Quick question re Infinity upgrade / YouView box

Been with BT for TV and broadband for several years.  Until recently we were using silver TV box but a few weeks ago we upgraded to Infinity and received what we assumed was the most up-to-date TV box.  Since discovered it's not (it's a H3 box).
Is there a way of getting a G4 box at no extra cost?  Or is this another case of companies like BT treating loyal customers like second class ones compared with new customers (who I believe do receive the new G4 box)?
Solved!
Go to Solution.

For those who were still on the silver BT Vision+ boxes there were three main options.
(1)  Take up BT of the offer of a free BT Youview+ box.
Pros: 
The box was free.
Any customers on an old TV PAYG package could stay on it with no fixed monthly costs.
Coms:
The BT Youview+ box was only the 3rd generation one and not the latest fourth generation.
You had to commit to BT Broadband for another 18 months.
Any current broadband or calls discounts would still end as originally stated.
(2)  Start a new BT TV contract in the normal manner.
Pros: 
You got the latest fourth generation BT Youview+ box.
You only have to commit to BT TV for 12 months.
You could negotiate a new BT Broadband contract possibly with new discounts either now or once the oroginal minimum term was completed.
Cons:
The BT Youview+ box cost £35.
The new BT TV subscription cost at least £5 per month.
(3)  Let the BT TV service end.
Pros: 
Saved any TV costs.
No change to your current BT broadband contract.
Cons:
You've got no BT TV service and can't even use the old silver box as a Freeview PVR.
It sounds as though you chose (1). Some others chose (2) or (3).
No such thing as a totally free lunch!

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    happyflea wrote:
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    Thanks for that. The thought of trying to get back through to BT again fills me full of dread :-( I think I'll pass on that and give up hope.
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