Quicktime installation problem

after doing a system restore my itunes will not open says itunes has encountered a problem and needs to close. i am sure its to do with quicktime as i have uninstalled itunes then reinstalled but when quicktime downloads a error message comes up saying quicktime has not been installed proberly. i have tryed to remove quicktime from my computer but it will not delete keeps saying fatal error during installation ?? can anyboby help, i've tryed troubleshooting pages but this problem is not there ??

With this one, it is usually best to do a complete removal of iTunes and Quicktime with installer cleanup, then a phased reinstall.
Here is the method:
Download a fresh copy of iTunes and the stand alone version of Quicktime
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program
http://support.microsoft.com/kb/290301/
Now use the following method to remove iTunes and its components:
XP
http://docs.info.apple.com/article.html?artnum=93698
Vista
http://docs.info.apple.com/article.html?artnum=305409
If you hit a problem with one of the uninstalls don't worry, carry on with the deleting of files and folders as directed in the method.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes.

Similar Messages

Quicktime installer problems - transform path error

Hi
Been using quicktime for a while...finally installed the new itunes/quicktime version from apple..then got the message that i needed version 7.0.3...so downloaded it and before it downloaded it it removed my quicktime..but when i tried to install it again i got the following message:
Error applying transforms. Verify that the specified transform paths are valid.
C:\WINDOWS\Installer\{3868A8EE-5051-4DB0-8DF6-4F4B8A98D083}\1033.MST
If anyone knows what to do to resolve this issue..i'd very much appreciate it.
Thanks
Jay

I don't have a solution but found the exact same problem when I was testing security update 1 for a customised 8.1.2 deployment.
I have decided NOT to deploy the update until it is fixed (or released as an MSP file so I can patch the MSI)
I tried to contact Adobe support (UK) but they were not interested as we don't have a support contract :-(

ITunes + QuickTime installation Problem

I've got an iPod Nano as a present but I'm unable to download iTunes to play it on because of a problem with Quicktime.
When I try to download iTunes + Quicktime the following error comes up:
Could not open key:
HKEYLOCALMACHINE\Software\Classes\QuickTimePlayer.Lib.QuickTimePlayerApp/CSLID Verify that you have sufficient access to that Key or contact your support personnel
I've tried uninstalling QuickTime complety but it doesn't work.
Any help would be much appreciated!
Cheers!

I had also had a problem with iTunes and discovered that Quicktime may be the culprit. iTunes appears to successfully install but, when I launch it, I get this message, “ iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.”
I have tried the Solutions to Common Installation and Launch Errors and have not solved the problem.
O I tried to completely remove iTunes and QuickTime and reinstall (While during that I did not find a QuicktimeVR file to delete). That did not work.
O I tried to empty my Temp directory but, I could not delete all the files. Same problem occurred when I reinstalled iTunes.
O I tried to install QuickTime without iTunes and it would not install. I got a message from QuickTime for Windows saying, “A newer version of QuickTime is already installed. This installation cannot proceed while the newer version of QuickTime is installed.”
O When I try to launch QuickTime from the program list, Windows cannot locate the QuickTimePlayer.exe.
O When I try to uninstall QuickTime, I get the following message, “The following file does not exist or is not a valid uninstallation log file.
C:\WINDOWS\system\QUICKT~1\UNINST`1.LOG
I would appreciate any help!

QuickTime installation problem on Windows 7 (64 bits)

I can not seem to install Quicktime on my computer. I get the following message : An error occurred during the installation of assembly Microsoft.VC80.CRT, Version=8.0.50727.4053,type=Win32, PublicKeyToken=1fc8b9a1e18e3b,process or architecture=X86, Please refer to help and Support for more information. HRESULT : 080070422. Any help greatly appreciate, especially considering it seems there is no official help to turn to.

Hello again,
I am not sure what to make of what came out. I first typed scan/now, and he told me that the Windows resource protection had not been able to start the repair service. I then typed scan / now (adding extra spaces between the characters), and he gave me what seems to be a menu of commands. Here is the whole thing (in French) I'm afraid :
Microsoft Windows [version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. Tous droits réservés.
C:\Windows\system32>
C:\Windows\system32>sfc/scannow
La protection des ressources Windows n'a pas réussi à démarrer le service de réparation.
C:\Windows\system32>sfc / scannow
Vérificateur de ressources Microsoft(R) Windows(R) version 6.0
Copyright (c) 2006 Microsoft Corporation. Tous droits réservés.
Analyse l'intégrité de tous les fichiers système protégés et remplace
les versions incorrectes par les versions Microsoft appropriées.
SFC [/SCANNOW] [/VERIFYONLY] [/SCANFILE=<fichier>]
[/VERIFYFILE=<fichier>]
[/OFFWINDIR=<répertoire Windows hors connexion>
/OFFBOOTDIR=<répertoire Windows hors connexion>]
/SCANNOW Analyse l'intégrité de tous les fichiers système
protégés et répare les fichiers endommagés dès que
possible.
/VERIFYONLY Analyse l'intégrité de tous les fichiers système
protégés. Aucune réparation n'est effectuée.
/SCANFILE Analyse l'intégrité du fichier référencé et le répare
si des problèmes ont été identifiés. Spécifiez le
chemin d'accès complet dans <fichier>.
/VERIFYFILE Vérifie l'intégrité du fichier ayant comme chemin
complet <fichier>. Aucune réparation n'est effectuée.
/OFFBOOTDIR Pour les réparations hors connexion, spécifier
l'emplacement du répertoire de démarrage hors
connexion.
/OFFWINDIR Pour les réparations hors connexion, spécifier
l'emplacement du répertoire Windows hors connexion.
Exemples :
sfc /SCANNOW
sfc /VERIFYFILE=c:\windows\system32\kernel32.dll
sfc /SCANFILE=d:\windows\system32\kernel32.dll
/OFFBOOTDIR=d:\ /OFFWINDIR=d:\windows
sfc /VERIFYONLY
C:\Windows\system32>
Needless to say I have no idea what to do next.
Thanks,
Edouard

XP Quicktime Installer problem - wants 141MB??

Hi, I'm trying to install quicktime on an XP thin client from HP.
When I try to run the installer, it claims to need 141MB of free space, and only 132MB is available on the computer. It won't let me complete the installation due to this error.
However, the installer needing 141MB of space seems like a bug in the installer, especially when you consider the installer itself in less than 20MB!!
I need someone from Apple to confirm the installer actually needs 141MB to install, and if so, how it can be cut down to a more manageable size, especially if all you really want are browser plug ins for IE.
Cheers!
Dave

I downloaded the Windows installer for "Quicktime only" not the quicktime / iTunes. Although I see what you're saying.
I did deselect an option in the installer to install the Apple updater, thinking it would reduce the requirements...
Did you have a URL for an alternate package?
Cheers!
Dave
Powerbook Mac OS X (10.4.8)

Itunes & Quicktime Installation Problems

I had the old itunes, but i want a new ipod and they will not run with old itunes. When i tried to update, it would not install. This happened when i first got itunes and we had to change registry files, i looked for the article i used last time to help me change them but could not find it again.
It said this:
HKEYLOCALMACHINE\SOFTWARE\CLASSES\QUICKTIMEPLAYERLIB.QUICKTIMEPLAYERAPP\CLSID
i have installed itunes and quicktime and deleted all files as a article on itunes support told me - now i can't play any of my music!
If you could help i would appreciate it so much
Cheers
Advent T12 Windows XP
Advent T12 Windows XP

fingers crossed, this is the article you were looking for:
QuickTime or iTunes Installer "Could not open key" alert stops install on Windows

Quicktime 7.0.3 installation problems - error 1606

Well I've just downloaded the latest iTunes with Quicktime 7.0.3 but am having a **** of a time getting the latter installed. iTunes will install, but then gives me a -3 error when trying to install Quicktime. So I tried downloading and installing the standalone Quicktime 7.0.3 program, but am having no more joy with that. If I try that, I get the error message:
Error 1606.Could not access network location QTComponents\
If I click ok then I get:
Error: -1603 Fatal error during installation
I've tried using the Installshield support website to help me, but with absolutely no luck whatsoever (http://consumer.installshield.com/kb.asp?id=Q110724). If anyone can advise me here it would be greatly appreaciated. Many thanks in advance. I have also tried disabling my Avast antivirus while I install, but to no avail.
Many thanks to anyone out there who might be able to help me.
Link to the original message in the iTunes forum:
Adam Carrico, "Quicktime 7.0.3 installation problems - error 1606" #1, 08:42pm Oct 15, 2005 CDT

I am having exactly the same problem. I also tried installing the Standalone QuickTime but got the same problem, same message. I haven't a clue where to go from here. It's really disappointing, I've only just started using iTunes and now I can't update my new iPod.
If anyone has a solution/suggestion to this problem it would be greatly appreciated. Thanks.

Quicktime Installation Failed: error -3

I have been trying to install iTunes & Quicktime on my new Dell Windows computer without success. I get the above error and Quicktime will not install. iTunes will not function without Quicktime. I have spent hours on the phone with Apple support and Dell support who could not assist me. I have tried all the remedies suggested in this forum and the discussions obtained by Googling "quicktime installation failure." I have uninstalled and reinstalled the standalone versions, tried cleaning the registry of quicktime references and tried Microsoft installer cleaner without success. I would appreciate any assistance offered. This appears to be a somewhat common problem that Apple claims to be totally unaware of. Thank you.

I have uninstalled and reinstalled the standalone versions
what error messages do you get when you try to uninstall QuickTime? include error message numbers if you're getting any.

Quicktime installation failed

everytime i try to install itunes it says
Quicktime installation failed.
error code: -3
it use to work fine, now my itunes wont even open.
can anyone help, its driving me insane!!

hi, i was just looking around and it seams that this other person had a problem just like ours here's the page site hope it helps out!
http://discussions.apple.com/thread.jspa?threadID=415642&tstart=30

Itunes and quicktime major problems...

I can't get itunes to work at all and now quicktime's stopped functioning! I get the usual "Sorry for the inconvenience but itunes has encounted a problem and needs to close" every time I try and start it. I've installed quicktime from the main apple download and it installs fine but won't actually work! I've tried uninstalling quicktime but I get the message ' fatal error during installation' and it quits the uninstall. I've uninstalled itunes and after reinstalling it get the same 'sorry for the inconvenience' message again. Need assistance from an itunes expert please. Thanks.

hmmmm. i'm better at the 6.0.x and 5.0.x versions of this. but let's try some things here.
the message that you're getting with the QT uninstall is a variation of the 1603 error message that folks used to get in the 6.0.x and 5.0.x days. so we'll atart working through some of the techniques that used to work with it on a QT uninstall/install in those days.
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
next, clear leftover QuickTime program files and folders from the PC.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
restart your PC, and try installing iTunes again.
does the install go through properly this time?

ITunes and Quicktime Installation Troubles

I had to completely remove iTunes and Quicktime from my computer, and now I am having difficulties reinstalling it. When I download iTunes+Quicktime it begins to install, and then stops, saying there was an error installing Quicktime. The error is that an installation is already in progress. I have tried everything, including Windows Clean Up Utility, CCleaner, and I have gone through Control Panel, My Computer, and Task Manager. I really need some help on completely removing Quicktime from my computer. Thanks soooo much!

Could you give the exact error message with error number if there is one.
Does this problem only apply to installing QUicktime? If so using the installer clean up utility to remove any entries for QUicktime usually fixes this. The only catch is that Quicktime does not always show up properly in the clean up utility. Look out for blank entries or numeric entries that look like QUicktime version numbers i.e 7.x
I would try installing Quicktime separately. Download the version of Quicktime that does not include iTunes. It is not the default option.
http://www.apple.com/quicktime/download/win.html
If there is a general installer problem, this thread contains a post suggesting the deletion of the following registry key:
HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\InProgress
http://www.vistax64.com/vista-general/40960-vista-business-msi-error-1500-a.html
This key should not normally be present if there are no installations in progress and it applies to Installer error 1500

Installing iTunes 5 - Hanging at Quicktime Installation

I was posting in another thread for a while, but now the thread was deleted due to no technical problems asked or something along those lines. The problem I have with iTunes is installing it - it hangs at the Quicktime installation point, and doesn't end.
I really didn't want to resort to changing my system settings, but if there are any safe methods to try and fix it, that would be good. I know there were some people with the same problem, but I don't know where the thread ended up.
I've installed the newest iTunes 5.0.1.4 or whatever it is, and that doesn't make any difference.
As I said in the thread that got deleted, Apple should really release a version of iTunes that is essentially the same as iTunes 4.9, but with the new skin of iTunes 5. This is my opinion. It is obvious that the workings of iTunes 5 was changed quite drastically, and this seems to be causing the problems. If it had the same workings of 4.9 and the skin of 5, surely we would have the best of both worlds. This would buy Apple some time to sort out v.5 fully, and keep their customers happy in the meantime.
I've read some stories on this forum and was shocked by how people were forced to buy new routers, hard drives etc. because of this problem. It really is terrible that they had to fork out so much money. And I can't believe that people were told they must pay $50 to talk to the customer services.
Right, I've kind of gone off topic a bit and I don't want this thread to get banned also, so, if anybody could please give me advice on how to get my iTunes to install I would be very grateful. Thankyou.

Ok do this...
1. Make sure you have that file called "mapi32.dll" found in your Windows/system 32 folder.
If you cant find it let me know, I can guide you through it.
Next, make sure All these are started: TCP/IP NetBIOS Helper, Windows Management Instrument, and WMI Performance Adapter.
How to do this: Click on the Start Menu;Right Click on my computer and then choose manage in that menu. In the left hand panel click "services and applications" and double click services. Find those files and then click them and see if they say started and automatic.
Next: download QuickTime 7 stand alone. http://www.apple.com/quicktime/download/standalone.html
If you are running mcafee or nortons, disable your firewall, antivirus and all that. Then restart
Next: Download Bonjour for Windows. Heres the link: http://www.apple.com/quicktime/download/standalone.html
Restart your computer. Remember if you have that anti virus crap, turn it off for the DL.
Next: Download apple itunes and restart, turning off all virus programs again. It should work from there. Good luck

QuickTime installation breaks all Java programs.

There is a bug in the QuickTime installation program for Windows that causes all Java programs to fail whenever QuickTime is installed or updated. As part of the installation, QuickTime updates the system environment variable CLASSPATH to reference a Java .jar file needed by QuickTine in order to run properly. This reference is C:\Program Files\Java\jre1.6.0_01\lib\ext\QTJava.zip.
The problem is that in Windows, any file path that contains whitespace characters must be enclosed in quotation marks. This is because on the command line, Windows interprets any whitespace character to be a parameter seperator. So when Windows tries to resolve the file path, it resolves to two seperate paths, "C:\Program" and "Files\Java\jre1.6.0_01\lib\ext\QTJava.zip". This causes all Java applications to generate the following error: java.lang.NoClassDefFoundError: Files\Java\jre1/6/0_01\lib\ext\QTJava/zip.
The solution to this problem has been well known for years, is widely published, and is very simple to implement. Enclose the file path in quotation marks, so that the CLASSPATH entry is exactly as follows (including quotation marks) "C:\Program Files\Java\jre1.6.0_01\lib\ext\QTJava.zip". This tells Windows that everything inside the quotation marks is a single parameter, which then lets all Java applications run properly. Everytime there is a new version of QuickTime I have to field numerous complaints from co-workers that they can no longer run our Java applications. This bug has existed for at least two major release versions, 6.x and 7.x.
Please fix this bug.
Windows XP Pro
Windows XP Pro

A jar file does not have to be an installation program. The jar file can be your entire program neatly encased into one file. If you mess around with the manifest file, the jar file can be executed by double clicking on it.
Example: You have a program that you execute from the command line using: java Program
First, write a text file that has:
Main-Class: Tagssave it as manifest.txt. Make sure to put a blank line at the end of the file. Then, on the command line, type:
jar cvfm Prog.jar manifest.txt *.class
Done! Double click on Prog.jar and let me know if that is what you were looking for.
Brad

Quicktime Installation Type

I am trying to install quicktime, but I need to install the full version instead of the 'basic version' because I believe I need the 'authoring components' in order to run exportfm plugin from FM Pro 7. The problem is that the only option during installation is 'basic' and I'm guessing that these authoring components are not included in the basic version. Do I need to buy QT Pro to have the choice of 'basic', 'full' or 'custom' install?
Many Thanks
macbok pro Mac OS X (10.4.8)

I am trying to use a function in filemaker called convertimage. I get the error message 'The required QuickTime resources are not available. A full installation of QT 4.0 or greater is required. ExportFm's ConvertOmage function cannot be used'. I found the following discussion (see below) and so am trying to uninstall and reinstall QT in a full version. I have trashed my previous QT and now just need to reinstall, I think, so that I can see if this helps.
Discussion Excerpt:
[Q: QUICKTIME
In the MediaManger demo files, I can't run most of the examples. I keep getting the message that 'The required QuickTime resources are not available.' What do I need to do?
A: Several of MediaManager's commands (such as ConvertImage) require QuickTime to work.
If you do not already have this installed on your computer, the installer can be downloaded for free at .
You need to make sure you are installing the FULL version of QuickTime. For the QT-dependent commands to work, MediaManager needs components of QuickTime called the Authoring Components. These are automatically installed with the full version. During the installation process, the installer will show a screen asking you if you want to do a minimum, full, or custom installation. The default is set to minimum. You must manually select the full installation before proceeding with the installation process. When the installation is complete, you will need to restart your computer.
Q: QUICKTIME
I just installed QuickTime, but the ConvertImage command still doesn't work. What's wrong?
A: As mentioned above, you must install the full version of QuickTime, which automatically includes the Authoring Components, for MediaManager to work properly. You may have installed only the minimum version of QuickTime, which will not allow MediaManager to perform its ConvertImage command. During the installation process, the QuickTime installer shows a screen asking you if you want to do a minimum, full, or custom installation. The default is set to minimum. You must manually select the full installation before proceeding with the installation process. When the installation is complete, you will need to restart your computer.
Q: QUICKTIME
I realized that I only had the minimum version of QuickTime on my machine, so I just installed the 'full' version of QuickTime. But MediaManager still isn't working. Why?
A: You may need to first UNinstall the older QuickTime files before installing the full version. The QuickTime installer won't always update all files if it encounters previously installed QuickTime files. We've found that the only way to make sure all of the "full" files get installed is to first uninstall all QuickTime files. Even though the uninstaller will try to warn you against completely uninstalling all QuickTime files, go ahead and do it anyway. We've never come across any problem doing this. Then immediately follow up by doing the full install, and then restart your computer.]
macbok pro Mac OS X (10.4.8)

QuickTime Installation FAILED!! "Error Code: -1"

Hello. I think I've just wasted 5 hours downloading the new iTunes 6. When I install iTunes 6, it installs fine. But when it reaches the part where it downloads QuickTime7 there is an error code message- "Quicktime installation failed: Error Code : -1" I don't know what to do. Now my iTunes won't pop up. Then when I close the error screen, it says this- "1628: Failed to complete installation". I keep on trying to install iTunes 6, but the same thing happens again!!! Please, I need some help to solve this problem, without iTunes, i can't update my iPod Mini!!!
Thanks.

This might not be exactly the same problem but lots of people (myself included) had problems after installing iTunes 6.0. I did the following and it finally installed correctly.
I went to
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
and downloaded the Cleanup utility near the bottom of that page. When it installs on your machine it will scan your computer for every installer every ran on you're machine. Only select iTunes and Qtime and delete those 2 installers. Then I went to add/remove programs and removed iTunes and Qtime. Prior to this Qtime would not unistall but now it did. Funny thing was there was no prompting by windows once I hit "remove/repair" in the "add/remove programs" function.
Then rerun the iTunes 6.0.1 update. That had been failing to install Qtime prior to this but now it installed and I see all my music again and iTunes works. Let me know if this does the trick, I hope so.

Quicktime installation problem

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