Quick Selection tool in CS5 doesn't select everything

I hope I am posting in the correct place.  If not, please tell me where to post my question, thanks.
I am using the quick selection tool to select my image.  When I click on 'Refine Edge' it looks great.  When I output to a new layer or new document, etc., parts of the image are missing. 
For example, I have an image of two girls (attached).  When I click 'Refine Edge,' it looks just the way I want.  But if I choose to put it into a new document or new layer, the red-haired girl's hands and legs disappear.  This isn't the first time this has happened - I just finally got frustrated enough to ask for help.  Thanks and let me know what I am doing wrong.
(The first is B&W in 'refine edge', the second is Overlay view in 'refine edge', and the last one is the results (with disappearing hands and legs)

I assumed it wouldn’t help based on other comments.  Using Mac OS X 10.9.3, ID CSS 6 version 8.
I just logged out and then logged in and the problem cleared up but did the same thing before and it cleared up and then came back.  Any ideas why this is intermittent?
Thanks.

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