Queue not empty to upload support pkg

dear all,
i import the support pkg SAPKH60007 - SAP_APPL
IT throw error that it have conflict . So i download conflict resolution package.
now i want to put that CRT pkg in queue. but the queue is occupied by SAPKH60007. how to make the queue empty.
LEE

Hi david,
First thanks for your very fast response.
I did as you said. The queue also reset. But the queue is not empty.
the support pkg SAPKH6007 Is in queue. i am not able to put the CRT in the queue.

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QUEUE_NOT_EMPTY--> There are incompletely processed OCS requests in the tp buffer.
Use the following tp command to display these requests-->
tp SHOWBUFFER <SID> -D SOURCESYSTEMS= TAG=SPAM
You can continue processing the queue as soon as these requests have been processed completely, or deleted from the tp buffer.
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http://help.sap.com/printdocu/core/Print46c/en/data/pdf/BCUPGOCSSPAM/BCUPGOCSSPAM.pdf
you probably forgot to confirm last SPAM or SAINT application.
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