://supportforums.cisco.com/docs/DOC-17909
In case it doesn't work, please get the logs from the ACS reports and monirtoring for tacacs authentication and error message while accessing cisco prime.
Jatin Katyal
- Do rate helpful posts -

Can we have silent installation for Cisco prime service catalog (CCP)?

HI,
I want to install Cisco prime service catalog(newscale) in silent mode, which version supports this feature.
And also please provide any related docs.
Thanks in Advance
Srini.

sotoh,
I am using puppet(configuration mangement tools) which manages several nodes.
so i want to install CIAC on many nodes with same configuration with reusable silent install using puppet manifest files.

Hardware requirement for cisco Prime NCS 1.1

Hi,
Am not sure if the datastore for NCS1.1 soft appliance has to be thick provisioned or thin provisioned? the installation guide say pick thick provision. not clear if this is a must. for exaple in case of Cisco Secure ACS5.3 it clearly states it has to be thick provisioned. where can i find a documnetation for NCS1.1 clearly stating the requirement. without this, hard to convice the storage team.
thanks,
Kerim

http://www.cisco.com/en/US/products/ps10315/products_tech_note09186a0080bba943.shtml#req
hope this helps

Cisco Prime 2.1.2 auto sync config for switches and Routers

hello Support,
how to configure auto sync config in CPI? when the customer make a changes in the switches and Routers, the customer expect a new version of the configuration in CPI immediately. but we are getting the new version after 10 minutes. if we not configure in the switches and Routers to send syslog we are not getting anything.
where we have to configure in CPI to get the new versions immediately?
thanks!

Make sure you have completed the recommended preparation steps given in Before You Begin Installing the Patch.
If you are not using the Prime Infrastructure High Availability (HA) feature, follow the steps in Installing the Patch instead of the steps below.
If your current Prime Infrastructure implementation has High Availability enabled, follow the steps below to install the patch. You must start the patch installation with the primary server in “Primary Active” state and the secondary server in “Secondary Syncing” state.
Patching of the primary and secondary servers takes approximately one hour. During that period, both servers will be down. If you have trouble at any point, see Troubleshooting Patch Installs in HA Implementations.
Step 1 Ensure that your HA implementation is enabled and ready for update:
a. Log in to the primary server using an ID with Administrator privileges.
b. Select Administration > System Settings > High Availability , The primary server state displayed on the HA Status page should be “Primary Active”.
c. Select HA Configuration . The current Configuration Mode should show “HA Enabled”.
d. The Failover Type must be set to “Manual” throughout the patch installation. If Failover Type is currently set to “Automatic”, select “Manual” and then click Save .
e. Access the secondary server’s Health Monitor (HM) web page by pointing your browser to the following URL:
https:// <ServerIP> :8082
where ServerIP is the IP address or host name of the secondary server.
f. You will be prompted for the authentication key entered when HA was enabled. Enter it and click Login .
g. Verify that the secondary server state displayed on the HM web page is “Secondary Syncing”.
Step 2 Download the patch:
a. Point your browser to the software patches listing for Cisco Prime Infrastructure 2.1.
b. Click the Download button for the Release 2.1.2 patch file (pi212_20141118_01.ubf), and save the file locally.
Step 3 Install the patch on the secondary server:
a. Access the secondary server’s HM web page by pointing your browser to the following URL:
https:// <ServerIP> :8082
where ServerIP is the IP address or host name of the secondary server.
b. You will be prompted for the authentication key entered when HA was enabled. Enter it and click Login .
c. Choose the HM web page’s Software Update link. You will be prompted for the authentication key a second time. Enter it and click Login again.
d. Click Upload Update File and browse to the location where you saved the patch file.
e. Click OK to upload the patch file.
f. When the upload is complete: On the Software Upload page, verify that the Name, Published Date and Description of the patch file are correct.
g. Select the patch file and click Install . When the installation is complete, you will see a popup message confirming this.
h. After the installation is complete on the secondary server, verify that the Software Updates page shows:
– In the “Installed” column: A “Yes” opposite the listing for this patch.
– In the “Pending Restart” column: A “Yes” for the secondary server. Do not restart the secondary server at this point.
Step 4 Install the patch on the primary server:
a. Log in to the primary server using an ID with administrator privileges and choose Administration > Software Update .
b. Click Upload Update File and browse to the location where you saved the patch file.
c. Click OK to upload the patch file.
d. When the upload is complete: On the Software Upload page, verify that the Name, Published Date and Description of the patch file are correct.
e. Select the patch file and click Install . When the installation is complete, you will see a popup message confirming this.
f. After the installation is complete on the primary server, verify that the Software Update page shows:
– In the “Installed” column: A “Yes” opposite the listing for this patch.
– In the “Pending Restart” column: A “Yes” for the primary server. Do not restart the primary server at this point.
Step 5 Stop the servers in the following sequence, using the commands explained in Running Commands:
a. On the secondary server, run the ncs stop command.
b. On the primary server, run the ncs stop command.
Step 6 Re-start and monitor the servers in the following sequence, using the commands explained in Running Commands:
a. On the secondary server, run:
– The ncs start command to restart the secondary server. Wait for the processes on the secondary to restart.
– The ncs status command to verify that the processes on the secondary have re-started.
– The ncs ha status command to verify that the secondary state is “Secondary Lost Primary”.
b. Once the secondary server is in “Secondary Lost Primary” state: On the primary server, run:
– The ncs start command to restart the primary server. Wait for the processes on the primary to restart.
– The ncs status command to verify that the primary’s Health Monitor and other processes have re-started.
Once all the processes on the primary are up and running, automatic HA registration will be triggered. This normally completes after a few minutes.
Step 7 Once registration completes, verify the patch installation as follows:
a. Run the ncs ha status command on both the primary and secondary servers. You should see the primary server state change from “HA Initializing” to “Primary Active”. You should see the secondary server state change from “Secondary Lost Primary” to “Secondary Syncing”.
b. Log in to the primary server and access its Software Update page as you did earlier. The “Installed” column should show “Yes” and the “Pending Restart” column should show “No” for the installed patch.
c. Access the secondary server’s Health Monitor page as you did earlier. The “Installed” column should show “Yes” and the “Pending Restart” column should show “No” for the installed patch.

Cisco Prime for Wireless presentation

Hi all,
Does anyone have a power point slide for Cisco Prime in wireless? It would be great if i had something official to present.
TIA,
Nicos Nicolaides

There is a pretty comprehensive presentation on ciscloive365.com (free registration required). Have a look at session BRKEWN-2011 - Managing an Enterprise WLAN with Cisco Prime Infrastructure (2013 Orlando)

Migrating from Cisco Prime Unified Provisioning Manager 9.0 BE to Prime Collaboration 9.0 Provisioning

Hi All,
    Cisco BE 6000 9.X support both Cisco Prime Unified Provisioning Manager 9.0 BE and Prime Collaboration 9.0 Provisioning as its management tool. OVA for both applications are pre-loaded on server from factory starting end of March 2013.
    For some customers that start with Cisco Prime Unified Provisioning Manager 9.0 BE, and want to migrate to Prime Collaboration 9.0 Provisioning for advanced features, they can follow the following guide for migration.
http://www.cisco.com/en/US/partner/docs/net_mgmt/prime/unified_provisioning_manager/9.0BE/migration/guide/migrate_90be_pc90.html
    For more collaterals for Cisco Prime Collaboration, please visit
http://www.cisco.com/en/US/partner/products/ps12363/index.html
Best
Jing

Finally, the solution of the problem was:
1-stop the daemon manager “net stop crmdmgtd”
2- Delete the xml files available under(please take backup from them) :
CSCOpx\objects\sir\work
CSCOpx\objects\topo\work
3-Start the daemon manager net start crmdmgtd (wait for 20 minutes until all process are up )

Image Management- Cisco Prime

Hi All,
I am trying to do image upgrade through cisco site & when i try loging in it shows wrong credentials thogh i use the correct one. Where exactly i should enter login cred for cisco.com in prime.

Step 1 Log in to the Prime Infrastructure server and choose Administration > Software Update .
Step 2 Click Check for Updates.
Step 3 Enter your cisco.com credentials and select the software updates you want to install.
You might be prompted to restart the Prime Infrastructure server to complete the update.
Note See the Device Packs Installation section of the Readme for Device Packs 1.0 for Cisco Prime Infrastructure 2.0 for installing device packs from cisco.com or local storage.
http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/infrastructure/2-0/user/guide/prime_infra_ug/gettingstarted.html#pgfId-1054944

Ask The Expert: Understanding, Implementing, and Troubleshooting Cisco Prime Network

Ask questions and learn about Cisco Prime Network with Cisco experts Vignesh Rajendran Praveen and Jaminder Singh Bali.
Cisco Prime Network is and Cisco Prime Network provides cost-effective device operation, administration and network fault management for today’s complex and evolved programmable networks (EPNs). It is a single solution to support both the traditional physical network components, as well as compute infrastructure, and the virtual elements found in data centers. Automated configuration and change management combined with advanced troubleshooting and diagnostics greatly help service providers enable proactive service assurance. Additionally, the flexible and extensible architecture is designed to support the multivendor environment, helping to lower operational costs.
This event runs January 5 through January 16, 2015.
Vignesh Rajendran Praveen is a High Touch Engineer with the Focused Technical Services team supporting Cisco's major Service Provider customers in Routing, Switching, Multiprotocol Label Switching (MPLS) technologies and Cisco Prime Network related issues. Previously at Cisco he has worked as a Network Consulting Engineer for Enterprise Customers and as a Customer Support Engineer for Service Provider customers. He has been in the networking industry for ten years and holds CCIE certification (#34503) in the Routing and Switching as well as Service Provider tracks.
Jaminder Singh Bali is a Customer Support Engineer working in SP-NMS TAC team, supporting Cisco's major service provider customers in Cisco Prime Network, Performance and Prime Central related issues. His areas of expertise include Oracle, Linux and NMS applications. He has been in the industry for past six years.
Remember to use the rating system to let the experts know if you have received an adequate response.
The Experts might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation in Network Infrastructure community, sub-community, LAN, Switching and Routing discussion forum shortly after the event. This event lasts through January 16, 2015. Visit this forum often to view responses to your questions and the questions of other community members.

Hello Jerome,
A variety of Cisco devices are supported by the the Cisco Prime Network. I would encourage you to go through the below links on the user guide depending the version of Cisco Prime Network being used.
"Cisco Prime Network Supported Cisco Virtual Network Elements (VNEs)"
"Cisco Prime Network Supported Cisco VNEs - Addendum"
Below is the link for the user guide.
http://www.cisco.com/c/en/us/support/cloud-systems-management/prime-network/products-user-guide-list.html
Hope this would help in providing you more clarity.
***********Plz do rate this post if you found it helpful*************************
Thanks & Regards,
Vignesh R P

Ask the Expert: Overview of Cisco Prime Service Catalog and Process Orchestrator Solutions

Welcome to this Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the Cisco Prime Service Catalog and Process Orchestrator solutions.
Cisco expert Jason Davis will discuss Cisco’s network management products offered under the Cisco Prime framework. If you have questions about Cisco Prime infrastructure or data center automation with our Cisco Prime Service Catalog and Process Orchestrator solutions, join us on the Cisco Support Community.
Jason Davis is a distinguished services engineer in the Intelligent Infrastructure Practice team of Cisco Advanced Services. His role is to provide strategic and tactical consulting for hundreds of Advanced Services customers, lead service innovation, and assess new services and technologies. Jason's primary expertise areas are in network management systems, intelligent automation, virtualization, data center operations, software-defined networking, and network programmability.
Based out of the Research Triangle Park (RTP) campus, Jason is also responsible for administering the Research Triangle Park Network Management Lab, Cisco's largest network management lab.
Since joining Cisco in 1998, Jason has been a frequent speaker at Cisco's Networkers and CiscoLive conferences in the United States and Europe. In the past five years he has also been involved in the conference network setup and monitoring. He is a much sought-after resource by the field sales teams to assist with presales solutions and executive briefings. He has provided strategic and tactical network management consulting for several hundred customers.
Jason is a subject matter expert with the following products and features:
Cisco Prime LAN management solution
Cisco Prime infrastructure
CiscoSecure ACS
Cisco Prime Network Registrar
Cisco Process Orchestrator
Cisco Prime Service Catalog
Cisco IP SLA
Embedded Event Manager
SNMPv3
onePK and OpenFlow
Cisco UCS
Device instrumentation
VMware ESX, ESXi, and vCenter
ITIL
Jason received his bachelor of science degree in electrical engineering from the University of Miami (FL). He has been married for 20 years and has 4 children. His interests include providing audiovisual technical support for churches and conference venues, camping and biking with his family, remote-control helicopter piloting, paintball, and recreational shooting.
Remember to use the rating system to let Jason know if you have received an adequate response.
Because of the volume expected during this event, Jason might not be able to answer every question. Remember that you can continue the conversation in Data Center > Intelligent Automation under the subcommunity Cisco Prime Service Catalog shortly after the event. This event lasts through September 12, 2014. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

Hello Jason,
Thank you very much for welcoming me to your expert discussion :) I feel to be in the right place, at the right time. Thank you also for answering question beyond your scope here, much appreciated. The information received will help me to go further as such I have submitted a 5 start rating for your first reply.
That sounds promising about the LMS part so yes, I stay tuned and wait patiently.
Ok, now let’s revert to the actual topic discussed here. Cisco Prime Service Catalog and Process Orchestrator solutions I have briefly read up on this on CCO (where elseJ) and picked out the following quote
---- Quote from the Cisco Prime Service Catalog Data Sheet
Today’s end users want self-service and easy access to IT tools and services.
Simultaneously, organizations are seeking ways to extend their cloud management
platforms beyond self-service delivery of virtual machines and infrastructure resources
while increasing their use of cloud-based solutions to enhance business agility and effectiveness.
Cisco Prime™ Service Catalog offers tremendous benefits to organizations that want to unify the ways in
which all types of IT services are ordered and fulfilled, not just infrastructure requests
---- un quote ---
I try to understand what (at high level of course) happens in the back ground when an order is raised and which vendor solution your product can interact with.
As mentioned in the quoted text, this service catalogue goes beyond the standard infrastructure.
Let’s say, a user wants to deploy a new email services, or in your example, extends or create a new web-portal (i.e. for HR to view and manage holiday, staff absence and benefits).
Your solution will need to interact somehow with the 3rd party vendor application that is capable building such portal I believe.
Without disclosing to many information, I assume the portal is linked to backend VM,s that spin up requested resources (and more magic of course). Perhaps I am mixing this up with another cisco product where a user can go on the portal and spin up virtual Firewalls, virtual Routers can be provisioned in now time.
Out if interest; Is this product also known as Mozart? (project code within Cisco?)
I hope query is ok.
Best wishes
Markus

Fault management

Hi All,
i'm trying to write a proposal for a client involving an all-Cisco solution, and am getting stuck with a particular requirement with the network management software -- i.e. it should be able to detect and "automatically fix" any faults in the network.
Client setup is relatively simple: basically there will be a web application running in a DMZ, accessible to the outside and using a db backend in the local lan. No audio, video or any other service is required.
The client want the NMS to
1.) proactively monitor *all* devices -- switches, firewall appliances, the works -- in a centralized view
2.) do trend analysis and identify network bottlenecks
3.) Fault detection, notification, and automatic resolution.
Currently i'm looking into NetIQ, NetExpert, etc.; which of the Cisco NMS products fit here? Cisco Data Center Network Manager? Cisco Prime?
tia

In my opinion (based on almost 30 years of data networking experience and over 15 with Cisco), no tool will "automatically fix" any faults in the network. You can build in some simple "if, then" actions with things like Cisco's EEM technology but that is limited to things you anticipate and for which you have a relatively simple remedy at hand.
Any network management approach is only one leg of the "people, processes and tools" triad. Any one (or two) of those without the other(s) is not sufficient. Typically, the more a tool promises to do all of this, the higher its cost (both acquisition and ownership) and the more work it is to implement.
My advice is to focus equally on the people and processes bits and let the tool(s) play their supporting role. Tools are not a substitute for people and processes.

Cisco Prime & Lms

Hi,
we have ordered following BOM...
i dont understand why it is required Cisco Prime Infrastructure & LMS 4.2 also...
what is diffence between them...or same..??
item name           description                                                               quantity
R-PI12-K9             Cisco Prime Infrastructure 1.2                                     1
R-PI12-BASE-K9   Prime Infrastructure 1.2Base License and Software       1
L-PI12-LF-50         Prime Infrastructure 1.2 - Lifecycle - 50 Device Lic         1
L-PI12-LF-50-LIC   Prime Infrastructure 1.2 - Lifecycle - 50 Device Lic PAK 1
L-PILMS42-50      Prime Infrastructure LMS 4.2 - 50 Device Base Lic          1
i want to implement it..from where n how to start
anybody have nice document to understand it n configuring it step by step...screen shots...searched on google but confused...pls help me or refer easy doc...

You'd get a lot more views for this question on the Network Management forum.
In any case, PI 1.2 (2.0 is the curent version) is the product Cisco is positioning for wireless (successor to WCS and NCS) and wired (successor to LMS) infrastructure management. However it hasn't yet reached feature parity with LMS so they are including licenses for customers to continue to use both if they so desire. The products are mutually exclusive and must be run on separate servers.
Please refer to the following pages for more info:
Whitepapers including PI-LMS functional comparison and PI Deployment Guide
LMS Design Guide (title says Prime Infrastructure but it's actually LMS)
LMS 4.1 (not just) for Dummies
Also search youtube for Cisco Prime. There is a series of VODs the product team did on use cases.

Cisco Prime LMS 4.1 course needed

Hi folks,
In near future we're going to migrate our LMS 3.2 to new LMS 4.1.
Have anybody know if any Cisco courses for Cisco Prime LMS 4.1 are available to buy, order or download? If so, wher I can find it.
Thanks in advance for help

If your employer is willing to let you travel to instructor-led classes, you could search for providers of the 5-day "Implementing CiscoWorks LMS 4.0". Here's a course outline of this class, from the intraweb:
1. Introduction to CiscoWorks LMS 4.0
Defining Network Management
Exploring the Network Management Process
Basics of CiscoWorks LMS 4.0
2. Getting Started
Installing CiscoWorks LMS 4.0
Logging into CiscoWorks LMS 4.0
Using the Getting Started Workflow
3. My Menu
Basics of My Menu
Managing Dashboards, Portlets, and Portal Layout
4. Inventory Management
Collecting Inventory and End User Information
Performing Device Administration
Viewing and Creating Inventory, User Tracking, and Switch Port Reports
Using Inventory Tools
5. Configuration and Software Management
Managing the Configuration Archive
Verifying Configuration Compliance
Using Configuration Tools
Using Configuration Workflows
6. Network Monitoring and Troubleshooting
Visualizing the Network with Topology Services
Monitoring Network Performance
Monitoring Network Response Time
Monitoring Syslog Messages
Monitoring Network Faults
Using Troubleshooting Tools
7. CiscoWorks LMS Work Center
Using Smart Install Work Center
Using Identity Work Center
Using Auto Smartports Work Center
Using EnergyWise Work Center
8. CiscoWorks LMS Administration
Using the Trust Management Menu
Managing Collection Settings
Performing Network Administration Tasks
Performing System Administration Tasks

Questioned status in Fault Management for Cisco Prime 4.2

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