Quicken Rental Prop Mgr, can't get my reports to print

I have a HP Officejet J4680 All-in-one, I also have Quicken Rental Prop Mgr. I recently had my computer upgraded to Window7 from XP, I cannot get my tax reports to print. I send it to my printer, the light flashes like it is getting ready to print & nothing. When I had XP I never had trouble getting my reports to print. Quicken says it is an issue with HP, can someone help. I have tried to navigate through all these question & answers to no avail. HELP!!

Hi Frustrated02,
I understand you have an Officejet J4680 that is not able to print from your Quicken program. I'm sorry to hear this but I will certainly do my best to assist you!
If your printer is able to print fine from every other program, just not from Quicken then we know the printer itself is working. If that's the case, I would like you to try installing an alternate driver by following the instructions below.
1. Go to your Control Panel and then Devices and Printers.
2. On the left under Printer Tasks click on Add a Printer.
3. Select Local Printer Attached to this computer, then Next.
4. From the drop down list select the port that the Officejet J4680 is using and then click Next.
5. Under Manufacturer make sure you select HP. Under Printers look for the HP Deskjet 9800 and then click Next.
6. If it asks you Which version of the driver do you want to use? Please select Replace the current driver.
7. You can change the printer name, or leave it as is, the decision is yours. You can make it the default if you'd like. If you don't just make sure you remember to select it instead of the Officejet J4680 when you print from Quicken. Make sure to click Next when done.
8. Say yes to printing the Test Page to make sure everything worked, then click Finish.
As long as the test page prints, please proceed to Quick to try and print again, making sure the Deskjet 9800 is selected in the printers list.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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