Quick Selection Tool doesn't work

This has probably been addressed, but can't seem to find it.  It's driving me nuts.
In Elements 6.0,  I have found the Quick Selection Tool quite useful.  However, I often find that it does not work; not creating an outlined selection.
Have others found this?  Do I have some setting incorrect?  Is this an Adobe bug?  I have reverted to all default settings, but no dice.
Thanks!

Ya, I can't make it work. I've watched a million videos online with people that seem to think it's amazing, but I have spent HOURS trying to cut out a simple image that would have taken me ten seconds on my ancient CS2. After owning this new product for two months I am still opening up my old version of Photoshop to extract images. Every time I start outlining something, the Quick Selection Tool goes all over the place, and when I do finally get it somewhat close to outlining what I want, I can't figure out how to save what I want. Lame.

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