Quick view does not work in itunes genius recommendations

I have the lastest iTunes software and the lastest IOS and I cannot get it to work anymore.

How to solve this problem?
What does "does not work" mean? Crashes on opening? Plays audio but not video? Plays video but not audio? Won't load the file? Won't play on-line content? What file extension are you trying to play? What compression formats are involved? Which QT Player?
A question mark usually indicates the app decision filtering has fallen through and the app doesn't know what to do. It needs the user to look at the file/system configuration and "fix" something.

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