Quicktime 7.5 Won't Play Movie Trailers!

Hi:
I'm new to this forum. I'm having trouble with my "Free" Quicktime player. When I go to the Quicktime movie trailer website and click on the HD movie trailer button nothing happens at all and when I click on the normal movie trailer buttons a window pops up/opens that has the words "Get the latest Quicktime". I have the latest Quicktime 7.5
I have been using Quicktime for quite some time now after upgrading from v7.4.5.67 I have NOT been able to play any movie trailers on the Quicktime movie trailer website. I have uninstalled and reinstalled it a couple times to no avail.
What can I do to fix this problem????

I was having the same problem but just found a solution for IE. You need to make sure the QuicktimeCheck Class addon is enabled. Tools>Internet Options>Programs>Manage Addons. (Addons currently loaded in Internet Explorer)
I am not sure how this got disabled but enabling it got rid of the "Get the latest Quicktime" message and allowed me to view trailers once again.

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