Quick compliment to AppleCare - Non technical issue

I was leary about the time involved in receiving my iPhone loaner but I have to say, I'm very impressed. Just 18 hours after calling Apple support and speaking to a super pleasant "Jorge" in support and running through a few quick tests, my loaner arrived this morning via FedEx. The driver said something Apple maintaining an office within FedEx in Memphis to expedite support.
The box contained a new iPhone with "AppleCare Service" etched on the back along with all the packing materials including a pack of shipping tape, screen protector and paperclip in a small bag to remove the SIM from my phone. It even had the return shipping label affixed to the back. The loaner phone works flawlessly, even connecting to WiFi instantly whereas my phone wouldn't do that.
Now this is how an iPhone should work and by all means, this is how customer support should work as well. Kudos to Jorge and AppleCare! If Dell, HP and Microsoft followed the Apple model, watch out but for now, I'm tempted to get that shiny new iMac with Leopard.
I am very impressed, very pleased and very converted. Thank you Apple!
-AC

You also should post this message to Apple feedback i'm sure they would be happy to hear that things worked out for you.

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    <br>
    <br>
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    <br>
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    SAP_HRCCH       600         0041      SAPK-60041INSAPHRCCH            Sub component SAP_HRCCH of SAP_HR
    SAP_HRCCN      600         0041      SAPK-60041INSAPHRCCN            Sub component SAP_HRCCN of SAP_HR
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    SAP_HRCFR       600         0041      SAPK-60041INSAPHRCFR             Sub component SAP_HRCFR of SAP_HR
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    SAP_HRCKR       600         0041      SAPK-60041INSAPHRCKR            Sub component SAP_HRCKR of SAP_HR
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    SAP_HRCMY      600         0041      SAPK-60041INSAPHRCMY           Sub component SAP_HRCMY of SAP_HR
    SAP_HRCNL       600         0041      SAPK-60041INSAPHRCNL            Sub component SAP_HRCNL of SAP_HR
    SAP_HRCNO      600         0041      SAPK-60041INSAPHRCNO           Sub component SAP_HRCNO of SAP_HR
    SAP_HRCNZ       600         0041      SAPK-60041INSAPHRCNZ            Sub component SAP_HRCNZ of SAP_HR
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    SAP_HRCRU      600         0041      SAPK-60041INSAPHRCRU            Sub component SAP_HRCRU of SAP_HR
    SAP_HRCSE        600         0041      SAPK-60041INSAPHRCSE             Sub component SAP_HRCSE of SAP_HR
    SAP_HRCSG       600         0041      SAPK-60041INSAPHRCSG            Sub component SAP_HRCSG of SAP_HR
    SAP_HRCTH       600         0041      SAPK-60041INSAPHRCTH            Sub component SAP_HRCTH of SAP_HR
    SAP_HRCTW      600         0041      SAPK-60041INSAPHRCTW           Sub component SAP_HRCTW of SAP_HR
    SAP_HRCUS       600         0041      SAPK-60041INSAPHRCUS            Sub component SAP_HRCUS of SAP_HR
    SAP_HRCVE       600         0041      SAPK-60041INSAPHRCVE            Sub component SAP_HRCVE of SAP_HR
    SAP_HRCZA       600         0041      SAPK-60041INSAPHRCZA            Sub component SAP_HRCZA of SAP_HR
    SAP_HRGXX      600         0041      SAPK-60041INSAPHRGXX            Sub component SAP_HRGXX of SAP_HR
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    EA-APPL              603         0004      SAPK-60304INEAAPPL   SAP Enterprise Extension PLM, SCM, Finan
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    EA-HR   603         0015      SAPK-60315INEAHR       SAP Enterprise Extension HR
    EA-HRCAR          603         0015      SAPK-60315INEAHRCAR               Sub component EA-HRCAR of EA-HR
    EA-HRCAT           603         0015      SAPK-60315INEAHRCAT               Sub component EA-HRCAT of EA-HR
    EA-HRCAU          603         0015      SAPK-60315INEAHRCAU              Sub component EA-HRCAU of EA-HR
    EA-HRCBE           603         0015      SAPK-60315INEAHRCBE               Sub component EA-HRCBE of EA-HR
    EA-HRCBR           603         0015      SAPK-60315INEAHRCBR               Sub component EA-HRCBR of EA-HR
    EA-HRCCA          603         0015      SAPK-60315INEAHRCCA               Sub component EA-HRCCA of EA-HR
    EA-HRCCH          603         0015      SAPK-60315INEAHRCCH               Sub component EA-HRCCH of EA-HR
    EA-HRCCN          603         0015      SAPK-60315INEAHRCCN              Sub component EA-HRCCN of EA-HR
    EA-HRCDE           603         0015      SAPK-60315INEAHRCDE               Sub component EA-HRCDE of EA-HR
    EA-HRCDK          603         0015      SAPK-60315INEAHRCDK               Sub component EA-HRCDK of EA-HR
    EA-HRCES           603         0015      SAPK-60315INEAHRCES                Sub component EA-HRCES of EA-HR
    EA-HRCFI            603         0015      SAPK-60315INEAHRCFI Sub component EA-HRCFI of EA-HR
    EA-HRCFR           603         0015      SAPK-60315INEAHRCFR               Sub component EA-HRCFR of EA-HR
    EA-HRCGB          603         0015      SAPK-60315INEAHRCGB              Sub component EA-HRCGB of EA-HR
    EA-HRCHK          603         0015      SAPK-60315INEAHRCHK               Sub component EA-HRCHK of EA-HR
    EA-HRCID            603         0015      SAPK-60315INEAHRCID                Sub component EA-HRCID of EA-HR
    EA-HRCIE            603         0015      SAPK-60315INEAHRCIE Sub component EA-HRCIE of EA-HR
    EA-HRCIN           603         0015      SAPK-60315INEAHRCIN                Sub component EA-HRCIN of EA-HR
    EA-HRCIT            603         0015      SAPK-60315INEAHRCIT Sub component EA-HRCIT of EA-HR
    EA-HRCJP            603         0015      SAPK-60315INEAHRCJP                Sub component EA-HRCJP of EA-HR
    EA-HRCKR           603         0015      SAPK-60315INEAHRCKR               Sub component EA-HRCKR of EA-HR
    EA-HRCMX         603         0015      SAPK-60315INEAHRCMX             Sub component EA-HRCMX of EA-HR
    EA-HRCMY         603         0015      SAPK-60315INEAHRCMY              Sub component EA-HRCMY of EA-HR
    EA-HRCNL           603         0015      SAPK-60315INEAHRCNL               Sub component EA-HRCNL of EA-HR
    EA-HRCNO         603         0015      SAPK-60315INEAHRCNO              Sub component EA-HRCNO of EA-HR
    EA-HRCNZ          603         0015      SAPK-60315INEAHRCNZ               Sub component EA-HRCNZ of EA-HR
    EA-HRCPH          603         0015      SAPK-60315INEAHRCPH               Sub component EA-HRCPH of EA-HR
    EA-HRCPT           603         0015      SAPK-60315INEAHRCPT               Sub component EA-HRCPT of EA-HR
    EA-HRCRU          603         0015      SAPK-60315INEAHRCRU              Sub component EA-HRCRU of EA-HR
    EA-HRCSE           603         0015      SAPK-60315INEAHRCSE                Sub component EA-HRCSE of EA-HR
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    EA-HRCTH           603         0015      SAPK-60315INEAHRCTH               Sub component EA-HRCTH of EA-HR
    EA-HRCTW         603         0015      SAPK-60315INEAHRCTW              Sub component EA-HRCTW of EA-HR
    EA-HRCUS          603         0015      SAPK-60315INEAHRCUS               Sub component EA-HRCUS of EA-HR
    EA-HRCVE           603         0015      SAPK-60315INEAHRCVE               Sub component EA-HRCVE of EA-HR
    EA-HRCZA           603         0015      SAPK-60315INEAHRCZA               Sub component EA-HRCZA of EA-HR
    EA-HRGXX          603         0015      SAPK-60315INEAHRGXX              Sub component EA-HRGXX of EA-HR
    EA-HRRXX           603         0015      SAPK-60315INEAHRRXX               Sub component EA-HRRXX of EA-HR
    EA-PS    603         0004      SAPK-60304INEAPS        SAP Enterprise Extension Public Services
    EA-RETAIL           603         0004      SAPK-60304INEARETAIL               SAP Enterprise Extension Retail
    FINBASIS             603         0004      SAPK-60304INFINBASIS               FINBASIS 603
    CPRXRPM           450_700               0006      SAPK-45006INCPRXRPM              SAP xRPM/cProjects/cFolders 4.50 (ABAP)
    ECC-DIMP           603         0004      SAPK-60304INECCDIMP               DIMP
    ECC-SE  603         0000      -              ESA FAST TRACK (ERP) 2005
    ERECRUIT            603         0004      SAPK-60304INERECRUIT              ERECRUIT 603
    FI-CA     603         0004      SAPK-60304INFICA         FI-CA
    FI-CAX  603         0004      SAPK-60304INFICAX      FI-CA Extended
    INSURANCE       603         0004      SAPK-60304ININSURANC            SAP Insurance
    IS-CWM               603         0004      SAPK-60304INISCWM   Industry Solution Catch Weight Managemen
    IS-H       603         0006      SAPK-60306INISH            SAP Healthcare
    IS-M      603         0004      SAPK-60304INISM          SAP MEDIA
    IS-OIL    603         0004      SAPK-60304INISOIL        IS-OIL
    IS-PS-CA              603         0004      SAPK-60304INISPSCA    IS-PUBLIC SECTOR CONTRACT ACCOUNTING
    IS-UT     603         0004      SAPK-60304INISUT         SAP Utilities/Telecommunication
    LSOFE   603         0004      SAPK-60304INLSOFE      LSOFE
    SEM-BW              603         0004      SAPK-60304INSEMBW  SEM-BW 603
    SLL-NFE               100         0008      SAPK-10008INSLLNFE    xNFE 1.0
    ST-A/PI                01L_ECC600       0000      -              Application Servicetools for ECC 600
    <br>
    <br>
    Hope you can help us!!
    <br>
    <br>
    Best Regards,
    <br>
    <br>
    Marcelo Oliveira
    <br>
    <br>
    Edited by: marcelojesus on Apr 21, 2010 1:05 AM
    Edited by: marcelojesus on Apr 21, 2010 1:06 AM
    Edited by: marcelojesus on Apr 21, 2010 1:07 AM
    Edited by: marcelojesus on Apr 21, 2010 1:10 AM

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