"Quicktime has stopped working"

My problem began about two weeks ago when I tried to open iTunes, and it said "iTunes has stopped working." I uninstalled iTunes, and tried to reinstall it but there was an error with QuickTime. Now, when I try to open QuickTime it says "Quicktime has stopped working," and it will not let me uninstall it from my computer. I just want iTunes back, but I cannot have iTunes without QuickTime. =/

Okay. Let's proceed on the assumption that it is just a badly broken QuickTime, then.
Download and install the Windows Installer CleanUp utility from Microsoft:
http://support.microsoft.com/kb/290301
Now launch the Utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp and reboot the PC.
Next we'll clear away the leftover program files and folders. (These are 64-bit system instructions, which differ a little from 32-bit system instructions.)
Go "Start > Computer".
In Computer, open "Local Disk (C:)" or whichever drive your *program files* are stored on.
Open the "Program Files (x86) Folder".
Right-click on the QuickTime folder and select "Delete".
Go back into "Local Disk (C:)" or whichever drive your *operating system* is installed on.
Open the "Windows" folder.
Open the "sysWOW64" folder.
Right-click the QuickTime file and select "Delete".
Right-click the QuickTimeVR file and select "Delete".
Empty your Recycle Bin and restart the Computer.
Now try another iTunes install. Does it go through properly? If so, do iTunes and QuickTime launch properly now?

Similar Messages

  • Quicktime has stopped working message when I open that. Error message: Problem Event Name: BEX

    When I try to open Quicktime I get a message saying it has stopped working. The error message says:
    Problem Event Name: BEX
    Application Name: QuickTimePlayer.exe
    Application Version: 7.73.80.64
    Application Timestamp: 508900dd
    Fault Module Name: QuickTimePlayer.dll
    Fault Module Version: 7.73.80.64
    Fault Module Timestamp: 508900c0
    Exception Offset: 00005b6d
    Exception Code: c0000409
    Exception Data: 00000000
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 3081
    Additional Information: 9da7
    Additional Information 2: 9da7586a62744150d954cf6a5ec876d1
    Additional Infromation 3: db4f
    Additional Information 4: db4f7e51c3cffddbf929f5acfefa97e3
    Similarly, when I try to play media on iTunes, or when my iPhone is backing up, I get a message saying iTunes has stopped working with the error:
    Problem Event Name: BEX
    Application Name: iTunes.exe
    Application Version: 11.0.1.12
    Application Timestamp: 50c8fc7e
    Fault Module Name: StackHash_0a9e
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 0800a3bc
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 3081
    Additional Information: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: Same as 2

    We'd better check to see if some other application has stashed old versions of QuickTime componentry down in your system files.
    So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.
    First we'll need to change some view settings.
    In your Start menu, open Computer.
    In your Organise menu, select Folder Options.
    In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
    Click OK.
    Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
    Open the "Windows" folder.
    If you have a 32-bit version of Windows, open the "System32" folder.
    If you have a 64-bit version of Windows, open the "SysWOW64" folder.
    What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

  • Quicktime has stopped working - please help

    Hi,
    I've been using the quicktime that comes with the machine (haven't purchased the upgrade). A little while ago I downloaded a few add ons for quicktime from apple's quicktime components page (http://www.apple.com/quicktime/resources/components.html) because I thought they would help me play some obscure file types (they didn't).
    In any event, I don't know if it's related, be since then I'm getting a lot of blank screens on websites with just the Q symbol and a question mark. For instance, I can't play anything on youtube. Where the video should be is just that Q symbol and the question mark. I seem to have no problem playing things like the mac vs pc commercials on apple.com.
    I'm willing to put my quicktime back to the way it was if that would fix this, but I don't know how to do that.
    Any suggestions would be welcome. Thanks.

    YouTube videos are nearly all Flash media and to view them you must install Flash Player (free) and its browser plug-in.
    You may also need to "turn off" the QuickTime browser plug-in from trying to play Flash media.
    Sys Prefs/QuickTime/Advanced/MIME Settings button
    Remove the check mark (Miscellaneous) for Flash Media.
    Quit and relaunch any open browser and try the pages again.

  • ITunes has stopped working on Vista, help!!

    Earlier today, my iTunes was working fine. But then a friend of mine wanted me to download software that included a program called "Quicktime Alternative." I was skeptical but decided to try it our anyways. After the installation of a few things, my iTunes, along with my Quicktime, has stopped working. These are the errors I get when I try to open iTunes (Quicktime has the same error except anywhere it says iTunes, it says Quicktime)
    [IMG]http://i224.photobucket.com/albums/dd235/Longhornfreak94/iTunes_Fail.jpg[/IMG]
    [IMG]http://i224.photobucket.com/albums/dd235/Longhornfreak94/iTunes_Fail2.jpg[/IMG]
    I've tried uninstalling/reinstalling a few times, with no luck. I uninstalled all the files that I had previously installed at the recommendation of my friend. Still nothing. Any ideas?
    Can anyone help? All help is greatly appreciated!

    Those QuickTime alternatives will frequently break itunes, because iTunes depends on a good QuickTime installation. itunes uses hte Qt audio & video codecs.
    See if you can download and install this QuickTime standalone. That should get iTunes working again. Make sure to get the version withOUT itunes.
    http://www.apple.com/quicktime/download/

  • Vista STILL getting "Export Controller has stopped working" problem

    Everyone knows about the "Export Controller has stopped working" problem. The error message displays, then half a minute later, you get a "Quicktime has stopped working" error message. I have Googled it numerous times and I have never found anything more than what I did the first time. As far as I'm aware there are still no fixes for this problem. I believe there has been about three Quicktime updates since the first release of Quicktime 7, when this problem arose, and none have made any difference. Reinstalling and uninstalling + redownloading doesn't work, and I am not prepared to downgrade to an older version of iTunes, or buy a Mac. If anyone has any possible fix for this, please post here. I wish Apple would do something about this.

    A permissions glitch I think, Marz, masquerading as the Export Controller thing we saw a reasonable amount of a few versions ago. (I just checked the wife's 64-bit Vista lappie, and the QuickTime Player Start menu shortcut should have a run as administrator in the right-click menus ... whether that's part of your permissions trouble or a seperate business isn't clear, I'm afraid.)
    The bulk of those "Export Controller" errors got fixed by an update to Apple Application Support, but I was involved in an epically long-running thread back then where we found that for a rare subset of them: (a) Run as administrator would launch the QuickTime Player without the message, and (b) in other admin user accounts on the same PC, the QuickTime Player could be launched normally without the message.
    Since then I've seen a few other similar user-account-specific issues (with different error messages) where the same run-as-administrator trick gets you past the troubles. The precise error message seems to depend on which file/folder/key your user account loses a permission on.
    Finding the dodgy permission can be a pain ... I don't have a reliable technique for that. But one workaround you might want to try is using the QuickTimePlayer.exe compatibility tab to set the Player to always run as administrator. (Unfortunately, it's usually a bit more reliable a workaround on 7 than it is on Vista.)
    Quit the QuickTime Player if you have it open. Track down the QuickTimePlayer.exe file again, right-click and select "Properties". In the Compatibility tab, select "Run as administrator" and click OK.
    Try launching the Player again ... does it launch without the Export Controller error? Or do you instead get one of the error messages described in the following document?
    [Error -2096 message when opening QuickTime for Windows in Compatibility Mode|http://support.apple.com/kb/TS1875]

  • QuickTime Player has stopped working

    On my Vista machine, I can not run Quicktime since I get the error "QuickTime Player has stopped working" so it basically crashes. If I run Quicktime from other user accounts it works fine. It also works fine if I run it "as administrator". I have uninstalled and reinstalled it with no success. I have also followed suggestions in this forum to erase some hidden quicktime related files with no success. Does anyone have any other ideas???

    Many thanks. Best to print off a copy of these instructions, because at one stage of proceedings you won't be able to use a web browser.
    Preliminaries
    Switch "Run as administrator" off in the QuickTimePlayer.exe compatibility tab.
    Download and save a fresh copy of the QuickTimeInstaller.exe (installer file) from the following page. Get the option that doesn't mention iTunes. Don't run the install on line, and don't start the install just yet.
    http://www.apple.com/quicktime/download/
    Now quit all of iTunes, Safari and the MobileMe control panel if you have them installed and open. (They all use AAS, and may interfere with the uninstall if left open.)
    *Uninstall phase*
    Head into your Uninstall a program control panel. Uninstall QuickTime. Uninstall Apple Application Support.
    (From this point, none of iTunes, Safari or the MobileMe control panel will launch until we reinstall AAS, which should happen when we reinstall QuickTime.)
    Next we'll remove any leftover program files and folders.
    In "Computer" open "Local Disk C:" (or whichever drive you have your program files installed on).
    Open the "Program Files" folder.
    Right-click on the "QuickTime" folder (if it still exists) and select "Delete".
    Open the "Common Files" folder.
    Open the "Apple" folder.
    Right-click on the "Apple Application Support" folder (if it still exists) and select "Delete".
    In "Computer" open "Local Disk C:" (or whichever drive you have your operating system installed on).
    Open the "Windows" folder.
    Open the "System32" folder.
    Right-click on the "QuickTime" and "QuickTimeVR" files (if they still exist) and select "Delete".
    Empty your Recycle Bin.
    (If you got any error messages on the uninstalls and/or deletions, let us know what they say. Precise text, please.)
    *Reinstall Phase*
    Restart the PC. After the PC restarts do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
    Now start the reinstall by doubleclicking the QuickTimeInstaller.exe file you downloaded earlier. (This should also reinstall Apple Application Support.)
    Reenable all security software prior to reconnecting to your network and/or the internet.
    ... does QuickTime launch without the error this time? Or do we still have to do the "Run as administrator" thing?

  • Quicktime player has stopped working in Vista after registering Pro key

    I have installed QT player as part of the itunes QT package today and it appeared to work untill I registered it with my pro key which also enabled the additional function, but when i closed and restarted I get message "Quicktime player has stopped working...etc" and it never opens. I have repaired, reinstalled QT, reinstalled QT and itunes, all to no effect. I then restored to before QT and i tunes installation then reinstalled QT and itunes and it works again !, but only until I enter pro key and exit and restart. There is also an issue with the addin in internet explorer which also does not work, but generates a string of error messages when i try to play movies. Oddly enough, if I run QT as administrator it works, and if it seems the QT browser addin works in Firefox (when run off memory stick)
    I'm completly confused and frustrated; anyone any ideas please, I'm running Vista SP1 on Dell XPS420 Quad core 2.4 Gig 4MB RAM

    Have looked in this a little further and the problem may not be todo with the Pro registration as having restored to a point before QT installation several times I now find that when reinstalled QT works the first time you run it but once closed it will not reopen. However if I run as administrator it runs OK, also if i turn off User Account Control it works OK; this true for the Internet Explorer addin as well as QT player and even the picture viewer. The picture viewer actually reports an error "Quicktime has failed to intialize Error # - 2095". One final observation is that the QT addin works OK without user account control switched off in Firefox 3 b5.
    Something is amiss I suspect with permissions/security and i would rather not operate with User Account Control off.
    Much appreciate anyones advise on this it is driving me mad

  • Itunes has stopped working - quicktime will not open missing rundll32.exe

    I have a Gateway computer with windows vista. When I try to open itunes I get the message that itunes has stopped working and windows will close. When I try to open quicktime in the control panel I get the message the windows host process (Rundll32) has stopped working. I can not uninstall quicktime. I have downloaded and installed itunes and quicktime many times but this does not help. Please someone help me. I am at wits end. How do other people have itunes working with windows vista?

    Hey MrsBeth, it looks like your PC is on a network or something. I am uncomfortable giving advice since I don't know what's going on there.
    What I am comfortable with is these directions below. Give yourself full control and ownership the the entire C: drive and all its subfolders. And temporarily turn off UAC for good measure - you can turn it back on after you've installed iTunes.
    Let's cross our fingers that the install goes through!
    How to Take Ownership and Grant Permissions in Windows Vista
    How to Disable UAC

  • Quicktime 7.6.6  VISTA Export Controller  Has stopped Working

    Hi,
    with Quicktime 7.6.6 on my Vista PC, when I start it I get a Message "Export Controller has stopped working"
    When starting it within a browser (eg: Apple Website to watch a keynote) I get a message "Quicktime player has stopped working"
    I have uninstalled and reinstalled several times. Any tips please ?
    Thanks,
    Matt

    Hi,
    Ive got the same problem with Quicktime 7.5.5 on my PC but im not using itunes. It only happens when I open the first instance of Quicktime then it pauses for a while before launching. Every other instance opens normally, but if I close them all and open a new instance, it happens again.
    Maybe no biggy cause it eventually opens anyway it doesnt bother me so much but it still pretty frustrating.
    Heres the error report...
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: ExportController.exe
    Application Version: 7.55.90.70
    Application Timestamp: 48ba1d2a
    Fault Module Name: ExportController.exe
    Fault Module Version: 7.55.90.70
    Fault Module Timestamp: 48ba1d2a
    Exception Code: c0000005
    Exception Offset: 00009123
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033
    Additional Information 1: 704f
    Additional Information 2: 63b321d9b2b03ac34af3f48860056428
    Additional Information 3: d806
    Additional Information 4: 1aa0361859b05bec1338d9a34b7b7702
    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
    Message was edited by: anfo000

  • QuickTime Player has stopped working - Vista

    I have unistalled and reinstalled QT 7.4.5 (whichever the latest is) a few times. It claims to have istalled properly but whenever I try to launch the program the error mesage 'QuickTime Player has stopped working' appears. Waiting for Vista to try and resolve the proble is not working? Any ideas please.

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  • I tried watching project x after i purchased and downloaded it on itunes but when i tried to watch it says itunes has stopped working and yes i have tried to reinstall itunes and quicktime player but that does nothing can someone help?

    I tried watching The Movie Project X After i purchased it and downloaded it o itunes but when i tried to watch it,it says itunes has stopped working. Yes i have tried reinstalling itunes and Quick Time Player but that does not help.

    Let's try the following user tip with that one:
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  • ITunes 10.3.1 has stopped working in Windows 7 64bit

    I just upgraded to Windows 7 64 bit and I downloaded iTunes 10.3.1 for Windows 7 64 bit.  My Quicktime player is working fine but everytime i tried to open iTunes, it gives me an error message that says iTunes has stopped working.  I need help trying to fix this, I already tried uninstalling, re-installing, and mostly every suggestion in the Apple support forum and it still does not work. 
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    Fault Module Name: StackHash_0a9e
    Fault Module Version: 0.0.0.0
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    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
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    Try copying the QTMovieWin.dll in the  c:\program files (x86)\common files\apple\apple application support folder to the c:\program files (x86)\iTunes folder. I had same problem and it's fixed this bug.

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    I upgraded my home PC Desktop to Windows 7 earlier this year and had no trouble bringing over iTunes from my previous platform (Windows XP).
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    (d) "Removing and reinstalling iTunes, QuickTime, and other software components for Windows vista or Windows 7"
    (e) "iTunes for Windows: system restarts, blue screen, or quits unexpectedly when accessing iTunes Store"
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    ==================================================================
    Log Name:      Application
    Source:        Application Error
    Date:          11/27/2011 11:46:01 AM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Theresa-HP
    Description:
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    Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3
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      <System>
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        <EventID Qualifiers="0">1000</EventID>
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        <EventRecordID>9927</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Theresa-HP</Computer>
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        <Data>10.5.1.42</Data>
        <Data>4ebf7d7c</Data>
        <Data>MSVCR80.dll</Data>
        <Data>8.0.50727.6195</Data>
        <Data>4dcddbf3</Data>
        <Data>c000000d</Data>
        <Data>00026b72</Data>
        <Data>13b0</Data>
        <Data>01ccad3d27f6b2ff</Data>
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        <Data>C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_ none_d09154e044272b9a\MSVCR80.dll</Data>
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    Thanks for listening,
    Theresa
    PS - someone recommended uninstalling Apple Quick Time Player.  I don't have Quick Time Player.

    I had the same problem. I'm using 64bit Windows7. This solution only partially worked for me. I still couldn't connect to the iTunes store.
    The following solution worked for me:
    COPY    QTMovieWin.dll
    FROM    c:\program files (x86)\common files\apple\apple application support\
    INTO     c:\program files (x86)/iTunes

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  • ITunes has stopped working and has to close message on Win 7

    When I plug my phone into the computer iTunes starts to open and then I get an error message that states iTunes has stopped working and has to close.  This seems to only happen while at work and not at home

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