Questions in Lync missed call notifications.

Hello Experts,
We have the following environment:
Environment
Currently there are no exchange UM’s in place.
Has PBX to route the Enterprise calls.
Missed call Behaviour
When Lync receives the call, based on the calling number trunk translation rules the number is normalised and is presented with the missed call notification and Callee names will not be shown.
What we are seeing here is a mixture, that when we get a call from the PBX, RNL is successful and I get the caller's picture, Name and E.164 number in the notification window for new call. But for the actual missed call notification,
we only get the name (no number).
Hence wanted to understand Lync missed call notification generation logic (where does it get the name from [RNL], which number does it show [called or AD], does it show the number etc ? ) as we are seeing mixed results with and without
phone numbers or Names.
Please advise. Thank in advance.

Hi SBHV,
Lync Server and Exchange Unified Messaging server are responsible to initiate a missed call notification. Lync Server generates a missed call notification by sending a SIP INFO message to Exchange unified messaging server, which in turn
performs a reverse number lookup of the caller and sends email to the callee with the missed call details.
During this reverse number lookup, if the incoming number is associated with any user or contact object on server (Exchange UM, Active Directory) or recipients personal contacts,
it will be mapped with the caller or object name. If no match is found, just display the caller’s phone number or name.
Best regards,
Eric.

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Hi Jai_CaMille,
Thanks for visiting Apple Support Communities.
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http://www.apple.com/support/iphone/troubleshooting/
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Dear all,
Context:
Lync 2013 Enterprise Voice, Exchange 2010 and Exchange 2013 in coexistence mode
Waiting complete migration, some users are always on exchange 2010
UM role is installed on both exchange server
The exchange servers UM are attached to only one UM Dial Plan
Scenario :
A call to a lync user. The caller hang-up before user announcement
Problem: Missed call notification doesn't work for user on Exchange 2010 (it's work fine for user on Exchange 2013)
Voice Messaging works fine
Troubleshooting / SIP Traces:
SIP Info is always send to Exchange 2013 even if user is on exchange 2010
SIP Info sent from Lync FE to Exchange 2013 UM :
TL_INFO(TF_PROTOCOL) [0]6330.3AE8::02/12/2015-12:25:23.575.015c018e (S4,SipMessage.DataLoggingHelper:sipmessage.cs(774))[1718622663]
>>>>>>>>>>>>Outgoing SipMessage c=[<SipTlsConnection_13ECA29>], 192.168.5.110:49786->192.168.5.203:5061
INFO sip:outlook.mydomain.com:5061;ms-fe=exchange2013-UM.mydomain.localdomain;transport=Tls SIP/2.0
FROM: <sip:A410AA79-D874-4e56-9B46-709BDD0EB850>;epid=8C75BE2D95;tag=35c2d8a65a
TO: <sip:exchange2013-UM.mydomain.localdomain;opaque=app:rtcevent;transport=tls>;epid=C4C2F4F6BA;tag=ac126413f
CSEQ: 43 INFO
CALL-ID: 535a07e2-8e82-4d13-8e03-bf43ad97602d
MAX-FORWARDS: 70
VIA: SIP/2.0/TLS 192.168.5.110:49786;branch=z9hG4bKd66442be
CONTACT: <sip:LyncFE-2013.mydomain.localdomain;transport=Tls>
CONTENT-LENGTH: 454
USER-AGENT: RTCC/5.0.0.0 Inbound Routing (Microsoft Lync Server 2013 5.0.8308.726)
CONTENT-TYPE: application/ms-rtc-usernotification+xml
- <UserNotification>
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       <EumProxyAddress>EUM:[email protected];phone-context=UMDialPlan.mydomain.localdomain</EumProxyAddress>
       <Time>2015-02-12 12:25:23Z</Time>
       <Template>RtcDefault</Template>
    + <Event type="missed">
</UserNotification>
------------EndOfOutgoing SipMessage
Answer from Exchange 2013 UM
TL_INFO(TF_PROTOCOL) [1]6330.2DF4::02/12/2015-12:25:23.642.015c2481 (S4,SipMessage.DataLoggingHelper:sipmessage.cs(774))[1718622663]
<<<<<<<<<<<<Incoming SipMessage c=[<SipTlsConnection_13ECA29>], 192.168.5.110:49786<-192.168.5.203:5061
SIP/2.0 200 OK
FROM: <sip:A410AA79-D874-4e56-9B46-709BDD0EB850>;tag=35c2d8a65a;epid=8C75BE2D95
TO: <sip:exchange2013-UM.mydomain.localdomain;opaque=app:rtcevent;transport=tls>;tag=ac126413f;epid=C4C2F4F6BA
CSEQ: 43 INFO
CALL-ID: 535a07e2-8e82-4d13-8e03-bf43ad97602d
VIA: SIP/2.0/TLS 192.168.5.110:49786;branch=z9hG4bKd66442be
CONTENT-LENGTH: 0
SUPPORTED: ms-dialog-route-set-update
SERVER: RTCC/5.0.0.0 MSExchangeUM/15.00.0995.028
ms-diagnostics-public: 15642;reason="Lync SIP INFO notifications are not supported for legacy users. User: EUM:[email protected];phone-context=UMDialPlan.mydomain.localdomain"
------------EndOfIncoming SipMessage
Gerald Cheminant

Hi,
This behavior is by design. Exchange 2010 server is not going to accept any SIP messages from Exchange 2013 server because it is not listed as UM IP Gateway. Therefore, even if Exchange 2013 redirected the SIP INFO packet to Exchange 2010, it will fail.
During migration\coexistance scenario, this feature (Missed call notifications from Lync server) will not work for legacy users whose mailbox is still in Exchange 2010.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Customize Missed Call Notifications

Is it possible to customize missed call notifications (Exchange 2010 SP3) so as to exclude the callers email address?
Sample default message -
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How we'd like it to appear -
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Work:           +15599995555

No, it is not possible with Exchange UM.
Only way is to customize Lync and to use a own missed call notification wit a ucwa application.
regards Holger Technical Specialist UC

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Unfortunately we cannot change this feature due to Apple's restrictions. :/
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"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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You are not addressing Apple here. We are also other users just like you.
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Check the bottom of this
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"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Missed call Notification

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When I try to use the notification (sliding the notification itself) to call the person back, it calls back normally.
But then the notification doesn't go away. I would have to open the phone app and display the recents page, then it would finally go away.
Any suggestions?
Thanks

Once you go into your phone/call log icon, hit the menu button, then go into Options. Next go into Call Logging. You can set the call logging to None
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Remember to resolve your thread by clicking Accepted Solution.

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