Queues getting piled up in Outbound que SMQ1

Queues getting piled up in the outbound que and wait time now is 10 to 15 minutes before getting refreshed which was more then 45 minutes earlier,
FYI there are 5 application instances in the prod system and this ques getting piled up after hitting application 3 & 4 only otherwise geting cleared during load balance process
Please suggest

Hi i would like to inform you that the isue has been resolved  as there was error at OS level might have been due to firmware upgrade patches

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    /people/prashanth.azharuddin/blog/2006/11/24/some-errors-in-an-xi-production-environment
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    Hi,all:
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    which datasource are you using ? 0crm_sales* ?
    have you activate it in BWA5 ?
    take a look oss note 692195-FAQ: Sales Analytics and CRM-BW data Extraction
    Question 3 : The Deltas for my data source are not extracted . What can I do?
    Suggestion 3: Please check the following.
    Please Check if the services have been generated in transaction GNRWB.
    If they are not active(not marked 'X' before their names) then activate the services following the steps here.
    Go to transaction GNRWB
    Select BUS_TRANS_MSG
    Select (on the right, the services) : BWA_DELTA3, BWA_FILL, BWA_queue
    Press Generate.
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    2. Confirm that all Bdocs of type BUS_TRANS_MSG
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       In Transaction SMQ1 if there are Queues existing with
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    hope this helps.
    Symptom
    There may be problems or issues related to data tranfer from CRM to BW.
    Other terms
    CRM-BW extraction,upload,initial,delta,full upload ,Sales Analytics,
    Reason and Prerequisites
    There could be errors in customization or program errors due to which
    data may not be transferred or incorrectly transferred to BW.
    Solution
    Question 1 : The Extraction from CRM to BW takes a very long time. What
    can be done? (Performance Issues)
    Question 2 : On executing transaction RSA3 I get records but I find 0
    records when I load data from BW request.(No Data Available).
    How can I extract data in this case?
    Question 3 : The Deltas for my data source are not extracted . What can
    I do?
    Question 4: How can I extract the fields, which are not provided in the
    standard  data source extraction ?
    Question 5: I am unable to extract  user status correctly.What should I
    do?
    Question 6 : What can I  do when the activity/Opportunity/Complaint
    reasons(Code,CodeGruppe,Katalogart)  are not extracted?
    Question 7: What can I do if the deleted opportunities
    are not reflected in BW?
    Question 8: How do I activate the metadata?
    Question 9: I donot get any records for the delta upload of my attribute
    datasource(s).What is to be done?
    Question 10: What do the status BWSTONESYS0 , BWSTONEUSS0,BWSTTECSYS0
    and various other BW status mean ?
    Solutions
    Question 1 : The Extraction from CRM to BW takes a very long time. What can be done? (Performance Issues)
    Suggestion 1: Please implement notes  653645 (Collective note) and
    639072(Parallel  Processing).
    The performance could be slow because of the wrong control parameters
    used for packaging.
    You can change the package size for the data extraction.
    Also note that changing the package size in the transaction SBIW
    would imply a change for all the extractors. Instead, you could
    follow the path in the bw system.
    Infopackage (scheduler)    > Menu 'Scheduler'   > 'DataS. default data
    transfer'   > maintain the value as 1500 or 1000(This value is variable)
    The package size depends on the Resources available at the customer side
    (The no of parallel processes that could be assigned =
    1.5 times the no of CPU's available approx.)
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    records when I load data from BW request.(No Data Available)
    Suggestion 2: First check if there are any entries in the table
    CRMD_ORDER_INDEX.Only if there are entries in this table you can
    extract records.
    If this is not the case then,
    It is possible that the user does not have sufficient
    authorities for extraction of  the relevant objects.
    Additionally, please review and implement the following notes
    615670
    161570
    150315
    618953
    If you are in the release 4.0 then
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    authorization object exists(display mode is enough):
    CRM_ACT, CRM_OPP, CRM_LEAD, CRM_SAO, CRM_SEO, CRM_CO_SE, CRM_CO_SC
    CRM_CO_SA, CRM_CON_SE, CRM_CMP, CRM_ORD_OP, CRM_ORD_LP, CRM_ORD_PR
    CRM_ORD_OE, CRM_CO_PU, CRM_CO_PD, CRM_ORD_PO
    (all these objects are linked to transaction crmd_order).
    Question 3 : The Deltas for my data source are not extracted . What can I do?
    Suggestion 3: Please check the following.
    Please Check if the services have been generated in transaction GNRWB.
    If they are not active(not marked 'X' before their names) then activate
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    Go to transaction GNRWB
    Select BUS_TRANS_MSG
    Select (on the right, the services) : BWA_DELTA3, BWA_FILL, BWA_queue
    Press Generate.
    Also check  for the following:
    1. The delta should have been initialized successfully.
    2. Confirm that all Bdocs of type BUS_TRANS_MSG
       are processed with success in SMW01.
    3. If there are queues in SMQ1 with erroneous status then activate
       these queues.
       In Transaction SMQ1 if there are Queues existing with
       names beginning with CRM_BWAn (n is number) then
       activate these queues in the same transaction.
    4.a)If required activate the datasource
        Go to transaction BWA5   > select the required datasource and
        activate.
    4 b) The Delta may not be active ,activate the delta in BWA7 by
      selecting the name of the datsource and pressing the candle icon for
      'activate delta'.
    5. In BW system
       Go to transaction RSA1   > modeling   > infosources   > select the
       infosource   > right mouse click on the selected
       infosource   > choose option replicate datasource
        Activate the infosource.
    6. Go to the scheduler for the infosource   > select delta  in the
        update  >choose the option PSA only (in the Processing tab)
        > start immediately
    Check the entry in the RSA7 in the OLTP(CRM system)
    Question 4: How can I extract the fields, which are not provided in the standard  data source extraction .
    Suggestion 4: Follow the steps mentioned below.
    1. Enhance Extract Structure with the required fields. (Create & include
       an append structure to the extract structure via transaction RSA6).
    2.a) Release the fields of the append  for usage. (  To do this, double
       click on the Datasource and remove the flags in the column 'Hide
       Field' for all fields of Append. )
    2.b)If the new fields cannot be seen in the extract structure of
        the transaction BWA1 then change and save the datasource, and then
        activate it in RSA6.
    3. Define your mappings in BADI (CRM_BWA_MFLOW) to fill these fields.
    Goto SPRO .
    Follow the path ->
    SAP Implementation guide ->Implementation with other mySAP components ->
    Data transfer to the Business Information Warehouse->
    Settings for the application specific datasources (CRM)->
    Settings for BW adapter->
    Badi :BW adapter :Enhancement of datasources in messaging flow.
    4. Replicate the new Datasource to BW.
    5. Expand the Communication Structure in BW.
    6. Maintain transfer Rules for the new Datasource.
    7. Activate the trasfer rules and perform the upload.
    Question 5:  I am unable to extract  user status correctly.What should I
    do?
    Suggestion 5 :Check the following notes
    531875
    616062
    713458
    700714
    765281
    Question 6 : What can I  do when the activity/Opportunity/Complaint
    reasons(Code,CodeGruppe,Katalogart)  are not extracted.
    Suggestion 6 :Check the following notes
    481686
    516820
    603609
    617411
    711146
    Question 7:Deleted opportunities are not reflected in BW.
    Suggestion 7: Check the note 706327.
    Question 8: How do you  activate the metadata?
    Suggestion 8:CRM BW adapter meta data has to be activated first before
    it is available in the system. You can use Transaction BWA5 to copy the
    meta data for selected DataSources. You can reach the transaction via
    the IMG maintenance 'SAP Reference IMG -> Settings for SAP Business
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    information, see the documentation on the IMG activity 'Activate BW
    Adapter Meta Data'.  (Note 432485)
    Question 9: I donot get any records for the delta upload of my attribute
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    Suggestion 9: In case of attribute datasources, it is possible that the
    entry for the GUID is missing in the table SMOXAFLD.
    If , for example the datasource 0CRM_OPPT_ATTR is not giving deltas
    then you can follow the steps:
    1)If Delta process is active for the attribute datasource e.g.
         0CRM_OPPT_ATTR,  then stop the delta process in the BW
         system 
    2) In the CRM system, Make the entry in the table SMOXAFLD
       for the datasource with the Key
       as  0CRM_OPPT_ATTR     GUID 3) Save the entry.Activate the datasource                           4) Check that the above entry is replicated in smoxafld_s also    after this.               5) Create a transport request manually for the following    object             R3TR   SMO4   0CRM_OPPT_ATTR    
    Question 10: What do the status BWSTONESYS0 , BWSTONEUSS0,BWSTTECSYS0 and various other BW status mean ?
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    The BW status are defined in the customization settings in SPRO.
    Check for-> Status Concept for BP/Product/CRM objects
    Here goto-> Process user status You will find the documentation attached here for the user status. Going inside the transaction you will find the status groups USS0, ZIOP,ZMOP etc. The names of the various BW status are derived from this For ex. BW + ST+ One + USS0 gives the name of the field BWSTONEUSS0 or BWST + ONE + ZMOP = BWSTONEZMOP (Master opportunity values) (which means BWST + (status group name) + status object group name) Double clicking on any of the object groups will take you to the values that these status can have . For ex. BWSTONEUSS0 in your system can have values E001 ,E002,E003,E007 which will be shown in RSA3 as BW status values 1,2,3,7, respectively.
    Similarly we have Goto -> Process system status (in SPRO). Here you can get the values for the system status in exactly the same way as BWSTONESYS0(Lifecycle status) , BWSTTECSYS2 (Error) etc. In RSA3 you get the names as BW status, To know which corresponds to which status here,Goto the record list in RSA3 . Here goto Settings - Layout -Current . Right click -> Press Show technical field names . You will be able to see the BW status names and will be able to adjust the layout accordingly.

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