Quicktime causing iTunes to crash?

Downloaded and installed the new version of iTines a few days ago - tried starting and got the "iTunes has encountered a problem... " blue box. It now does it every time I try to start iTunes. In the debug info of the report:
AppName: itunes.exe AppVer: 6.0.4.2 ModName: quicktime.qts
ModVer: 7.0.4.80 Offset: 004ba7b5
(this is in XP SP2 - never had a problem before)
Seems quicktime module is causing this. Some other quicktime related problems started at the same time - like my explorere crashes any time I go to the QuickTime tab on the iTunes web page.....
Tried to re-install quicktime, but it will not be uninstalled - either through the Quicktime uninstaller or the one in the Control Panel.
So, I am stomped - what can I try to get my iTunes running again? Any ideas? Please send e-mail to [email protected]
Thanks in advance

Well, after some searching, I found the http://discussions.apple.com/thread.jspa?threadID=265555&tstart=0 thread where the similar problem is described. Went through the proposed solution, got most of the way through the re-install, then got a box:
InstallShield
1608: Unable to create InstallDriver instance,
Return code:-2147319784
So, still stuck.....

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