QuickTime 4 required?? I have 7.1.3

Ciao, I have a little trouble.
I have published on web some compressed video with a MSTR.mov file with cleaner 5.
Sometimes (random cases) the video cannot display and this message appares: "to view this movie you need quicktime 4 or later". I have installed 7.1.13 version.
DO you have some idea??
many thanks.

I can't say for certain that this is your problem, but on the Mac version of Cleaner, version 5 did not correctly support the newer versions of QuickTime, so videos compressed with Cleaner wouldn't properly be recognized. You may need to update your version of Cleaner.

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