QuickOffice Pro fails to Install on Symbian Anna

I have a Nokia N8 with Symbian Anna. I purchased QuickOffice Pro from Ovi Store and it downloads but then fails to install. The trial version from the QuickOffice site also fails to install. Before I purchased QuickOffice I deleted the version of QuickOffice that came with Symbian Anna.
Now I am left with no QuickOffice even though I have paid for it.
Can someone suggest what I should do so I can install the QuickOffice Pro that I have paid for.
Jen
Solved!
Go to Solution.

I emailed quickoffice tech support and they gave me a solution that works.
My unit is a C6-01 that I recently updated (successfully) to symbian anna including the 2 updates that came later.
Here's how I did it as per their advice:
Before you start, download the .sis file for the quickoffice pro version 7 (39) that you purchased from Quickoffice. You will use this later.
1. backup your phone using nokia ovi suite, if you want to shorten this, backup only the important data like phone contacts, device settings, applications settings, calender etc. You can do away with the backup of music, picture and video files as those take time.
2.  reset your device as follows which I quote " At the main screen, enter *#7370# – The default lock code is 12345. This will restore the device to its original state, removing all user data, contacts, and third-party applications you may have installed."
this will tell you that the reset will also erase the contents of your memory card, if you dont want your memory card erased, remove it before resetting, then proceed to resetting.  If you have entered your own lock code, use that instead of the default lock code 12345.
after you enter the lock code, the phone will shut down and reboot with a white screen only. Wait for it to compelete as it takes some time.
3. After the resetting is complete, all softwares that you installed will be temporarily gone (since you took out the memory card) but you can recover it later.
4. connect your cell to your PC and use Nokia Ovi suiet to install the Quickoffice pro 7 that you downloaded.
this should install the quickoffice pro successfully. 
Check if the quickoffice pro is working.
5.then re-install your memory card which you removed in step 2.  The restore the contents of your phone using OVI suite.
6. Finally, update your phone software using ovisuite.  It will say that it has 2 or 3 updates pending.  Just proceed with the update since that update will not erase the quickoffice pro that is already installed.
that's it. you should have a working copy of QUickoffice pro 7.
PLEASE TAKE NOTE:  This worked on my Nokia C6-01 updated to Symbian Anna.  I cannot speak for other nokia models.
I hope this helps.

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    To finish the installation for those, you can download Quickoffice and the Adobe Reader (pdf) via the following links: http://dl.nokia.com/sdo/Adobe.sis and http://dl.nokia.com/sdo/Quick_Office.sis.
    Please let me know if this solves your problem or if it still persists!
    Sheldrick
    Press the 'Accept As Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

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