"Quicktime is not installed on this system"

It's a snow day, I'm supposed to be working from home and I just downloaded AE CC so I can do some work. Prior to this, I only had AE 5 on this iMac (running OS 10.9.5), but AE CC is refusing to open without trouble. I've tried these solutions:
solutions for problems with QuickTime files in After Effects CC (12.0) because of conflict with DVCPROHDVideoOutput Quic…
troubleshooting QuickTime errors with After Effects CS5, CS5.5, CS6, and CC | After Effects region of interest
http://blogs.adobe.com/aftereffects/2014/06/permissions-mac-os-start-adobe-applications.ht ml
Today is the first day I've tried to use my computer for "real work" since I bought it, so I haven't installed exotic codecs. I've discovered that I don't even have a Library/Quicktime/ folder. I do not have the DVCPROHDVideoOut file. Nothing from BlackMagic or AJA. No fancy audio. Apple no longer lets you download a separate Quicktime package and I'm wary about updating the OS. I did install CUDA this morning.
Any other ideas out there? Right now I can't use QT movies in AE and I can't render files.

If it was hidden, you're looking at the Library folder within your user home folder. This is not the folder you are looking for. You want to look in the /Library folder which is at the root of your boot drive. That is where you might (or might not) find the DVCProHD files.
If you want to try re-installing QuickTime 7, you can find the installers here.
There is no reason to uninstall QuickTime X as the APIs are completely different, so when the QT32Server task accesses QuickTime, it will only ever find QuickTime 7.
Bob Currier
Synthetic Aperture

Similar Messages

After Effects CC: Quicktime is not installed on this system

Trying to find a solution for this weird message "Quicktime is not installed on this system" when starting After Effects CC on OSX 10.9.3 for days now, but nothing worked out so far. Read lots of threads to this topic and followed all the different kinds of instructions (like changing the firewall settings, deleting files from the preferences folder, reinstalling quicktime7, changing the default audio devices, deleting certain components, ...), but it seems hopeless. For some reason also Media Encoder CC doesn t start. Media Encoder CS6 works just perfect, like After Effects CS6 does too. Unfortunately I do need to use the mask tracker which forces me to work with CC.
Please help! What else can I do? Need to get After Effects going very urgently.
I m working on a MacBook Air 1.7 GHz Intel Core i7 with 8GB RAM.
Thanks a lot for any reply!!! Aloha!
Julia

Troubleshooting QuickTime errors with After Effects

After Effects CS5 Mac says "Quicktime is not installed on this system, some components...

the error message is "QuickTime is not installed on this system, some components will not work correctly."
And when I open After Effects CS5 on MacPro 2 x 2.26 GHz Quad-Core Intel Xeon with 16GB of 1066 MHz DDR3 running 10.6.3, it is basically not functionaly, because it will not open any quicktime movies without an error message.
Quicktime is installed on this mac.
I have run permissions and run diskwarrior, and it has not solved this problem.
Any ideas?

There are a few things that cause After Effects to report that QuickTime is not installed.
One is the obvious one: If QuickTime 7.x is not installed, After Effects will report that QuickTime is not installed.
The next most common reason is quite different: The TCP communication with the QuickTime server is blocked, so After Effects thinks that QuickTime isn't there at all. The fix for this to remove the blockage in communication. Sometimes the blockage is because of an aggressive firewall program, which sees the TCP communication and stops it. If this is the case, then you can either turn the firewall software off or specifically allow the QT32 Server component to communicate; instructions for letting a specific process communicate are different for each firewall program, so you'll have to look in the documentation for your security software for information about doing that. Here's a document with some more information about this general issue, though it refers to a more serious failure when the blockage happens at a different step in the After Effects startup process: http://kb2.adobe.com/cps/857/cpsid_85711.html
Another reason is that QuickTime can fail to initialize fully because it gets stuck loading a badly written importer component. If you have any AVI importers/codecs on your Mac, this could be the issue. Here's a message that goes into some detail about that: http://forums.adobe.com/message/2808379#2808379

"Quicktime not installed on this system" message when starting up AE CC 2014 for the first time...

Got a "Quicktime not installed on this system some functions disabled" -- or something to that effect -- message when starting up AE CC 2014 for the first time.
I'm on a Mac Pro OS 10.9.3.
Anyone know what I need to install to fix this? I have the Quicktime player and QT plugins for browser, etc... Never had to do anything for AE before.
Thanks!

solutions for problems with QuickTime files in After Effects CC (12.0) because of conflict with DVCPROHDVideoOutput Quic…

The photoshop library operation failed because quicktime is not installed on this computer

I'm getting this when importing a Photoshop Timeline Animation into After Effects.
"The photoshop library operation failed because quicktime is not installed on this computer"
I have all updates to date.
Any clues?

After Effects CC (12.x) does not import animation/video layers in PSD files. You should render and export your animation from Photoshop as a movie file and import that into After Effects.

"After Effects can't find Quicktime installed on this system" error message. Using Mac 10.9.2

First time I've had to launch After Effects Creative cloud on my new mac running 10.9.2
I keep getting an error message saying AE can't find quicktime installed on this system.
I've been able to work in After Effects but can't make a quicktime movie from a composition.
Anyone have this problem solved yet?
JM

This should help: troubleshooting QuickTime errors with After EffectsIf not, try this: fixing permissions problem that impedes start of Adobe applications

Adobe encore the software that's used to decode the media is not available on this system. installing the correct decoders for the file you are working with may help correct the problem

Hi,
I got this message after importing about ten or so H.264 files that I encoded from Adobe media encoder. "adobe encore the software that's used to decode the media is not available on this system. installing the correct decoders for the file you are working with may help correct the problem."
The files we're shot with HD cameras. Edited in Premiere Pro CS3. I installed the update 3.0.1 with still the same error.
I also tried a brand new project and after about ten or so files being imported into a timeline, the system crash. I tried this twice....
    Thanks in Advance

Hi Hunt,
       Here is the skinny. A window base PC. footage shot with HD sony HD cameras, Project imported to Premiere CS3. Once completed sent file to Adobe media encoder and render them as H.264 widescreen high Quality. Imported them to Adobe Encore CS3. After about ten files or so. I got the error message. Did all the basic trouble shoot like restarting the computer, got latest patch. Even build a new test project with the same problem.
    Something else I read in the forums, is the encore will transcoded the project to Mpeg 2 anyway, after looking at my project I realized those few files were indeed untranscoded. So it will be a double compression and I dont want that. So, my new question is, what is H.264 good for ?????????? I was research that Mpeg 2 is a faster render but H.264 is a slower render but better quality.....
   what do you think ????
   Peter

I have an airbook, 10.7.4 LION, thunderbolt ethernet adapter and when trying to install 1.2.1 thunderbolt upgrade it says "this software not supported on this system"? Any advice on how to get the adapter to work?

I have a new airbook, 10.7.4 LION, thunderbolt ethernet adapter and when trying to install 1.2.1 thunderbolt upgrade it says "this software not supported on this system"? Any advice on how to get the adapter to work?

Welcome to Apple Support Communities
If you purchased the computer before 2010, your computer hasn't got Thunderbolt, so you can't use it

"Quicktime is not installed or is too old of a version (39::0)" error when trying to open CS 6 psd f

I am editing some Sony EXCAM footage and decided to apply a Photoshop CS 6 filter to a potential background plate for a green screen shot. The EXCAM footage (HD, 1920x1080, 24p) plays fine in Quicktime player and plays inside Photoshop as well once imported. But after applying the filter -- which also plays properly in Photoshop -- and saving the composition as a psd file, I then try to open the psd file in After Effects, I get an error message that says "Quicktime is not installed or is too old of a version (39::0)." I have considered rendering the Photoshop comp as video, but I notice that unless I want an image sequence (which I don't) my export options are limited to a couple of animation flavors or jpeg 2000. I see no place in the Photoshop render dialogue box to access Quicktime settings and choose another codec. (An Apple Pro Res proxy might work just fine, for example.) So I'm making this a Photoshop question because I think there's something about Photoshop that is making the file unrecognizable to After Effects. After Effects does import a single frame of the image with the filter applied. (Yes, I am converting the video to a smart object before applying the filter.) Any thoughts?

Hi hertz. I was informed by Todd Koprivka (pardon if I got the last name wrong) of Adobe that owing to different speeds of development, some interactions between Photoshop and After Effects are not working as they once did. One of the programs has to catch up to the other. So, no, you can't open a video saved as a psd file in After Effects pending new developments. And while you can export your Photoshop video, it doesn't seem you have access to all your system installed codecs. I can't remember what is available at the moment. I think animation and maybe photo jpeg -- don't quote me. But it does seem that until they get the programs back on the same page, you do have to use one of those export options and then import the result as footage into AE. (Please note that I am playing this back to you from memory and may not have the details quite right, but I think I'm telling you the gist. You could try tracking down Mr. Koprivka at Adobe and emailing him. He seems to be some sort of community liason for AE.) Sorry the news isn't better -- especially as you have updated all the software and the problem apparently hasn't been addressed. That's disappointing. The workaround I'm suggesting is time consuming and, of course, you are baking in your Photoshop work. But if that's OK and you have the time for the export, you can eventually get your stuff into After Effects.

Encore CS5: The software that's used to decode the media is not available on this system...

Hi guys, I am needing assistance with this matter. I have read up on similar threads (mostly commented on my Bill Hunt), but I fear I may be missing something. Can anyboy please assist me?
Here's the background:
OS: Windows 7 64-bit.
Video footage format: AVCHD 1440 X 1080 (1.333) 25fps, 48KHz
Photoshop Images: 1440 X 1080 (1.333)
I have been running CS4 Master collection for the past year and a half, with minimal hassles in encore (except for the early patch that needed to be downloaded and applied for some or other transcoding error in Encore CS4).
Right, so we bought the CS5 Master collection upgrade, and all applications are running great, except Encore. The moment I have completed editing my hour-long video in Premiere Pro CS5, I "send to Encore" via Dynamic Link. (This is the way I have been operating countless times in CS4. However now, in Encore CS5, the programme opens with all the regular project settings and saving dialogues, but the the moment it looks as though Encore is going get going, it stalls and doesnt respond, forcing me to close and try again.
So I tried the other way around. I restarted Encore, created a new project, in a new project folder, encore opens, and I chose to Import as "new timeline" selecting the Premiere project of choice. This time around, i don't get a crash out of Encore, instead I get the following message:
"The software that's used to decode the media is not available on this system.
Installing the correct decoders for the files you are working with may help to correct the problem."
So I googled the matter, and came up with Bill's response to the same problem (expect the date that it was posted was back in 2009). I am would desperately like to know if there is a solution, a patch, a workaround of some sorts that can help me get back to my usual workflow. I am pretty screwed without encore at this present moment, and the work is piling up. Can anybody help?
Many Thanks,
Matt

I am having the same problem however I end up having hardware error "Sense code 52102"
My video capture is similar to yours except I am using HD (Canon HNV model Legria HV40)
The process takes a long time and I have breaks in my recording to DVD and with no sound - once it completed after 40 hours.
I have wasted over 20 DVD's trying different things.
OS: Windows 7 64-bit.
Video footage format: HD 1440 X 1080 (1.333) 25fps, 48KHz
Photoshop Images: 1440 X 1080 (1.333)
I have not tried what you did buy opening up Encore and importing to new timeline , let me do that and see if I get the same message.

FF WON'T OPEN. SAYS IT'S "NOT SUPPORTED ON THIS SYSTEM" USED TO WORK JUST FINE.

Icon has disappeared from dock, notice says "Firefox is not supported on this system", icon in Applications folder now has a circle and slant line through it. What happened? I tried to re-install it and got the same result. Am running OS 10.4.11

The last release from Mozilla that works on the old 10.4 was Firefox 3.6.18. As of Firefox 4.0 and newer a Intel Mac and OSX 10.5 and newer is required for it to run.
http://www.mozilla.com/en-US/firefox/all-older.html
However since you are using a PPC Mac there is a third-party option at http://www.floodgap.com/software/tenfourfox/

OS X could not install on this disk. Not enough disk space

Hi,
Disclamer here is that I am completely new to the Mac world after having used purely Windows for the last 15 odd years so sory for any silly mistakes
I tried to do an upgrade on my Mac Book Air but am running into a really annoying issue am hoped that someone would be able to give me some much needed help.
I downloaded Mavericks from the app store with no issues. I then tried to do the upgrade and I get to the OS X installer screen, were I chose my language then hit next. I then select the harddrive to install on press install. I then get to the Installing X screen and status says Installing OXS on the disk "Macintosh HD"
After a few seconds I get a message saying "OS X could not install on this disk. There is not enough space on this disk to install the selected items. Deselect at least 1.16 GB and try again"
I appreciate that I need to delete some files but how can I get get to the files in order to delete them as, as soon as I resart the PC I get caught in the same loop
Manu thanks for taking the time to look at this and for your help

If you cannot get into your Mac at all, if you MacBook Air is still under AppleCare, you can purchase an external hard drive to connect up to your MacBook Air (MBA), bring both the drive and your Mac in an Appe Store or Apple Auhtorized reseller/repair center so Apple techs can install a bootable copy of OS X 10.9 Mavericks onto the external drive where you can boot to that drive from your MBA and access your MBA's internal hard drive and start cleaning off and archiving data.
You should never, EVER let a conputer hard drive get completely full, EVER!
With Macs and OS X, you shouldn't let the hard drive get below 15 GBs or less of free data space.
If it does, it's time for some hard drive housecleaning.
Follow some of my tips for cleaning out, deleting and archiving data from your Mac's internal hard drive.
Have you emptied your iMac's Trash icon in the Dock?
If you use iPhoto, iPhoto has its own trash that needs to be emptied, also.
If you store images in other locations other than iPhoto, then you will have to weed through these to determine what to archive and what to delete.
If you use Apple Mail app, Apple Mail also has its own trash area that needs to be emptied, too!
Delete any old or no longer needed emails and/or archive to disc, flash drives or external hard drive, older emails you want to save.
Delete any other mail in your Junk folders. Also, look through your Sent Mail to see if there is anything that can be deleted.
Other things you can do to gain space.
Once you have around 15 GBs regained, do a search, download and install OmniDisk Sweeper.
This app will help you locate files that you can move/archive and/or delete from your system.
STAY AWAY FROM DELETING ANY FILES FROM OS X SYSTEM FOLDER!
Look through your Documents folder and delete any type of old useless type files like "Read Me" type files.
Again, archive to disc, flash drives, ext. hard drives or delete any old documents you no longer use or immediately need.
Look in your Applications folder, if you have applications you haven't used in a long time, if the app doesn't have a dedicated uninstaller, then you can simply drag it into the OS X Trash icon. IF the application has an uninstaller app, then use it to completely delete the app from your Mac.
Download an app called OnyX for your version of OS X.
When you install and launch it, let it do its initial automatic tests, then go to the cleaning and maintenance tabs and run the maintenance tabs that let OnyX clean out all web browser cache files, web browser histories, system cache files, delete old error log files.
Typically, iTunes and iPhoto libraries are the biggest users of HD space.
move these files/data off of your internal drive to the external hard drive and deleted off of the internal hard drive.
If you have any other large folders of personal data or projects, these should be archived or moved, also, to the optical discs, flash drives or external hard drive and then either archived to disc and/or deleted off your internal hard drive.
Good Luck!

Error "Bridge CS6 was not found on this system. To use this command, please reinstall Bridge CS6"

Hi all,
We are having issues with Adobe Bridge working properly with Photoshop. When trying to access Bridge through Photoshop we receive the following error "Bridge CS6 was not found on this system. To use this command, please reinstall Bridge CS6"
- We have the Master Collection CS6 installed
- Bridge CS6 is working fine as a stand-alone program
- This is installed on Windows 7 x64
- I am unable to find an uninstall location for Bridge CS6, it is not under control panel > Adobe Master Suite
- All adobe products are up-to-date as of this morning.
Any help would be appreciated.
Thanks,
Message title was edited by: Brett N

Bacterin1 wrote:
It has not worked previously.
Does not make a difference is bridge is open or not.
Yes, we are accessing it through File/browse in bridge.
OK, back to square 1.
Does Bridge work normally? Does it load Bridge CS6 or does CS5 come up? Only one version can run at same time.
If you double click on an image it opens in CS6?

Proximity not installed on this computer?

I have receantly bought an iMac 27 and transferred all data from my old MacPro, using the Migration Assistant.
I am an Adobe Creative Cloud member, and when opening a InDesign CS6 document in my new iMac, ID says:
"If you edit the text in the document, it could cause hyphenation errors. Proximity (Swedish) is not installed on this computer."
Solution?
Regards,
Tommy Olsson

The Migration Assistant works for moving system files and simple applications that keep their resources in one place. Adobe Creative Suite creates a multitude of files in many locations, and using Migration Assistant doesn't work successfully.
You may need to use the Adobe Cleaner Tool to remove components you moved before a reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

Application not supported on this system

I am trying to install some software from a CD ROM for a class I'm taking. When I double-click on the Installer, I get an error that says the application cannot be opened because it is not supported on this system. I looked at the specs on the CD and they state it was created in 2002 and the format that comes up is Mac OS Standard. Any suggestions on installing the software?
Thanks!
Katy

Hi Katy
Welcome to Apple Discussions
Software on a CD ROM that old was probably written for OS 8 or 9 and you mac will not install or run that version. Without knowing (you don't say) what the software is, it is impossible for us to help you in finding a current OS X or Universal version.
Dennis

"Quicktime is not installed on this system"

Similar Messages

Maybe you are looking for