Quicktime Latest Version Won't Shut Down Correctly

Can anyone help me with this? I updated my itunes and quicktime to the latest versions. Itunes works ok but quicktime when i shut it down a box comes up quicktime player ahas encountered an error and needs to close.
I have tried uninstalling the player, deleting folders and then using registry mechanic and then reinstalling. Same thing happens. I tried a repair and same again.
Any help appreciated.

I have this same problem on a PC computer. As I can still view my movies, its not such a big problem, but the error is at the least a nuisance. I wonder if this has to do with the newest version of Quicktime.

Similar Messages

My Macbook Pro won't shut down or restart without forcing shut down. Hangs on grey screen. iTunes not recognizing iPod.

HELP!!!
Here are the specs of my machine:
2011 13.3" MacBook Pro
4 GB Ram/320 GB HD
For the past several months my MacBook Pro refuses to shut down or restart without holding down the power button. Whenever I choose to restart or shut down the computer, it will hang on a grey screen. I have even tried letting it hang for an hour, and it still won't shut down. I notice that once in a while it will retart or shut down correctly if I had not used opened iTunes since turning it on. However, even manually closing iTunes before shutting down or restarting does not solve the problem. It seems as though it only shuts down if iTunes was not used since restarting the computer. Is this a registry error? Do I need to reinstall iTunes? I noticed this problem began happening after I uninstalled Kaspersky Virus Scanner, could that be the problem as well? Also, I cannot guarantee that the problem is only associated with iTunes. I just noticed that one of the few times it shut down or restarted correctly, iTunes coincidentally had not been used. Also, this problem started happening while I was still using Lion and has continued despite upgrading to Mountain Lion.
Also, whenever I update my iPod through iTunes, it won't eject properly, and a transparent icon of the iPod displays on the screen even after I have removed it from the USB port. Furthermore, the iPod will only be recognized by iTunes and will only be updated the first time I plug it in. After removing it and plugging it back in, it won't recognize or update the device unless I shut down and restart the computer. I have the latest addition of iTunes. I also have two iPods, one 80 GB Classic, and one 8 GB Nano, and I have the same problem with both.
I have AppleCare. Should I take my macbook to the genius bar?
Applications I normally use are Word, Safari, FireFox, iTunes, FinalDraft, Photo Booth, Notes, Mail, App Store, etc. No real heavy lifting.
Any feedback would be very much appreciated. :-)
Thank you everyone!!

I have this question too.

Macbook won't shut down unless i force quit!

Hi my macbook won't shut down unless i force shutdown.... it's been like this for a while so i hardly ever shut it down..... can't even close the case as it will then just continually shutdown and re-start itself on n on n on, whilst shut!!!
It does occasionally shut down successfully ...... but today it shut down fine.... 1st time i tried it for well over a week! But then refused to start up! 1st time it's done this!! it took over two hours to convince it to start!!! Any thoughts would be massively appreciated ..... apple care run out and ZERO funds to have fixed !!! : (( v sad as i love my mac and can't do without it!!!

shelbell508 wrote:
I tried to run the disk utility and it wouldn't run properly
Exactly what did you do to run Disk Utility and exactly what happened up to the freeze?
I called some place to ask for advice and they said it could be my logic board???
That's an easy answer to give but not necessarily the correct one.
If you have the system restore disc that came with your Mac, boot with that disc in the Mac while holding down the "D" key. That will invoke hardware diagnostics. Run those several times to investigate the possibility that your Mac has a hardware flaw.

Mac Pro suddenly takes very long to boot and won't shut down... just spins

My Mac started taking very long to boot up... maybe 10 minutes before the icon bar becomes available.
Also, it won't shut down... it just spins. I've waited 30 minutes with no results.
Any help would be greatly appreciated

CBuss,
The long boot cycle points to preference corruption. And not the kind that can be corrected with re-boots etc., Check Hard Drive>Library>Preferences to see if the listings make "visual" sense. If there are a lot of letters with circles over them and numbers interspersed, you are skating out on thin ice.
Back up everything now, then do a clean install of your current OS. Do not to an "archive". That will probably archive the corruption as well. Go up to Snow Leopard if you can. Add your data back manually as well. If you keep going with these lingering start ups, you will shortly get the "?" at startup instead of the Apple/ Chime and the long, expensive, recovery (by somebody else) will begin.
As for the 'shut down" issue.. I am still in the dark. Something is still "running" and canceling the shut down cycle.
Cheers
Toby

Mini 2009 won't shut down and others....

My hard disk crashed down, I changed it and re-installed from Time Machine. Now my mini won't shut down (among other things) just restart. I think, I broke something inside, because I can't re-install from App Store (unfit check sum). Here is the fault log, any help?
Interval Since Last Panic Report: 107776 sec
Panics Since Last Report:          30
Anonymous UUID:                    D5C76789-6CC4-5EF1-9A93-83B28D9D4EE6
Thu Dec 20 05:57:18 2012
panic(cpu 0 caller 0xffffff80106b7bd5): Kernel trap at 0xffffff801070fd84, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x00000000000000e0, CR3: 0x0000000011f3d000, CR4: 0x0000000000000660
RAX: 0xffffff8022a91008, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000002
RSP: 0xffffff80f8cdbb20, RBP: 0xffffff80f8cdbb20, RSI: 0x0000000000000001, RDI: 0x0000000000000000
R8: 0xffffff8010ae6f3f, R9: 0xffffff801399ae90, R10: 0xffffff801d357000, R11: 0x00000000ffffff00
R12: 0x0000000000000000, R13: 0xffffff8022c723e0, R14: 0xffffff8022a91008, R15: 0x0000000000000002
RFL: 0x0000000000010246, RIP: 0xffffff801070fd84, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00000000000000e0, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff80f8cdb7c0 : 0xffffff801061d626
0xffffff80f8cdb830 : 0xffffff80106b7bd5
0xffffff80f8cdba00 : 0xffffff80106ce4ed
0xffffff80f8cdba20 : 0xffffff801070fd84
0xffffff80f8cdbb20 : 0xffffff8010910152
0xffffff80f8cdbb60 : 0xffffff80109156d1
0xffffff80f8cdbb90 : 0xffffff8010915618
0xffffff80f8cdbc00 : 0xffffff80109189fc
0xffffff80f8cdbc30 : 0xffffff80107120af
0xffffff80f8cdbc60 : 0xffffff80106f18d3
0xffffff80f8cdbcb0 : 0xffffff80106f1021
0xffffff80f8cdbcf0 : 0xffffff80106f151a
0xffffff80f8cdbd70 : 0xffffff8010905cfa
0xffffff80f8cdbdd0 : 0xffffff80106f9ff2
0xffffff80f8cdbe20 : 0xffffff80106f296a
0xffffff80f8cdbe60 : 0xffffff80109650ee
0xffffff80f8cdbed0 : 0xffffff8010971b52
0xffffff80f8cdbf50 : 0xffffff80109e182a
0xffffff80f8cdbfb0 : 0xffffff80106ced33
BSD process name corresponding to current thread: launchd
Boot args: serverperfmode=1
Mac OS version:
12C60
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide:     0x0000000010400000
Kernel text base: 0xffffff8010600000
System model name: Macmini3,1 (Mac-F22C86C8)
System uptime in nanoseconds: 1018159461778
last loaded kext at 38032238857: com.apple.driver.AppleHWSensor          1.9.5d0 (addr 0xffffff7f92404000, size 36864)
last unloaded kext at 218306354237: com.apple.driver.AppleFileSystemDriver          3.0.1 (addr 0xffffff7f9248a000, size 8192)
loaded kexts:
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.driver.AppleBluetoothMultitouch          75.15
com.apple.nke.l2tp          1.8
com.apple.nke.pptp          1.8
com.apple.driver.AudioAUUC          1.60
com.apple.iokit.IOBluetoothSerialManager          4.0.9f33
com.apple.driver.AppleHDA          2.3.1f2
com.apple.driver.AGPM          100.12.69
com.apple.driver.ApplePlatformEnabler          2.0.5d4
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.0.9f33
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.ApplePolicyControl          3.2.11
com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
com.apple.driver.AppleLPC          1.6.0
com.apple.driver.AppleUpstreamUserClient          3.5.10
com.apple.driver.AppleMCCSControl          1.0.33
com.apple.GeForce          8.0.0
com.apple.filesystems.autofs          3.0
com.apple.driver.AppleIRController          320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          34
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.2.2
com.apple.driver.AppleAHCIPort          2.4.1
com.apple.nvenet          2.0.19
com.apple.driver.AppleUSBOHCI          5.2.5
com.apple.driver.AppleFWOHCI          4.9.6
com.apple.driver.AirPortBrcm43224          600.36.17
com.apple.driver.AppleUSBHub          5.2.5
com.apple.driver.AppleUSBEHCI          5.4.0
com.apple.driver.AppleEFINVRAM          1.6.1
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleHPET          1.7
com.apple.driver.AppleACPIButtons          1.6
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.6
com.apple.driver.AppleAPIC          1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
com.apple.nke.applicationfirewall          4.0.39
com.apple.security.quarantine          2
com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
com.apple.driver.IOBluetoothHIDDriver          4.0.9f33
com.apple.driver.AppleMultitouchDriver          235.28
com.apple.nke.ppp          1.8
com.apple.iokit.IOSerialFamily          10.0.6
com.apple.driver.DspFuncLib          2.3.1f2
com.apple.iokit.IOAudioFamily          1.8.9fc10
com.apple.kext.OSvKernDSPLib          1.6
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.0.9f33
com.apple.iokit.IOFireWireIP          2.2.5
com.apple.driver.AppleHDAController          2.3.1f2
com.apple.iokit.IOHDAFamily          2.3.1f2
com.apple.iokit.IOSurface          86.0.3
com.apple.iokit.IOBluetoothFamily          4.0.9f33
com.apple.driver.AppleGraphicsControl          3.2.11
com.apple.driver.AppleSMC          3.1.4d2
com.apple.driver.IOPlatformPluginLegacy          1.0.0
com.apple.driver.IOPlatformPluginFamily          5.2.0d16
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.nvidia.nv50hal          8.0.0
com.apple.NVDAResman          8.0.0
com.apple.iokit.IONDRVSupport          2.3.5
com.apple.iokit.IOGraphicsFamily          2.3.5
com.apple.kext.triggers          1.0
com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.1
com.apple.driver.AppleUSBHIDKeyboard          165.5
com.apple.driver.AppleHIDKeyboard          165.5
com.apple.iokit.IOUSBHIDDriver          5.2.5
com.apple.driver.AppleUSBMergeNub          5.2.5
com.apple.driver.AppleUSBComposite          5.2.5
com.apple.iokit.IOAHCIFamily          2.2.1
com.apple.iokit.IOFireWireFamily          4.5.5
com.apple.iokit.IO80211Family          500.15
com.apple.iokit.IONetworkingFamily          3.0
com.apple.iokit.IOUSBUserClient          5.2.5
com.apple.driver.NVSMU          2.2.9
com.apple.iokit.IOUSBFamily          5.4.0
com.apple.driver.AppleEFIRuntime          1.6.1
com.apple.iokit.IOHIDFamily          1.8.0
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          220
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.DiskImages          344
com.apple.iokit.IOStorageFamily          1.8
com.apple.driver.AppleKeyStore          28.21
com.apple.driver.AppleACPIPlatform          1.6
com.apple.iokit.IOPCIFamily          2.7.2
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.corecrypto          1.0
Model: Macmini3,1, BootROM MM31.00AD.B00, 2 processors, Intel Core 2 Duo, 2.53 GHz, 8 GB, SMC 1.35f1
Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x90), Broadcom BCM43xx 1.0 (5.10.131.36.16)
Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 2 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Hitachi HTS545050B9SA02, 500,11 GB
Serial ATA Device: OCZ-VERTEX3, 240,06 GB
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0x24100000 / 2
USB Device: Apple Keyboard, apple_vendor_id, 0x0250, 0x24120000 / 3
USB Device: EyeTV Hybrid, 0x0fd9, 0x0018, 0x26200000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8216, 0x06110000 / 3

Reboot while holding down the command-r keys so the Mac boots to the Recovery Disk. From there select Disk Utility and then run Repair Disk.

G5 dual 1.8 WON'T shut down with TIGER 10.4.7

Hi all. Updated the G5 dual with Tiger, did the 10.4.7 combo update and it still won't shut down. Have to hold the power button. I've tried creating a new administrator but to no avail. Logging out won't do it either. I upgraded from 10.3.9 for music software reasons--too bad I was "forced up" since 10.3.9 worked fine. My G4 laptop 1.33 has no issues with Tiger at all.
Any suggestions??

Contributed by Fumiaki Kawashima a Level 4 here;
There are many reasons to become unable shutting down or restarting from Apple Menu. Some were explained by other posters.
Most importantly, loginwindow (the parent process is launchd.) close out the user session, continue to set the device permissions and user preferences to their defaults in a restart action, or the process power off the system in a shutdown action. However, the issue proves that somewhere in those routines cannot be performed.
Users authentication system seems to be intact because you can restart or shutdown from the login window. However, the admin account authenticated by the Tiger security systems could confuse somehow and affect loginwindow process for setting up the user environment. This may result in interfering with the process for the shutdown and restart mentioned above.
Test if you can shutdown from the keyboard-- Holding down controloptioncommand keys, and then press the eject key.
Check if the loginwindow plists are corrupted. To do this test, remove the followings to temporary folders on the desktop, and shutdown from the keyboard shortcut combination. Restart the computer to test the recurrence.
/Library/Preferences/com.apple.loginwindow.plist
/Users/HOME/Library/Preferences/com.apple.loginwindow.plist
Try disabling Login Items for third-party applications via the Accounts system preference, if any.
Verify whether any third-party kernel extensions (including device drivers) interfere with the loginwindow hooks process-- Start up with a Safe-mode, then test the Restart from Apple Menu to see whether it works. Also, boot into a Single-user mode, and test if "reboot" command is available from the BSD layer. The I/O Kit API for software developers provides a shutdown hook so that ".kext" troubleshooting may need to be considered. Besides, some bad programmed extension may not be unloaded automatically at a shutdown or restart.
If the computer is configured with Irish language Input method and/or third-party Irish keyboard, try disabling them to test.
A third-party application or custom script may interfere with the loginwindow hooks for the Shut Down or Restart. For example, if you install an application that prevents casually powering down a system, the Shut Down and Restart buttons may not work. Also, if you install a P2P file sharing application, try uninstalling it.
As last resorts, troubleshoot a bad RAM and consider "Erase and Install" solution.
OPTION:
Post a part of system.log that indicates events from "localhost kernel[0]: standard timeslicing quantum is 10000 us" to the next same line.
This may help to narrow down because restarting or shutting down the system process can initiate the procedure programmatically by sending an appropriate Apple event to Mac OS X Tiger's system process (loginwindow).
Likewise, check console.log whether any failures is reported.
Corrections:
Most importantly, the loginwindow (the parent process is launchd.) close out the user session, continue to set the device permissions and user preferences to their defaults in a restart action, or the process power off the system in a shutdown action.
However, the admin account authenticated by the Tiger security systems could confuse somehow and it may impact on the loginwindow process for setting up the user environment. This may result in interfering with the process for the shutdown and restart as mentioned above.
Addendum:
If you post a copy of system.log, consider to edit the Ethernet interface ID to a fake value.
API = Application Programming Interface
Cheers!
DALE

PS cs3 and Illustrator cs3 won't shut down

I have these apps intalled on two other win 7 x64 computers with
out any problem but on this win 7 x64 system both ps cs3 and illustrator cs3 hang up when I try to close them. It is a little intermittent on illustrator and at least once it has closed properly but most of the time it takes about 2-5 mins to shut down or it won't shut down at all.
Photoshop is worse and always either takes 3-5 mins if it does shut down but in most cases it will not shut down and I have to force quit the application. Any suggestions please.

Security settings for the Adobe licensing service or something liek that, possibly Version Cue! Run as admin to diagnose, then manually configure the services...
Mylenium

Applications don't launch - OS X won't shut down

I've started having this problem where applications won't launch. The icon just dances and nothing happens. Also, OS X won't shut down, I have to hold down the power button to shut off the computer.
The only way around the launching problem it is to reboot - on a fresh "boot" applications will launch for a while, but then it will start happening again.
If I clear caches (using Cocktail or Onyx) then it will shut down gracefully.
I really need to fix this. I recently switched over from Windows to get away from exactly this sort of thing!!
It's a pretty new MacbookPro / OS X 10.5.3
Can anyone help?

I have tried all of the above and still cannot launch many applications. This came out of the blue. From the console, I get messages like this, but disk utility reports no errors!
2008/07/25 8:54:35 PM quicklookd[165] EXCEPTION CPMessageException: (null)
2008/07/25 8:54:36 PM quicklookd[165] EXCEPTION CPMessageException: (null)
2008/07/25 8:55:36 PM kernel disk0s2: 0xe0030005 (UNDEFINED).
2008/07/25 8:56:01 PM kernel disk0s2: 0xe0030005 (UNDEFINED).
2008/07/25 8:56:02 PM ReportCrash[174] Formulating crash report for process ReportCrash[172]
2008/07/25 8:56:03 PM ReportCrash[174] Saved crashreport to /Users/btucker/Library/Logs/CrashReporter/ReportCrash2008-07-25-205601ziggy.crash using uid: 502 gid: 502, euid: 502 egid: 502
2008/07/25 8:56:03 PM com.apple.launchd[120] (com.apple.ReportCrash[172]) Exited abnormally: Bus error
2008/07/25 8:56:08 PM ReportCrash[175] Formulating crash report for process QuickTime Player[171]
2008/07/25 8:56:10 PM ReportCrash[175] Saved crashreport to /Library/Logs/CrashReporter/QuickTime Player2008-07-25-205603ziggy.crash using uid: 0 gid: 0, euid: 0 egid: 0
2008/07/25 8:56:09 PM com.apple.launchd[120] ([0x0-0x18018].com.apple.quicktimeplayer[171]) Exited abnormally: Bus error
2008/07/25 8:58:20 PM kernel disk0s2: 0xe0030005 (UNDEFINED).
2008/07/25 8:58:20 PM PubSubAgent[180] SQL Error: SQLITEIOERRREAD[10.1]: disk I/O error in "SELECT * FROM Contents WHERE rowID=?"
2008/07/25 8:58:20 PM PubSubAgent[180] <<<< ABORTED TRANSACTION
2008/07/25 8:58:20 PM PubSubAgent[180] SQLite::Exception "SQLITEIOERRREAD[10.1]: disk I/O error in "SELECT * FROM Contents WHERE rowID=?"" caught in bool PubSub::PollingFeeder::parseFeed(const Foundation::Data*, Foundation::NetError&)
2008/07/25 8:58:35 PM /Applications/Safari.app/Contents/MacOS/Safari[179] Warning: accessing obsolete X509Anchors.
2008/07/25 8:58:37 PM /Applications/Safari.app/Contents/MacOS/Safari[179] Warning: accessing obsolete X509Anchors.
2008/07/25 8:58:37 PM /usr/sbin/ocspd[182] starting
2008/07/25 8:58:40 PM /Applications/Safari.app/Contents/MacOS/Safari[179] Warning: accessing obsolete X509Anchors.

No Keyboard Shortcuts & Won't Shut Down

I've been using Leopard since it came out and every once in a while I'll come across a time where none of my keyboard shortcuts won't work. For example command+tab doesn't work to switch between applications, control+arrow key doesn't work to change spaces, etc.
Also, when this happens, the computer won't shut down. Clicking "Shut Down" will remove the top menu panel, but then it just sits there...forever...
I was hoping the latest update would fix this problem but it hasn't. I'm not running Quicksilver as some other posts have mentioned. I'm using both Camino & Safari for web browsers, iTunes, and EyeTV...that's it...
Has anyone else seen this or have any fixes? I can't seem to find a bug report on it either. Thanks.

Ok, I think I found more information here and was hoping someone could confirm. I have a Windows share that I mount to the Mac via SMB. If I shut down the Windows PC while the drive is still mounted on the Mac, I experience these problems. Particularly the not being able to shut down part.
If someone else could try this I'd appreciate it!

Premiere Pro won't shut down

Hi,
The problem is that Premiere Pro Cs6 won't shut down or close a project and must be force quit. It will also now allow me to open two projects at once (which can happen when one project fails to close.) However, this quickly leads to a crash.
Does anyone know how to solve this?
It emerged suddenly, right after fixing a problem with a serial number conlfict for Red Giant Color Suite. We repaired the preferences and reinstalled the Red Giant plug, but then the problem emerged. My feeling is it's related. Some kind of goofed up preferences, but how to fix?
Thanks for any help.
Carolyn

Now I find that out. I upgraded to Maverick after we
uninstalled/reinstalled. What fresh hell can I look forward to? I'm getting
to the point where I would rather amputate a body part than update my
software.
All joking aside, should I uninstall/reinstall again?
Right now, my workflow is to save a dated version (save as: name-date)
before I close the project, which i then do by force quitting. It crashes
and my file is saved as a recovery. My theory is that if my recovery file
gets corrupted, I have the most recent save-as version to go back to. God
willing and the creek don't rise, I can go on indefinitely this way, no?

Firefox won't shut down. I am running 3.6.8 on a Mac. I haven't had this problem until recently.

Firefox won't shut down properly. I am running 3.6.8 on a Mac and usually I have to force quit to get it to shut down. This has only begun recently. If I knew how to roll back to a previous version I would and save you the trouble, but alas, I do not.

I'm having this same problem. I am going uninstall Firefox and install Google Chrome. This is ridiculous that there is NO solution Mozilla can provide us! I can't shutdown my Mac because Firefox won't shutdown. I got a script error message, tried to STOP or CONTINUE To no avail.

10.5.3 won't Shut Down too often and have to Force Quit!

Right after 10.5.3 update, my iMac 24" often won't Shut Down at all, forcing me to use the ON/OFF button. Software that used to work fine like Firefox 2.00.14, PowerPoint 10.1.9, and You Synchronize 2.1.1 now lock up often and can't be Force Quit when they become unresponsive like before. This pretty much means the machine won't shut down either.
I've repaired permissions and all of the hard drives checked out fine. Any idea how to correct these unpleasant problems?

After further investigation it seems to be related (at least in my case) to a bug that affects firefox and 10.5.3 update.
Have a look here:
http://discussions.apple.com/thread.jspa?threadID=1541870
and here:
https://bugzilla.mozilla.org/show_bug.cgi?id=436575

Won't shut down, won't empty trash, can't force quit, hangs forever

Hi all. Multiple problems here with MacBook Air. Can't even give you the specific OS because of the hanging problem. In brief the issues are:
1. It won't shut down unless by using the power button.
2. It won't empty the trash. Nor will it stop emptying the trash. All attempts to do so are met with either the warning that an application is in use (only the trash is in use) or it hangs
3. It is impossible to force quit. The usual keystrokes have no effect and in any case the third keystroke - usually esc- is shown under the Finder as an arrow comIng out of the upper left (open) corner of a semi-circle. Although this is a Spanish keyboard there is no corresponding key anywhere on the computer
4. Any attempts to open any other application while engaging in the fruitless attempts to empty the trash are met with the dreaded beach all of death.
As a consequence I can only use the MacBook Air by not emptying an ever growing amount of trash. This can't possibly be good.

David ...
Hopefully you can boot in Safe Mode so you can find out which OS X is installed. Troubleshooting advice can depend on that information.
Startup your Mac in Safe Mode
A Safe Mode boot takes much longer than a normal boot so be patient.
Then click the Apple menu  top left in the screen. From the drop down menu click: About This Mac
Note the version number.
Then click Restart from the Apple () menu.
Post back with the OS X version please.

My laptop won't shut down?

My MacBook won't shut down. What can I co?

You could try & press (hold down) the power button for more than 10 seconds to see if that shuts it off.
But first, read the information ahead of an actual SMC reset, and try what you can as a troubleshooting measure here:
There also may be a reset of the System Management Controller that may help a power issue, as it can do several things. Read the article carefully...
•Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT3964
Then, you could later try to start the computer in SafeBoot (shift key held through startup, until you see login screen) then login to your account, and continue. See Disk Utility and choose first aid 'repair disk permissions' on the mac hard drive. Depending on the version of OS X and hardware you have, that may mean using a Recovery version of OS X utilities, and choosing Disk Utility in there, to fully attempt to repair an issue. Perhaps the SMC reset may be enough.
Hopefully this helps...
Good luck & happy computing!

Won't shut down after Tiger 10.4 install

After I installed version 10.4 the computer won't shut down. It will sleep, but won't restart or shut down. I just use the power button. It worked perfect before I upgraded. All advice is appreciated because I know nothing!

Hi there,
I found some references to items I got rid of (Virex and Konfabulator) in my Login Items... I checked my Console and there is a lot of repeating stuff like this:
Jan 19 19:56:53 Whitney configd[36]: AppleTalk shutdown failed, status = 71 (retrying)
Jan 19 19:56:54 Whitney configd[36]: AppleTalk shutdown failed, status = 71 (retrying)
Jan 20 06:22:57 Whitney /usr/sbin/AppleFileServer: AFPServer::AbnormalATListenerShutDown - clear listener
Jan 20 06:23:05 Whitney webdavd[568]: unexpected statusCode 503
Jan 20 06:23:05 Whitney webdavd[568]: network_mount: OPTIONS failed; file: mount.tproj/webdav_network.c; line: 2729
I don't know what Appletalk is, I am looking around now to try to find out.
Thank you, again, for your help.
imacmom
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