Quicktime could not be verified and expanded
I get the update that there is a new QT version to be installed.
When I click ok to download it and install it, it downloads fine and then when it tries to install I get the error message :
"Quicktime could not be verified and expanded. Make sure you have permission to write to /tmp/501/temporary items/com.apple.softwareupdate"
All other software updates install just fine.
I have run the disk utility several times to restore permissions to the drive.
I have 10.3.9 with 5.5Gb available.
HELP
Hi, perhaps you installed QT as a different user (maybe an admin user)? I've had some updates that I had to run as an admin user, or as root because of permissions, though not QT. Try being an admin user or root and downloading this upgrade. You should have no problems.
HTH,
~FifthWheel
Similar Messages
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The update "iTunes" could not be verified and expanded correctly.
Hi all,
I was tryng to upgrade to the latest version of iTunes and I got this message
*The update "iTunes" could not be verified and expanded correctly.*
*It also says: Make sure you have permission to write*
*to /tmp/501/TemporaryItems.com.apple.SoftwareUpdate, then try again.*
Any ideas what that means?
Thanks,
Anariehttp://docs.info.apple.com/article.html?artnum=106712
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Software Update - could not be verified and expanded
I tried to do a search on this, but didnt initially find anything.
Software Update runs, finds updates to download, I click Install Updates, they are downloaded but then I get an error that reads, The update "XYZ" could not be verified and expanded correctly. Make sure you have permissions to write to /private/tmp/501/temporariyitems, then try again.
I tried to chown the permissions on that directory, no difference. I then did:
sudo su
cd /private
rm -r tmp
mkdir tmp
cd /
ln -s /private/tmp tmp
...and now the error message for software update has become: blah blah blah, Make sure you have permission to write to /tmp/com.apple.SoftwareUpdate, then try again.
Can anyone help? This computer has been sitting dormant for a couple of months and I wasnt the main user before so I can only assume this has been going on for a while and is not a new issue. Thanks!!!
Message was edited by: Arbitrage1Arbitrage:
I wasnt the main user before
Do you have an admin account on the computer?
Instead of Software Update, I suggest that you download and install 10.3.9 Combo Update. Remember to Repair Disk Permissions before and after installation.
Happy Holidays.
cornelius -
while i was updating it was failed for 3 times and then i started to update it again and then it was showing as the product verification could not be verified and the product verification may be damaged or not signed
Mavericks installer can’t be verified
Mavericks Installer can’t be verified (2)
Try running the combo update.
10.9.2 -
Please help. I changed my apple id password and now cannot use facetime and my icloud continues to prompt me for my password and I continue to give it but, I repeatedly am prompted for the password unless I cancel the icloud. I have tried changing my password back to the password I had before and this did not work. I have tried to use another e-mail address for facetime and had verified that e-mail address and this did not work. I do not know how to fix this problem. I have thought about changing my apple id but am not sure how I would be able to carry over the same credit card number to the new apple ID. I loved my Mac book Pro because I could facetime my boyfriend while I am working away and now I cannot. I am starting to hate Mac.
The idea to jumpstart by change was not the smartest one, but gives you an opportunity to use that "temporary" account as permanent. You do not have a choice cause obviously despite you thinking that old account is no more -it does exist on Apple servers. And if you are unwilling to share your [email protected] with friend, just create one extra [email protected] for your friend. One suggestion - do not use gmail.
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"This disc could not be verified" error when burning CDs
Every time I try to run the CD Burner, the disk seems to finalize then I get this error message:
*This disc could not be verified and might be unreliable. Try again using a new, blank disc. (Error code 0x80020063).*
I have tried with many blank disks and different data (text files, music files, etc). The CDs I am using are blank Memorex CD-RWs.
This machine is using a Matshita DVD-R UJ-845, here's the rest of the info from the System Profiler if it helps:
MATSHITA DVD-R UJ-845:
+Firmware Revision: DBN9+
+Interconnect: ATAPI+
+Burn Support: Yes (Apple Shipping Drive)+
+Cache: 2048 KB+
+Reads DVD: Yes+
+CD-Write: -R, -RW+
+DVD-Write: -R, -RW, +R, +R DL, RW
+Write Strategies: CD-TAO, CD-SAO, DVD-DAO+
+Media: Insert media and refresh to show available burn speeds+
What can I do to get my CD burner working?All good suggestions...thanks to all of you weighing in. I have had no issues buring DVDs or CDs (7 months) until this week and am a bit puzzled. Since this verify issue popped up, I've tried buring data from various sources and had some success. As such, I suspect it's not a hardware problem.
I was able to review 1500 JPEGS burned to 1 DVD one-by-one until I found the single file that was an issue. I did this on an XP machine and got a 'cyclic redundancy' error which leads me to believe that I've got a software problem tied to a recent update.
That file is not corrupted at the source and can be copied individually without issue. I've varied burn speeds, media types, file types and data sources and have not been able to identify why 3 of 11 have worked.
The first DVD I burned using dic utility at 4x worked. I felt good that I had a workaround to burning via finder but 3 subsequent attempts with disc utility have failed, too. -
Macintosh HD could not be verified completely
Own a Mac air (purchased late 2012) haven't had issues until today when it would not start up. It chimed, the grey apple appeared. Then nothing. Ran a verify disk and got a message the Hd could not be verified and error: this disk needs to be repaired. I clicked the Repair Disk which then says disk utility can't repair this disk.
So to complicate this issue a backup has not been done recently and we live out of country and don't have access to an Apple store. We have an iPad, which I am using now and have an external disk drive but that's all we have to work with. :(
Is there a way to back up the data from a safe mode or whatever Mac calls it? And could a problem with a file system cause the error? If so, how can that be fixed. Any help is appreciated.
ThanksSo it will boot the Recovery Partition quickly and you show you options for Disk Utility and Reinstall OS X (among others). That is a good sign.
Try booting in Safe Mode and then running a Time Machine (or other) backup.
(You cannot backup to a Time Capsule while in Safe Boot mode.)
Press the power button and as you hear the bong hold down the Shift key.
If it will boot then run a Time Machine backup.
Time Machine Basics: http://support.apple.com/kb/ht1427
If you could not compete a backup from Safe Mode then skip to the Emergency Data Recovery below before attempting to repair the disk.
Repairing the Disk and Reinstalling OS X.
Boot the Recovery Partition and start Disk Utility.
Click on your system volume (Macintosh HD).
If the S.M.A.R.T status does not say “Verified” then when you are done with these procedures the SSD will need to be replaced.
Repair Disk.
If it did not repair completely the first time, try once more.
Try a Safe Mode boot to backup the data and then a normal boot.
If a normal boot did not work boot the Recovery Partition and reinstall OS X.
Try a Safe Mode boot to backup the data and then a normal boot.
If a normal boot did not work it is time for a clean install. This will wipe all data from the SSD. Hopefully by now you have recovered your data.
Unplug any external disks.
Boot the Recovery Partition.
Format the system drive using the procedures below, selecting the system disk.
Reinstall OS X.
Boot normally. If it still won’t boot then there is something still wrong with the SSD or other hardware.
If it boots normally, this time it will ask to reload the data.
Tell it to reload your data from your Time Machine backup or the emergency data recovery disk.
Recover data by booting from an external system disk:
You will need an external drive which you will erase for this procedure.
(Do not erase your existing backup, even if it is not current.)
Format the external disk as instructed below.
Install OS X onto that external disk, booting the Recovery Partition.
Boot from that external disk (Boot then hold down Option).
Using the Finder drag as many folders as you can to the external disk.
Formatting the external drive:
Boot the recovery partition.
Format (and erase) the destination recovery disk:
Plug in the drive you are about to erase.
Select the volume that is NOT your system disk.
Click on Partition.
Pull down under Partition Layout to 1 Partition.
Click on Options…
Select GUID Partition Table.
Name: Emergency Backup
Format: Select Mac OS Extended (journaled)
Click Apply.
Click Partition.
Once your system is healthy again be sure to maintain one or two reasonably current backups.
More about backups:
Time Machine Basics: http://support.apple.com/kb/ht1427
Most commonly used backup methods: https://discussions.apple.com/docs/DOC-3045
Methodology to protect your data. Backups vs. Archives. Long-term data protection: https://discussions.apple.com/docs/DOC-6031 -
My daughter and I were both on same Apple ID. We are trying to change hers but when we do, it says her email is already associated with an Apple ID but when we try to get the password, it says that it could not be verified. How do we correct this?
Not from your end. Click here and ask the iTunes Store staff for assistance.
(126716) -
Problem with ID and download from app store:computer or device could not be verified
Hello.I have mac and i had one game from app store,but one day i couldnt open it,it ased me to ented my App ID and password,,,i did but it wrote to meYour device or computer could not be verified. Contact support for assistance. I allready chande my password and mad ned ID but nothing works.....the same problem.how can i download from app store again.thanks
Try a forum more suited:
https://discussions.apple.com/community/mac_app_store/using_mac_apple_store?view =discussions -
I can't update IPhoto, it says "the product distribution file could not be verified it must be damaged or signed in" I bought it on iTunes and have 8,000 photos already. how can I update and correct this??
You might try resetting the App Store application and clear the cookies via this menu:
as described in this website: Make use of the Mac App Store debug menu | MacFixIt - CNET Reviews
OT -
After getting the dreaded gray/blue screen, I tried to run disk repair on the internal disk. I got an error message saying "Disk Utility can't repair this disk and restore your backed-up files. The volume Macintosh HD could not be verified completely." What do I do now? This is an iMac and I'm running 10.6.8.
Clean Install of Snow Leopard
Be sure to make a backup first because the following procedure will erase
the drive and everything on it. See below for how to clone a drive.
1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came
with your computer. Insert the disc into the optical drive and restart the computer.
After the chime press and hold down the "C" key. Release the key when you see
a small spinning gear appear below the dark gray Apple logo.
2. After the installer loads select your language and click on the Continue
button. When the menu bar appears select Disk Utility from the Utilities menu.
After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
size.) Click on the Partition tab in the DU main window. Set the number of
partitions to one (1) from the Partitions drop down menu, click on Options button
and select GUID, click on OK, then set the format type to MacOS Extended
(Journaled, if supported), then click on the Apply button.
3. When the formatting has completed quit DU and return to the installer. Proceed
with the OS X installation and follow the directions included with the installer.
4. When the installation has completed your computer will Restart into the Setup
Assistant. Be sure you configure your initial admin account with the exact same
username and password that you used on your old drive. After you finish Setup
Assistant will complete the installation after which you will be running a fresh
install of OS X. You can now begin the update process by opening Software
Update and installing all recommended updates to bring your installation current.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
You may be able to backup your data if you have an erased external drive you can use. Before you do the above but after you have opened Disk Utility you can try to clone your drive:
Clone using Restore Option of Disk Utility
1. Open Disk Utility.
2. Select the destination volume from the left side list.
3. Click on the Restore tab in the DU main window.
4. Select the destination volume from the left side list and drag
it to the Destination entry field.
5. Select the source volume from the left side list and drag it to
the Source entry field.
6. Double-check you got it right, then click on the Restore button.
Destination means the external backup drive. Source means the internal startup drive.
Now this will only work if the drive is accessible and can be cloned by Disk Utility. Otherwise, you would need to access your drive from another Mac that you can connect via Firewire - Target Disk Mode. -
Your computer could not be verified Mac App Store and FaceTime
Hi All
I've been trying through several forums for a long time to find a solution for my problem before giving up, I'll go down to the point:
I have an iMac Intel 20" early 2008 (I can provide more detailed specs when required). I am using Mac OSX Lion installed from a usb and prior used Snow Leopard. They problem has been consistent thru all versions, same symptoms, same all.
1. Whenever I try to login to Mac App Store I get the famous: "your computer could not be verified, please contact support for assistance". FaceTime also does not login, promptying a "server error, try later".
2. Contacted support, and after 16 emails back and forth all I was told at the end was: "I am able to log in into your mac app store account from this side after resetting your account,is there anything I can do for you today".... (!!!!????)
3. There has been a problem parallel to that, and although I am not sure they are related anyhow I need to point it out. My ethernet port stopped working and there is no way to create any connection through it. I can still use wireless quite well (reason why I still keep my machine). After sending the machine to repairs, diagnose was that it could be a problem on the logic board and to fix it may require to replace LB entirely. So I decided not to go for it and keep the machine only with wireless connection.
So I have tried every single solution found (so far...) on google and forums to no avail: a) deleting .plist, b) resetting network configs and creating new locations, c) resetting PRAMs (not sure if it solve anything, but tried anyway) and others. The problem still persists with the same symptoms.
I can login into iTunes store and buy applications from computer, iPhone and iPad, which makes me think that my credentials are valid, alas, I logged into this forum using them.
I also tried creating a new account at App Store, when I request it through the Application, the "little fan that advises you to wait" appears, but suddenly dissapear with no warning or message at all (!!!!????). It is like you never requested anything in first place.
Obviously I can still use my machine for internet and stuff, but my ability to purchase/use any Apple software is seriously restricted. I cannot purchase any software anymore if AppStore is going to be the main way to acquire it (which I think it will).
So, my big questions are:
1) Is this hardware problem (ethernet, logic board, connection ports) remotely related to the machine authentication process when using MacApp Store and FaceTime through Apple?
2) Is there a way to fix this through software, before I consider replacing the machine? (Please take into account that I have already tried TS1811, deleting .plist files, resetting network, creating new locations from scratch... I basically searched thoroughly on google, forums and tips and tried all reasonable found recommendations before posting).
Thanks in advance.Thanks Livia and Huevoos (eggs??) for your interest in this post.
In a nutshell, I haven't been able to solve this. I gave up on Apple support after they proved useless.
As Huevoos suggested, and I confirmed it time and again after browsing thru endless forums, it seems that the user validation routine for the Mac App Store is done by looking into your network settings, which in my case are either incomplete or erroneous due to the broken-down ethernet. (I am still waiting for somebody more experienced in this forum to contradict or explain this).
So, because I still have wireless connection, I can use my machine for day-to-day chores, have not been able to purchase anything up to this date in the Mac App Store though. I'm waiting for either a software update that could correct this (Mountain Lion??? there's no guarantee only hope) or the moment when my machine will need to be replaced by a new one with a functional ethernet.
I'm sorry I can't be of more help. But I'm pretty much in the same situation as you guys.
Live long and prosper.
Brt1618 -
Hi:all
I can't download an app or update ,It says ( the product distribution file could not be verified) in App Store
,and in iTunes says An unknown error occurred (-50) ?
Help Please.See this link from another similar question. It may need patience to resolve. I think Thomas Reed's suggestion is best place to start.
App Store rejects buy of Mountain Lion: Apple Support Communities -
"The product distribution file could not be verified. It may be damaged or was not signed."
please help! i want to update my computer!!!"Update your new MacBook Pro"?
Well, if your MacBook Pro is new, it already has Mavericks installed and there is nothing to update.
Go to the Menu Bar, and click the Apple logo. Then click "About This Mac." Does it show OS X 10.9 or 10.9.1?
If so you are already running Mavericks. -
please help me coz i'm anew mac user and i don't have much knowledge about mac system
how can i skip his error ( The product distribution file could not be verified. It may be damaged or was not signe )
because it's driving me crazy
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