Quicktime 7.2 - The Question Mark Question
Yes I know there are numerous posts with this same issue and I believe me have read them all. I've patiently followed every tip I've read in many discussions. Reinstalled Quicktime. Installed Flash 9 Upgrade. Changed Quicktime settings (unchecked enable flash, unchecked Flash Media under MIME settings). Trashed Quicktime preferences. Etc...
However in Safari, on upon trying to open any movie trailer on the Quicktime web site
http://www.apple.com/trailers/
or even watch the iLife 08 guided tour
http://www.apple.com/ilife/guidedtour/small.html
I get a Quicktime logo with a question mark. In Firefox (which I've also reinstalled) it quits unexpectedly when trying to open a movie trailer.
In my own experiments, I've opened another admin account on my computer and when I log in there, everything works fine. You say "well just use that account then", that would mean me having to transfer all my files to the other account which I don't want to do unless someone has a really quick way to do so.
Also, in checking the system preferences for Quicktime under both accounts, I don't see any difference. Both accounts are accessing the same applications from the root level Applications folder, so why does it work in one account and not the other? Someone help, as I don't think I can read another 10 page discussion on this. Thanks in advance.
doval66 & teeray,
To The Apple Discussion Boards!
Both of you are buried in someone elses ANSWERED thread. Therefore, I strongly suggest that you both start a new topic about your issue so it can receive more focused attention.
However, in the meantime both should do the following before reposting:
At the top right of this site you will see Search Discussions.
In the blank search window w/the magnifying glass in the left corner type Quicktime and question mark.
You will then find several troubleshooting solutions pertaining to your issue for you to try out.
To teeray: I also use FF. However, you do not indicate which version you are using. Make sure you have the latest versions of Adobe Flash Player Software
Good luck both of you!
Similar Messages
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QuickTime 7.3.1, I get the question mark?
Hello everybody in the forum.
I have a problem with browsers when I see the trailers of the movies page apple, I get the question mark over QuickTime.
Help Please
Greetings!I struggled with this issue for a while. One of my false successes was re-installing Flash Player which worked until I closed my browser and reopened it.
For some reason apple removed the option in the MIME settings to disable Flash Media. I think they were looking to remove the option since QuickTime wont play Flash Media. However, I looked at my com.apple.quicktime.plugin.plist in the Plist Editor that comes with Developer and discovered that the Shockwave Flash was set to "true." So, when upgrading to 7.3 somehow it not only kept my old prefs, but it enabled that option (which I never enabled) in my prefs, which is no longer an option in the User Interface Prefs. So I tried changing it to "False" but when I opened a browser session and went to a page with Flash Media, QuickTime changed it back to "True." I tried deleting the file and QuickTime recreated it with the same settings. I later found out deleting the com.apple.quicktimeplayer.plist and the QuickTime Preferences files and rebooting would fix the problem. One of these files was causing the recreation of the com.apple.quicktime.plugin.plist file. Deleteing all three of these files should fix the problem.
Location:
Users/<your user name here>/Library/Prefernces/
com.apple.quicktime.plugin.plist
com.apple.quicktimeplayer.plist
QuickTime Preferences
trash these and reboot
*QuickTime will recreate uncorrupted prefs on first launch
You could also compile this in Script Editor and run it (it targets and deletes the files and reboots your machine) Script editor is in Applications/AppleScript/.
Copy text below:
PLEASE NOTE:
This script was created to simply remove the preferences associated with the QuickTime Plugin and QuickTime Player to remove the pesky QT question mark and restore Flash playback in browsers. It is intended to fix the problem on PPC machines where when updating to QuickTime 7.3 it carries over bad and/or corrupts the preference files associated with QuickTime. These preferences will be recreated on reboot. **You need to be logged into a user account with administrative access in order to use this script**
property the_list : {}
on run
display dialog "Are you sure you want to delete yor QuickTime Preferences?" with icon caution
set CurrentUser to do shell script "whoami"
set user_account to "rm '/Users/" & CurrentUser & "/Library/Preferences/"
--DELETES THESE ITEMS---
set QTPluginPrefs to user_account & "com.apple.quicktime.plugin.preferences.plist'"
set the_list to the_list & QTPluginPrefs
set QTPlayerPrefs to user_account & "com.apple.quicktimeplayer.plist'"
set the_list to the_list & QTPlayerPrefs
set QT_Prefs to user_account & "QuickTime Preferences'"
set the_list to the_list & QT_Prefs
repeat with afile in the_list
tell application "Finder"
do shell script afile
end tell
end repeat
--PROMPTS A REBOOT---
display dialog "Reboot is required! Reboot now?" buttons {"OK", "Cancel"} default button "OK" with icon caution
if button returned of result is "OK" then
tell application "Finder" to restart
else
quit
end if
end run -
QuickTime logo with a question mark on it
Some websites i go to show a picture or video instead a faint quicktime logo with a question mark shows up. How do I get rid of it and show the picture or video instead?
I find it interesting that this is clearly a topic of interest since 450 people have clicked on it---significantly more than the other questions on this page---and yet, NO ANSWER.
I have not been able to download Apple trailers. For instance, just went to a link to download the trailer for You Kill Me:
http://www.apple.com/trailers/independent/youkillme/
Click on Medium size for the screen, so I go here:
http://www.apple.com/trailers/independent/youkillme/medium.html
A little button says you have to have version 7 of Quicktime which I keep downloading, since I keep trying to see trailers.
Although I know I've downloaded this software in the past, I'm getting the crazy Quicktime Q with a question mark.
So I go so far as to download Quicktime 7, yet again, then Restart. Try the movie. Still get the question mark in the Q.
What is up with this??????
iBook Mac OS X (10.4.9) Very cute
Very cute -
Quicktime Icon with a Question Mark
I've been using quicktime for years and now when I go to some sites or try to download items I'll get the quicktime icon with a question mark in it. What is that and how do I fix it?
I've been using
quicktime for years and now when I go to some sites
or try to download items I'll get the quicktime icon
with a question mark in it. What is that and how do I
fix it?The most common problem is
Flash. If you do not have the current free Adobe
Flash Player software installed, download and install
it. Once installed, you must tell the browser plug-in
player to ignore the built-in QT Flash software
(which only handles Flash 5 and below) and use the
newly installed software instead. To do this, open
the "QqickTime Preferences > Advanced > MIMI Settings
Misc." area and ensure the "Flash Media" option is
deselected.
Hi,
I'm experiencing the very same problem and I was indeed adviced to install adobe flash player; it didn't work. I tried adjusting the quicktime settings, but when I go to MIME Setting, I simply get this completely blank window...Any ideas?
Thanks!
PowerBook G4 Mac OS X (10.4.9) -
Quicktime symbol with a question mark????
i cant view anything that is supported by quicktime on the web including simple animations. in everythings place that used to be a movie, etc is now the quicktime symbol with a questiion mark in it. what should i do?
The problem, according to Apple Techs I spoke to today, is Safari, not QuickTime:
I created a podcast in GarageBand back in October 2006 and published it to iTunes as well as my .Mac site via iWeb. All worked fine until a few months ago when I started getting the blue QuickTime 'Q' and a question mark each time I tried to download it from the web site. QuickTime error message said I needed the latest update - which I already had. I tried accessing it from a Mac in an Apple Store and got the same message. But several friends - PC users - told me they had no problem downloading the QuickTime video from my web site. And other Mac users had no problems downloading the podcast from iTunes. I asked an associate in the Apple Store and he downloaded Firefox on to one of their Macs and the QuickTime video opened with no problem from the web site. The original file on my Mac opened up fine when I opened it in QuickTime independently of Safari.
I called Apple Tech Support and they got the same results when opening from various sources. The problem "appears to be Codec related but in Safari recognizing the plugin."
Apple called back today (07/09/07) and told me today the problem has been recognized by Engineering and they are working on an update for Safari to fix the problem.
Robert Leedy
My info:
GarageBand version: 3.04
iWeb version: 1.12
Safari Version: 2.04
Mac OS X 10.4.10, 10.4.9
QuickTime Pro 7.1.6
PowerBook G4 Mac OS X (10.4.10) -
The question mark inside the qt on websites
when im using safari and get onto a website, question marks appear inside the quicktime symbol. i tried downloading flipmac and it still does the same thing. i dont know whats going on. im still green on the computer and its doing my head in.
Welcome to Apple Discussions
Good you installed Flip4Mac, as you'll need it to view "Windows Media Files".
Regarding the "?":
Click on the Apple icon in the upper left of the computer screen. This opens the "Apple Menu". Select "System Preferences". When the panel opens, select "Quicktime".
When the Quicktime Panel opens, select "advanced". Next, select "mime settings". In the ensuing panel is the Miscellaneous Box checked, or showing a "hyphen"? If so, uncheck the box. and close the panel window.
Restart Safari and try or any page where you encountered the "?".
Post back -
Appletrailers was workingfor a few minutes but now I get the question mark!
I downloaded the latest versions of Quicktime and Flash player. I made sure Quicktime was NOT set to play flash. I managed to get one trailer to play but when I tried another, I got the question mark. When I tried to bring up the working one again I got the question mark there too! What's going on?
The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Try a reset. Press & hold the Power and Home buttons simultaneously, ignoring the red power off slider, until the Apple logo appears. Then release both buttons. This should not affect any content on the iPad, it is similar to rebooting your computer. -
I keep getting the little blue box with the question mark
Hi
I have 10.6.7 system software and my safari is 5.0.4
I have called apple twice with this problem already but nothing has helped except for short times.
I have reset safari about one dozen times and when I do I reset the top 7 items and I've emptied the cache in addition just in case. I've also taken my safari preference plist out of my library and trashed it.
And I've run disk utilities many times and restarted my computer. Each thing I do will solve the problem for a short time, even up to a day or more (or less) but then it comes back. For instance on Facebook maybe 1/8th of the thumbnail images have the little blue boxes with the question marks but most don't. I can't figure it out. Sometimes even the iPAD safari gets them too but my firefox doesn't show them and neither does Safari on my eMac.
Yesterday the question marks even showed up in ONE mailing on all 3 computers with the question marks in the blue boxes (meaning my iMac, my eMac and my iPad) but then it just all resolved after a few hours. This does sound like possibly a server problem except today it's happening (in Safari again) only on this iMac in Safari (not firefox) and not on the other two devices.
One more thing, since they changed my radio on the roof for my wireless internet, the 5.8 phone cuts out the internet when I use it. The problem has gotten worse since they changed the radio to the same frequency as the phone, it's a much faster service than the 2.4 radio. I don't know if this is related or not.
Thank you,
Martha<Contact your ISP.
Is it possible, Carolyn, that this would mainly and almost always be only affecting the iMac and Safari in the iMac if it were a server issue? Right now Safari has more blue boxes with question marks than ever and the eMac and iPad have none. Firefox on the iMac has none also.
I should try a direct connection and by pass the router and see if that makes a difference.
I will contact them tomorrow but I want to get clear in my head first all the facts and possibilities.
Thanks!
Martha -
From the little research l have done, l have been convinced l may be having a dead hard drive though after having tried all the other troubleshooting tips found here, when trying to boot l get the grey screen and folder with the question mark suggesting it can not find the files neccessary to boot hence l tried booting with the disc and the message l get is that mac OS X can not be installed on this computer, though after doing the hardware check etc they all say okay. I've even tried erasing the drive and trying to instal the OS afresh with no luck. Any ideas or l must just get a new hard drive?
Pretty sure BGreg hit the nail on the head. If your hard drive was failing, you would still be able to at least attempt an install, provided your ard drive was mounting. You usually get that message when the disk is incompatible with the computer. If it is the proper disk, you might try erasing the disk (provided your info is backed up) using Disk Utility (under Utilities in the menubar) and choose the Mac OSX Extended (Journaled) format.
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After reinstalling mountain lion i got the question mark on the screen
hi everyone,
after reinstalling mac os x 10.8 from internet recovery, mac restarts itself which is normal.
but when it starts there is a question mark on a folder symbol on the gray screen.
what should i do?The question mark appears when your computer can't find any bootable volume to start. This can be because of two reasons:
1. Your computer has forgotten the startup device.
2. The hard drive is damaged.
First of all, turn off your computer and turn it on again holding the Option (Alt) key, so you will see all the bootable volumes on the display. Choose the OS X volume and set up OS X as normal. Finally, open System Preferences > Startup Disk, and choose your OS X volume -
I followed all of the directions after seeing that my laptop flashed the folder with the question mark. But when I went to disk utility to repair/ verify issues w/ start up disk it would not allow me to. The buttons to repair and modify we're there but they were grey and couldn't be pressed.
Were you trying to repair the disk you were booted from? You can't do that - you need to boot from your install disk, and choose 'Disk Utility' from the 'install' menu.
-
My MacBook Pro Hard Drive recently gave me the gray folder with the question mark of death. Even as a Mac Newbie/Novice, I successfully installed a new hard drive and the OS (10.6.8) software from my installation discs. I have, however, lost the ability to play video using the spacebar and I have no idea on the steps necessary to correct this seemingly simple technical blip. .Here's my system overview:Model Name: MacBook Pro Model Identifier: MacBookPro6,2 Processor Name: Intel Core i5 Processor Speed: 2.4 GHz Number Of Processors: 1 Total Number Of Cores: 2 L2 Cache (per core): 256 KB L3 Cache: 3 MB Memory: 4 GB Processor Interconnect Speed: 4.8 GT/s.
I am using the Premiere Pro CS5 NLE (with the 5.0.4 updates), and I have tried to reinstall the software (which is actually the Production Premium package) several times, but I still cannot use the spacebar (or any method) to play any of my imported videos.
PLEASE HELP in any way you can!
Prior to having to replace my hard drive, my software was working just fine. No problems at all. But now, it seems that I can't get it to play whatever type of file I import.
Again, I am a newbie to the Mac, so any and all correctional/repair assistance needs to be expalined as if I were a child : )
I would hate to try to revert to considering the sophmoric Final Cut Pro X editing software package, but I've got to do something to be able to get back to my editing activities.
zionhall
[email protected]Jorge242 wrote:
@FatMac the internet recovery doesnt work. It goes into recovery mode and then when i try to reinstall it cant find a disk to install it to. So what would be a good choice to take now?
Recovery Mode presents you with, among other things, Disk Utility. When you open that, if the internal shows up at all, first try to "Repair DIsk." If that doesn't work but if the "Media" line is present, try to format and partition it with a GUID partition table (understand that you will be erasing the contents of your internal). Then try to reinstall the OS. If that doesn't work, and since your Retina MBP didn't come with a DVD drive or DVDs, you'll need to try a hardware test using these instructions from Apple (short version: shut down, press the power button and hold down the "D" key). If none of those things work, let's hope you either have AppleCare or your warranty has some life left because the SSD in your rMBP is proprietary and expensive. You'll need to bring it to an Apple Genius for evaluation. -
On a macbook I purchased secondhand hard drive got corrupted and I started to get the flashing folder with the question mark, I purchased a new hard drive and snow lion install DVD I installed the hard drive and tried disc but kept getting blinking folder
Welcome to Apple Support Communities. We're users here and do not speak for "Apple Inc."
Power on the computer and insert the DVD immediately.
Hold down the 'C' key to boot from the Snow Leopard DVD.
http://support.apple.com/kb/ht1533
After selecting the appropriate language, if necessary, select Utilities, and Disk Utility.
You'll likely need to partition and format the new drive before it's recognized.
http://manuals.info.apple.com/MANUALS/0/MA161/en_US/MacBook_13inch_HardDrive_DIY .pdf
(Yes, these instructions ARE 7 years old, but the procedure is the same for installing from DVD media.) -
I need to reinstall lion OS on my MAC mini. I have the 'question mark folder'.
It is a mid 2011 mac mini. It boots to the 'question mark folder'. I installed lion server over my lion OS. After trying to remove the server app unsuccessfully, I id a command-r boot and erased the Macintosh HD where my OS was wiht the intention to reinstall. THe on-screen instruction I thought said I had to reboot after to use the recovery HD so I di. Now when it boots, it jsut goes to the 'question mark folder' and does not load. I only have the bluetooth keyboard so will the mini recognize the command-r on boot? It doesnt appear to.
Thansk for any input,
KenHad the same problem w/ a Mac mini server. The only thing that helped was not the timing, but a disconnection of all cables from the machines: power, keyboard, etc., and a wait of one minute which according to Apple support - resets some config on the machine. After I did that, Command R worked just fine.
BTW, According to Apple, you have to hold Commmand R just after you hear the chime, and keep holding it until you see the recovery utility. Another alternative can be holding Command Option R for network recovery. -
My images were automatically transferred from Photoshop Elements 10 to my new Lightroom 5, but many images had a
question mark in front of them in LR5. I cannot open those images to edit them. How do I remove the question marks.
Thanks.Adobe Lightroom - Find moved or missing files and folders
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