Quicktime installation error

I have just downloaded the new iTunes release 6.0.1.3 with Quicktime 7.0.3. However, I keep getting a QuickTime failed message - Error Code -3.
There is nothing in the "support" FAQ about this, and I now cannot open iTunes as it says I need 7.0.3 (not 7.0.2 as installed)
I have uninstalled iTunes and Quicktime and re-installed, but still get the same message.
I am on Windows XP 5.1.
Any ideas??

I went to
http://support.microsoft.com/default.aspx?scid=kb;en-u
s;290301
and downloaded the Cleanup utility near the bottom of
that page. When it installs on your machine it will
scan your computer for every installer every ran on
you're machine. Only select iTunes and Qtime and
delete those 2 installers. Then I think I went to
add/remove programs and removed iTunes and Qtime.
Prior to this Qtime would not unistall but now it
did. Funny thing was there was no prompting by
windows once I hit "remove/repair" in the
"add/remove programs" functions.
Then rerun the iTunes 6.0.1 update. That had been
failing to install Qtime prior to this but now it
installed and I see all my music again and iTunes
works. Let me know if this does the trick, I hope so.
Thank you for this post -- I also couldn't run iTunes after the update, and was very concerned that I would be unable to access my music (and audiobook) library. Your troubleshooting info did the trick, and I'm up and running.
I guess the smart question would be: what is the best way to backup my iTunes library (files)? It's about 50GB and is monopolizing our hard drive. Thanks for the tip and any help offered.
Windows XP Pro
Windows XP Pro

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Quicktime Installation error message

I have been trying to install iTunes and keep getting the error message "The older version of Quicktime cannot be removed. Contact your technical support group".
I followed some of the instruction from previous posts. I've deleted any file with "quicktime" or "qt" in the name, restarted and tried installing just QT w/o iTunes. Still keep getting this error message. When I tried just installing QT, during the installation I got an error message saying it could not locate the ".msi" file, so I cancelled then got the "older version" message. Any ideas?

When I tried just installing QT, during the installation I got an error message saying it could not locate the ".msi" file, so I cancelled then got the "older version" message. Any ideas?
download and install the Windows Installer CleanUp utility, then use it to remove any existing QuickTime installation configuration information:
Description of the Windows Installer CleanUp Utility
Next, we’ll make sure we've manually removed all leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
now try another itunes install. does it go through properly this time?

QuickTime installation error message....PLZ HELP

The installer has insufficient privileges to access this directory: C:\ProgramFiles\QuickTime. Installation cannot continue. Log in as an administrator. This is the message i get when installing QuickTime. I am logged in as admin. and ive also tried changing the file name and it wont let me do that either.

That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

Here's the FIX for one quicktime installation error

Can't believe this isn't mentioned in here anywhere or in any of the threads on the Web. I got help from the Ubergeeks on the Well, where I should have started in the first place.
If you can't install because Quicktime won't install (error -3, error 1402 etc.) and you can't get permissions to enter the registry keys...
Run: regedit
navigate to the folder mentioned in the error message. For me it was HKEYLocalMachine\Software\Microsoft\Windows\CurrentVersion\Uninstall\Quicktime
This seems to be the most often-cited culprit.
Right-click on the Quicktime folder. Select Permissions. Hit Advanced. Click the "Owner" tab. Click on yourself in the lower window. Hit OK.
Install your software and enjoy.
This may not fix everyone's problems, but I bet it fixes the vast majority of those that are similar to the one I had, which I spend hours and hours trying to fix before I simply asked someone who knew what they were doing.
Maybe if the folks at Apple see this, they can, you know, add it to their troubleshooting guide. It's a very common problem.

In case anyone is reading this thread, I found a fix for this problem. In another discussion thread, a nice person referenced an article at http://docs.info.apple.com/article.html?artnum=93865 that explains what to do with these kinds of permission errors (1402 and 1406). I followed the instructions and also made the changes to the specific line item I had a problem with. Installation ran successfully although there were a couple of error messages about not being able to unregister a couple of .dlls, which apparently is not fatal to the installation.

QuickTime Installation Error: HKEY_LOCAL_MACHINE\SOFTWA

Hello,
I am trying for the millionth time to install itunes and QuickTime. If I install from the ipod disk, I get error message -3.
If I do it from the QT website, I get error message "Could not open key: HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion|Uninstall\QuickTime. Verify that you have sufficient access to that key, or contact your support personnel"
Plese help!!
Thanks

The path your showing is for the registry, and permissions related, from before QT7 probably QT6 is my guess. You might want to try http://support.microsoft.com/kb/290301/en-us and remove any old QT installer configuration. Or if you can, use whatever administrator user account that originally installed QT. Or go into the registry and find who owns the key and take ownership and full control

ITunes + Quicktime installation error

Originally, I attempted to upgrade my old version of iTunes to version 7.2.3, and at the end of the installation I receive an error saying:
+An error occurred while attempting to create the directory: C:\Program Files\Common Files+
I then uninstalled iTunes, and tried to reinstall it to see if it'd fix the problem. But I keep getting the same error message, and the installation will not continue.
Does anyone know what's wrong with it? And what can I do to fix this? Please help, I'd really appreciate it.

Given that it's idiosyncratic, let's try seeing if the *General Instalation Troubleshooting* section from the following document is of any help:
Trouble installing iTunes or QuickTime software in Windows
... but if no joy there, let's try getting an installer log to the Apple Engineers for a look.
1. Open a command prompt window. (Start menu -> Run. Type in "cmd". Hit return.)
2. Drag and drop iTunesSetup.exe onto the window so that the full pathname of the file is at the command line prompt.
3. Type in a space, then the following line:
/l*v C:\log.txt
4. Hit return.
5. The installer will create a log file:
C:\log.txt
Find that file and send it as an attachment to this email address: [email protected]
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing

Will the Quicktime installation error ever be solved?

Like many others, when trying to update to Itune 5.01, something happens that fouls up Quicktime and will not allow installation of QT7, standalone or not. It's this 1402 error of course which seems to be the root of all evil.
HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\QuickTime
I cannot erase this registry key, I cannot change the permissions, and yes I am administrator. I have tried every solution offered, nothing works. There seems to be no deffinitive solution for this issue yet, not that I can tell. The only saving grace for me has been a workaround, and I don't like workarounds. It involved download a program called "Quicktime alternative", available here:
http://www.majorgeeks.com/download4100.html
Once installed, Itunes works, but whose to say it will work with the next Itunes upgrade, or that there are issues with this workaround that I and others haven't run into yet. I wish Apple would solve this one!!

Well, before I go on, I have to say that I threw my hands up in the air and reinstalled windows. Took me hours...and hours. Just downloading and installing all those windows updates and patches alone ate up a whole evening, thank God for high speed. Anyhow, I'm finally back to normal, all my important programs reinstalled, and if there is a bright side to this, I may have been due as everything runs smoother now. The first program I installed was Itunes 6.0. I said a little prayer first. It's running smoothly so far I have to say (fingers crossed). As for the Norton, I wasn't running it. I was running AVG free version, however I did try shutting it down and every other unnecesssary backround program as well, and that never helped. I also tested other keys to see if I had permissions, and I did, so this might solve the issue for some, but I don't think it would have solved it for me however. I will now be running version 6.0 for as long as I can get away with, unless following versions get s reputation for not having any problems. Thanks for all your effort and concern, I appreciate it.

Itune\quicktime installation error invalid G drive on Windows

Hi,
I am trying to install Itunes 9 on a Thinkpad T61. When it gets to the quicktime phase, it says invalid G drive. I have tried going to the cmd prompt and performing Subst G: C:\, but after doing so it goes a little further, then says "the specified path is too long G:\lib". My only option is to cancel out. I have tried starting in my dock with external drive plugged in and thumb drive too to avoid having to use the SUBST command. When I do it this way, I get a different error, 2869.
I have tried just installing quicktime separately, but does not work either. I etiher get Error 2869 or that the G drive does not have enough space? I have a different laptop (older T41) that it worked just fine. Why not just use that one? The USB ports will not operate at 2.0! (known but separate problem). Sorry for the long question, but could not find anyother similar post!

Doublechecking Jim. Have you tried the procedure I describe in the following post? (In your case you'd be looking to change the drive letter to G rather than F.)
http://discussions.apple.com/thread.jspa?messageID=10820461&#10820461

QuickTime Installation Error 1905 - failure to unregister

I got the following errors when installing QuickTime:
"Error 1905.Module C:\Program Files\QuickTime\QTOControl.dll failed to unregister. HRESULT-(a number). Contact your support personnel."
Three more errors were the same, but listed QTOLibrary.dll, QTUIPanelControl.dll, and QTSystem\QuickTimeCheck.oxc as failing to unregister. My operating system is XP.
Suggestions to fix these errors, or a way to contact support personnel?
Thank you.

Hi Dee Gee, I got the same error when downloading itunes from the Apple site. When I called Apple support they tried to sell me a support package.
I thought I had deleted all of quicktime (i hate quicktime) from my PC, but I was wrong.
Have you heard what this error message means??
PQ

HT1926 QuickTime Installation Error: Can't Open Key

I've tried all of the troubleshooting steps on the page. No matter what I do, I get the following error:
Could not open key:
HKEY_LOCAL_MACHINE\Software\Classe\QuickTimePlayerLib.QuickTimePlayerApp\CLSID. Verify that you have sufficient access to that key, or contact your support personnel.
Can someone please advise me?

I doubt it is corrupt you could try to delete it but that will probably cause a problem with QT. What is the turn of events that took you to the registry?
This is a permissions issue. What account originally installed QT? Are you an administrator account? You need to take Full Control or Ownership of the item in the registry or QT with a administrator account. Whatever account you're using, now, either is not an administrator account or it is being denied permissions. At worse I would think you might have to create another administrator account to take ownership and full control. There are at least 2 on the computer now.

Quicktime installation failed - error 1312

Can anyone please help me? I'm trying to install Quicktime 7 (on Windows XP) but I keep getting the following error message:
Quicktime error
Error 1312. Cannot create the directory C:\program Files\Quick Time\QTSystem\Quicktime MPEG4.Resources\fr.lproj. A file with that name already exists.
I've tried locating the file, but it doesn't seem to exist.
What should I do?
Thank you very much in advance.
M.

okay. the initial trouble with the QT component of the itunes may have left dodgy program files/folders/installation-configuration-information on the PC, which is interfering with the subsequent attempts at the QT install (even though nothing is currently showing on the PC).
working on that theory, here's what we'll try first.
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
next use the QuickTime component of the complete uninstall instructions in the following document as a guide to a manual removal of any leftover QuickTime program files and folders.
Trouble installing iPod, iTunes, or QuickTime software in Windows
once we've got any existing QuickTime scraped away, let's try another careful standalone QT 7.1 reinstall.
does it go through properly this time? if so, does your itunes launch properly?

Quicktime Installation Failed: error -3

I have been trying to install iTunes & Quicktime on my new Dell Windows computer without success. I get the above error and Quicktime will not install. iTunes will not function without Quicktime. I have spent hours on the phone with Apple support and Dell support who could not assist me. I have tried all the remedies suggested in this forum and the discussions obtained by Googling "quicktime installation failure." I have uninstalled and reinstalled the standalone versions, tried cleaning the registry of quicktime references and tried Microsoft installer cleaner without success. I would appreciate any assistance offered. This appears to be a somewhat common problem that Apple claims to be totally unaware of. Thank you.

I have uninstalled and reinstalled the standalone versions
what error messages do you get when you try to uninstall QuickTime? include error message numbers if you're getting any.

Quicktime Installation Failed: Error Code : -3

Whenever I try to install Quicktime 7.03 and iTunes for Windows, I always get this error. iTunes appears to install, but iTunes won't run. I really need to get quicktime installed. Someone PLEASE help me.

Yes, so helpful. Like we haven't been told the above solution many times over before and it DOES NOT WORK.
Called Apple today, apparently they don't even monitor the 'Apple Support Discussions' so we're only talking to each other, not Apple.
However, to call Apple support you need an i-pod serial number in order to recieve any support. I'll be calling back later today with a serial for them. After an hour of going round and round in circles (a manager even hung up on me) I was able to get someone to look through their knowledgebase for this problem. They pulled up the 'windows install cleanup utility' solution and nothing else. Said I'd need a serial no before they take it any further.
When they're pushing this software to replace things like Winamp, Windows Media Centre, and when non-ipod owners have issues and receive no support at all... is it really worth running I-Tunes?
Every other previous experience with Apple support has told me they're absolute retards. Like a warranty claim on a failed hard drive which lost its entire contents... apple service centre said it wasn't faulty. I guess Apple are keeping to old standards.
Here are some links to other threads describing the same problem... but remember, its not a major issure right?
Jacob Christiansen, "Quicktime Install Error", 03:17am Oct 25, 2005 CDT
Nick Brook, "Error 1904, error 46", 02:52pm Oct 12, 2005 CDT
Mark A Lizotte, "Errors during installation", 07:17pm Oct 25, 2005 CDT
jeremy brown5, "I can't install quicktime", 08:26pm Oct 25, 2005 CDT
Domenic Bussanich, "Error: -1612 The installation source for this product...", 08:08pm Oct 27, 2005 CDT
Tom Maynor, "reinstall quicktime on windows 2000...i want my itunes back!", 10:27am Oct 27, 2005 CDT
john Doe4, "Can't Install Quicktime", 02:26am Oct 25, 2005 CDT
Alan Butterworth1, "Quicktime errors -3, 1316 & 1603", 04:13pm Oct 24, 2005 CDT
http://discussions.info.apple.com/webx?128@@.68bbc4cc
shogunight, "Error Code: -3", 04:54am Oct 20, 2005 CDT

QuickTime 7 installation error - cannot install

I'm trying to install Quicktime 7.65.17.80 onto a Windows XP SP3 machine. After selecting the installation options (installation directory/desktop icons/check for updates) the installer gives me the following error:
"The installer encountered errors before the requested operations for QuickTime could be completed. To retry these operations at a later time, please run the installer again."
There are no error numbers or any other information to try and troubleshoot this message. The event viewer gives me the following:
"Product: QuickTime -- Installation failed."
I have followed KB Article HT1926.
K-Lite Codec Pack was installed. It has since been uninstalled and the system rebooted.

Many thanks for the excellent description of the problem.
I have followed KB Article HT1926. ... K-Lite Codec Pack was installed. It has since been uninstalled and the system rebooted.
It's not an especially easy error message to troubleshoot. I want to first try following up on some possibilities that aren't covered in the standard document.
Do you still have Windows Installer CleanUp installed? If so, launch that again ("Start > All Programs > Windows Install Clean Up"). *Don't remove anything at this stage.* We're just having a look.
I presume there are currently no entries listed in there for iTunes and QuickTime. But are there any entries listed in there for either the K-lite codec pack, or QuickTime Alternative?
If there's nothing in there for QuickTime alternative of the K-Lite pack, let's check on a more exotic possibility.
Can you see any entries in there that lack a name, but do have a version number (in square brackets)? If so, what version numbers do you see?
(Best not to include the square brackets if you post back with version numbers. The forum software autoformats stuff in square brackets into a hyperlink. Harmless, but disconcerting if you aren't expecting it.)
(Don't remove any of those, either yet ... there's some msi files relating to SP3 (I think) that appear like that. We don't want to touch those.)

QuickTime Installation FAILED!! "Error Code: -1"

Hello. I think I've just wasted 5 hours downloading the new iTunes 6. When I install iTunes 6, it installs fine. But when it reaches the part where it downloads QuickTime7 there is an error code message- "Quicktime installation failed: Error Code : -1" I don't know what to do. Now my iTunes won't pop up. Then when I close the error screen, it says this- "1628: Failed to complete installation". I keep on trying to install iTunes 6, but the same thing happens again!!! Please, I need some help to solve this problem, without iTunes, i can't update my iPod Mini!!!
Thanks.

This might not be exactly the same problem but lots of people (myself included) had problems after installing iTunes 6.0. I did the following and it finally installed correctly.
I went to
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
and downloaded the Cleanup utility near the bottom of that page. When it installs on your machine it will scan your computer for every installer every ran on you're machine. Only select iTunes and Qtime and delete those 2 installers. Then I went to add/remove programs and removed iTunes and Qtime. Prior to this Qtime would not unistall but now it did. Funny thing was there was no prompting by windows once I hit "remove/repair" in the "add/remove programs" function.
Then rerun the iTunes 6.0.1 update. That had been failing to install Qtime prior to this but now it installed and I see all my music again and iTunes works. Let me know if this does the trick, I hope so.

Quicktime installation error

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