QuickTime 7.3.1 will not uninstall

Question

I tried to update to version 7.4.14 but the older version will not uninstall. I get a splash screen that says "The feature you are trying to use is on a network resourse that is unavailable" it goes on to say "Click OK to try again, or enter an alternate path to a folder containing the installation package 'QuickTime.msi' in the box below. I've got the install exe for 7.3.1 but do not know how to extract the QuickTime.msi from it because when I run the old executable for 7.3.1 I get the same splash sceen above. Doee anyone know how to resolve this?

Answer 1

+the older version will not uninstall. I get a splash screen that says "The feature you are trying to use is on a network resourse that is unavailable" it goes on to say "Click OK to try again, or enter an alternate path to a folder containing the installation package 'QuickTime.msi' in the box below.+
With that complex of symptoms, let's try the following procedure.
Download and install the Windows Installer CleanUp utility:
Description of the Windows Installer CleanUp Utility
Now launch Windows Installer CleanUp ("Start > All Programs > Windows Install Clean Up"), find any QuickTime entries in the list of programs in CleanUp, select those QuickTime entries, and click “remove”.
Next, we’ll manually remove leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx. (If “Hide filename extensions for known file types” is enabled on the PC, then those two files will appear as “QuickTime” and QuickTimeVR”.)
7. Restart your computer.
Now try another QuickTime install. Does it go through properly this time?