Queues and Skills

What is the difference between queues and skills? Could someone give me a better understanding of how skills work?
Thanks!

Also you can make your queues route the calls using skill base routing and that were skills become inportant. You can find more information about skill base routing in the following link (p):
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/configuration/guide/uccx70ag.pdf
HTH
Please rate this post if was helpful
Walter Solano

Similar Messages

Queue to skill group node with consider if statement.

Hello,
I have a question on a queue to skill we have set up. There have been complaints that calls have not been able to be answered after the center closes even though they are logging in an agent or two to clean up these calls. Within the queue to skill is consider if statement that says:
IF call center location is open and there is at least one agent logged in, queue the call to this skill group.
This applies to both skills that are in this queue to skill node. What they are saying is that if there are calls queing after the center is closed and they have already passed the consider if statements and are sitting in MOH/queuing, would these consider if statements not allow the call to be delivered to an agent if they log in after the center is closed as they are stating that they will log an agent in and they still can't pick up the call. However, these are agents at 2 different locations on 2 separate PGs so that throws another variable into the mix. Not sure how much of the truth they are telling either....
Also, is there a way to check if the call is queing to both groups or just one? Not sure if there is something in the DB that will tell you this, I know there is a route field in RCD but I'm assuming this will only popluate after a call is handled.
There is also a TOD check that will not allow calls to this queue if it past hours of op built in as well.
Thanks

Paul,
It sounds like the first "IF" statement is being used as an "accept or deny" calls access to the queue node-
If the queue to skill group node is the where this decision is made(perfectly acceptable to do so)- once a call passes through the queue to node- calls do not return to it unless you loop though it.
Think linear-
Start----Queue to(with if) -----play music-----play announcement--------wait-------loops back to play music-------
Queue to node (conditions-if agents logged on queue the call, if not, the call is not queued)-If calls do not get queued in this step, calls are just in the treatment, not actually queueud- even if your subsequent steps are to play music, play prompts etc- the call is not queueud.
I do not recommend this---but it would resolve the issue if agents logged on after the call was in the treatment----
Start----Queue to(with if) -----play music-----play announcement--------wait-------loops back to queue to(with if)------
Logging in agents to the queue would not automatically add callers to the queue-
the script would need a new queue to node during the treatment- again looking to see if agents signed on.
I would advise adding an Admin Script with TOD/ DOW conditions and then set a variable for open/ closed-
If the script is "open" queue the calls to the skill group, then if agents do sign on to the queue the calls can be answered.
Start---
IF Node(if open)---->Queue to(if not required here) -----play music---play announcement---wait---loops back to play music-
'------>(if closed) play after hours greeting/ route to voicmail/hangup.

ICM script formula in queue to skill node

Just a question, I'm trying to figure out as they want this skill to only take calls on either Sunday or between 7pm and 9pm (technically 8:55).
So in the queue to skill I have this:
SkillGroup.X.LoggedOn>0&&weekday()=1||(time()>time("19:00:00")&&time()<time("20:55:00"))
Is this correct? I'm a little unsure of all the parens and where they need to get placed.
To me, I'm saying
IF skill group X is logged on
AND day of week is sunday
OR time of day is between 7 and 9pm
then consider this skill group
Any thoughts?
Thanks in advance

Paul,
David has a point but if youre married to this idea, you may want to group the weekday and times, this way it will evaluate if agents are logged on and then do the logical "and" of the weekday, time.
E.g.
SkillGroup.X.LoggedOn>0&&(weekday()=1||(time()>time("19:00:00")&&time()
This way someone HAS to be logged on first then the weekday or time come into play.
Hope this helps.

1 CSQ and Skills based routing

Hello,
I have a quick question regarding 1 csq and skills based routing. We have a customer that wants 10 different numbers pointing to 10 different scripts but would like to have only 1 CSQ since they only have 10 agents to do all of the work.
This may not even be an issue but wanted t make sure before I started scripting.
The first number gets called (lets say HP) and routed to correct script. Call goes thru the script and to the CSQ...the agent has a skill 10 for HP and skill 5 for Cisco and will receive the call . Second number gets called (lets say Cisco) and routed to correct script and dumpted to the same CSQ...another agent has a skill 10 for Cisco and skill 5 for Microsoft...so that agent will recieve the call (?) Can you have multiple skills within 1 CSQ without having any issue? Will these affect the call routing to the agents?Does the script have any bearing on how the resource is selected or does it only send the caller to the CSQ and the skills are what determines which agent is choosen?
I am trying to determine whether I should have ony 1 CSQ (for all 10 scripts) or have different CSQ's for each script. Again they will have about 10 agents fielding all of these calls.
Any suggestions would be appreciated !!
Thank you.

Not really. If a contact at the same priority has been waiting longer in another queue, that other contact will be offered to the agent first. Remember that skill competency levels only apply when there are more resources (agents) available than there are contacts (callers). The RmCm subsystem uses the competency level assignments to determine which of the multiple available resources to choose.
You - I think - are asking the inverse: When I have multiple contacts waiting and a single agent becomes available. In that scenario, the contact waiting the longest across all CSQs that resource is skilled in will be offered first. The RmCm subsystem does not consider competency levels in that scenario, only whether the resource is skilled at all in that CSQ.
If I were the consulting engineer, I would ask questions such as this to stear the conversation.
You have two or more customers waiting. Are both the same priority to the company?
Yes: Why do you want to penalize one customer who has been waiting longer because the person who is capable of helping them isn't the ideal person?
If the employee is not capable of helping them, then they should not be skilled in the CSQ.
If they are capable of helping them, then help whomever has been waiting the longest. Likewise with the second call when another resource eventually becomes available. It may not be the other person's primary skill either; but, if they are in the CSQ, they should be able to help.
In the rare scenario that both calls were really that difficult that both "secondary" people couldn't handle it, let the agents swap the calls manually or call the customer back. If the group is only three or four people, this should be pretty easy by standing up and talking over the cubical wall; or, using IM.
Relax a little and let the ACD subsystem figure out how to find a live body. If you're busy, it isn't as important which live body it is, is it?
No: How can we identify this during IVR? (E.G. "If this is a network down emergency, press one.)
If we can identify a delta in priority of contacts - regardless of CSQ - during IVR, we can then increase their priority to ensure they are answered in a timely fashion.

Queue to Skill Group node Failure

Queue to Skill Group node failing on load and sometimes witout load
Router Log Viewer
3/28/2013 1:04:07 PM          Call route request from routing client CVP_PG_1G (ID 5015) with unknown DN of 7771111000.
3/28/2013 1:04:08 PM          Call route request from routing client CVP_PG_1G (ID 5015) with unknown DN of 7771111000.
3/28/2013 1:04:12 PM          Call route request from routing client CVP_PG_1G (ID 5015) with unknown DN of 7771111000.
3/28/2013 1:04:12 PM          Call route request from routing client CVP_PG_1G (ID 5015) with unknown DN of 7771111000.
3/28/2013 1:04:14 PM          Call route request from routing client CVP_PG_1G (ID 5015) with unknown DN of 7771111000.
rtrtest logs
:40:29:245 ra-rtr Trace: (29437 29438 12329 : 0 0) CallEventReport: CID=(150565,47621458),Event=DISCONNECT, DlgEnds=1, FromVRU=0, CallState=2, Cause=NORMAL
16:40:29:245 ra-rtr Trace: (29437 29438 12329 : 0 0) Dialog received event report 6 from NIC during RunScript.
16:40:29:245 ra-rtr Trace: (29437 29438 12329 : 0 0) Canceling queuing for CID=(150565,47621458)
16:40:29:245 ra-rtr Trace: (29437 29438 12329 : 0 0) Unqueuing Call CID=(150565,47621458) for SkillGroup CUCM_PG_1.Cisco_Voice.SMDSkill, pos=14
16:40:29:246 ra-rtr Trace: (29437 29438 12329 : 0 0) Dialog sending VRUQueueEvent to VRU (4)
16:40:29:252 ra-rtr Trace: (29437 29438 12329 : 0 0) Dialog handling script resp
16:40:29:252 ra-rtr Trace: (29437 29438 12329 : 0 0) CallEventReport: CID=(150565,47621458),Event=DISCONNECT, DlgEnds=1, FromVRU=0, CallState=22, Cause=INVALID_CAUSE
16:40:29:252 ra-rtr Trace: (29437 29438 12329 : 0 0) Dialog (callstate:22) received event(6)(Call disconnected. (Event has dialog end set.))
16:40:29:252 ra-rtr Trace: (29437 29438 12329 : 0 0) Dialog resuming (Call disconnected. (Event has dialog end set.)) status (3)
16:40:29:252 ra-rtr Trace: (29437 29438 12329 : 0 0) Dialog aborted and was deleted.
16:40:29:252 ra-rtr Trace: (29437 29438 12329 : 0 0) Dialog sending release call to VRU
16:40:29:252 ra-rtr Trace: (29437 29438 12329 : 0 0) Deleting Dialog.
16:40:29:252 ra-rtr Trace: For message (9) from routing client CVP_PG_1F (ID 5014) could not find dialog id (29438).
16:40:29:254 ra-rtr Trace: Received dialog fail for unknown dialog(29438) from PG.
CVp VRU PIM logs
Line 15925: 16:46:11:090 PG1A-pim7 Trace: DIALOGUE::NoSuchRouterDIDError:DIALOG_FAIL RCID=5014 PID=5000 FailureType=2 NumOfEvents=1 DID=29677 DIDRelSeqNo=-1 ReasonCode=1
Line 15946: 16:46:19:533 PG1A-pim7 Trace: DIALOGUE::NoSuchRouterDIDError:DIALOG_FAIL RCID=5014 PID=5000 FailureType=2 NumOfEvents=1 DID=29695 DIDRelSeqNo=-1 ReasonCode=1
Line 15958: 16:46:20:690 PG1A-pim7 Trace: DIALOGUE::NoSuchRouterDIDError:DIALOG_FAIL RCID=5014 PID=5000 FailureType=2 NumOfEvents=1 DID=29584 DIDRelSeqNo=-1 ReasonCode=1
Line 15960: 16:46:20:691 PG1A-pim7 Trace: DIALOGUE::NoSuchRouterDIDError:DIALOG_FAIL RCID=5014 PID=5000 FailureType=2 NumOfEvents=1 DID=29584 DIDRelSeqNo=-1 ReasonCode=1
Trying on Simple Script now:
Ideas and response appreciated. Thanks.

What ivr type is being used. It seems the call correlation is failing when the number ends 0 check either your translation routes or that you correlation I'd does not start as 0 as this will cause calls to fail
Sent from Cisco Technical Support iPad App

UCCX: Position in queue and real position in scheduler queue

Hi
When using UCCX stats is posible to get position in queue BUT since agents can share skill from different queues, real time scheduler queue can be much longer.
It is posible to get the real position of that call on the scheduler queue?
For example:
Queue A, Skill A, 20 calls
Queue B, Skill B, 20 Calls
Agent 1 have Skills A and Skill B
Next Call on Queue A:
Position in queue acording to UCCX step is 21 but REAL position in scheduler is 41 since UCCX uses FIFO among queues.
Thanks

HI Jonathan
Yes, on this example adding both queues would do it, i put it only to ilustrate the useless of the get position in queue and the need of something more general.
In my project, skill are not evenly distribute between agents and agents logins and logout all the time. Because of that it is not as simple as adding severals queues together. A function should be provided that gives the real time position of the call at anytime in the scheduler and not the simple position in one queue.
Thanks

Jobs stay in queue and keep printing until you cancel them--then stops the print spooler...why?

My Printer: HP Photosmart C309a
My Laptop: HP G71 series
Operating System: Windows 7 (64 bit) but runs a lot of stuff on 32 bit
Problem: I print ONE copy of a multiple page document in Adobe Reader 9. I select even pages only (after which I would reinsert the pages and tell it to print odd pages only, to get the other side). The printer makes a sound indicating the job is finished, I remove my pages to collate them, and then the printer continues to print the job again without so much as a keystroke.
Naturally, you find the printer in the devices on the control panel, click "see what's printing" and highlight the job and cancel it.
Then somehow it turns off my print spooler.
I have tried everything suggested on other forums, like
restart the laptop/restart the printer
going to c\windows\system32\spool\printers and deleting whatever is hung up in there (usually a shockwave file).
Going to Services\print spooler \properties and making sure the settings are set to automatic
Uninstall\reinstall latest driver and software
Switching from Adobe Reader 10 to Adobe Reader 9
Use System Restore to try to reset the system to a previous state.
Run Trend Micro to check for viruses and spyware--nothing shows up.
I am positive the pdf doc is NOT the problem, because I can print it on my husband's laptop multiple times over with no problems.
Does anyone have this problem as well? Has anyone found a genuine solution other than manually canceling print jobs in queue and constantly restarting the print spooler?
Thanks in advance for any suggestions.
--Holly

Hi,
I believe your printer is wirelessly connected to your computer, right?!
What's the current printer software version installed in your laptop computer?!
to see: click start>control panel>uninstall a program under Programs then it will tell you the software version like HP Photosmart c309a v13 or v14.
If the software version is v13, click here to download and install the current software.
IF all things still fail, try to use the workaround provided by HP in this link. It says:
Workaround
Your HP printing product can operate sufficiently using an alternate print driver, although there might be some limitations. For instance, some buttons on the product control panel might not function, but the product prints normally from the computer. If the solutions in this document do not solve the issue, download and install an alternate print driver.
Follow these steps to install the HP Deskjet 990C print driver.
NOTE: These steps install the new print driver using the same port that the product already uses. The product functions normally with multiple drivers on the same port.
Find the port that the product already uses.
Click the Windows icon ( ), and then click Control Panel . The Control Panel opens in a new window.
Click Hardware and Sounds .
Click Printers . The Printers folder opens.
Right-click the product icon ( ), and then click Properties . The Propertieswindow opens.
Click the Ports tab. A window opens with a list of ports. The port for the product has a checkmark or a highlight.
Note the name of the port indicated for the product.
Close the Properties window, and then continue with the next steps.
Click Add a Printer in the menu bar at the top of the Printers window. The Windows Add Printer Wizard opens.
Click Add a local printer .
Select Use an existing Port .
Click the drop-down menu next to Use an existing Port , and then select the port that you noted earlier in these steps.
Click Next .
In the Manufacturer pane, click HP .
In the Printers pane, click HP Deskjet 990c , and then click Next . (IF YOU CANT FIND DESKJET 990C, JUST CLICK WINDOWS UPDATE WITHIN THIS WINDOW. THEN FIND DESKJET 990C and then click next)
Type a name for the new printer in the Printer name box, or keep the default name.
Select Set as the default printer , and then click Next . A window opens with a progress bar as the printer installs. Then a new window opens.
Click Do not share this printer , and then click Next .
If you want to print a test page, click the Print test page button.
Click Finish to complete the driver installation.
Try printing again, but select HP Deskjet 990c from the Print dialog box.
If this solves the issue, follow these steps to use the HP Deskjet 990c print driver whenever you send print jobs to the product.
In the program you are using, select the option to print. The Print dialog box opens.
Click the Name drop-down menu, and then select HP Deskjet 990c .
Change print settings as desired in the Paper size , Quality , and Paper type drop-down menus.
Select the Print range and Copies options as desired.
Click OK . The product prints the file.
Kiko

How to delete the data in update queue and delta queue for Queued delta?

Dear BWers,
How do i delete the delta queue and update queue data before i fill the setup tables for a extraction based on Queued delta. Please help.
Thanks
Raj

Hi Raj,
I think you need some ground work for the LO extraction same as others here. Please read the 3 blogs expliciltly created for LIS by Robert Negro.
/people/sap.user72/blog/2004/12/16/logistic-cockpit-delta-mechanism--episode-one-v3-update-the-145serializer146
/people/sap.user72/blog/2004/12/23/logistic-cockpit-delta-mechanism--episode-two-v3-update-when-some-problems-can-occur
/people/sap.user72/blog/2005/01/19/logistic-cockpit-delta-mechanism--episode-three-the-new-update-methods
As well, the OSS 380078 would clear your doubts reagrding the the BW QUEUE mainatinance.
Please let me know if these material has been suffecient enough.
regarda,
raj

Is it possible to wait on a queue and on a notifier at the same time?

Hi!
I am trying to implement an event-driven producer/consumer pattern with queues. The problem is that I have some value change events (e.g. coming from a slider) that I do not want to queue up; I want only the latest value change event to be processed by the consumer loop. This is because the consumer may spend longer time in executing (sometimes multiple seconds) and I want to prevent all intermediate slider events to be queued up in the meantime because I will finally write them to hardware. Therefore, a notifier would be better to use here than a queue. My question is if it is possible to make the same consumer loop wait on the queue as well as on the notifier at the same time? I will be wiring the VISA session and some other data through the consumer, so it want to avoid an extra loop that would wait on the notifier only. Or is there any other possible workaround?
Thanks in advance.
Regards,
Anguel
Solved!
Go to Solution.

AStankov wrote:
crossrulz, many thanks for the code example and this is probably exactly what Mark suggested. Unfortunately, I do not really understand the logic behind it, i.e. why wait on the queue and then on the notifier?
It isn't really waiting on the notifier. The wait is set to 0. So if there is no new data in the notifier, instant timeout and skip the DAQ stuff.
The idea here is to send the set value (from the slider) through the notifier and send the command through the queue. When the consumer loop gets the command, it will read the notifier for the latest data point and go to work. Now if the user changes a bunch of stuff while a "long" acquisistion is happening, the notifier will keep being overwritten; it will only keep the last commanded value. The queue will get multiple commands, but only the last value will be worked on due to the notifier. The remaining commands will check the notifier, see that there's no new data, and skip to the next command.
There are only two ways to tell somebody thanks: Kudos and Marked Solutions
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Reading Opaque data from jms queue and decoded in java embedding

Hi ,
Objective:Fetch text message from queue and print it from java embedding in BPEL
I am fetching text message from a jms queue using JMS adapter in BPEL.Then converting the opaque data(Base64 binary)to string using java embedding.My build got successful but I am getting runtime error at the time of deployment.
I have added fabric-runtime.jar file into SCA-INF\lib folder as well as project library directory.
<extensionActivity>
<bpelx:exec name="Java_Embedding1" version="1.5" language="java">
<bpelx:exec import="java.io.*"/>
<bpelx:exec import="oracle.soa.common.util.Base64Decoder"/>
<![CDATA[//Write your java code below e.g.
     System.out.println("Hello, World");
//   String input = ((Element)getVariableData("Receive1_Consume_Message_InputVariable")).getTextContent();
// String inputName = (String)getVariableData("input");
String input = (String)getVariableData("Receive1_Consume_Message_InputVariable");
//Receive1_Consume_Message_InputVariable.opaque
      System.out.println("input:"+input);
      addAuditTrailEntry(input);
      Base64Decoder Decoder = new Base64Decoder();
     try {
      String decoded = Base64Decoder.decode(input);
      setVariableData("Variable_opaque_decoded",decoded);
      addAuditTrailEntry(decoded);
catch(UnsupportedEncodingException uee)
uee.printStackTrace();
}]]>
</bpelx:exec>
</extensionActivity>
Error:
Error deploying archive sca_JMSToDBInsert_rev1.0.jar to partition "default" on server AdminServer [http://localhost:7001]
HTTP error code returned [500]
Error message from server:
There was an error deploying the composite on AdminServer: Error occurred during deployment of component: BPELProcess1 to service engine: implementation.bpel, for composite: JMSToDBInsert: ORABPEL-05250
Error deploying BPEL suitcase.
error while attempting to deploy the BPEL component file "C:\Oracle\Middleware\user_projects\domains\soa_domain\servers\AdminServer\dc\soa_0fb06e23-bac3-4753-aae9-0fc4b54b4dd1"; the exception reported is: java.lang.RuntimeException: failed to compile execlets of BPELProcess1
This error contained an exception thrown by the underlying deployment module.
Verify the exception trace in the log (with logging level set to debug mode).
Check server log for more details.
Error deploying archive sca_JMSToDBInsert_rev1.0.jar to partition "default" on server AdminServer [http://localhost:7001]
#### Deployment incomplete. ####
Error deploying archive file:/C:/SOA Suite/SOA_POC/Client2JMSapps/Client2JMSapps/JMSToDBInsert/deploy/sca_JMSToDBInsert_rev1.0.jar
(oracle.tip.tools.ide.fabric.deploy.common.SOARemoteDeployer)
Could you guys please help me regarding this?
Thanks & Regards,
Souvik
Edited by: Souvik Pal on Apr 16, 2012 9:40 PM

You probably want to try the SOA Suite forum for OSB questions.
SOA Suite
There is an excellent book also:
http://jeffdavies.org/
The documentation goes over the fundamentals, but the book will be better for step by step examples.

Officejet Pro 8600 Wireless Setup -Printing shows in Queue and then disappears. Not Printing

I just received the Officejet Pro 8600 as a gift and loaded the set up software and it on my wireless network. When I try to print an email or a coupon, the command goes to the printer and shows in the queue. Then after several seconds, the printing queue (job) disappears without printing the document. Does this command go through the HP ePrint function or the Network Officejet Pro 8600? It shows the HP ePrint as being on USB.
I've run all of the diagnostics, downloaded all of the new software, firmware and updates. I've spend many hours trying to get the printer to print.
Thank you for any help you can provide.
This question was solved.
View Solution.

Hi @bksechols
Welcome to the HP Support Forums. I understand that when you send a print job to your Officejet 8600 printer that it goes to the print queue and then disappears without the print job printing.
To better assist you, would you please provide some additional information?
How is the printer connected (USB cable, ethernet, or wireless)?
What operating system are you using?
Are all print jobs failing? If yes and you are using a Windows operating system, please Try the HP Print and Scan Doctor for Windows. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues.
When you send a print job are emailing the printer’s ePrint email address? If so please review The HP ePrint Print Job Did Not Print If you are sending the print job by using the print command, please review the Print Jobs from Your HP Printer are Stuck in the Print Queue document.
I look forward to hearing from you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Serarch on the basis of Qualifications and skills

Hi all,
As a major input for PS module, I need to search employees as per their qualifications and skills (if possible, based on their ratings)
e.g. For a project of PS, 2 employees are required who knows MS-Office with 'good' rating....so in report the system should show the names of the employuees who know MS Office in good rating...
Thanks,
amol

Thanks Kapil...
But how to run the Prog. RHXPEP01 ....
(I was trying the scenario...where the employees will be serched on the basis of qualifications....)
Thanks,
Amol

MS Exchange server 2010 messages will be placed in the poison queue and the transport service will crash

Can any1 please help.
We have Exchange server 2010, we just upgraded it with SP3 and then the issue occers that we were unable to send n receive mail outside of our LAN...i mean from gmail or hotmail..
we have then updated with CU4 which is the latest but still messages will be placed in the poison queue and the transport service will crash.
We have disabled the antivirus also but issue remains same.
We have CAS 1 n 2 as of Clustering environment and we upgraded sp3 for both. but we did CU4 on CAS1 to see the results to resovle this issue but no luck

Hi,
Did you get any NDR message now when you send a email to outside? And vice versa.
In addtion,I recommend you telnet to port 25 to test SMTP communication.
If any question,please feel free to post here.
Thanks.
Niko Cheng
TechNet Community Support

Parallel process with a queue and file?

Hello, first of all sorry for my bad english^^:
I am working for days on my project where I have to show the parallel process while transfering information by different ways and their problems (like timing and so on).
I chose the transmission of information to a parallel process by (1) a queue, and by (2) a file (.txt). (other ways are welcome, do you have 1-2 other ideas?)
To solve this problem I made three while loops, the first one is the original one, where the original information (as a signal) is created and send by queue and file to the other two while loops, where this information is getting evaluted to create the same signal.
so in the end you can compare all signals, if they are the same - so that you can answer the question with the parallelity of process.
but in my vi file i have some problems:
the version with the queue works pretty fine - it's almost parallel
but the version with file doesn't work parallel, and i have no idea how i can solve it - -
i'm a newbie^^
can someone correct my file, so both (file and queue version) run parallel with the original one, or tell me what i can or must do?
Attachments:
Queue_Data_Parallel_FORUM.vi ‏23 KB

LapLapLap wrote:
Hello, first of all sorry for my bad english^^:
I am working for days on my project where I have to show the parallel process while transfering information by different ways and their problems (like timing and so on).
I chose the transmission of information to a parallel process by (1) a queue, and by (2) a file (.txt). (other ways are welcome, do you have 1-2 other ideas?)
To solve this problem I made three while loops, the first one is the original one, where the original information (as a signal) is created and send by queue and file to the other two while loops, where this information is getting evaluted to create the same signal.
so in the end you can compare all signals, if they are the same - so that you can answer the question with the parallelity of process.
but in my vi file i have some problems:
the version with the queue works pretty fine - it's almost parallel
but the version with file doesn't work parallel, and i have no idea how i can solve it - -
i'm a newbie^^
can someone correct my file, so both (file and queue version) run parallel with the original one, or tell me what i can or must do?
A queue is technically never parallell, though you can have several if you really need parallellism. Other methods include Events, Action Engines, Notifiers (and why not webservices) for information transfer between processes.
Due to limitations in the disk system you can only read/write one file at a time from one process, so i wouldn't recommend that. If you use a ramdisk it might work.
/Y
LabVIEW 8.2 - 2014
"Only dead fish swim downstream" - "My life for Kudos!" - "Dumb people repeat old mistakes - smart ones create new ones."
G# - Free award winning reference based OOP for LV

Issue with Distributed Queue and WebLogic Clustering

Hi, When a message is received by distributed queue, MDB is processing the message on two managed servers. There seems to be issue with clustering and the physical queues present on both the managed servers are receving the message.
Our environment configuration details are as below:
One Web logic Cluster with 2 nodes (2 managed web logic servers).
One MDB deployed on the cluster listening to a queue with JNDI name “xng/jms/CODEventsQueue”
One Distributed queue with two members on the two nodes of the cluster, and with JNDI name “xng/jms/CODEventsQueue”
Two members of the distributed queue deployed on two JMS servers, which are separately deployed on each managed server .
And the distributed queue is deployed on the cluster.
Any help is appreciated.
Thanks
Sampath

It is not clear to me how you concluded that "both the managed servers are receiving the message". Did you monitor the queues' statistics, or did you see both MDB instances received the same message?
It looks like that you using a weighted distributed queue. Do the two physical queues that compose the distributed queue have their own JNDI names? If so, what are they?
Have you tried to use a uniform distributed queue and see if the same behavior shows up?
You can find more about uniform distributed destination at
http://edocs.bea.com/wls/docs103/jms/dds.html#wp1313713
BTW, which WebLogic Server releases are you using? Could you provide the distributed queue configuration?
Thanks,
Dongbo

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