Quicktime 7.1 will not install

anyone else having this problem? when i try to install the 7.1 update it says "There were errors installing this software. Please try installing again". with all the problems it sounds like people are having with this release, i'm not too unhappy that it's not working right now. i'm just wondering if anyone else gets the same error message.

Update:
Have a look at your install log.
In mine, it seems that Installer is having I/O problems when it tries to read one of the Norwegian help files out of the install package:
Applications/QuickTime Player.app/Contents/Resources/no.lproj/QuickTime Player Help/pgs/c3qt19.html
...and apparently once it gets that far and gets stuck, instead of skipping that file and going on to the next one, Installer simply fails the install, leaving the system hosed.
Are you getting the same failure, or something else?
--Dave Althoff, Jr.

Similar Messages

Quicktime latest version will not install

I Quicktime did not install
I have old itunes but got iphone today it requires latest itunes but quicktime will not install. I updated VBScript but stil get error code 2738
Help!

Here are a couple of articles from that Apple Support site that might help.
http://docs.info.apple.com/article.html?artnum=304405
http://docs.info.apple.com/article.html?artnum=93976

HT203345 quicktime and itunes will not install on windows 7 (64) ?

I have been trying for hours and hours to download and install Quicktime/iTunes on a PC with windows 7 (64bit).
It installs until 'Publishing Product Information' then it says congratulations its loaded. then I get :
Apple application was not found.....Apple Application Support is required to run iTunes Helper, please uninstall iTunes and the install again.
which I have over and over and over for hours and hours.
all I want to do is install Quicktime for Windows can someone please help me with what I am doing wrong ?
Regards.

Hello db133,
Thanks for using Apple Support Communities.
From your post I understand that you're unable to open iTunes after installing it due to an error with the Apple Application Support. I see that you've gone through and reinstalled multiple times, but there are specific steps for removing and reinstalling iTunes which I think would help resolve this issue. Those steps are found in the article linked to below.
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support
Have a great weekend,
Alex H.

Quicktime version 7 will not install

Ok i downloaded quicktime 7 for windows and proceeded to install it.. it went fine until the end where my firewall told me that a part of the program wanted to run every time my pc started... i did not want this (even if i did say for the install that i would like the software to be auto updated, should not mean i have to have it running in the background 24/7, i should be able to turn it off i thought.) - so i told my firewall to deny quicktime from adding an item to the startup list, then quicktime told me that it could not write to startup, why would you HAVE to have a part of quicktime running 24/7 anyway- we should have the choise not to, it should not affect the software from doing its job.
anyway i clicked on ignore in the quicktime install and the installer said it was backtracking (word like it), as if it was removing files now..
it said finished.. i tried to load a page with a quicktime video, having already installed the activex control... but it only asked me to download the installer.
so it had removed quicktime...how stupid of it to do so when i had not asked it to.
so i went to reinstall and all i get now is this...
something like... cannot find or initialise windows installer.. etc
ok i just tried installing again after waiting about 10 minutes and now it seems to be installing.. ok think it worked.
bye

THANKYOU FOR YOUR RELPY, THE PLUGIN ERROR COMES UP WHEN I AM ON THE QUICKTIME WEB PAGE. EVENTUALLY I CAN CLOSE IT. THEN I INSTALL QUICKTIME 7 STANDALONE AND ITUNES BOTH ICONS ARE ON THE DESK TOP BUT WHEN I CLICK ON THEM TO OPEN THEY JUST DONT. I HAVE UNINSTALLED AND REINSTALLED MANY TIMES. SOMETIMES A MESSAGE COME UP FROM MICROSOFT SAYING "ITUNES HAS ENCOUTERED A PROBLEM AND NEEDS TO CLOSE" I HAVE BEEN AT THIS FOR A WEEK NOW AND NOTHING IS WORKING. APPLE SUPPORT PEOPLE HAVE BEEN NO HELP. > hi poobear!
"can not initialize plugin properly".
a few preliminary questions:
what plugin is being cited?
are you getting any error message numbers with that
error message? if so, what do they say?
do you get the error message when you go to launch
itunes or quicktime? or does it happen during the
installation process?
love, b

Quicktime will not install on my PC - also stopping iTunes from working

Quicktime and iTunes will not install on my Vista SP 1 PC, Whenever I try to install either I get the following error message;
Quicktime - "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
iTunes - "The installation of Quicktime did not complete successfully. iTunes requires Quicktime."
From my iTunes error message I hope that by correcting the Quicktime error the iTunes should in turn be fixed.
I am using the latest installers for each and I can't understand why this is happening,
I have tried completely removing my old version of Quicktime and tried to copy my other PC's Quicktime folder into this one however that has not worked. I have also tried using the latest installers multiple times however I always get the same error message.
Please help me fix this error where Quicktime can't install,
Thanks
James

Says windows install package does not operate yet I can install other programs.
What's the precise text of the message, please? (There's a few different ones I can think of that you might be getting.)

HT1926 iTunes will not install on my computer (Windows 8) and i tried everything in "Issues installing iTunes or QuickTime for Windows" but nothing worked. any help?

iTunes will not install on my computer (Windows 8) and i tried everything in "Issues installing iTunes or QuickTime for Windows" but nothing worked. any help?

Many thanks.
Error 7 (Windows error 127)
Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

QuickTime Update will not install

Hi All,
I ran software update on my 2.3GHz Mac Book Pro today. The OS security update installed just fine, but the QuickTime 7.4.1, ProKit 4.5 Update, and iTunes 7.6.1 will not install. All i get as an error is: "Sorry, An unexpected error occurred" It seems that this is QuickTime related as it seems to be the common thread among these updates (and the os update went though ok). Current QT is 7.4.0 (92).
I have repaired disk permissions and ran the repair disc function on my OS partition, but i didn't help.
Does anyone have any suggestions?
My computer has Final Cut Studio 2, Adobe CS3 web, AE CS3, among other things.

I'm having a similar, but worse problem. The quicktime update crashed upon install, and now many of my programs don't work.
- Quicktime crashes when I click on it, telling me to update to a new version (more on that problem later)
- Windows Media Player gives me an error saying ""Windows Media Player" could not be launched because of a shared library error: "B<WindowsMediaPlayer><Apple;Carbon;Multimedia><CFMPriv_QuickTime>"
- Internet Explorer does the same shared library error
- World of Warcraft hangs the computer on a black screen when I try to launch it.
So, you might ask, why don't I just install the newest version of QT? I can't. When I try it through Software Update, it gets almost completely done, then says "sorry, an unexpected error has occurred. The installer has been moved to the trash. Please try again from the file."
If I move the installer out of the trash and try to install, it gets to 86% complete, then crashes and says "There was an error installing the software. Please try again."
If I download the installer directly from Apple's QuickTime site (and I'm installing the version for Tiger that is supposed to be good for OS 10.4.9 and above; I have 10.4.11, so in theory I should be good to go), the same error occurs.
So, not only can I not use QuickTime, but it appears as though substantial other portions of my computer are inoperable due to the botched software upgrade.
I, much like the original poster, would be greatly appreciative to hear any suggestions as to how to solve this problem.
Thanks

QuickTime 7.3.1 will not install on Tiger. Anyone else experiencing this?

I updated my computer's software yesterday. The computer successfully updated iTunes, iPhoto, GarageBand, and the update to 10.4.11. The problem is when the computer went to install QuickTime 7.3.1, it had an error and did not install. Therefore, GarageBand will not work and other websites will not work either. I tried to install it several times, but it still states the same error. I have tried to trash all of the QuickTime files and reinstall an older version, but the computer keeps stating that the newest version is still there. When I search the computer, the newest version is not listed anywhere. In addition, I ran disk utilities and it "fixes" links to QuickTime, but Quicktime will not work. Again, it will not install correctly. Is anyone experiencing this? If you are, I would greatly appreciate any advise. Thank you.

Apple Discussions!
Did you restart after repairing permissions? Have you tried reinstalling from QT website instead of from the Software Update control panel?
You may need to repair disk/permissions directly from your System Install Tiger DVD.

I had quicktime pro, I upgraded to snow leapoard and installed iLife and lost quicktime pro. How do I get it back. I tried re installing quicktime but it will not let me??

I had quicktime pro, I upgraded to snow leapoard and installed iLife and lost quicktime pro. How do I get it back. I tried re installing quicktime but it will not let me??

Mac OS X 10.6 includes QuickTime versions 10.0 and 7.6.3. The QuickTime 7 player will only be present if a QuickTime Pro key was present at the time of installation, or if specified as part of a custom install, or individually downloaded:
http://support.apple.com/kb/dl923
Snow Leopard update 10.6.4 included an update to 7.6.6 (if installed). You can install it from the above link even though it says for 10.6.3. It's the same version of QuickTime Player 7.6.6.
(Only QuickTime Player 7.6.3 or 7.6.6 can be updated to "Pro".)

Update 10.6.3 will not install on Windows 7 HP x64

I've tried five times to install the most recent update to my iTunes, new version 10.6.3, and it will not install. Does anyone have a solution to this or maybe I better ask if anyone else has had this problem. I run Win7 HP x64 with a Core i7, 2.5GHz, 12GB RAM, 2TB HDD.

What error message are you seeing when you run into the installation problem?
This Apple article might help ya out -> Trouble installing iTunes or QuickTime for Windows

I have windows 7 64 bit but the new itunes will not install because it can't find itunes64.msi. I have searxhed evertwhere on my pc. In addition, I can't uninstall the itunes and reinstall for the same reason.

I have windows 7 64 bit but the new itunes will not install because it can't find itunes64.msi. I have searched evertwhere on my pc. In addition, I can't uninstall the itunes and reinstall for the same reason. I can't upgrade for my icloud account.

Try the following steps:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

HT201375 Has anyone found a solution to the "Mavericks will not install new fonts" Issue? Has apple even admitted it yet?

Question is simple enough, Oh and by the way, my system is NOT what this forum page has decided to tell me that it is (no way evident to change it).

Hi Arthur,
Thanks for taking the time to reply.
1. I am glad your Mavericks doesn't have the problem. I am sure there are a lot of Mavericks out there that don't have the problem, and yes, you are correct, I, along with ALL of the other people that are complaing of this problem all over the internet, including this support forum itself, are having problems with our own Mavericks installations.
2. Agreed, Apple doesn't have a good track record of admitting to the bugs in its Operationg Systems, but don't worry, Microsoft is just as bad. Technology is about making money after all.
3. Thanks for the instructions for updating my profile.
4. I took the precaution of removing all of my data from this machine. and wiped its harddrive.
I did a fresh install of Snow Leopard (the OS it came with), upgraded to Mountain Lion, and then upgraded to Mavericks before doing anything at all to the machine, and before installing anything on it.
So with this Fresh, brand new install of Mavericks (I dont trust upgrades - for good reason) I installed Open Office, Adobe Creative Suit CS6, Google Chrome, Filezilla, Firefox and Thunderbird, and Microsoft Remote Desktop client.
That's it.
The font that will not install is any of the fonts from the Univers family.
We have had this font in our office for the seven years I have worked there. It installs fine on all Macs from Tiger (10.4) to Mountain Lion (10.8) (I have just finished tesing this on a number of these machines).
We have one other mavericks machine but this font was already installed on it when it was upgraded from Mountain Lion to Mavericks so it works.
here is the report from EtreCheck:
Hardware Information:
    MacBook Pro (13-inch, Mid 2009)
    MacBook Pro - model: MacBookPro5,5
    1 2.26 GHz Intel Core 2 Duo CPU: 2 cores
    8 GB RAM
Video Information:
    NVIDIA GeForce 9400M - VRAM: 256 MB
System Software:
    OS X 10.9.1 (13B42) - Uptime: 0 days 0:53:47
Disk Information:
    Hitachi HTS545016B9SA02 disk0 : (160.04 GB)
        EFI (disk0s1) <not mounted>: 209.7 MB
        Macintosh HD (disk0s2) /: 159.18 GB (30.03 GB free)
        Recovery HD (disk0s3) <not mounted>: 650 MB
    HL-DT-ST DVDRW GS23N
USB Information:
    Apple Inc. Built-in iSight
    Apple Internal Memory Card Reader
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
Startup Items:
    HWNetMgr: Path: /Library/StartupItems/HWNetMgr
    HWPortDetect: Path: /Library/StartupItems/HWPortDetect
    StartOuc: Path: /Library/StartupItems/StartOuc
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
    [System]    com.adobe.fpsaud.plist 3rd-Party support link
    [System]    com.adobe.SwitchBoard.plist 3rd-Party support link
    [System]    com.oracle.java.Helper-Tool.plist 3rd-Party support link
Launch Agents:
    [System]    com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
    [System]    com.adobe.CS4ServiceManager.plist 3rd-Party support link
    [System]    com.oracle.java.Java-Updater.plist 3rd-Party support link
User Launch Agents:
    [not loaded]    com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
    [not loaded]    com.adobe.ARM.[...].plist 3rd-Party support link
    [not loaded]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
    [not loaded]    com.google.keystone.agent.plist 3rd-Party support link
User Login Items:
    iTunesHelper
Internet Plug-ins:
    AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 3rd-Party support link
    FlashPlayer-10.6: Version: 12.0.0.44 - SDK 10.6 3rd-Party support link
    Default Browser: Version: 537 - SDK 10.9
    AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link
    AdobePDFViewer: Version: 10.1.9 3rd-Party support link
    Flash Player: Version: 12.0.0.44 - SDK 10.6 Cannot contact Adobe
    JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link
    QuickTime Plugin: Version: 7.7.3
    iPhotoPhotocast: Version: 7.0
Audio Plug-ins:
    BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
    AirPlay: Version: 1.9 - SDK 10.9
    AppleAVBAudio: Version: 2.0.0 - SDK 10.9
    iSightAudio: Version: 7.7.3 - SDK 10.9
3rd Party Preference Panes:
    Flash Player 3rd-Party support link
    Java 3rd-Party support link
Bad Fonts:
    None
Old Applications:
    dynamiclinkmanager:    Version: 6.0.0 - SDK 10.5 3rd-Party support link
        /Library/Application Support/Adobe/Common/dynamiclink/CS6/dynamiclinkmanager.app
    dynamiclinkmediaserver:    Version: 6.0.1 - SDK 10.5 3rd-Party support link
        /Library/Application Support/Adobe/Common/dynamiclinkmediaserver/1.0/dynamiclinkmediaserver.app
Time Machine:
    Time Machine not configured!
Top Processes by CPU:
         4%    WindowServer
         2%    EtreCheck
         1%    firefox
         0%    ouc
         0%    loginwindow
Top Processes by Memory:
    369 MB    firefox
    188 MB    thunderbird
    147 MB    soffice
    147 MB    com.apple.IconServicesAgent
    115 MB    mds_stores
Virtual Memory Information:
    5.24 GB    Free RAM
    1.46 GB    Active RAM
    490 MB    Inactive RAM
    584 MB    Wired RAM
    394 MB    Page-ins
    0 B    Page-outs
This is a lot more information than has been provided by almost all of the other posts on all the forums I have been reading about this problem, and most of the posts have a lot of people chiming in saying,
"It works fine for me, so it must not be a problem".
Not a lot of help has been forthcoming for the others in this same situation that I have been reading of, and most are resorting to Third Party Programs in an attempt to get fonts installed, all with varying degrees of success.
I am not willing to use a third party program to do something the operationg system should be able to do itself.
I have tried pasting the fonts themselves into all of the various fonts folders in the OS, to no avail.
I will be very interested to hear what you make of the information I have supplied.
Thank you again for your reply. I look forward to hearing back from you.

I own Final Cut Pro 6 and have been running it on an older G4 tower. I upgraded to a MacPro tower and the app will not install. I get a message "Not supported on this computer" cannot believe this. Help anyone.

I own Final Cut Pro 6 and have been running it on an older G4 tower. I upgraded to a MacPro tower and the app will not install. I get a message "Not supported on this computer" cannot believe this. Help anyone.

Here are the min. system requirements.... it looks like you meet them.... but I may have missed something...
Final Cut Studio 2 (Including Final Cut Pro 6)
• A Macintosh computer with a 1.25GHz or faster PowerPC G4, PowerPC G5, Intel Core Duo, or Intel Xeon processor
• 1GB of RAM
• An AGP or PCI Express Quartz Extreme graphics card (Final Cut Studio is not compatible with integrated Intel graphics processors)
• A display with 1024-by-768 resolution or higher
• Mac OS X v10.4.9 or Mac OS X v10.5.5 or later
• QuickTime 7.1.6 or later
Additional Recommendations
• 2GB of RAM when working with compressed HD and uncompressed SD sources
• 4GB of RAM when working with uncompressed HD sources
• A display with 1280 x 1024 resolution or higher
Additional Requirements for Motion
• A standard or built-to-order system configuration with a NVIDIA GeForce 5200, FX Go5200, FX 5200 Ultra, 6600, 6600 LE, 6800, 7300, 7300 GT, 7800, 7600 GT, 8600, 8800 or Quadro class graphics card.
• A standard or built-to-order system configuration with a ATI Radeon 9800, 9700, 9600Pro, 9600XT, 9700Pro, X800, X1600, X1900, or X2600 class graphics card; or a ATI Mobility Radeon 9700 or 9600 graphics card.
• For 16- and 32-bit rendering: a graphics card with at least 128MB of VRAM.
Additional Requirements for Color
• The standard graphics card in any Mac Pro, 17-inch MacBook Pro, 24-inch iMac, or 2.5GHZ or faster Power Mac G5 Quad:
• ATI Mobility Radeon X1600
• ATI Radeon X1600
• NVIDIA GeForce 7800 GT, 7600 GT, 7300 GT, 6800 Ultra DDL, 6800 GT DDL, 660, or Quadro FX 4500.
• For 32-bit rendering: a graphics card with at least 256MB of VRAM.
• A display with 1680-by-1050 resolution or higher (excluding 20" iMac); dual displays are highly recommended.
• A three-button mouse for full functionality
Apple article on Final Cut Studio 2: http://support.apple.com/kb/SP535

10.6.7 will not install on white MacBook 2GHz Core Duo

I have a white MB. 10.6.7 doesn't show up in software update and the combo update will not install. Has anyone else had this issue and is there a workaround?
Thanks

What error message are you seeing when you run into the installation problem?
This Apple article might help ya out -> Trouble installing iTunes or QuickTime for Windows

I have windows vista 32 bit operating system. tunes 11 will not install

i have windows vista 32 bit operating system. tunes 11 will not install.

Hi damanfromni,
If you are having issues installing iTunes on your Windows machine, you may find the following article helpful:
Apple Support: Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Regards,
- Brenden

Quicktime 7.1 will not install

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