Quicktime and itunes problem

when i try to uninstall quicktime it says that there is a fatal error and wont uninstall! anyone know what i can do to get quick time completely off my computer? ive tried deleting the two files and all that. when i install the new itunes, i try to open it and it just says a error has happend and itunes must close thats all. anyone have any ideas would be great thanks

I'm having issues with Quicktime as well. I tried downloading iTunes 7. Got that done, rebooted, didn't work. Said I needed quicktime 7.1.3 - so i went to the site to download the new quicktime + iTunes. Quicktime is working, I checked for updates - says there are no updates available. iTunes is STILL telling me it won't run without quicktime 7.1.3 - quicktime is telling me that I already HAVE version 7.1.3.
I have tried completely uninstalling and reinstalling several times, the same error keeps happening. I would give up if I hadn't already spent so much money on iTunes in the previous version. Really the only reason I want it is for the easy way to backup my iTunes... that and I no longer have the old version, new version deleted it. headesks Help please?

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Mac OSX 10.4 Quicktime and Itunes problems

I recently took my Imac G5 to the apple store as my disc got corrupt. They kindly did the necessary but now I cant get itunes to open as it says I need version quicktime 7.5.5 or later on it. I cannot download the next quicktime because I need leopard???
Im so confused! Can someone help?

Hi Tracey,
Quicktime for OSx Tiger is at version 7.6.4 which you can download here http://support.apple.com/kb/DL838
Hope it helps
Stefan

Quicktime and itunes wont install. I have never had quicktime installed on my computer before

I recently bought an ipod touch 4g and realized that I needed itunes to activate it. After downloading itunes it wouldn't install, no error messages or anything, when I click on the installer it just doesn't do anything.
After downloading several versions of itunes (older versions) I finally found one that started to install. Then it told me that I need Quicktime on my computer in order for it to install. So I downloaded the latest version of quicktime and had the same problem, when I click on the installer, nothing happens. I tried downloading older versions of quicktime but still had the same problem.
I have never had quicktime or itunes installed on this computer before, so I know that it isn't an older version of the program hidden in my computer that is preventing the installation from happening.
My computer is running on Windows 7. I know that there wasn't a problem with downloading the software, the files weren't corrupted or anything. There are no error messages, the software doesn't even partially install. When I click on the installer, nothing happens. I have tried running the programs as an administrator and that doesn't change anything.
I have tried so many different things, but can't remember everything that I tried. Yesterday I spent nearly 10 hours trying to sort this out because I was determined to get my ipod running. I only stopped when my internet credit ran out and today after buying some more, I am trying again. Please help.

I appreciate the quick response, thank you for that.
One thing I did try was windows cleanup utility and searched through the program files for all apple software, but had none. I even deleted the temp files on my computer, and on my internet browser, but nothing happened.
One thing that I didn't think of was deleting the installation files in my downloads folder, pretty silly of me but I didn't think it would make a difference. I also spent about 2-3gig on downloads yesterday and didn't want to delete the files but as a last resort I did and emptied my recycle bin, then downloaded a fresh copy of Quicktime and finally it installed!
Now I am in the process of downloading a fresh copy of iTunes, the download hasn't finished yet so I haven't had a chance to install it yet but I have a much better feeling about it this time after deleting all the old installation files from my downloads folder. If Quicktime worked after that, I am sure iTunes will.
I can't believe it was something so simple as deleting the installation files in my downloads folder and emptying the recycle bin. I had seriously gone through my entire computer looking for any little file that was related to Quicktime or iTunes. I didn't even think of the two most obvious places. I spent so much time and credit downloading multiple files and my computer even got a virus when trying to download a copy from an unauthorized source, I had no problem getting rid of the virus, but struggled with Quicktime and iTunes, that is why I got so frustrated! I feel like an idiot now :-P
Thank you for your help. I still havent installed iTunes yet, so fingers crossed. I think it will work now though.

Quicktime and itunes will not open error message

I think their is suppose to be two files (QuickTime.qts and QuickTimeVR.qtx) in the systems 32 folder. But there is a quick.ime also in the folder, do I delete it so that my quicktime and itunes work.

No, quick.ime is not part of Quicktime. Don't delete it.
If Quicktime will not open, then iTunes can't work.
Can you give the Quicktime error message in full, and also check in your Windows error logs or Problems & solutions to see if there is more information there.
You haven't given your Windows version which helps when troubleshooting.

Quicktime and Itunes will not launch!

Both quicktime and itunes come up with errors whenever I try to lauch them. I have tried nearly EVERYTHING and they will not start! This is quicktime error-
Quicktime Player has encountered a problem and needs to close. We are sorry for the inconvenience. Error signature is BEX

Interesting. In that case, the errors are probably being caused by the absence of the two files I mentioned earlier. Haven't seen one of those for a while.
We'd better swap out your existing QuickTime. We'll take a few additional explicit precautions along the way, just in case.
First, download and save a fresh copy of the QuickTime installer (QuickTimeInstaller.exe) to your hard drive. (Don't run the install online, and don't start the install from the downloaded installer just yet. Use the download option that doesn't mention iTunes.)
http://www.apple.com/quicktime/download/
Now head into your Add or Remove Programs control panel. Uninstall QuickTime.
Next we'll clear away any leftover QuickTime program files or folders.
In "My Computer" open "Local Disk C:" or whichever drive your program files are installed on.
Open the "Program files" folder.
Right-click on the "QuickTime" folder (if it still exists) and select "Delete".
Empty your recycle bin and restart the PC.
After the PC restarts, do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
Now start the reinstall by doubleclicking the QuickTimeInstaller.exe file you downloaded earlier.
Reenable all security software prior to reconnecting to your network and/or the internet.
Did the QuickTime install seem to go through properly? If so, are iTunes and QuickTime launching for you now?

DEP error when opening quicktime and itunes

I've installed the latest version of both quicktime and itunes on my new laptop but neither of them open as they are prevented by DEP on windows vista, does anyone have any idea how to get around this or help me. It's fustrating as i can't update the music on my i-pod touch

DEP errors often seem to occur with incompatible codecs.
Go to your control panel (classic view) and try to start QUicktime Preferences. Post the error message *in full*. This can give a clue about codec issues.
Have you installed any of the following:
ACE & K-Lite mega codecs package, QT alternative, Storm codec, WinAVI video converter, Mpcstar, (possibly starcodec pack, 3ivx)
If so uninstall them.
Assuming this is a codec problem you need to remove then reinstall QUickitme after uninstalling the problem software.
Then download the version of Quickime without iTunes:
http://www.apple.com/quicktime/download/win.html
Now Remove Quicktime using the method for Quicktime in this article (just Quicktime):
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name.
Restart you computer
Install the stand alone Quicktime and check if it starts.
If it does you are in a position to find out if iTunes is OK.

Extremely slow download time for quicktime and itunes

When clicking to download quicktime and itunes, I get a message saying it will take 10h 10mins to download, even though its only 36MB! I've been trying for a few hours to download from different sites, deleting the old quicktime from the comp and restarting, but to no avail. Does anyone know what causes this problem or how to fix it? All other sites and downloads are working as quickly as usual.
Cheers!

It's not fair for Apple to produce a 5gb upgrade with no option to get it on CD instead of download. Obviously their own servers cannot handle the demand. The blogs are littered with complaints - not just one ISP but many.
By the way, apple - did you know that many of your customers have monthly download limits from their ISP? They're probably going to pay more for the overages than they would have for a CD with the update on it.
Please change this for the next update.

Upgrade of our 10.4.11 laptop to 10.5 is accomplished and we now need to upgrade Quicktime and iTunes; however, the user name and password is now not working after the upgrade to 10.5.

Object is to sync address and calendar between laptop with Max OS 10.4.11 and iPhone. Upgrade of our 10.4.11 laptop to 10.5 is accomplished and we now need to upgrade Quicktime and iTunes; however, the user name and password for the laptop is now not working after the upgrade to 10.5., though it was working prior to the upgrade, for file sharing.

@ BDAqua > I tried your suggestion but no luck. holding opt+command just gave me a blue screen and it rebotted, pushing the disk out of the drive. Yes, the macbook has 1 gb of ram. I realize that the min req. call for 2 gb of ram so i've got an order in for another dimm to put into the machine. Thanks for your suggestions.
@ a_brody > Yes. The machine was plugged into a power source. The disk promts you to do that and i recall aspect this form other installs. Thanks for the reminder tho! ( btw your second post is like greek to me man!)
@ Kuncklesmac > You're right about Snow Leopard being an upgrade from Leopard. I'm aware of this. And yes previously i've been told by Apple that I needed the Box Set (not the family pack. i am using the family pack for OS Snow Leopard) to upgrade my 10.4.11 mac - they never mentioned adding ram but i figured that out on my own and an apple specialist recommended it when i purchased Snow Leopard and confirmed that I coul duse the Snow Leopard to upgarde from Tiger (10.4.11). I've also read extensively (as i said above) that it isn't necessary (always) to buy the box set. Several 10.4.11 users report having upgraded using the Snow Leopard upgrade disk only (not the Box Set) without trouble on intel macs (also see the apple link i posted). So i'm just ondering how they did it and i cannot.
Thanks fo rall yor help!

Quicktime and iTunes "quit unexpectedly" when I try to open them

I'm getting an error message whenever I try to open either Quicktime or iTunes saying that the application quit unexpectedly. The error report (for both Quicktime and iTunes) says (amongst other things):
Exception: EXCBADACCESS
Codes: KERNPROTECTIONFAILURE
Thread 0 Crashed with PPC thread state 64
Anyone any ideas? Thanks.

Please post the crash report here so we can view it and offer help.

Quicktime and iTunes are dead

I commited suicide, i guess, by creating a "custom" application folder, moving all system applications from their original location to another folder, named by me "aplications", and deleting the original empty aplication folder.
Don't ask me why , i still don't get it ......:-(
Then my iTunes and Quicktime died, meaning when i launch themthey do nothing, for ages, untill i have to force quit 'em
So i returned all of the system applications back to its "original" folder, reinstalled quicktime and itunes but still no go.
I have installed like 10 non systen aplications after that, and i'm really out of time, do you think i'll have to reinstall the whole system again or there's a workaround to make QT and iTunes back?

If you deleted the "original empty application folder," how did you then return items to it? Did you create a new Applications folder yourself? Or what?
At the root level you should have something like the following:
Applications
Library
System
Users
The Applications folder in turn should contain all the iApps at its root level. Also when you do GetInfo it should have the following permissions:
You can: Read & Write
Owner: system (locked)
Access: Read&Write
Group: admin
Access: R&W
Others: Read only
If you now have a root level Applications folder (and it must be Applications, not applications) that you created it could be the permissions are messed up. You can check with GetInfo and see if they match the above. You can try setting them to that yourself. I would also strongly advise you to run Disk Utilities from the Utilities folder (incidently, what did you do with THAT folder in your arrangement frenzy?) and run Repair Permissions. That might get things working again. In future do not change things that the system has done unless you know precisely why it is set that way and what will happen if you alter it.
Francine
Schwieder

Why can't I uninstall or reinstall quicktime and Itunes on my computer

Why can't I install or reinstall Quicktime and Itunes on my computer.

Refer to yhis article:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926

Missing iCal calenders after updating Quicktime and iTunes

I updated Quicktime and iTunes yesterday and when I tried to open my calenders in iCal this morning there was nothing !
Has anyone got any ideas of what happened here and how to avoid it in the future. I do have my iCal events calenders on my iPod so can I transfer them back into iCal on my PB ?
Powerbook G4 1,25MHZ, OS 10.3.7, 2GB RAM, Superdrive, 80GB H/D
PBG4 1.25MHZ Mac OS X (10.3.7)

Hi Mylenium:
Just as an additional info, when I stated "Apple Forum" I was referring to a suggestion made and publish there by one of the Apple Support guys.
Thanks for your suggestions. As I stated before, I put the DLL back to the "original" folder, re-started the sytems but I am still getting the AE error regarding a "missing entry on the SQLite3.dll".
After putting back such file to the original folder now I am getting the "same inital error" I got after the update ONLY in iTunes. I have not dare to move anything with my iPod yet. I do not want the whole thing to become worst that already is.
In regards to your nest suggestion "...Another thing I can think of is that you might actually need to unregister the DLL via regsrv, then re-register it somehow to re-establish the proper hooks. Still, quite odd....."..
I wonder if you cand provide me with the necessary steps to attempt this. I have no experience working/fixing DLL's.
Thanks and regards,

Quicktime and iTunes 6 problems...Urgent Help! Please!

I have recieved an iPod for christmas, for use on my laptop which currently uses iTunes 6. I would like to be able to burn some tracks onto a disc, but a CD-Burner for the laptop is not availiable. My Family Computer however, does have a CD-Burner, so I thought I would be able to burn the tracks from here. I installed the version of iTunes supplied with the iPod and connected the ipod to the computer. I attempted to play some purchased music, in order to add it to my library and was told it was not authorised to play in the computer. I attemtpted to authorise it and it then told me that I needed to install iTunes 6. I did so, and half way through the download, it stopped and told me their was an error with the Quick time download (Error : - 3). I attemtpted to use iTunes after the installation finished and it told me that I could not use it becuase it require a certain version of Quicktime. I then attempted to dwnload the version of Quicktime, without iTunes. There was an error (1402). After tis there was another error (-1603). It then told me Quicktime could not complete its installation...Could anyone direct in the right direction to being able to have iTunes 6 and burn tracks from my iPod? Help would be MUCH appreciated...
I am using Windows XP Service Pack 2...

hiya!
I then attempted to dwnload the version of Quicktime, without iTunes. There was an error (1402).
hmmm. that's the underlying problem that is causing the -3 on the itunes install.
let's try applying the following treatments:
Error 1406 or 1402 appears when you install iTunes or QuickTime for Windows
... and if you end up trying the regedit, let's take a few additional precautions on the standalone QT 7.0.3 reinstall after that.
reboot the PC first. then download and save a copy of the QT 7.0.3 installer to your hard drive. (we'll run the install from there rather than online.) switch off any antivirus and antispyware applications prior to the install.
Quicktime 7.0.3 Standalone Installer
keep us posted.
love, b

Startup Problems after Installing QuickTime and ITunes 7.5 Update

I went to Software Update today and Installed the new ITunes 7.5 and Quicktime update and after it finished, it asked me to restart the computer. After I restarted:
-All Desktop icons keep flashing at the same time every 3 seconds
-The top white bar with the apple logo in the left corner keeps disappearing and reappearing at the same time as the icons do.
-Every program I open closes within 5 seconds of me opening it, i am only able to open them in the first place because my dock is the only thing that does not disappear.
-Finder and System Preferences are not accessible.
I do not have the System Restore/Tiger backup CD's with me, If these are needed, is there any way possible to use the ones that come with an Intel MacBook, just to maybe repair the hard drive or whatever may be needed to be done?

Hello,
If you mean ... is it ok to use system restore disks that came with an Intel MacBook on an iBook G4, no, that's not possible. Your iBookG4 is a PowerPC... the MacBook has an Intel based chip.
If you installed software such as iTunes and QT updates and these problems just started as a result it may be that your iBook drive hasn't enough available space. If you can, open any Finder window. The amount of free drive space is displayed there. 15% or less is bad. If this is indeed the case, then try to move important files off that drive.
If you can run Disk Utility.. it's in your Applications/Utilities folder. Launch Disk Utility. In the panel on the left, select MacintoshHD 10.4.x, make sure the First Aid tab is highlighted, then click Repair Disk Permissions... that might help. I'd suggest you Verify the disk for errors but you can't do that without the iBook system restore disks.
One other suggestion is to purchase either DiskWarrior available here: www.alsoft.com
or TechToolPro available here: www.micromat.com (I've used DiskWarrior successfully 3 times on my iBookG4!
I hope something I've suggested helps...
Carolyn

Quicktime and iTunes 6 problems...Urgent Help!

I have recieved an iPod for christmas, for use on my laptop which currently uses iTunes 6. I would like to be able to burn some tracks onto a disc, but a CD-Burner for the laptop is not availiable. My Family Computer however, does have a CD-Burner, so I thought I would be able to burn the tracks from here. I installed the version of iTunes supplied with the iPod and connected the ipod to the computer. I attempted to play some purchased music, in order to add it to my library and was told it was not authorised to play in the computer. I attemtpted to authorise it and it then told me that I needed to install iTunes 6. I did so, and half way through the download, it stopped and told me their was an error with the Quick time download (Error : - 3). I attemtpted to use iTunes after the installation finished and it told me that I could not use it becuase it require a certain version of Quicktime. I then attempted to dwnload the version of Quicktime, without iTunes. There was an error (1402). After tis there was another error (-1603). It then told me Quicktime could not complete its installation...Could anyone direct in the right direction to being able to have iTunes 6 and burn tracks from my iPod? Help would be MUCH appreciated...

See if this article helps
http://docs.info.apple.com/article.html?artnum=93865
Also, the installing and upgrading forums will have more answers to this type of question.
http://discussions.apple.com/forum.jspa?forumID=792&start=0
Good luck!

Quicktime and itunes problem

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