Questions for "license report"

Please advise whether there are answers for the following questions in "License Report"
a. Update frequency
How often will raw data for report be updated ? What is the name/process of such raw data update ? Can't it be tailored to run on demand ?
b. Definition for some figures
a. "Current Active User Count" : To compile with license requirement, should it be smaller or equal to number of acquired license ?
b. "Users in the past 365 days" :
Will it change if an ID was disabled or deleted ?
Found its value is same as "Current Active User Count". Is it normal ?
I created a Filr local ID and then deleted it. Found both figures were incremented by one but both did not decrease after ID was removed
for one week. Is it normal ?
Thanks in advance.

sctlam,
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    As you can see by the string of emails below I have been trying to get a valid key code to install the software for two or three weeks. Why is it so difficult to use something you already paid for. This is not very customer friendly.
    Hi Todd,
    Unfortunately I can not know what happened, you should access www.sdn.sap.com , go to foruns and ask for your license there,
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    Kind Rgds
    Rafaella Pedroso
    Active Global Support
    Customer Interaction Centre
    SAP USA & Canada
    CIC US: 1866 8907686
    CIC Canada: 18666603577
    *SAP Service Marketplace: www.service.sap.com
    http://www.sap.com
    P Before printing, think about the environment
    This e-mail may contain trade secrets or privileged, undisclosed, or otherwise confidential information. If you have received this e-mail in error, you are hereby notified that any review, copying, or distribution of it is strictly prohibited. Please inform us immediately and destroy the original transmittal. Thank you for your cooperation.
    Diese E-Mail kann Betriebs- oder Geschäftsgeheimnisse oder sonstige vertrauliche Informationen enthalten. Sollten Sie diese E-Mail irrtümlich erhalten haben, ist Ihnen eine Kenntnisnahme des Inhalts, eine Vervielfältigung oder Weitergabe der E-Mail ausdrücklich untersagt.
    Bitte benachrichtigen Sie uns und vernichten Sie die empfangene E-Mail. Vielen Dank.
    From: Todd Driver []
    Sent: Jueves, 18 de Septiembre de 2008 11:59 a.m.
    To: BOSAPAmerica
    Subject: RE: Questions or Comments Regarding Log In CIC AR/RAFA
    It has been at least 5 days since I submitted this and I still have not received an email
    From: BOSAPAmerica []
    Sent: Tuesday, September 16, 2008 3:01 PM
    To: Todd Driver
    Subject: RE: Questions or Comments Regarding Log In CIC AR/RAFA
    Hi Todd, this process can take about 3 days.
    Rafaella Pedroso
    Active Global Support
    Customer Interaction Centre
    SAP USA & Canada
    CIC US: 1866 8907686
    CIC Canada: 18666603577
    *SAP Service Marketplace: www.service.sap.com
    http://www.sap.com
    P Before printing, think about the environment
    This e-mail may contain trade secrets or privileged, undisclosed, or otherwise confidential information. If you have received this e-mail in error, you are hereby notified that any review, copying, or distribution of it is strictly prohibited. Please inform us immediately and destroy the original transmittal. Thank you for your cooperation.
    Diese E-Mail kann Betriebs- oder Geschäftsgeheimnisse oder sonstige vertrauliche Informationen enthalten. Sollten Sie diese E-Mail irrtümlich erhalten haben, ist Ihnen eine Kenntnisnahme des Inhalts, eine Vervielfältigung oder Weitergabe der E-Mail ausdrücklich untersagt.
    Bitte benachrichtigen Sie uns und vernichten Sie die empfangene E-Mail. Vielen Dank.
    From: Todd Driver []
    Sent: Martes, 16 de Septiembre de 2008 03:56 p.m.
    To: BOSAPAmerica
    Subject: RE: Questions or Comments Regarding Log In CIC AR/RAFA
    I still havenu2019t received these, I really need to get this installed.
    From: BOSAPAmerica []
    Sent: Monday, September 15, 2008 11:33 AM
    To: Todd Driver
    Subject: RE: Questions or Comments Regarding Log In CIC AR/RAFA
    Hi Todd,
    They will provide you that as soon as possible. You will recive that by mail.
    Any other doubt, please let me know.
    Kind Rgds
    Rafaella Pedroso
    Active Global Support
    Customer Interaction Centre
    SAP USA & Canada
    CIC US: 1866 8907686
    CIC Canada: 18666603577
    *SAP Service Marketplace: www.service.sap.com
    http://www.sap.com
    P Before printing, think about the environment
    This e-mail may contain trade secrets or privileged, undisclosed, or otherwise confidential information. If you have received this e-mail in error, you are hereby notified that any review, copying, or distribution of it is strictly prohibited. Please inform us immediately and destroy the original transmittal. Thank you for your cooperation.
    Diese E-Mail kann Betriebs- oder Geschäftsgeheimnisse oder sonstige vertrauliche Informationen enthalten. Sollten Sie diese E-Mail irrtümlich erhalten haben, ist Ihnen eine Kenntnisnahme des Inhalts, eine Vervielfältigung oder Weitergabe der E-Mail ausdrücklich untersagt.
    Bitte benachrichtigen Sie uns und vernichten Sie die empfangene E-Mail. Vielen Dank.
    From: Todd Driver []
    Sent: Lunes, 15 de Septiembre de 2008 10:13 a.m.
    To: BOSAPAmerica
    Subject: RE: Questions or Comments Regarding Log In CIC AR/RAFA
    Is this reactivation immediate? I received an email but it was just confirming my submission see below.
    From: [Sent: Friday, September 12, 2008 2:24 PM
    To: Todd Driver
    Subject: **License Form Request**Transcard - Permanent Key Request
    
    Thank you. Your key code and license request has been submitted for processing.
    For your reference, the text of your message is included below.
    Regards,
    Business Objects, an SAP company
    From: Sent: Thursday, September 11, 2008 3:37 PM
    To: Todd Driver
    Subject: RE: Questions or Comments Regarding Log In CIC AR/RAFA
    Hi Todd,
    you need to access http://www.businessobjects.com/forms/email/license/ and fill in the information. there you can have your keycode reactivated.
    anyother doubt, let me know.
    Rgds
    Rafaella Pedroso
    Active Global Support
    Customer Interaction Centre
    SAP USA & Canada
    CIC US: 1866 8907686
    CIC Canada: 18666603577
    *SAP Service Marketplace: www.service.sap.com
    http://www.sap.com
    P Before printing, think about the environment
    This e-mail may contain trade secrets or privileged, undisclosed, or otherwise confidential information. If you have received this e-mail in error, you are hereby notified that any review, copying, or distribution of it is strictly prohibited. Please inform us immediately and destroy the original transmittal. Thank you for your cooperation.
    Diese E-Mail kann Betriebs- oder Geschäftsgeheimnisse oder sonstige vertrauliche Informationen enthalten. Sollten Sie diese E-Mail irrtümlich erhalten haben, ist Ihnen eine Kenntnisnahme des Inhalts, eine Vervielfältigung oder Weitergabe der E-Mail ausdrücklich untersagt.
    Bitte benachrichtigen Sie uns und vernichten Sie die empfangene E-Mail. Vielen Dank.
    From: Todd Driver [
    Sent: Jueves, 11 de Septiembre de 2008 03:59 p.m.
    To: BOSAPAmerica
    Subject: RE: Questions or Comments Regarding Log In CIC AR/RAFA
    When I try to install with the product key from the web site and email, it tells me the product key is not valid or expired. See attached screen shot and email with product key.
    From: BOSAPAmerica [
    Sent: Thursday, September 11, 2008 11:37 AM
    To: Todd Driver
    Subject: RE: Questions or Comments Regarding Log In CIC AR/RAFA
    Hi Todd,
    Thanks again for your email.
    For this product, you can have technical support at www.sdn.sap.com
    Let me know if that works for you.
    Kind Rgds
    Rafaella Pedroso
    Active Global Support
    Customer Interaction Centre
    SAP USA & Canada
    CIC US: 1866 8907686
    CIC Canada: 18666603577
    *SAP Service Marketplace: www.service.sap.com
    http://www.sap.com
    P Before printing, think about the environment
    This e-mail may contain trade secrets or privileged, undisclosed, or otherwise confidential information. If you have received this e-mail in error, you are hereby notified that any review, copying, or distribution of it is strictly prohibited. Please inform us immediately and destroy the original transmittal. Thank you for your cooperation.
    Diese E-Mail kann Betriebs- oder Geschäftsgeheimnisse oder sonstige vertrauliche Informationen enthalten. Sollten Sie diese E-Mail irrtümlich erhalten haben, ist Ihnen eine Kenntnisnahme des Inhalts, eine Vervielfältigung oder Weitergabe der E-Mail ausdrücklich untersagt.
    Bitte benachrichtigen Sie uns und vernichten Sie die empfangene E-Mail. Vielen Dank.
    From: Todd Driver []
    Sent: Jueves, 11 de Septiembre de 2008 10:29 a.m.
    To: BOSAPAmerica
    Subject: RE: Questions or Comments Regarding Log In CIC AR/RAFA
    I just received crystal reports designer XI two copies.
    I also have crystal reports server XI but it is installed and running. I just need to get in to get the support site to get my license keys for the install. I have several emails from SAP and I have tried all of the user name and passwords that were sent to me but none of them work.
    From: BOSAPAmerica []
    Sent: Wednesday, September 10, 2008 5:23 PM
    To: Todd Driver
    Subject: RE: Questions or Comments Regarding Log In CIC AR/RAFA
    Dear Todd,
    Thank you for your email.
    Please, let me know your which product do you have first, and if you have recived any letter from SAP with a Customer Number and S user Id.
    Kind Rgds
    Rafaella Pedroso
    Active Global Support
    Customer Interaction Centre
    SAP USA & Canada
    CIC US: 1866 8907686
    CIC Canada: 18666603577
    *supSAP Service Marketplace: www.service.sap.com
    http://www.sap.com
    P Before printing, think about the environment
    This e-mail may contain trade secrets or privileged, undisclosed, or otherwise confidential information. If you have received this e-mail in error, you are hereby notified that any review, copying, or distribution of it is strictly prohibited. Please inform us immediately and destroy the original transmittal. Thank you for your cooperation.
    Diese E-Mail kann Betriebs- oder Geschäftsgeheimnisse oder sonstige vertrauliche Informationen enthalten. Sollten Sie diese E-Mail irrtümlich erhalten haben, ist Ihnen eine Kenntnisnahme des Inhalts, eine Vervielfältigung oder Weitergabe der E-Mail ausdrücklich untersagt.
    Bitte benachrichtigen Sie uns und vernichten Sie die empfangene E-Mail. Vielen Dank.
    From: SAP Service Marketplace
    Sent: Miércoles, 10 de Septiembre de 2008 06:02 p.m.
    To: BOSAPEMEA; BOSAPAmerica
    Subject: Questions or Comments Regarding Log In CIC AR/RAFA
    Dear Collegues,
    Would you kindly respond to this customer?
    Thank you
    Kind Regards,
    Olukunle Ayodele,
    Customer Interaction Agent
    SAP Active Global Support
    Customer Interaction Center
    SAP Service Marketplace Team
    SAP Service Marketplace: www.service.sap.com
    From: Todd Driver []
    Sent: 10 September 2008 19:37
    To: SAP Service Marketplace
    Subject: Questions or Comments Regarding Log In/cic/olay
    I have never received my SMP IU and password. I just received the business object crystal designer but I cant install it because I need the key code.

    Hi,
    Below number, for worldwide Global Support Customer Interaction. Note the phone numbers marked in the note that are available worldwide (24 hours 7 days a week).
    Use your Customer Interaction Center to submit support requests and service requests for problem messages and remote service postings.
    Use the Customer Message Wizard to enter problem messages on SAP Service Marketplace. If you do not have online access, the relevant Support Center can create a message on your behalf, ask then to create a new incident for license issue.
    Customer Interaction Center, call the following number:
    +49-6227-744969 (available worldwide)
    Please revert in case of any further queries
    Regards,
    Deepti Bajpai

  • How to install SharePoint MOSS 2007 PIK for Crystal Report Server XI R2?

    My configuration is :
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    This worked for me, but obviously take care as your existing mySQL database will be completely removed during the process.

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