QuickTime 7.5 Causing Adobe Premier Hang?

I am experiencing problems using Adobe Premier Elements 4.0. While creating projects in Premier and when previewing a .mov file inserted into a Premier timeline Premier hangs when it reaches the .mov file and the Premier app must be restarted. This also happens while editing .mov files in a timeline. I understand from the requirements of Premier that QT must be installed in order to utilize .mov files in Premier and to export 264 so I installed QT7.5 Pro.
I went to the Adobe Premier Elements discussion forums and there are numerous complaints of the Premier app (and other Adobe apps) not running properly when updating to QT versions newer than 7.3.1. Posters in Adobe forums of course are pointing the finger at QT since their programs worked fine until the update after QT7.3.1. I have seen it mention that QT is somehow disabling some Premier drivers needed to operate properly.
Just wondering if anyone in this forum has experienced this issue or know of fix? I really don't want to change all my .mov files to another format before importing them into Premier.
Thanks!
Mike

Illustrator (CS3) works fine, so does InDesign but Photoshop crashes telling "Could not complete your request because of a program error." It worked ok before updating QT 7.5.

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Resizing Text Fields Causes Adobe to Hang

Good Afternoon All-
I have a PDF of our company floor plan. I added text fields over each office with the person's name and telephone number. There are over 100 text fields. I created this form in Adobe Acrobat Pro 8. I have since upgrade to 10 Pro. When I open the form and try to resize one of the text fields, Adobe will hang for on average, 1 minute or two and then come back to life. It only seems to happen when I resize or try to move a text field from this PDF. I tried adding text fields into other PDF's and they resize/move fine without Adobe hanging. Does anyone know what the issue might be? I even tried opening it up on another PC that has Acrobat Pro 11. I also tried using the PDF Optimizer and making it compatible with Acrobat 10 and still no dice. Any help would be greatly appreciated.

Hi AdobeDonutGeek,
Based on your description, this would be one where it might be better to contact our technical support for assistance.
Thanks,
-Dave

Inserting line in video rather than hanging in air in adobe premier pro

I want to draw a line in a video on the last layer of the video.Like if i hv taken a video of a part of roads with vehicles runningOn it and i need to draw a line on the surface of the road.I am trying and the line which i put in the video.it used to hang inThe air with vehicles going down from under the line which i hv drawn.but i need that the line should be look like as if it attached To the roads and vehicle passing over it..which actuallyShould look as real video with line attached to the surfaceOf the road rather than hanging in the airI am very new to adobe.and trying for it and i am in urgent needOf it's solution.thanks in advance.
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Thank you for responding.
I took your advice and in the Capture window there’s an option near the bottom right that states “Capture” and below that is a button “In/Out”. I guess this is what you are talking about. So I click on the button, “In/Out” and I get a pop up the states, “Invalid time code range”. How is the average use supposed to know what this cryptic message is saying? (user unfriendly).
I see two icons that look something like brackets that is to the left of the play button. I clicked on these but nothing seems to happen. I don’t know what is going on. (user unfriendly).
Perhaps since I need just a typical You Tube video, I should purchase video capture software that is more users friendly and less intuitive. That being said, MS Movie Maker does not show the option “Capture from video device” I may try video capture software on CNET.com that is recommended and has a money back guarantee. I paid a lot of money for my Adobe Premier, but being that I am in Windows 7, perhaps it is time to retire Adobe.

Quicktime PRO-RES 422 Files... What is the best format for output in Adobe Premier?

I have recently enrolled on a university film makers course and up until this point i have been a Windows user. At the university everyone uses Final Cut Pro as this seems to be the standard software, at least at my level. My question is this; I have a bunch of Quicktime Pro-Res 422 files and i was wondering what would be the best Adobe Premier preset to export it as, In order to achieve the best quality possible?
Jak.

I have a bunch of Quicktime Pro-Res 422 files and i was wondering what would be the best Adobe Premier preset to export it as, In order to achieve the best quality possible?
You're going to have to clarify this a bit more. Do you have ProRes files you want to edit with in Premiere? If so, you don't need to convert them--as long as you have QT installed, you can edit them, even on a PC.
Or are you saying that you've already edited, and now you want to do a final export for viewing, or for editing elsewhere?

Adobe Premier cc7.2 hang during editing

Windows 7 Premier cc 7.2 and BMD Intensity Shuttle card 4 GB RAM during editing Premier hang what problem pl. help.

Hi Bill
Open the program and click Edit >>Preferences >>Scratch Disks
This should show the amount of spare memory for performing tasks.
If low you could add more disk space e.g. an external hard drive rather than main memory.
In general the software pre-dates Windows 7 but if it will run on Vista it should perform satisfactorily on W7.
If you need any more advice I would recommend going directly to the video forum.
http://forums.adobe.com/community/premiere_elements

Error Message: Sorry, a serious error has occurred that requires Adobe Premier Pro to shut down.

Hi. I'm having another serious problem with CS4 (the version that comes with CS5 when you don't have 64 bit capability. I just finished a project, had saved it, and then had switched over to Adobe Encoder to create a finished flash video (which worked perfectly). I shut down CS4, went home, tried to restart the main project to create a video from the same project (wanted to make an mpeg version as well) and got the following error message:
Sorry, a serious error has occurred that requires Adobe Premier Pro to shut down. We will attempt to save your current project. Then the system shuts down.
Not only can I not open the project I was working on, I cannot open any of my prior projects without receiving the same error.
Does anyone have any idea what may be causing this issue and how to resolve it?
Thanks in advance for any suggestions.
By the way, is everyone else having the same amount of problems with this software? I've never had any software that has had so many problems from the beginning. My opinion of this software and Adobe in general has gone down substantially.

Not enough information for anyone to even make a guess
Work through all of the steps (ideas) listed at http://ppro.wikia.com/wiki/Troubleshooting
If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section, the questions at the end of the troubleshooting link

Safari causing full-system hang

For a while now I've been getting the SBOD irregularly in Safari, since 3.x if I remember right. I've got some time off work at the minute so I'm finally looking into this properly, and here's what I've found:
There seems to be two separate conditions. The first happens on loading some, but not all web pages, causes a lengthy hang in which the entire system (even invoking Dashboard or Spaces) becomes unresponsive. In the console this accompanied by an entry similar to the following:
05/10/2010 08:15:47 /Applications/Safari.app/Contents/MacOS/Safari[242] ATS AutoActivation: Query timed out. (elapsed 5.0 seconds. params: queryString = {comapple_ats_namepostscript == "Helvetica-Neue" && kMDItemContentTypeTree != com.adobe.postscript-lwfn-font}, valueListAttrs = {<CFArray 0x6f5710 [0xa008dee0]>{type = immutable, count = 1, values = (
0 : <CFString 0xa01602c8 [0xa008dee0]>{contents = "kMDItemContentType"}
)}}, sortingAttrs = {<CFArray 0x6f5730 [0xa008dee0]>{type = immutable, count = 1, values = (
0 : <CFString 0xa01603a8 [0xa008dee0]>{contents = "kMDItemContentModificationDate"}
)}}, scopeList = {<CFArray 0x6f5750 [0xa008dee0]>{type = immutable, count = 1, values = (
0 : <CFString 0xa0161a98 [0xa008dee0]>{contents = "kMDQueryScopeComputer"}
(sometimes it names a font, sometimes the font name is "_")
I suspect this means some vestigial adobe product has messed my system right up. I used to use CS4 but have long since removed it. I also have Air and Flash (the current gala beta) installed. I have had fontbook validate Helvetica Neue and check all fonts for duplicates - if external disks are plugged in at this time they all spin up.
The other case is when downloading a file through clicking a link or alt-clicking a link (right-clicking a picture and saving it to the downloads folder does not cause this behaviour), and is accompanied by this much sparser line in the console:
05/10/2010 08:25:06 kernel disk0s2: I/O error.
The files themselves can be opened, moved and copied without incident and at regular speeds, so I doubt disk corruption. I've also performed a few full clone/restores on my boot disk with no effect. My initial thoughts were to blame a long-forgotten folder action that sorted downloads into different places (including a network share, if present), but disabling folder actions has not helped.
So, any ideas? I'm fresh out.

A workaround for the font-problem seems to be to turn off ATS - it's in FontBook.
The second issue still eludes me.
Things I have tried:
Trashing ~/Library/Safari/
Trashing ~/Library/Preferences/com.apple.Safari*
Cleaning out every vestigial trace of anything suspect I had on my system (google keystone, logitech control centre, SIMBL, The Spark, iStat Menus, folder actions)
Interestingly, the issue is not present for the guest user, so it IS something wrong with my user account. I just can't figure out what.
Yes, making a brand new account would fix all this, providing I'm meticulous about testing the issue as I move /Users/Old/ into /Users/New/, but I'm kind of loathe to give up. It's surely something really simple!

Hi, After I try to load either an existing or new project in Adobe Premier Elements 9 I just get a blank grey screen with none of the timeline, etc. boxes on view. This has suddenly happened, one day OK next not! At the top of the screen I get the normal

Hi, After I try to load either an existing or new project in Adobe Premier Elements 9 I just get a blank grey screen with none of the timeline, etc. boxes on view. This has suddenly happened, one day OK next not! At the top of the screen I get the normal Pre icon, File, Edit, Clip, etc.
I am planning on purchasing Premier Elements 13, would it be better if I bought a new program rather than download an upgrade, just in case the upgrade doesn't load properly due to the error with my existing program?
If I the deleted Premier Elements 9 on my PC would I lose all my existing videos that were produced using Premier Elements 9 or would they be saved so that they can still be worked on in Premier Elements 13?
Does Premier Elements 13 work with Windows 7?
Thanks
Terry

Premiere Elements 13 absolutely works with Windows 7!
In fact, I'd highly recommend you download the free trial and give it a test run.
Meantime, go to Windows Update and make sure you have all of the latest Windows updates, including those that don't install automatically. Then go to the nVidia or ATI site and ensure you have the latest driver for your graphics card, and go to Apple.com and ensure you have the latest version of Quicktime, per the program's requirements.

Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down.

I have Adobe Premier Elements 7. When I launch the application then try to begin using it an error is presented which advises Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down. We will attempt to save your current project. When I click OK the program shuts down. I have tried fixes I have found on the Forum. I have also uninstalled and reinstalled the program.

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Install Adobe Premier Elements 9 results in Windows Installer window pop up

Installed Adobe Photoshop Elements 9 fine. When installing Adobe Premier Elements 9, the installation fails during 'Configuring Windows Installer' and a pop up window appears with the title 'Windows Installer'. What do I need to do to get this software installed?

You need at least 30GB (or better, 60GB) free defragmented space for PRE9 to work. Do you have this? You may have been on the borderline during install and your first project, so when you rendered your project, or restarted the machine, (possibly Windows creating a system restore point) your free space dropped below the limit.
Can you also confirm that you didn't install any new software between the saving and opening of your project.
Here are some general points you should work through to maximise your chances of success
Install all Windows Updates.
Install latest version of Apple QuickTime (v7.6.8 at time of writing). Even if you don't use QuickTime, PRE relies heavily on it.
Install most recent graphics and sound drivers from the manufacturers web sites.
Run Disk Cleanup.
Run Defragmenter.
Temporarily disable any anti-virus realtime scanning.
And give us some information about your clip and hardware:
Use the GSpot Codec Information Utility to analyse the file and post screen image.
What project preset did you use?
Where did the clip come from?
How did you get it into PRE?
Post back here with the necessary information described here: Got a Problem? How to Get Started

Hello, I just purchase Adobe Premier elements 12. I installed it but the only problem is when I try to open "new project" it tells me I have to put my password in and username for the first seven days of installation, but when I do that the project never

Hello, I just purchase Adobe Premier elements 12. I installed it but the only problem is when I try to open "new project" it tells me I have to put my password in and username for the first seven days of installation, but when I do that the project never opens, it just has the loading bar loading and then it stops, so I have no idea wat the problem is, please help

new project help
What computer operating system is your Premiere Elements running on?
Have you gone through the typical drills of
1. Latest version of QuickTime installed on your computer with Premiere Elements?
2. Running program from User Account with Administrative Privileges as well as from Run As Administrator applied to the desktop icon
with right click of the icon, followed by selecting Run As Administrator?
3. Does problem exist with and without the antivirus and firewall(s) disabled?
4. Even though the Premiere Elements 12 Editor will not open, can you open the Elements Organizer 12?
If Yes to all of the above, please review the following for a possible solution...
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
Please review and consider the above and then we can decide what next which might include trying to open
the program directly from the .exe files. (If Windows 7, 8, or 8.1 64 bit, Local Disk C\Program Files\Adobe\
Adobe Premiere Elements 12\ and in the Adobe Premiere Elements 12 Folder are the Adobe Premiere Elements 12.exe
and Adobe Premiere Elements.exe files. Double click the Adobe Premiere Elements .exe file to try to open the project.)
We will watching for your results.
ATR

Adobe Premier Elements Video Editor will not open

I just installed version 12 of Adobe Premier Elements on my Windows 7 (64) system and am unable to open Video Editor. I receive a message that the display driver is not current and a newer version would make the program run more efficiently. After some time, the video editor stops trying to load. I have verified all windows updates are loaded and that I have the most current Quicktime version. I have also unloaded and reloaded Adobe Premier Elements but this issue continues to persist. Please assist.

blee3874
I suspect that this might be the immediate area to pursue
1. What is your video card's/chip's make and model?
AMD Radeon HD 8730M, Intel Graphics HD 4000
There have been discussions here about problems with Premiere Elements and a dual video card set up.
http://forums.adobe.com/message/5747654
What happens if you disable the Intel Graphics HD 4000 and just work with the AMD video card?
This is one of John T. Smith's and Hunt's favorite subjects. So we should be hearing from them soon. Meanwhile their presence can be felt in the link that I have referenced on this subject of dual video cards.
More later.
ATR

How do I remedy storage issues with Adobe Premier Pro?

I'm trying to download a trial version of Adobe Premier Pro. It's saying that I don't have adequate storage. However, the download only requires 3914MB but I have 10GB's worth of storage in my drive. What should I do?

ReneM I would recommend making additional storage space available. If you believe you are receiving this message in error then please review your installation log files to determine the exact cause of your error. You can find details on how to locate and interpret your installlaton log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors you discover to this discussion.

Adobe Premier 11. Error. C:Windows\syste32\acitfx64.dii is either not designed to run of windows or

Adobe Premier Elements 11.
Problem. is C:Windows\system32\acitfx64.dll.
is either no desisgned to run on windows or it contains an error..BAD IMAGE........
i HAVE UNINSTALLED AND RE-INSTALLED BUT HASN'T FIXED THE PROBLEM
CAN ANHYONE HELP ME AS I AM GETTING FED UP WITH TRYING.....

Annabelle
Let us go through the usual drill...
a. Do you have the latest version of QuickTime installed on your computer with Premiere Elements 11 Windows?
b. Are you running the program as Run As Administrator or from a User Account with Administrative Priviledges?
c. Is your video card driver up to date according to the web site of the manufacturer of the video card?
Then...
a. What is your computer operating system? And, 32 bit or 64 bit?
If any of the above does not factor into a fix for this, let us try this, assuming you have installation files and serial number that you can use for a reinstall...I am assuming you do.
a. Uninstall the program via the regular Control Panel route.
b. Run the computer through the free ccleaner (regular and registry cleaning components)...say Yes to the Step about backup the registry.
c. Reinstall the program with anti-virus and firewalls turned off for these processes.
I have used ccleaner for years (I have no promotional interests in it.) and only good results, no horror stories. I find it compares with the more powerful Revo Professional for this purpose.
When you purchased the program, did you do the purchase/download of installation files to this same computer on which you are trying to install it now?
Is your Internet connection on and working?
Please review the above and then we will plan further troubleshooting strategy which might include seeing if we can get a second download of your installation files from Adobe.
More later.
ATR

Adobe Premier Elements 7- crash-when burning says" Please insert a blank disk" and already a disk in

I have a Adobe Premier Elements 7. I have had a lot of problems with it of crashing and not burning.. I just had my computer wiped out and installed everything back on like windows xp service pack 3..etc. First I have Windows XP service pack 3 with an Intel Core 2CPU ,6400 @213GHz, 2.13 GHz, 1.98 GB of RAM. When I went into disk menus premier elements 7 crashes... why is that??? also I tried to burn a DVD and does the progress of burniing and almost done burning WHILE there is a dvd in the drive and says"Please insert a blank disk and click ok to burning" why doe sit do that also? I just had adobe reinstalled and my computer wiped out? Please respond and help.. I am using this program as a business of video editing and nee this solved.

Along with Steve's questions, let's talk about the process of Burning a DVD-Video.
From PrE, which is doing the authoring of the DVD-Video, the first thing that happens is a quick check of the Project and the Menu Set chosen. This happens in an instant. Next, the program must Transcode the Timeline to MPEG-2 that is fully DVD-compliant. This takes some time and is a very intensive process, stressing the computer, and also heating things up greatly. This process will often cause a poorly ventilated, or poorly cooled computer to crash with either a reboot, or a BSOD (Blue Screen of Death). Every component, save for the video card, will be stressed like few other programs can do. PrE uses a 2-pass Transcode, where it goes through the entire Timeline, and maps out sections with high motion, or great detail. It builds a "script" on how to proceed, and then goes back at the Timeline with that script, but also still looking for ways to improve things. This is about 90% of the entire Burn Disc process. Nothing has yet to be burned. Instead, files are created in the Scratch Disk folders. Now, the program takes those newly created MPEG-2 files, the Menus, and all navigation such as Markers, and assembles them into another working folder, in the full DVD structure of VIDEO_TS folder with the IFO, BUP and VOB's. When this is done, the actual physical Burn starts. This is quite a ways into the total process. It is at this point, that the program looks at the burner and the blank media, and not before.
When the program cannot get the necessary info from the burner, or the blank media, it will throw an error message, similar to yours. Also, "SenseCode Errors" usually indicate a problem with the burner, or the media.
Now, let's address this last bit. Is the firmware for your burner up to date? If not, update/flash the firmware. This will be available from your burner mfgr's. Web site. Next, what brand of blank media are you using? Verbatim and Taiyo Yuden are the most recommended brands. Memorex, TDK, newer Ritek and all store brands should be avoided at all costs. Last, is your burner a fully-certified multi-drive? If so, it should be able to handle +R, or -R media. What type are you using, and are you sure that this is blank media, and not a disc that you have already burned, or even attempted to burn?
Hope that we can stop the crashes, and get you to burning.
Good luck,
Hunt

QuickTime 7.5 Causing Adobe Premier Hang?

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