QuickTime Alternates in Quicktime 7.0.3 and Tiger 10.4.2

I have a co-worker that has been testing our QuickTime Streaming videos and he is running Mac OS 10.4.2 and QuickTime 7.0.3. On our QuickTime alternates created with Cleaner 6 he keeps getting an error message that QuickTime 5 needs to be installed. If I put in the direct rtsp URL to the movie without alternates he can view it fine.
Anyone else having the same problem?
Anyone know what might be causing this problem and if there are maybe issues with QuickTime 7.0.3 and Tiger that could be causing problems?

Cleaner hasn't been updated in at least a couple of years (all indications are that it's a dead product; the last version was a beta, never finalized) and does not recognize QuickTime 7 as a valid version. So he probably needs to use something else to handle the compression, though perhaps just avoid using a version preference setting in Cleaner might work (doubt it, though).

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