Quick time issues

im trying to upgrade to the new itunes, but i keep getting an error message at the end of the download that says "old quick time application cannot be deleted contact technical support"?

"old quick time application cannot be deleted contact technical support"?
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Restart the PC, and try another iTunes install.

Similar Messages

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    I've been experiencing many of the issues already presented here. This is obviously a major issue that Apple may already be trying to fix for an update, but they never tell anyone what they are doing. My project contains .mov files with audio and they just don't behave, the audio is off and movie files either play with disjoionted audio, or, freeze on the first frame. Also, half the transitions don't export to quick time, idvd or any other format I've tried.
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  • ITunes won't run because of Quick Time issue

    I can't get Quick Time to work, so I can use my ITunes. I have tried to reinstall. but it just gives me an error sending report.
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    That error message suggests that you have or have had one of the problem programs I listed. It is possible that one may have been installed with something else. You need to be sure you have got rid of these programs. They are bad news for Quicktime.
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    http://www.apple.com/quicktime/download/win.html
    http://www.apple.com/itunes/download/
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    http://support.microsoft.com/kb/290301/
    Now use the following method to remove iTunes and its components:
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    http://support.apple.com/kb/HT1925
    Vista
    http://support.apple.com/kb/HT1923
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    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
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    If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
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  • Quick time issue

    I did a microsoft update 4 days ago and since then my itunes wont boot. i have found that quicktime is responsible and tried several suggestions on this message board (delete qt and itunes,reinstal and do windows install cleanup, tried task maneger and to no avail the qt problem persists. when i open qt in control panel and click on "file types" i get a "rundll" error window that says "an axception has occured while trying to run "c:\windows\system32\shell32,dll,control_rundll "c:\program files\quicktime\qtsystem\quicktime.cpl",quiktime"
    Any help would be greatly appreciated. you guys in here are great!

    Let's try swapping out your QuickTime one more time, taking a few additional explicit precautions.
    Head into your Add/Remove programs. uninstall QuickTime.
    Next, we’ll manually remove any leftover program files and folders.
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    2. In My Computer, open Local Disk.
    3. Open Program Files.
    4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
    5. Navigate to C:\Windows\system32\.
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    7. Restart your computer.
    Next, we'll get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
    Switch off antivirus and antispyware applications prior to the repair install.
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  • Yet another Quick TIme issue.

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    OK, that makes total sense. Thank you very much Jon; that explains the issue very clearly. This of course begs another question though; how to I merge the new audio file and the original video file?
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  • Help!!!!???? itunes and quickie time issue!!!!!!!

    i use mac 0s x 10.3.9..... itunes ver 7.0.2, and quicktime 7.1.3.... why don't theyu respond when opening!!!!!! help!!!!!

    hiya!
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  • Importing a Quick Time file  into FCP 5.14 file is not recocnized

    Hi, I purchased a stock footage in quick time format from istockphoto. Importing it it gave me an error that the file was unrecognized. It plays OK on me desktop using Quick Time. I exported as quick time file, using DV NTSC... no luck.
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    Message was edited by: Girshon Rutstein

    First of all thank you all you guys for your help! Secondly Apple webmasters should fix the problem with solve and helpful buttons. It gives an error.
    iMovie has no problem to read this file.
    Yes Final Cut Pro is a sensitive tool. This is not the first time I am running into this kind of issues. Last week I created a particle Illusion effect as HD mov file
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    Message was edited by: Girshon Rutstein

  • Quick Time - H264 File encoded at 25.01FPS, but settings at 29.97 FPS Progressive NTSC. Anyone similar issue?

    I work on Mac Platform. I recently encoded two 30 sec videos in Quick Time format with H264 codec. Original project is 29.97FPS Progressive NTSC 1920x1080. I encoded as usual using the same specifications. When the Quick Time was encoded, the final movie was at 25.01 FPS. Very strange. I revised my encoding settings and nothing had been changed from the original sequence.
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  • Same issues - can't open iTunes OR Quick Time

    Looks like I have the same issue as others. Eror message with iTunes - and no message with Quicktime - but nothing happens when I try to open QuickTime.
    In an effort - I've answered basic questions as asked on other thrsome preliminary questions aimed at narrowing in on possible culprits.
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    (b) fail to launch with an error message? (if so, what does it say?) NO MESSAGE AT ALL
    (c) exhibit other peculiar behavior? (if so, could you describe it for us?) ZIPPO
    (3) reboot the PC. bring up your Task Manager, and click on the "Processes" tab. now try to launch itunes again.
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    eads.... SEE ABOVE......

    Hi terry Shull,
    I feel your pain! I saw your post in the 'Discussions' area...
    You have probably gone here already: http://www.apple.com/support/itunes/ - and looked through for any possible answers...
    I use both a Mac and a couple of PC's. I will admit I do not update my iPod through the PC and only use the Mac for updating. And I have not updated Quick Time from 7.1 on my PC's or 7.1.2 on the Mac, I have read several posts here and on the internet suggesting a few issues with the updates, I have not updated iTunes beyond version 6 either.
    I assume from your post, that neither iTunes or Quicktime work? Which versions of each do your have? Did these problems start after any software update? When did you purchase iPod, model, etc etc etc...
    Rick
    iMac G5 iSight 20" - 30G iPOD in Slimming Black -   Mac OS X (10.4.7)   - HP Pav 15" WS and Toshiba Sat 17" WS LP's - Canon 20D & A620

  • Hi Since upgrading to Firefox 4.0 I am unable to clear history and get the message "quick time failed to initialize". I can delete history when in safe mode with plug-ins disabled. Re-installing quick time fails to resolve the issue. Any ideas?

    Hi I Run Windows 7. Since upgrading to Firefox 4.0 I am unable to "clear history" and get the message "QuickTime failed to initialize". I can delete history when in safe mode with plug-ins disabled. Re-installing quick time fails to resolve the issue. Any ideas or suggestions?

    i have that quicktime problem too

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    Should be simple - but: I am putting together a video presentation using photos on iPhoto, converted to a slideshow and exported as a quicktime movie (.mov)
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    this is really confounding me, it should be so simple
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    I have not. Historically, the Pro unlock will work for all versions in a series, i.e. Pro version 6 will work in all versions in the 6 series. I got my Pro version 7 at about 7.2.x, and it has worked fine with all through version 7.5.5, where I am now. The current version is 7.6.6, and I have heard of no issues with a Pro version 7 unlock not working in any versions later than my 7.5.5.
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  • I have a issue screen recording on my mac with quick time player. I have a 13' MacBook Air and i am able to screen record perfectly. But when I Plug in my head phones in to the port I am not able to record the audio.Only just the screen rec

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    Hi Sansony,
    Welcome to the Apple Support Communities!
    I understand you would like to record audio from the headphones you connected to your computer. When recording audio with QuickTime Player, you can choose to use the built-in microphone, an external microphone you’ve connected, or a microphone from a connected Apple display. Please use the following article as a reference.
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    http://support.apple.com/kb/ht4024
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  • Newbie to Mac - Quick Time 7.5.5 download issue - be gentle

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