Quicktime icon overlaid with a question mark

I am seeing a greyed down Quicktime icon overlaid with a white question mark on a blue background when I try to access some websites. It also comes up when I click on a line for more information to use Yahoo Messenger. What does this mean and how do I fix it?
Thanks

What have you tried and what have you searched?
Hundreds of posts here. Try some.

Similar Messages

Quicktime comes up with a Question mark?

My itunes work and my music can play however when i go to certain websites, images and movies come up as the quicktime logo with a question mark in the middle. I have all the updates and dont know why it wont show or play images, movies or games.

Is this on your Dell or on a Mac?
If it's a Mac I'd repair the permissions and see if that didn't cure it. If it doesn't.....
Download Quicktime again and reinstall...which will probably work on the Dell also.

Grey Screen with a Center Folder Icon with a Question Mark in it

I updated my MacBookPro 13 inch with hard drive to OS X Yosemite, I was having some issuies with the mac. I used it last night with no problems at all, I suspend the mac an let it charge for the night and today I try to use it and the mac log in was frozen, something that happen to me before, I close the Mac and open it again and still frozen. I decide to restart the Mac and I press the power botton, when I try to power it on again, a grey screen appears and suddenly a folder icon appears with a question mark in it.
What does that mean? what can I do to fix it? can I safe and keep my information?

A flashing question mark or globe appears when you start your Mac
Question (?) Mark, Blinking Folder, or Gray Screen at Startup
These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
A flashing question mark appears when you start your Mac
Mac OS X- Gray screen appears during startup
In most cases the problems may be caused by one or more of these:
a. Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
b. Boot drive's directory has been corrupted - Repair with Disk Utility.
c. Critical system files are damaged or deleted - Reinstall OS X.
d. The disk drive is physically non-functional - Replace the hard drive.
Note that the information I have provided is what Apple recommends, If other users suggest different solutions than found here, then be sure what they recommend does not impact on your warranty, if any, or ability to get continuing Apple service.
Please don't start removing drives or changing cables unless you know what you are doing and have exhausted other non-invasive alternatives outlined here. If you perform any work yourself that is unapproved by Apple, then you will void any warranty you may have and lose all further Apple Support.
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD. Simply boot from the Recovery HD to perform the above.
Reinstall Snow Leopard Without Erasing The drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Reinstalling Lion/Mountain Lion, Yosemite Without Erasing The Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Quicktime Icon with a Question Mark

I've been using quicktime for years and now when I go to some sites or try to download items I'll get the quicktime icon with a question mark in it. What is that and how do I fix it?

I've been using
quicktime for years and now when I go to some sites
or try to download items I'll get the quicktime icon
with a question mark in it. What is that and how do I
fix it?The most common problem is
Flash. If you do not have the current free Adobe
Flash Player software installed, download and install
it. Once installed, you must tell the browser plug-in
player to ignore the built-in QT Flash software
(which only handles Flash 5 and below) and use the
newly installed software instead. To do this, open
the "QqickTime Preferences > Advanced > MIMI Settings
Misc." area and ensure the "Flash Media" option is
deselected.
Hi,
I'm experiencing the very same problem and I was indeed adviced to install adobe flash player; it didn't work. I tried adjusting the quicktime settings, but when I go to MIME Setting, I simply get this completely blank window...Any ideas?
Thanks!
PowerBook G4 Mac OS X (10.4.9)

Audio and video files dont play on wiki only a qicktime icon with a question mark appears

I have many users on my server who upload podcasts, but the problem is that the audio file they upload doesnt always play. Only a quicktime icon with a question mark appears. What is also very strange is when you refresh the page usually the file will play and it will work on a Mac but then sometimes not on a PC, and the files always play without a problem on iPads and iPhones.
The icon looks something like this. PLEASE HELP!

The same thing happened to me last night, except for with video. Playing videos used to work fine on all operating systems. Now it will work on Windows and iPhone/iPad but only some videos work on my Macs. After searching for hours here is what I found:
1. Go to Safari preferences, Security Tab and uncheck "Enable Plug-ins". When I tried to play video after doing this the Quicktime question mark went away but the video didn't play, it just turned into background color and I can't even right click on it.
2. Run Safari in 32-bit mode. Locate the Safari file in your Applications folder. Right click it and click Get Info. Check the "Run in 32-bit Mode" box. Restart safari. This did nothing for me.
3. Try a different web browser. I tried Safari, Chrome, Firefox and Opera. They all do the same thing.
4. As for codecs, I updated then reinstalled Flash, DivX and Flip4Mac. Still doesn't work on Macs.
I know it's not a problem with the server because it works on Windows and mobile devices. Another weird thing is certain .mp4 videos work fine but some won't. I re-uploaded them and made sure the video worked on the server and the file is fine. All regular websites work fine: Youtube, Apple, etc.
My only guess, since this suddenly happened on all my Macs, is that there was some update that caused this. All help is appreciated.

My computer suddenly refuse to start. When I turn it on it gives the startup sound but the screen is grey and after a while a little folder icon with a question mark inside turns up. It doesn't blink. What to do? Nothing happens if I try to start up from

As I say my computer, a mac mini refuse to start. When I turn it on it gives the startup sound and the screen turns grey and stay that way for a long time. And in the end a small folder icon with a question mark inside (it doesn't blink) turns up in the middle of the screen.
I have tried to start up from the installation CD holding down the C key on the keyboard. Same result. I have tried different key combinations while starting up. No result or rather same result. Nothing. Is the computer suddenly dead?
I was about to buy a new computer but I need access to my data on this one (I write this on an iPad) but hven't yet found a way.
Anybody have any good advice?
I thought it was a software problem, that the computer couldn't find the startup software or something and maybe it is, but I am beginning to fear that it could be a hardware problem.

You need to re install OSX. If you have the dmg file downloaded via torrentz this is how you can create a bootable external HD or Flash drive (8 GB+)
https://discussions.apple.com/message/23957654#23957654
Peace
Harry

When I went to turn the desktop on, the start up sound came on. Then the screen was white with an icon flashing. The icon is a file folder with a question mark on it. I cannot get it to fully turn on. HELP

When I went to turn the desktop on, the start up sound came on. Then the screen was white with an icon flashing. The icon is a file folder with a question mark on it. I cannot get it to fully turn on. HELP

Run a disk repair tool on the hard disk or install a new OS.
(59898)

When turned on MacBook a icon of a folder with a question mark in it keeps flashing, what does this mean?

MacBook turns on but doesn't go to home screen, instead a folder icon with a question mark on it keeps flashing.

It means that your mac is unable to boot, try doing a safe boot http://support.apple.com/kb/ht1455 first, if that does not work insert your OSX disc (the one that came with your mac) and boot to that, post back with a report.
Is your backup 'bootable' (Carbon Copy or SuperDuper) or non-'bootable' (Time Machine)
Message was edited by: Csound1

What does the icon of a folder with a question mark inside mean?

After an overnight power outage I tried to turn on my iMac this morning, but all I got was clicking sounds and a gray full screen with the icon of a folder with a question mark inside it, blinking. (There's no tool bar that appears anywhere). What does that mean?
I've tried unplugging the system and waiting a while before attempting another boot. Same screen.
I recently (a month ago) upgraded to Snow Leopard from my original OS X software. Never had this sort of a problem before.The iMac was purchased around 2005 or 2006. Intel Dual Core processor.
Thanks for any help on this.

Thanks, Paul, for the prompt reply.Obviously, your answer isn't what I wanted to hear, but feared. When I get home tonight I'll try finding the install disk and booting from that. Fortunately, I still have a MacBook Pro that is running fine. Incidentally, I have a Western Digital external Hard Drive that has very little, if anything on it. But since I can't open anything on the iMac, I guess I'll have to see if the install disk works before I try to figure out IF I can use that WD-External drive temporarily rather than replace the HD on the iMac. Any clues on what a replacement drive and labor runs for that sort of iMac repair?
j

My MacBook Pro won't start - it just displays a grey screen with flashing icon of a folder with a question mark in the middle. Help.

It started while I was using Adobe InDesign, and that program froze, then crashed. When I tried to reopen the program, the error message I received was simply "Error: 16".
I tried to take a screen shot of the error message for reference, and it gave me a message saying I couldn't because I didn't have access to the files where it would normally store the shot.
Attached to my computer at the time was my Seagate Free Agent Go-Flex for Mac backup drive.
So, I closed any open applications, and restarted my computer. But it wouldn't restart. It only displays a grey screen with a flashing icon in the middle of a folder with a question mark on it.
I have no idea what happened - I wasn't using the machine any differently than usual, and it only had a few basic applicaitons open in addition to InDesign (like Preview, Text Edit, Microsoft Word, iCal).
I have MacKeeper on my MacBook, and I keep it clean.
Does anyone out there know what this flashing icon indicates, and if there is anything I can try on my own to fix it?
Thanks.

ali har wrote:
It started while I was using Adobe InDesign, and that program froze, then crashed. When I tried to reopen the program, the error message I received was simply "Error: 16".
I tried to take a screen shot of the error message for reference, and it gave me a message saying I couldn't because I didn't have access to the files where it would normally store the shot.
For the Error: 16
http://kb2.adobe.com/cps/827/cpsid_82744.html
Seems a uninstall and reinstall of CS is in order.
Attached to my computer at the time was my Seagate Free Agent Go-Flex for Mac backup drive.
May or may not be a contributing factor, may have kicked in at a wrong time or running root code.
So, I closed any open applications, and restarted my computer. But it wouldn't restart. It only displays a grey screen with a flashing icon in the middle of a folder with a question mark on it.
Computer can't find a bootable volume.
https://support.apple.com/kb/TS2570
I have MacKeeper on my MacBook, and I keep it clean.
Well that explains it, MacKeeper is almost malware.
http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/
Search the forums here for "MacKeeper" they will tell the whole story, crapware.
Disconnect all drives, follow the "Grey Screen" instructions and hold Shift key down while booting, if you get into OS X , immediatly backup your files to another drive and disconnect.
In my opinion you should first check to make sure you have a backup of your data, then just erase the entire internal drive (hold c boot off the 10.6 disk, use Disk Utility), reinstall OS X, same user name, update to 10.6.8, c boot off the 10.6 and Repair Disk (to fix a update error) install your programs and finally return files from backup into the same main user folders like before (Music, Docs, Pictures etc.)
A pain it is, but you've hosed your system and in the process you might as well rebuild everything and have a fast machine again. So happens to clear MacKrapper, uninstall CS5 and any other junk in your system at the same time. Fresh, clean, lean and mean.
Learn to Carbon Copy Cloner to a external drive that new pristine boot drive, you can hold the option key and boot from it (even update it), which is a real bacon saver when something like this happens. Also it's free to use, donations accepted.
http://www.bombich.com/
Note: if anything above I've mentioned is too complicated or your not sure, seek the services of a local computer specialist.

HT1338 MacBook Pro 13.3: Desktop screen will not come up when turned on. Screen is blank except for an icon of a folder with a question mark on it, in the middle of an otherwise blank screen, laptop making a clicking noise.

My MacBook Pro 13.3 MAC OS X v10.7 laptop will not come up. Blank screen comes up, no color/desktop, etc., only an icon of a folder in the middle of the screen with a question mark on the folder. Laptop making a clicking noise. Suggestions? Thanks!

It's under warranty. Take it in to have Apple fix it.
The "flashing ?" means the machine can't find the start up disk. The clicking noise is a give away that the drive is damaged.

My MacBook Pro turns on but not all the way, it gives me an icon of a grey folder with a question mark in the middle, and won't go further that that. Anyone knows why, or what's the problem?

My MacBook Pro turns on but not all the way, it gives me an icon of a grey folder with a question mark in the middle, and won't go further that that. Anyone knows why, or what's the problem?

If these do not resolve the issue or if you are not comfortable with proceeding through these steps then take your Mac to an Apple store or an Apple Authorized Service Provider. An Apple store will perform these initial steps, diagnose the problem, and give an estimate for repairs (if needed). If the Mac is less than one year old or is covered by AppleCare any repairs would be free.
Genius reservation http://www.apple.com/retail/geniusbar/ .
or find an Apple Authorized Service Provider https://locate.apple.com/country

What does a blinking folder icon with a question mark mean when turning on computer?

When I turn on my Mac Book Pro all I get is a blinking forder icon with a question mark in it in the middle of the screen. What does this mean and how can I fix it?

Your Mac is not able to find a system folder to boot from so it displays the question mark.
Allan

I have a problem with iphoto (have a mac book pro): the icon in the dock appears with a question mark, and the application is gone!!! Can someone tell what's going on? Yesterday I had the same problem with itunes

I have a problem with iphoto (have a mac book pro): the icon in the dock appears with a question mark, and the application is gone!!! Can someone tell what's going on? Yesterday I had the same problem with itunes: I downloaded the last version (it's free), but I cannot do the same with iphoto, and more important: I need to know what is happening!!! Please help me!

Applications should not disappear all by themselves.
If they are then that coud indicate serious problems with your hard drive.
Backup everything up as quickly as possible.
Using Disk Utility verify your system disk.
Allan

What does a file icon with a question mark indicate?

had to turn off macbook with power off button vs. shut down and now I tried to log on today and it doesn't start up. I get an icon of a folder or file with a question mark that blinks on the grey screen page. How can I restart my Macbook to get to safari?

folder with the question mark icon means that the MacBook can't find the boot directory. That can either mean it can't find the hard drive or the Operating System data on the hard drive is somehow corrupted.
With 10.4, 10.5 or 10.6 put your install DVD into the optical drive (CD/DVD drive) and reboot. Be sure to either use the disc that came with your Mac, or, if you installed a later Mac OS X version from disc, use the newer disc. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option Key until the Install Disk shows up) until the apple shows up. That will force your MacBook to boot from the install DVD in the optical drive.
Or if you are running 10.7 Lion or 10.8 Mountain Lion, boot from the recovery partition (Command +R on boot) and use Disk Utility to repair your OS 10.7 or 10.8 partition.
When it does start up, you'll see a panel asking you to choose your language. Choose your language and press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it. When it comes up is your Hard Drive in the list on the left?
If it is, then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've clicked on the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions. After repairing use Startup Disk from the same menu to choose your hard drive for restarting from your hard drive.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead.

Quicktime icon overlaid with a question mark

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