Questions on Outlook Sync (Client Based)

Hi,
Im facing a strange problem:
When I create a task in Outlook it is synched as a task but if u view it, it says "Appointment Details". Same for Appointments, here it says "Task Details".
In some cases it was correct, at least for Appointments. To figure out WHY it was correct we compared the sync-settings for each client. Some had "Use form" activated, some didnt. What is this option for?
What form is used or is to be used?
Thanks for help.

Hi,
this is where you define the transaction types:
SPRO > CRM > Transactions > Basic Settings > Define Transaction Types
To further specify the assignments of categories and classes to TTs you need to go here
SPRO > CRM > Transactions > settings for activities > maintain categories ....
there are 4 sub items where you need to work throught the first 2
but first I would take a paper and paint the types, categories and classes and there dependencies.
by default activity management has 4 classes: appointment, tasks, email, interaction log. You can´t add new classes but you will not need more than those for a good and easy-to-use SFA activity management.
items of the class appointment or task are getting replicated to groupware, email and interaction log not.
martin
martin

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Problem Syncing Outlook....says outlook sync client encountered problem

I have been syncing outlook calendar and contacts from my PC to my iPhone with no problems. I have version 1.1.2 on my iPhone and 7.5 or whatever the latest is on iTunes software. The syncs were fine until recently and now I cant sync and get an error message that says "outlook sync client encountered problem" What could possibly have happened....I read some posts that say to go back to iTunes 7.3 etc....this has to be a common problem....any suggestions.

Here is an article from the apple support website that might help out.
http://docs.info.apple.com/article.html?artnum=305845

Outlook Sync Client has stopped working

Running the latest iTunes, new iPhone 4 and Outlook 2010 (incluing Outlook connector for Hotmail sync) on Win7 64 bit.
Sync to iphone process fails if attempting to sync any Outlook content. Windows reports an appcrash, with the message "Outlook Sync Client has stopped working". However, Internet Explorer favourites do Synch fine.
I have run scanpst.exe on my .pst files(as suggested elswhere) to no avail. I'm completely stumped - does anyone know how to rectify this???
Message was edited by: Rau1

Phone field issue: When I add a contact on the iPhone from Google Maps (like I find a restaurant I like), I use the Add to Contacts option. It adds it. But when I sync to MobileMe, the phone doesnt come over. I found that the iPhone by default uses a phone field called Other or Default or Main that MobileMe doesn't like.
Being that Apple makes the iPhone AND MobileMe, you would hope this would all work. To fix, I edit the contact on the iPhone and change the field name from Other to Work, and then it syncs fine.
No big deal, but a bit annoying.
No, task synchronization is strangely absent from the whole iPhone experience. (sigh).
Notes are synced with iTunes. MobileMe doesn't do Notes. It does Calendar, Contacts, eMail, and you can upload pictures/videos from your iPhone, and soon you will be able to access online storage.
You can also try Google Sync. Google syncs calendar and contacts. They too have a phone field problem. Contacts with 4 or 5 phones only have 2 or 3 come over (at least it did it for me when I tried it). The best part of Google Sync is that it is free. MobileMe costs money, but it also has a very cool Find my iPhone feature. You can go to the MobileMe website and it will locate your iPhone if you lose it, and give you the option of a remote wipe of all data. Very nice.

"outlook sync client" of 2007

outlook sync client" of 2007 no longer works, how can I do to synchronize the calendar? contacts and notes work well

come on guys, isn't there anyone who has had and resolved this problem or at least has some good ideas?

Outlook sync client problem

I have a iphone 3gs with iphone OS 4.0.
I am trying to sync my calendar (2003) with my iphone and keep getting an error that says "Outlook Client has encountered an error"... It syncs from computer - iphone but not the other way around.
All new appointments created on my iphone are not syncing back with the computer.
This is so annoying... I just got a new laptop.. I have tried to reinstall itunes, deleted all titles in my calendar with ascii characters and no titles etc.
I am at a loss. Please help!

Here is an article from the apple support website that might help out.
http://docs.info.apple.com/article.html?artnum=305845

Outlook Sync Client wiping out my playlist, podcast and music

I do not want to sync Outlook with Ipod Touch and do not have any Outlook synch options checked. When I do try to synch my music and podcast via ITunes I get an error message saying "Outlooks SynchClient encountered a problem and needs to close" when I click ok, all my music, playlist and podcast are gone!
This never happen before I purchased and installed Office 2007. Can soomeone please tell me why this is happening since I don't intend to and never have synched iTunes with Outlook. Has anyone else experienced this?

large amounts of 'other' suggest a file corruption, which is as you have noted, fixed by a restore.
it's odd that this happens regularly though, it shouldn't. do you live near an apple store? is your ipod still under warranty? might be worth taking it for them to look at.

Fehlermeldung "Outlook Sync Client funktioniert nicht mehr"

Ich kann nicht mehr das IpHone 4 mit Outlook synchroniseren

Ich habs jetzt hingekriegt. Meine Lösung fand ich nach einem Hinweis mit den wiederkehrenden Ereignissen oder Aufgaben. Da ich sah, dass der Fehler immer sofort am Anfang der Syncronisation (Wie schreibt man denn das??) abbrach. Habe mein Outlook einer Radikalkur unterzogen, alle Termine, Aufgaben und Kalendereinträge, auch Geburtstage als Liste ausgedruckt und danch ALLES gelöscht. Radikal, es hat aber geklappt. Sieht aus als ob die wiederkehrenden Termine oder Aufgaben die Schuld an allem sind. Jedenfalls kann ich jetzt "clouden".
Aber müssen wir das unbedingt alleine rausfinden, eine kleine Hilfe von Apple wäre ganz nett gewesen, denn vielleicht wäre da auch ein wenig radikalere Kur möglich gewesen.
Bei der Gelegenheit habe ich auch meine Kalender "ausgeputzt", sprich zusätliche Kalender gelöscht und alles auf 1en reduziert. Ganz kapiert hab ich das noch nicht mit dem Outlook/Cloud Kalender und Outlook/Cloud Kontakte. Was gelangt wann wie wohin und warum habe ich immer wieder einen neuen Kalender der irgenwo auftaucht ?????
Gruß
Message was edited by: Fidell_x
hatte was vergessen!

Outlook sync client has encounter a problem

I need to solve this problem. Any one can help me?

Hi everyone,
I also met this issue before few days ago and I was looking forward a best solution for solving this issue too. In the midst of lot of answers
from different users and consultants, I got a blog that was recently published by someone, and then I move towards the blog beside that I discovered a nicer solution. It’s my personal experience. If any of you want to get free by barring this issue then you
also can try this solution once along with if you too wants to switch from Mac Outlook to Windows Outlook, here is a good solution for that matter too.
Helping link:
https://sites.google.com/site/errorsonmacoutlook/
Hope the above blog helps you too as it do it to me.

ITunes 7.7.1 Outlook Sync solution?

I just did an Mac software update and noticed itunes 7.7.1 download. Has anyone with Win XP found it and if so does it solve the Outlook Sync Client failure problem with iPhone 2.0?

Bezüglicher der Synchronisation mit der neuen Version 7.7.1 von iTunes stelle ich folgendes fest:
- Normale Kalendereinträge werden in beiden Richtungen korrekt synchronisiert.
- Bestehende wiederkehrende Erreignisse (z.Bsp. Geburtstage) im Outlook werden immer noch um eine Stunde verschoben synchronisiert. Somit unbrauchbar.
- Wiederkehrende Erreignisse die auf dem iPhone erstellt werden, werden korrekt synchronisiert.
- Bestehende Kontaktelemente aus dem Outlook haben teilweise (wahrscheinlich während der Sommerzeit - CEST) einen um einen Tag verschobenen Geburtstag auf dem iPhone. Ebenfalls sehr unbefriedigend.
The relative synchronisation with the new version 7.7.1 of iTunes I determine the following:
- Normal calendar entries are correctly synchronized in both directions.
- Existences recurring Erreignisse (e.g. frame of birthdays) in the Outlook are still synchronized around one hour shifted. Thus uselessly.
- Recurring Erreignisse on that the iPhone to be provided, is correctly synchronized.
- Existing contact contacts from the Outlook have partly (probably during the summer time - CEST) around one day a shifted birthday on that iPhone. Likewise very unsatisfactorily.

Outlook sync issue--error ModName: applesyncmapiinterface.dll

just in the past week, I have been getting this error message (applesyncmapiinterface.dll) when syncing my iphone to my XP Pro PC. I just upgraded the new OS4 in I-tunes, and my sync still provides this error message. Any solutions?

The reason why the sync client error appears is because itunes will not sync a bad file from outlook (either a contact or a calendar entry) and so gives up on the operaton.
There is hope however! The only real way of getting this to work is to locate and delete/ replace the bad data.
There is no really easy way of scanning outlook for the bad data so this is the method that I use:
1. first try and sync phone/ipod with itunes - watch the top bar in itunes and see whether the "outlook sync client not working" appears during the attempt to sync contact or calendar - then you know whether the bad data is in your contacts folder or your calendar.
2. make a backup of yur contacts or calendar - file/ export to pst.
3. go to tools/find/advaced find and put nothing in the search box but press enter. The resultant search will be all of your contacts/ calendar entries.
4. now the clever bit: select all and delete - this will delete all of your entires (remember you have made a backup) but any corrupt files will not be deleted in this operation: thus you have identified the bad files (make a note of this file)
5 import your contacts/ calendar back from your backup - file/import pst.
6. Now simply copy down (with a pen and paper!) the information contained in the bad file - they normally read okay, delete the file and re-enter manualy.
6. hey presto.

CRM Outlook client based groupware integration

Hello ,
I am trying to set up client based integration between CRM and outlook ,
I've installed groupware integration software on my computer , I defined necessary settings in CRM calendar properties in Outlook.
Once I am trying to start synchronization ( from CRM side) I got error message :
"The current version of software components installed on your PC(3.039) us lower that minimally required one (3.040).Would you like to update it now?"
I press "yes" and go through update installation wizard. Once completed I press "Synchronize" again" and I get the same error message.
Thank you for your response,
Rika

Hello,
The problem is that when you say "yes" to upgrade you would expect the system to download the newest version from the internet. Unfortunately this is not correct, the system just grabs the file from the CRM server itself. In other words, if you don't download the newest version from the internet and upload it to the CRM server it won't work.
Check OSS note 1311110 how to put the newest sync version on the CRM server. After this you can redo the actions you described previously.
Hope this helps,
Kind regards,
Joost

Client-based groupware appointment / task Notes not syncronized to Outlook

The Notes in appointments and tasks don't sync from CRM 7 to Outlook 2007 but all else does? The Notes are configured to use the Log Text Type and we need them to syncronize.

Check under spro>crm>crm middleware and related components>client-based groupware integration>Settings for Client-based Synchronization if you set proper text id:
- Text type for the appointment notes(DEFAULT_APPT_TEXTTYPE)
- Text type for the task notes(DEFAULT_TASK_TEXTTYPE)
Regards.

Client based GWI - "Contact Person Sync settings"

Dear CRM guru's,
We are using CRM 2007 SP 2 and client based Groupware synchronization. The application version of the GWI synchronization is 3.035. In Outlook "SAP CRM Calendar synchronization settings">sync tab>"Contact person Sync settings" section, I see 2 check boxes for "Contacts of accounts where user belongs to account team" and "Delete account on contact deletions when no other contact exists". Can you please tell me what is the significance of these 2 check boxes. Is there a way I can default these 2 checkboxes, disable them distribute to the users and make the end user not able to change these 2 check box selections. Appreciate your help here.
P.S : I believe these options were not there in the previous version 3.027. Can I use the 3.027 application with CRM 2007 SP2 for GWI synchronization?
Thanks!
Vivek.

Hi,
There is a way to do it, but you need to migrate to latest groupware integration version 8.014,. There all properties in client are combined in a form of profile, which can be automatically downloaded to each client.
It also automatically detect that if there is any new version of update in profile,and download the latest.
If you do not want to upgrade, you can check which registry field is controlling the UI for those 2 properties, which you can set or reset.
You can see all properties at location "HKEY_CURRENT_USER\Software\SAP\CRMCalIntegration\SyncSettings"
And export the desired reg file to end user.
Best Regards
Ashish Rawat

CRM Outlook client based synchronization

Hello ,
I am using CRM outlook client based synchronization,
I am concern about moving to winter clock.
Which steps and in which order should be performed on CRM and Exchange side?
Rika

Hi Neha and David,
David, you are right ... you have to be employee responsible for a contact to be synched from SAP CRM to Outlook.
Additionally information:
- if more than one user wants to synchronize a contact from CRM to Outlook use the assignment block "relationships" and add a new relationship "has the employee responsible" and add yourself.
- in transaction "GWIPROFILE" there's a GWI profile parameter called "DownloadContactsFromCRM" with three possible values: "Owned contact", "Contacts of Account" and "Both".
If you set this parameter to "Owned contact" only the contacts of CRM with the relationship "has the employee responsible" are synched to Outlook.
If you set it to "Contacts of Account", all contacts of an account with the relationship "has the employee responsible" are synched to Outlook.
If you set it to "Both", you need to add the relationship to either the account or the contact to get it synched to Outlook. This is useful if you have several small accounts (only few contacts in the account) where you want to synch all contacts, so add the relationship to the account.
And you have several big accounts (with many contacts) where you want to select the contacts to be synched by adding the relatiopnship to the corresponding contacts and not to the account itself.
In our environment, we did set it to "Both" so we have the most flexible options which contacts have to be synched and which not.
I hope this information is a bit helpful.
By the way: we initialize the synchronization manually to have full control.
Best regards,
Karsten

Outlook 2013 client doesn't sync new mails but syncs after restarting outlook

Hi Experts,
Here are the HW & SW.
DC1, ADC Windows 2012
Exchange 2013 MBX1 & MBX2 on Win2012r2
Exchange 2013 CAS1 & CAS2 on Win2012r2
Network : EXCHANGE ON LAN and Clients using MPLS link to connect Exchange CAS (10 mbps) 100 users.
Strange issue, only for few users like 4-5 outlook, when user opens outlook gets authenticated and outlook remain cached mode. But it doesn't gets the new mails it still shows online. But the same users they get the mails on their mobile device using Active
Sync promptly without any delay and new mails shows on the OWA too. When the user restarts his outlook starts receiving new emails.
Checked the following :
No Application error on event logs
All users are homed on same database on same server.
No throttling policy been configured and enabled except default one.
Webmail works fine and well
Restarting outlook syncs well
No network changes
Both internal and external mails are affected for the few users who has issues
Regards, Ganesh, MCTS, MCP, ITILV2 This posting is provided with no warranties and confers no rights. Please remember to click Mark as Answer and Vote as Helpful on posts that help you. This can be beneficial to other community members reading the thread.

Hi,
Since there is no sync synchronization issue on mobile device and OWA, it is highly possible of outlook client issue.
Make sure outlook client is the latest version.
Please disable the security AVG/Firewall, especially the mail scanner module to check whether this issue persists.
Run Outlook in Safe Mode to determine if it's 3rd-party add-ins related:
Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.
Please run scanost.exe to fix the .pst file to test the result:
http://support.microsoft.com/kb/272227#appliesto
Please try to recreate profile to check this issue.
If this issue persists, please let me know.
Best Regards.

Questions on Outlook Sync (Client Based)

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