Questions about ordering a phone from the site.

I've never ordered a phone online before, or even from Best Buy for that matter. So I'm confused about a couple things. How does it work? Do they just send me the phone and I have to deactivate my old one?
Also, I noticed the Droid Incredible 2 is listed at $0.00. I know you need to get a $30 data plan, which is okay since I'm overdue for a renewal anyways. But, I'm confused about the plan part. I'm part of a family plan, so if I selected the option to not change it (Which shows up as $0.00 still) Does it tack on the $30 data plan for my phone? Or do I need to select the $30 option?

When you receive the phone, there will be simple instructions inside on how to activate it.
As for the plan, I'm not sure why the website would indicate you can keep your same plan, but if you do not have a data plan you will be required to add the 2GB for $30 option. It is impossible for the phone to be activated on your account without it, so I would recommend just selecting the $30 option.
Dan K. | Mobile Specialty Stores
Any opinions expressed in this post are those of
the author and do not represent Best Buy Co., Inc.

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Lack of information when ordering a phone from the store

I recently became eligible for an upgrade on my phone so I went to the store to get an iphone 4s. I should have called the stores before since none of them had the iphone in stock. I figured I could just order the phone at the store instead of going all the way home to order it on my computer. I went through the order with one of their representatives. Once it was done, I given a receipt and told the phone would arrive in two days.
I went online once I got home and noticed that the order status had not been updated on my recent order (I was sent the order confirmation via email). There was just a blank space next to the tracking number. I assumed that I had checked the order status too soon and that they would have a tracking number posted the next day. NOPE! Luckily, I went to My Verizon account to see if their was any information there and noticed that there was a red notice at the top of my page saying that I needed to approve the terms and conditions contract before my order would ship. I was never told by the representative that I needed to have this approved. If I hadnt happened to check my verizon page when I did then I may have not figured out what was going wrong with my order.
I was also confused about the terms and conditions stating that I was going to be charged the $350 early termination fee. As I said, I had become elibible for an upgrade one day prior to seeing this notice so an early termination fee should not have applied. I ended up calling Verizons customer service to get some answers. I found out that the phrasing on the website is horrible and that they were not charging me the early termination fee for my most recent purchase. The costomer service representative informed me that in addition to setting up a new two-year contact for the iphone 4s, I needed to approve the terms and conditions stating that if I need to get a new device after receiving my iphone that I will be charged the $350. That was not well communicated at all on verizons approval page.
The whole process was extremely frustrating. I hope this helps anyone else that has similar problems.
Here is a way that Verizon can remedy this problem:
Change the information on their order status page. Instead of having a blank space next to the tracking number, they should provide customers with a little feedback. Maybe provide customers of the actual status of their order. If Verizon needs more information before placing an order, such as approval of the terms and conditions, then it should say something such as "contact customer service" or "terms and conditions needs approval before shipment". If they have received the order but haven't shipped it yet then that should be helpful feedback too.

God morning meowpants39,
Thank you for providing your feedback on the iPhone 4S order process. Please accept my apologies on the lack of communication about the terms and condition prior to leaving the store. May I ask did you receive your new iPhone 4S yet? If not then I will be happy to check the status of your order. If you have your confirmation number then you can check the status using the link posted below.
http://www.verizonwireless.com/b2c/orderstatus/OrderStatusForm
If you do not have your confirmation number or if you haven't received your tracking number then please send me a private message with your full name, mobile number, and a brief description of the issue on the iPhone 4S. I can contact you and provide you with the status of your order.
Thank you for allowing me the opportunity to assist you today...

Question about tunnel two WLAN from the same foreign WLC to the same anchor

Hi all,I met following customer request:
one anchor WLC 4402-12 put in the DMZ of perimeter firewall, one WiSM in the internal network to controll all the AP1252. two WLAN created at the WiSM and anchor WLC: guest wlan(web-auth+lobby admin created guest accounts) and untrusted wlan(web-auth+ACS+AD user database). Both WLANs want to be tunneled from WiSM to Anchor WLC. Guest WLAN has not much users, untrusted WLAN has a lot of users which may be thousands. My question is if this design can work?(I know definately one WLAN can be tunneled, but not sure if there's any potential issues if tunnel two WLANs)
Is there any performance issue? What WLC version is suggested to use?
Thanks for any help!

I haven't ever tried this but suspect that you can form only one tunnel outbound per WLC. The anchor supports multiple inbound tunnels but outbound is the question. When you find out for sure please post it here.

Ordering a phone at retail price from the site, not eligible for upgrade

I am planning to pay retail for the iPhone once it becomes available for pre-order (judge me as you wish) but I have never ordered a phone from the website before, upgrade or not. I am not the account holder, that is under my mom's account on the website. Here are my questions -
1. Am I given the option to pay for the phone with any credit/debit card or must it be the one associated with the monthly bill?
2. When I go to upgrade the phone it says upgrade is not available on any of the lines (which is why I am paying retail) - does it still allow me to select the phone and then take me to the next page and show that I must pay retail and then I start the checkout process?
3. Must the purchase be done on the account holder's account?
4. Will the four digit Billing Code be needed to purchase the phone? What other information from the account holder is needed?

dustindh wrote:
I am planning to pay retail for the iPhone once it becomes available for pre-order (judge me as you wish) No judgment - you are free to spend your money as you choose, as we all are! but I have never ordered a phone from the website before, upgrade or not. I am not the account holder, that is under my mom's account on the website. Here are my questions -
1. Am I given the option to pay for the phone with any credit/debit card or must it be the one associated with the monthly bill? You can pay with any method you choose - immediately with any card, or add it to the bill (if qualified to do so).
2. When I go to upgrade the phone it says upgrade is not available on any of the lines (which is why I am paying retail) - does it still allow me to select the phone and then take me to the next page and show that I must pay retail and then I start the checkout process? Yes, it will only give you full retail pricing options. However, I have heard/read somewhere that initially, pre-orders for the iPhone will ONLY be available to those who are currently upgrade eligible. We'll have to wait and see...
3. Must the purchase be done on the account holder's account? I believe so, or you must be an account manager to be able to do anything that affects the plan, billing, etc.
4. Will the four digit Billing Code be needed to purchase the phone? What other information from the account holder is needed? I don't know the answer to these - and it may be a moot point anyway if you are not currently upgrade eligible. You may need to wait till the release date to try and order, rather than do a pre-order.

When I try to use my TWC App on my iPad2, the sound is about 15 seconds off from the picture. This only happening on my iPad, not my phone or my computer. TWC said it's an Apple issue. Is there a fix?

When I try to use my TWC App on my iPad2, the sound is about 15 seconds off from the picture. This only happening on my iPad, not my phone or my computer. TWC said it's an Apple issue. Is there a fix?

Hello Corkymom4,
Thanks for using Apple Support Communities.
Please follow the troubleshooting steps in the article below to resolve issues with apps downloaded from the App Store.
iOS: An app you installed unexpectedly quits, stops responding, or won’t open
http://support.apple.com/kb/TS1702
Take care,
Alex H.

I have ordered 3 albums from the itunes to my iphone and only 3-5 song from each album have been allowed to be downloaded to my phone yet i have still had to pay for the full album what do i do to get the other songs as im not happy to pay twice

i have ordered 3 albums from the itunes to my iphone and only 3-5 song from each album have been allowed to be downloaded to my phone yet i have still had to pay for the full album what do i do to get the other songs as im not happy to pay twice

carolinechx wrote:
i know the description may be a little bit too confusing
Mostly because you are not using any capital letters or paragraph returns and your post is difficult to read.

Hi, I have answered no to the question about saving password for one spesific site. I have changed my mind and would like Firefox to save the password. How do I reactivate the password saver for one spesific site?

Hi, I have answered no to the question about saving password for one spesific site. I have changed my mind and would like Firefox to save the password. How do I reactivate the password saver for one spesific site?

Check exception list of your Firefox password Manager and check if your site is there or not?
* http://kb.mozillazine.org/User_name_and_password_not_remembered#Password_Manager_settings

Hello , I want to ask some question about ipads \ How powerful is the iPad? How useful is it for reading books, newspaper or magazines or for surfing the web? Can you identify any shortcomings of the device? please help me :(

Hello ,
I want to ask some question about ipads \
How powerful is the iPad?
How useful is it for reading books, newspaper or magazines or for surfing the web?
Can you identify any shortcomings of the device?
please help me

it's less powerful than your average computer. THink of it like a netbook but with a better processor.
It'll do fine for surfing (although if you browse a lot of flash based sites you will need to get a third party browser since safari doesn't accommodate it)
You may do OK on reading books, papers or magazines, especially if they have apps, but the ipad's screen is backlit, so it doesn't work well outdoors and you may need to fiddle with the brightness so that you don't get eye strain (it's just like doing too much reading from a computer screen)
I would say the biggest short comings are data transfer. Apple's preferred work flow is that everything is done via iTunes or the internet....well people dont' always have 100% reliable always on internet access so you can find yourself in a situation where you can't get things on/off the iPad.
By and large, it's a good device for day to day stuff, but is not a computer replacement.

HT201269 I am trying to restore my phone from the backed up information on my computer. It is asking me for a password. I tried my screen lock code and my apple id. Does anyone know what password it wants?

I am trying to restore my phone from the backed up information on my computer. It is asking me for a password. I tried my screen lock code and my apple id. Does anyone know what password it wants?

recovery mode
open itunes on computer
plug cable into computer not phone
turn phone off
hold home button and plug cable into phone. do not release home button until an itunes graphic appears on device.
look to computer should have message about recovery mode click ok and restore
Peace, Clyde
if u need an article see
http://support.apple.com/kb/HT1808
if it says turn find my device off can be done at icloud.com or on the device settings - icloud - find my device

Controlling a sony ericson w810i phone from the address book app

I have synced up the w810 okay, Although I can't send or receive texts or answer the phone from the address book. The file sharing is fine though. Can anyone help?
Mac OS X (10.4.8) macbook

How about importing the vcard file to a spreadsheet?

Can I still get the 1gb promotion if I but my phone from the Apple Store?

Both phone s on my account have been up for upgrade for about 6 months now. We currently have the 700 family share plan. We want to upgrade at least one of the phones to the Iphone 6 and switch plans to the more everything plan. But none of the verizon wireless stores have the phone in stock. The Apple store does. So, can I get the promotion of the extra 1gb a month when activating a new 2 yr contract with smart phone, if I Purchase the phone from the apple store, so I can get my phone today instead of later this month ?

Upgrade time is an exciting time, levens! I applaud you for being proactive in learning your options for promotions. I regret to inform you that the 1GB Promotional offer has expired. No worries, though. We are always offering great promotions for our customers. You can sign up here to be one of the first to know - http://bit.ly/dDumph!
TanishaS1_VZW
Follow us on Twitter@VZWSupport

HT5622 We have two iphones with the same Apple ID. Since I installed iOS this morning I have started receiving all my sons texts and when I send him a text it is delivered to both of us. How can I remove my phone from the joint Apple ID and remove myself

My son and I both have iphones with the same Apple ID. Since I installed iOS this morning I have started receiving all my sons texts and when I send him a text it is delivered to both of us. How can I remove my phone from the joint Apple ID and remove myself from finding out what he is up to during Freshers week!

You have to use a different Apple ID for your son.
Read this note:
iOS 5 & iCloud Tips: Sharing an Apple ID With Your Family
still valid for ios 7

My phone was stolen and I discontinued cell service to the phone through my provider. Before discontinuing service, I locked my phone from the icloud. Now that it is no longer being serviced by the service provider, will it remain locked?

My phone was stolen and I discontinued cell service to the phone through my provider. However, before discontinuing service, I locked my phone from the icloud. Now that it is no longer being serviced by the service provider, will the phone remain locked?

Thanks, James. Sadly, I had not upgraded to iOS 7 as I only had an iphone 4 and those I knew with the 4 who upgraded had major issues with battery life, so I decided not to upgrade. However, I know the phone was locked because the new "owner" called and hung up on me while calling the number I listed in the "This phone is stolen message" set by the cloud. Are you saying that my phone will remain locked if they don't know how to break into it? Or are you saying that it will no longer stay locked once I turned off service to the phone?

I cannot install a previously purchased version of acrobat 9 pro downloaded from the site. Returns message at final install steps "invalid serial number." I had copied it and pasted it directly from "My Adobe". What to do?

I cannot install a previously purchased version of acrobat 9 pro downloaded from the site. Returns message at final install steps "invalid serial number." I had copied it and pasted it directly from "My Adobe". What to do?

Hi hgratz,
Considering 'invalid serial number' error for Acrobat 9, I would suggest you to please refer the KB doc link mentioned below:
Error "Invalid serial number" | Acrobat 9 | CS4
Let me know if that helps.
Regards,
Anubha

How do i update my itunes on my phone from the computer

how do i update my itunes on my phone from the computer

You don't. Itunes is on your computer and you update it there

Questions about ordering a phone from the site.

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