QuickTime could not remove the previous version.

Hello. I tried to update to the most recent iTunes, but the infamous Quicktime error shows up. So I deleted both iTunes and QuickTime from my computer as best I could. I even went through my entire registry deleting anything QuickTime, but I still get this message.
I also installed Windows Install Cleanup however it was not in the list.
So at this point I am not sure why it isn't installing properly. Ideas?

I also installed Windows Install Cleanup however it was not in the list.
Open up your CleanUp again, and have a look up at the top of the list. *(Don't remove anything at this stage.)* Are there any entries there that don't have a name, but just show "All users" and the version number in square brackets? If so, what version numbers are you seeing?
(Sometimes if an msi is damaged in the right/wrong sort of way, it shows up in CleanUp without the program name. So we're checking for a QuickTime .msi like that ... but other things that ought not to be removed also show up in there without version numbers, so we don't want to go deleting stuff willy-nilly.)

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I tried installing an update to QuickTime. An error occurred and it wouldn't install. I tried removing the QuickTime program, but a window appeared telling me that a fatal error ccurred during installation and I could not remove the program. Now what?

I tried installing an update to QuickTime. An error occurred and it wouldn't install. I tried removing the QuickTime program, but a window appeared telling me that a fatal error ccurred during installation and I could not remove the program. Now what?

I tried removing the QuickTime program, but a window appeared telling me that a fatal error ccurred during installation and I could not remove the program.
I think we'd better see if some other application (other than QuickTime itself) has dropped old QuickTime componentry in the system files on the PC. (If there's a version mismatch between the old componentry and the "QuickTime proper" componentry, that can create those symptoms.)
So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view options on the PC.
1. Open My Computer from the desktop or Start menu.
2. In the Tools menu, click Folder Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
5. Click OK.
Now in My Computer, open your C drive.
Open the "Windows" folder.
Open the "system32" folder.
What files and/or folders can you see in there with QuickTime in the file/folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

HT1923 I could not update the new version of itunes. I uninstalled the previous version, but I cannot get the new version to update on my windows 7 i5 pc..any solutions? thanks

I could not update the new version of itunes 11.1.4.
It told me to uninstall the old version, but I cannot install the new version.
Any help?/ solutions?
Thank you

Hello jasopz,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
Best of luck,
Mario

Trying to dowload the latest version of itunes and I get a message that it can not remove the old version

I bought a new touch and tried to plug it into my pc. itunes said I need the 10.5 version with new ipod. I downloaded the latest version and when I try to install it to my pc it gives me the message that it can not remove the old version and contact tech support. Please help.

A window pops up when I try to install that says the old version of itunes can not be removed contact tech support. Then another window pops up that says the feature you ar trying to use is on a network resource that is unavailable.
perfect, thanks.
Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select anyiTunesentries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I don t succed in updating itunes at the newest version because pc can t remove the previous version

i don t succed in updating itunes at the newest version because my pc cannot uninstall the previous version

Is that a:
The older version of iTunes cannot be removed. Contact your technical support group.
... error message?
If so:
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Why does Photoshop Elements not remove the old version after installing an upgrade?

When I install a new version of Photoshop Elements, it converts the old catalog but does not remove the old programs. I just installed PS 11 over PS 10 and it did not remove it. I have had the same problem with each upgrade. I have to manually uninstall the old version.
Thanks.
Jim Coleman
[email protected]
Rogers, AR

It's good to have the software you paid for
Uninstalling the older version post an upgrade might be discomforting to many users, so...
Catalog conversion works fine irrespective of whether you uninstall or do not uninstall the older version since the catalog folders are not touched during uninstall.
Thanks
Andaleeb

2014 update did not uninstall the previous versions

When I got the 2014 updates, none of the installs deleted the previous version. In addition people are complaining that if you uninstall the previous version by hand, then the new version fails to work correctly. What Adobe has done here is very confusing, and I would like a better explanation than I'm seeing.

http://blogs.adobe.com/jkost/2014/06/installing-the-2014-release-of-creative-cloud.html
This messages says (at least some) CC 2014 programs use NEW plugins https://forums.adobe.com/thread/1499663
-so do not uninstall the older CC programs if you use plugins in your programs until you are sure you have plugins that work in CC2014
If you are sure you don't need the old CC programs
-http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
-read reply #3 about the ORDER of uninstalling & installing https://forums.adobe.com/thread/1242671

HT1349 I can not install iTunes on my PC, I get an error message: "Unable to remove the previous version of Apple Software Update". How should I resolve this problem.

I can not install iTunes on my PC, I get an error message: "unable to remove previous version Apple Software Update"

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get aCode 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Updateentries and click "Remove", as per the following screenshot:
Next, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?

I recently upgraded to Lion but Quicktime is still running the previous version. I.e. not Quicktime version 7. How do I upgrade Quicktime?

I recently upgraded to Lion 10.7.1. I understand that Quciktime 7 is part of the OS. For some reason it did not upgrade and I am left running Quicktime 10.1. I can't see QT 7 available for download, how do I get it?
Many thanks.

Niel wrote:
No, there isn't.
(60414)
Is it possible to get the system to Prefer QT 7 Player?
I am happy to never use QT X again.
When you start QT 7 player, under the first menu there is a "Registration" menu item.
Enter your name and Registration code, THEN hit the TAB KEY. Do not click the "Buy..." button.
That should do it.
Make sure you have the CORRECT version of QT 7:
http://support.apple.com/kb/HT3678

I can't not play my games anymore, the curser (shotting balls) hesitates and slow down the game, how can i go back to previous version. it's not in the previous version box in properties

I WANT TO GO BACK TO PREVIOUS VERSION, BUT IT'S NOT IN THE PROPERTIES. THIS VERSION DOES NOT WORK WITH THE GAMES I PLAY, IT'S MESSING AND SLOWING THINGS DOWN

Sorry to hear this. What have you tried in the way of troubleshooting? Have you tried running from a new user account ?
This really isn't the best place to reach out to Apple. It's a user-to-user forum. A very long shot, but you could contact an Apple retail store and possibly they'll be able to help…but that assumes you didn't update your project and events if you need to work on any of those shows.
For some time, contributors here and other FCP forums have reminded people to follow Apple's best updating practices and archive the pre-update version of the app as well as their projects and events. Absent those archives, there is also the possibility of doing a restore from Time Machine (or some other BU utility), if used.
Best of luck.
Russ

I could not install the new version.

I could not reinstall.

Hi yoshikof34222603,
I am sorry for the inconvenience caused.
Please try this direct link to download latest Adobe Acrobat Reader DC : Acrobat Reader DC Learn & Support
Let me know if you still experience any issue.
Regards,
Aadesh

Can not remove the old version of itunes.

I am trying to install itunes7 , but about half way through the instalation it stops and asks me to locate "itunes.msi". I deleted all of my apple / ipod related files , but it still doesn't work. Help please.
thanks

I am trying to install itunes7 , but about half way through the instalation it stops and asks me to locate "itunes.msi".
with that one, let's try the following procedure.
first, head into your Add/Remove programs and uninstall your QuickTime. if it goes, good. if it doesn't, we'll just attend to it when we attend to itunes.
next, download and install the Windows Installer CleanUp utility. use it to clear any existing itunes and/or QuickTime installation configuration information from the PC.
Description of the Windows Installer CleanUp Utility
next, use the the following document as a guide for manual removal of leftover itunes and quicktime program files:
Removing iTunes and QuickTime for Windows
now try another itunes install. does it go through properly this time?

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See
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*http://kb.mozillazine.org/Password_Manager
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Recovering_a_missing_profile
*[[lost bookmarks]]
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QuickTime could not remove the previous version.

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