Quick Connect VPN client stopped working - now won't uninstall

I've been using the Cisco QuickVPN client for months, then it stopped working...doesn't get past "Connecting..." (and other clients are still able to connect to our RSV4000 router without issue).  So I finally decided to just install and reinstall the software, except now I can't even do that...it gets hung at "Preparing Installation" in the InstallShield Wizard.  Can you help me get this uninstalled so I can start from scratch please???

Just to let you know..  I fixed MY problem..  I get my machine to  connect to a different wifi network and run quickvpn to the same rv082  (the other end of tunnel) and guess what it is now working!  Even when I  hook my laptop to my original wireless network, my quickvpn is now  connecting to same endpoint as before.  I powered down my system  numerous time and have no problem.  I don't know whether this lady's  quickvpn problem is same as mine but i would suggest her to bring her  machine (hopefully it is a laptop) to a different router and see if her  quickvpn is now connecting!

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