Quicktime installation failed
everytime i try to install itunes it says
Quicktime installation failed.
error code: -3
it use to work fine, now my itunes wont even open.
can anyone help, its driving me insane!!
hi, i was just looking around and it seams that this other person had a problem just like ours here's the page site hope it helps out!
http://discussions.apple.com/thread.jspa?threadID=415642&tstart=30
Similar Messages
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QuickTime Installation FAILED!! "Error Code: -1"
Hello. I think I've just wasted 5 hours downloading the new iTunes 6. When I install iTunes 6, it installs fine. But when it reaches the part where it downloads QuickTime7 there is an error code message- "Quicktime installation failed: Error Code : -1" I don't know what to do. Now my iTunes won't pop up. Then when I close the error screen, it says this- "1628: Failed to complete installation". I keep on trying to install iTunes 6, but the same thing happens again!!! Please, I need some help to solve this problem, without iTunes, i can't update my iPod Mini!!!
Thanks.This might not be exactly the same problem but lots of people (myself included) had problems after installing iTunes 6.0. I did the following and it finally installed correctly.
I went to
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
and downloaded the Cleanup utility near the bottom of that page. When it installs on your machine it will scan your computer for every installer every ran on you're machine. Only select iTunes and Qtime and delete those 2 installers. Then I went to add/remove programs and removed iTunes and Qtime. Prior to this Qtime would not unistall but now it did. Funny thing was there was no prompting by windows once I hit "remove/repair" in the "add/remove programs" function.
Then rerun the iTunes 6.0.1 update. That had been failing to install Qtime prior to this but now it installed and I see all my music again and iTunes works. Let me know if this does the trick, I hope so. -
QuickTime installation failed: Error Code : 1607
I just DL'd and installed the iTunes 6.0.1.3 upgrade. At the end of the installation, just before announcing success, I got this Quixotic message in a small dialogue box:
QuickTime installation failed:
Error Code : 1607
This is on Windows XP SP1.hi Daniel!
okay, here is a good place to start with a
b standard
1607 (you're looking for the Scenario one advice since you're only at SP1):
http://docs.info.apple.com/article.html?artnum=93976
... and the InstallShield Tips and Pointers are also useful:
http://consumer.installshield.com/faq.asp#ts
b but if you've recently installed an MS Security Hotfix,
check to see if this is relevant to your situation:
Matt Bennett1, "iTunes 6 - Error 1607 - Solution", 11:01am Oct 18, 2005 CDT
keep us posted.
love, b -
Quicktime installation failed - error 1312
Can anyone please help me? I'm trying to install Quicktime 7 (on Windows XP) but I keep getting the following error message:
Quicktime error
Error 1312. Cannot create the directory C:\program Files\Quick Time\QTSystem\Quicktime MPEG4.Resources\fr.lproj. A file with that name already exists.
I've tried locating the file, but it doesn't seem to exist.
What should I do?
Thank you very much in advance.
M.okay. the initial trouble with the QT component of the itunes may have left dodgy program files/folders/installation-configuration-information on the PC, which is interfering with the subsequent attempts at the QT install (even though nothing is currently showing on the PC).
working on that theory, here's what we'll try first.
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
next use the QuickTime component of the complete uninstall instructions in the following document as a guide to a manual removal of any leftover QuickTime program files and folders.
Trouble installing iPod, iTunes, or QuickTime software in Windows
once we've got any existing QuickTime scraped away, let's try another careful standalone QT 7.1 reinstall.
does it go through properly this time? if so, does your itunes launch properly? -
Quicktime Installation Failed: error -3
I have been trying to install iTunes & Quicktime on my new Dell Windows computer without success. I get the above error and Quicktime will not install. iTunes will not function without Quicktime. I have spent hours on the phone with Apple support and Dell support who could not assist me. I have tried all the remedies suggested in this forum and the discussions obtained by Googling "quicktime installation failure." I have uninstalled and reinstalled the standalone versions, tried cleaning the registry of quicktime references and tried Microsoft installer cleaner without success. I would appreciate any assistance offered. This appears to be a somewhat common problem that Apple claims to be totally unaware of. Thank you.
I have uninstalled and reinstalled the standalone versions
what error messages do you get when you try to uninstall QuickTime? include error message numbers if you're getting any. -
Quicktime Installation Failed: Error Code : -3
Whenever I try to install Quicktime 7.03 and iTunes for Windows, I always get this error. iTunes appears to install, but iTunes won't run. I really need to get quicktime installed. Someone PLEASE help me.
Yes, so helpful. Like we haven't been told the above solution many times over before and it DOES NOT WORK.
Called Apple today, apparently they don't even monitor the 'Apple Support Discussions' so we're only talking to each other, not Apple.
However, to call Apple support you need an i-pod serial number in order to recieve any support. I'll be calling back later today with a serial for them. After an hour of going round and round in circles (a manager even hung up on me) I was able to get someone to look through their knowledgebase for this problem. They pulled up the 'windows install cleanup utility' solution and nothing else. Said I'd need a serial no before they take it any further.
When they're pushing this software to replace things like Winamp, Windows Media Centre, and when non-ipod owners have issues and receive no support at all... is it really worth running I-Tunes?
Every other previous experience with Apple support has told me they're absolute retards. Like a warranty claim on a failed hard drive which lost its entire contents... apple service centre said it wasn't faulty. I guess Apple are keeping to old standards.
Here are some links to other threads describing the same problem... but remember, its not a major issure right?
Jacob Christiansen, "Quicktime Install Error", 03:17am Oct 25, 2005 CDT
Nick Brook, "Error 1904, error 46", 02:52pm Oct 12, 2005 CDT
Mark A Lizotte, "Errors during installation", 07:17pm Oct 25, 2005 CDT
jeremy brown5, "I can't install quicktime", 08:26pm Oct 25, 2005 CDT
Domenic Bussanich, "Error: -1612 The installation source for this product...", 08:08pm Oct 27, 2005 CDT
Tom Maynor, "reinstall quicktime on windows 2000...i want my itunes back!", 10:27am Oct 27, 2005 CDT
john Doe4, "Can't Install Quicktime", 02:26am Oct 25, 2005 CDT
Alan Butterworth1, "Quicktime errors -3, 1316 & 1603", 04:13pm Oct 24, 2005 CDT
http://discussions.info.apple.com/webx?128@@.68bbc4cc
shogunight, "Error Code: -3", 04:54am Oct 20, 2005 CDT -
Quicktime installation failed -3
Not really helpful - now itunes doesn't work AGAIN.
Every update is another break. Ok, how do I fix this????
Now itunes will not work because it needs Quicktime 7.03 or later. Ahhhhh!!"I'm running Windows XP w/SP2 and I had been receiving the same 'error code -3' message. I tried to uninstall Quicktime in many different methods that all failed. I noticed that every time I tried it would end up looking at my a: drive during the uninstall which led me to believe it was looking for a specific file it couldn't find to uninstall the previous version.
I then read the thread "QT7 installing(what worked for me)
" and I downloaded the Windows Install Clean Up and ran that (figured I try that first before messing with the registry). Then I went into the Control Panel and Add/Remove Programs and was able to finally remove Quicktime. Then I ran the Itunes Install for 6 again and this time Quicktime finally installed and now both run fine.
Prior to all this I was having problems with Quicktime because I had installed a larger hard drive and while Itunes has a way to deal with that kind of change (authorizing) Quicktime doesn't. I think that is what contributed to my problem.
Sorry this was so long, I just hope it helps someone else..."
This worked for me. I was having the same problem with the "error code :-3". The above steps worked. Download Windows Installer Clean Up (its free), and use it ro remove Quicktime. Follow the steps above. It'll probably fix the problem. -
ITunes/Quicktime Installation FAILS... Installation source Not found
Please help. Everytime I try to install ITunes or Quicktime, it says installation source cannot be found.
Hello Need_Help_Now_Please_TY,
The following article should be helpful in getting iTunes and/or QuickTime to install successfully.
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Cheers,
Allen -
Adobe Premiere and After Effects CS6 installer failed to initialize on Mac Book Air
Hi everybody,
I'm trying to install Adobe Premiere and After Effects CS6 for at least a month now.
I have downloaded the .dmg file at the Adobe Website and it starts to initializing the installer, then a error show up:
"The installer could not initialize. Download the Adobe Support Advisor."
There is no Adobe Support Advisor when I clicked on the link. "The Adobe Support Advisor has been discontinued" (http://www.adobe.com/support/loganalyzer/)
I've tried this many times, but every time being a failure.
EtreCheck version: 2.1.8 (121)
Report generated 19 de abril de 2015 16:29:58 BRT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Air (13-inch, Mid 2013) (Technical Specifications)
MacBook Air - model: MacBookAir6,2
1 1.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery Health: Normal - Cycle count 93
Video Information: ℹ️
Intel HD Graphics 5000
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10.3 (14D131) - Time since boot: 0:0:38
Disk Information: ℹ️
APPLE SSD SD0128F disk0 : (121,33 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 120.10 GB (11.53 GB free) (Low!)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 120.47 GB Online
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.10) [Click for support]
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (2.0 - SDK 10.10) [Click for support]
/Library/Application Support/VirtualBox
[loaded] org.virtualbox.kext.VBoxDrv (4.3.16) [Click for support]
[loaded] org.virtualbox.kext.VBoxNetAdp (4.3.16) [Click for support]
[loaded] org.virtualbox.kext.VBoxNetFlt (4.3.16) [Click for support]
[loaded] org.virtualbox.kext.VBoxUSB (4.3.16) [Click for support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.CS5ServiceManager.plist [Click for support]
[running] com.avast.update-agent.plist [Click for support]
[loaded] com.avast.userinit.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
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[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[not loaded] org.virtualbox.startup.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.avast.home.userinit.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[not loaded] org.virtualbox.vboxwebsrv.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Aplicativo (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Aplicativo (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.4.0 - SDK 10.6 [Click for support]
DirectorShockwave: Version: 12.1.3r153 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 31 Check version
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npsf_cef: Version: sf 3.3.2.1 [Click for support]
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Avast Online Security
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 120.10 GB Disk used: 108.57 GB
Destinations:
HD Hayra [Local]
Total size: 499.75 GB
Total number of backups: 3
Oldest backup: 2014-09-04 21:52:41 +0000
Last backup: 2015-01-18 03:21:42 +0000
Size of backup disk: Excellent
Backup size 499.75 GB > (Disk size 120.10 GB X 3)
Top Processes by CPU: ℹ️
31% com.avast.daemon
17% lsregister
5% identityservicesd
3% WindowServer
2% coreservicesd
Top Processes by Memory: ℹ️
147 MB com.avast.daemon
103 MB Spotlight
77 MB Dropbox
73 MB ocspd
60 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
352 MB Free RAM
1.84 GB Active RAM
1.47 GB Inactive RAM
628 MB Wired RAM
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Diagnostics Information: ℹ️
Apr 19, 2015, 04:27:45 PM Self test - passed
Apr 19, 2015, 02:41:40 PM /Library/Logs/DiagnosticReports/com.avast.daemon_2015-04-19-144140_[redacted].cpu_resourc e.diag [Click for details]
Apr 17, 2015, 12:00:21 AM /Users/[redacted]/Library/Logs/DiagnosticReports/iMovie_2015-04-17-000021_[redacted].cras h
Apr 16, 2015, 11:59:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/iMovie_2015-04-16-235935_[redacted].cras h
Apr 16, 2015, 11:01:55 PM /Users/[redacted]/Library/Logs/DiagnosticReports/XPCKeychainSandboxCheck_2015-04-16-23015 5_[redacted].crash
Apr 16, 2015, 09:39:44 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-04-16-213944_[redacted].cras hHi Thomas,
Kindly try the below mentioned link.
Error: "Installer failed to initialize" | Windows
Thanks,
Atul Saini -
Error message when opening itunes, quicktime streaming failed to load...
I downloaded itunes, installed it, and when I try to open I get the message "quicktime streaming failed to load because it was already loaded" Then it closes. Anyone know what's going on?
Windows XPokay ... let's try a careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
love, b -
Adobe Illustrator CS6 Update (version 16.0.3) Installation failed?
Adobe Illustrator CS6 Update (version 16.0.3)
Installation failed. Error Code: U44M1P7
Photoshop update work fined.
Macintosh running Mountain Lion.I have the same problem. Dreamweaver's update installed fine though. I don't even know what MacKeeper is.
Photoshop 13.1 for Creative Cloud
Installation failed. Error Code: U44M1P7
Adobe Illustrator CS6 Update (version 16.0.3)
Installation failed. Error Code: U44M1P7
Here's my list of installed applications:
cd /Applications
ls
./ Dashboard.app/ Preview.app/
../ Dictionary.app/ QuickTime Player.app/
.DS_Store Divvy.app/ QuikIO.app/
.localized Dropbox.app/ Reminders.app/
1Password.app/ Droplr.app/ Remote Desktop Connection.app/
Adobe/ Espresso.app/ Safari.app/
Adobe Bridge CS6/ Evernote.app/ Sauce.app/
Adobe Dreamweaver CS6/ FaceTime.app/ Sip.app/
Adobe Edge Code Preview.app/ Firefox.app/ Skitch.app/
Adobe Edge Inspect.app/ Flux.app/ Skype.app/
Adobe Extension Manager CS6/ Font Book.app/ Spotify.app/
Adobe Illustrator CS6/ Found.app/ Stickies.app/
Adobe Muse.app/ FreeMemory Pro.app/ Sublime Text 2.app/
Adobe Photoshop CS6/ Game Center.app/ SugarSync.app/
Adobe Photoshop Lightroom 4.app/ Geekbench.app/ Suitcase Fusion 4.app/
Adobe Revel.app/ GitHub.app/ SuperDuper!.app/
Alfred.app/ GitX.app/ System Preferences.app/
Amazon Cloud Drive.app/ Google Chrome Canary.app/ TextEdit.app/
Android Apps@ Google Chrome.app/ TextMate.app/
Anvil.app/ Hammer Trial.app/ Time Machine.app/
App Store.app/ Image Capture.app/ Tower.app/
AppCleaner.app/ ImageOptim.app/ Transmit.app/
Archive Utility.app* Kindle.app/ Twitter.app/
Automator.app/ Last.fm.app/ Ubuntu One.app/
Backblaze.app/ Launchpad.app/ Utilities/
Bartender.app/ LightTable.app/ VirtualBox.app/
Brackets Sprint 16.app/ LiveReload.app/ WebFonts/
Brackets Sprint 17.app/ MacVim.app@ WebKit.app/
Brightness Slider.app/ Mail.app/ WebStorm.app/
CCleaner.app/ Messages.app/ Wi-Fi Diagnostics.app*
Calculator.app/ Microsoft Communicator.app/ Windows Phone.app/
Calendar.app/ Microsoft Messenger.app/ Woven Uploader.app/
Carbon Copy Cloner.app/ Microsoft Office 2011/ Xcode.app/
Charles.app/ Microsoft Silverlight@ Xcode46-DP1.app/
Chess.app/ Mission Control.app/ Xcode46-DP2.app/
Chocolat.app/ Mou.app/ Xmarks for Safari.app/
Chromium.app/ MyShoebox.app/ eclipse/
Coda 2.app/ NetNewsWire.app/ iOS Simulator.app@
CodeKit.app/ Notes.app/ iPhoto.app/
Colloquy.app/ Opera Mobile Emulator.app/ iTerm.app/
ColorSchemer Studio 2.app/ Opera Next.app/ iTunes.app/
ColorSchemer Studio.app/ Opera.app/ iWork '09/
Contacts.app/ Photo Booth.app/
DVD Player.app/ Pocket.app/ -
I've been having a nightmare trying to install iTunes 5 and when i heard iTunes 6 was released I hoped it would be the answer to my prayers. Alas, the same problem persists. The installer simply quits before finishing.
I've tried most if not all of the suggestions toonz and bnoir suggest.
I'm running XP Home with SP2 and all the latest updates on a P4 1.7 GHz with 512 MB.
The standalone QT installer fails as well with the message "The wizard was interrupted before QuickTime could be completely installed. The system has not been modified. To install this program at a later time, run the installer again. Click finish to exit the wizard."
I've checked the permissions, the windows installer fixes, and various installer fixes mentioned to no avail.
Please help.
thanks,David, are you seeing the same exact error message about the wizard being interrupted?
Let's get an installation log on the problem and send it to the Apple engineers.
1. Turning on some advanced logging by creating a new file in your "Documents and Settings\<username>\Local Settings\Temp" folder with the name "QTInstallerLauncher.log". You might have to turn on "show hidden files" to find this folder. (Right click "my computer", select open, select Tools menu -> Folder Options. Select View tab, "show hidden files" radio button is in the center scrolling panel.)
2. Start menu -> Run... In the text field of the dialog that comes up, type in "cmd" and hit return.
3. In the command prompt dialog that comes up, find the Quicktime standalone installer on your desktop and drag it to this window. Then on the same line type in a space and then the following:
/Verbose"c:\log.txt"
There is no space between the e in Verbose and the double quote (").
4. Hit return.
5. The installer will create a log file:
C:\log.txt
and a file called:
"Documents and Settings\<username>\Local Settings\Temp\QTPluginInstaller_9999.log" (number may differ). You may have multiple files like this..... Send them all, or at least the most recent ones.
Find those files and send them to the apple moderator. Tell her Toonz sent you. It doesn't hurt to put the URL to this discussion thread, so that whoever gets it has some context. -
QuickTime installation breaks all Java programs.
There is a bug in the QuickTime installation program for Windows that causes all Java programs to fail whenever QuickTime is installed or updated. As part of the installation, QuickTime updates the system environment variable CLASSPATH to reference a Java .jar file needed by QuickTine in order to run properly. This reference is C:\Program Files\Java\jre1.6.0_01\lib\ext\QTJava.zip.
The problem is that in Windows, any file path that contains whitespace characters must be enclosed in quotation marks. This is because on the command line, Windows interprets any whitespace character to be a parameter seperator. So when Windows tries to resolve the file path, it resolves to two seperate paths, "C:\Program" and "Files\Java\jre1.6.0_01\lib\ext\QTJava.zip". This causes all Java applications to generate the following error: java.lang.NoClassDefFoundError: Files\Java\jre1/6/0_01\lib\ext\QTJava/zip.
The solution to this problem has been well known for years, is widely published, and is very simple to implement. Enclose the file path in quotation marks, so that the CLASSPATH entry is exactly as follows (including quotation marks) "C:\Program Files\Java\jre1.6.0_01\lib\ext\QTJava.zip". This tells Windows that everything inside the quotation marks is a single parameter, which then lets all Java applications run properly. Everytime there is a new version of QuickTime I have to field numerous complaints from co-workers that they can no longer run our Java applications. This bug has existed for at least two major release versions, 6.x and 7.x.
Please fix this bug.
Windows XP Pro
Windows XP ProA jar file does not have to be an installation program. The jar file can be your entire program neatly encased into one file. If you mess around with the manifest file, the jar file can be executed by double clicking on it.
Example: You have a program that you execute from the command line using: java Program
First, write a text file that has:
Main-Class: Tagssave it as manifest.txt. Make sure to put a blank line at the end of the file. Then, on the command line, type:
jar cvfm Prog.jar manifest.txt *.class
Done! Double click on Prog.jar and let me know if that is what you were looking for.
Brad -
Camera Raw 6.7 Update for Mac: Installation Failed error message. Update downloaded directly from Adobe website. Newly purchased Mac Workbook Pro, OS 10.10, using Photoshop CS5. Other updates successfully accomplished. Camera Raw 6.7 Update was downloaded multiple times with multiple installation attempts. Any recommendations?
thanks for the prompt response...i appreciate it. according to the link you listed, that's correct. the strange thing is that prior to the upgrad to mac os 10.8.4, photoshop CS5 was working just fine and i was able to open my canon raw files with my current camera raw plug-in version 6.7 which adobe has indicated is the last camera raw update they'll be offering for cs 5
so it's clearly an issue related to the "upgrade" of the os. seems like every solution creates 6 new problems...further evidence for the notion that if it ain't broke don't fix it! thanks again. -
I have Photoshop Elements 10 and Premier Elements 10 installed on my PC. Both were installed from discs that I bought a few years ago. I recently purchased the upgrade (by download) for both applications to version 13. In accordance with the (scant) instructions received by email, I downloaded the four files required from the Adobe site. I subsequently ran the .exe files, which in turn created directories on my PC, including set-up.exe files for both applications. When I run the setup files, I get an error message stating that the installer failed to initialise. The error message advised me to download the Adobe Support Advisor to detect the problem. That tool does not exist. I then sought assistance from the Abobe support site, initially using the hyperlink suggestions, which were of no use, then using the chat function. The operator kept trying to get me to do something with something called 'Creative Cloud'; which I am not familiar with, and do not use. He then instructed me to download and run a CS5 cleaner tool; however, none of the choices offered by that tool include my issue, or either Photoshop Elements or Premier Elements. I am reluctant to uninstall version 10 of the programs in case I end up losing the lot and therefore wasting even more money than the purchase price for this upgrade.
All I want to do is upgrade my two applications from version 10 to version 13. I have paid the requisite fee but it clearly does not work. I appear to have totally wasted my money. Can anyone please tell me how to get it to work? I do not want to have anything to do with the so-called ‘Creative Cloud’ as I have no idea what it is, and I do not want to lose what I already have (and have paid for previously).
I have tried for a few days to access the so-called 24/7 chat assistance but appeared to have been locked out as every time I try to access it, I get a message that the (24/7) chat is closed. Adobe has taken my money for a product that does not work, and also refuse to help me fix it.
I am very frustrated with a product I bought that does not work, and a 24/7 support service that clearly is not 24/7, and which refuses to assist me. Can anyone PLEASE tell me how to get this to work? Rod.Hi,
Can you please share the logs?
You can use the Adobe Log Collector tool (Log Collector Tool) and share the corresponding zip file @ [email protected]
Thanks,
Shikha
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