Quickaccess and Formatting bar both missing in 7.2

I was wondering if anyone had encountered this before:
I just recently re-installed FrameMaker 7.2 on a XP SP2 machine and I am unable to get both the Quickaccess and Formatting bar to display. Both are set to "on" in the .ini files and when I try to access them under View nothing happens at all. Any ideas?

Thanks, Sheila,
I actually thought about that last night after I posted this. I'll give it a try and let you know. I am expecting that might not be the case, however, because the check mark never shows up for the bars in question under view and I seem to recall that happening before when they were active?
To answer your question about the 2 maker.ini files, yes I checked the one in documents and settings and the one in program files.
Thanks for your help so far.

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<blockquote>Locking duplicate thread. 
Please continue here: [/questions/840891]</blockquote>
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Quickaccess and Formatting bar both missing in 7.2

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