Quicktime makes Premiere Pro crash

Premiere Pro CS4 crashes when viewing footage in the Program Monitor if Quicktime is installed. The only way I can view footage in Premiere now is by uninstalling Quicktime. It worked before the 7.6.4 update, so I tried going back to an earlier version of Quicktime (7.5 - the link to 7.6.2 just goes to 7.6.4). For some reason that didn't help.
I need both Premiere and Quicktime on my computer, does anyone have any suggestions other than Adobe and Apple should have a little get-together and make sure they don't make their products mutually exclusive?

Hi:
I am having "similar" problems with AE in CS4. Pleas do check posting: "Quicktime : Windows Vista w/SP2 - Windows Error : Export Controller stopped"
I am having issues at startup of CS4 After Effects and unable to IMPORT mov files. The same issue (QuickTime) is "extanding" all over some other CS4 appliactions. With previuos QuickTime versions I did not have a "single" issue with it.
But since I did notice the issue and checking out this forum, I did also notice that a lot of user were experiencing issues if they want to revert back to previuos version. So I have not touch my system.
So you are not alone and the only thing to do is to await for the Apple guys to fix the issue that seems to be 100% related to QuicikTime.

Similar Messages

Premiere Pro Crashes - OpenCL.dll unloaded

Adobe Premiere Pro crashes after launch and when I try to edit. Here is the events log:
Log Name:
Application
Source:
Application Error
Date:
1/23/2015 11:12:16 AM
Event ID:
1000
Task Category: (100)
Level:
Error
Keywords:
Classic
User:
N/A
Computer:
AFST-MKT-01
Description:
Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
Faulting module name: OpenCL.dll_unloaded, version: 0.0.0.0, time stamp: 0x50eb1a5b
Exception code: 0xc0000005
Fault offset: 0x000007feece816a0
Faulting process id: 0x10d0
Faulting application start time: 0x01d0372fa5cf9714
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: OpenCL.dll
Report Id: fa6bce77-a322-11e4-9716-fcf8ae662217
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-01-23T17:12:16.000000000Z" />
<EventRecordID>14534</EventRecordID>
<Channel>Application</Channel>
<Computer>AFST-MKT-01</Computer>
<Security />
</System>
<EventData>
<Data>Adobe Premiere Pro.exe</Data>
<Data>8.2.0.65</Data>
<Data>5486db4a</Data>
<Data>OpenCL.dll_unloaded</Data>
<Data>0.0.0.0</Data>
<Data>50eb1a5b</Data>
<Data>c0000005</Data>
<Data>000007feece816a0</Data>
<Data>10d0</Data>
<Data>01d0372fa5cf9714</Data>
<Data>C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe</Data>
<Data>OpenCL.dll</Data>
<Data>fa6bce77-a322-11e4-9716-fcf8ae662217</Data>
</EventData>
</Event>
Please help me find a solution to this problem. Thanks!

Check for corrupted or poorly-constructed fonts installed on your system. A free font manager like the ones listed here:
Best Free Font Manager
can help with that. I use FontFrenzy. Start troubleshooting by using your font manager to make a backup of your current font installation, then pick half of the fonts and delete them. Go into the Adobe apps and see if you still get the error. If not, then you know the problem font is in the half you deleted. Restore them and delete half again from just that group. And so on until you find the bad font(s).
Jeff

Premiere Pro crashes when i start it up. Help please :-)

Premiere Pro crashes when i start it up. Help please :-)

Go to Adobe Premiere Pro CC error on start and answer all the questions I posted in reply #1

CC Premiere Pro crashes on start up with "Not Responding"

CC Premiere Pro crashes on start up with "Not Responding".
Tried:
1. Reboot
2. Updating Graphics Drivers.
3. Removing Red Giant Plug-Ins from my current Adobe Common Folder.
4. Running in compatibility mode for Windows 7
5. Running as Admin
All Failed.
Got a film deadline in 24 hours, really need this fixed like 5 hours ago. Any help would be amazing.

Type Crash on Launch into the forum search. You'll get all the known fixes.

Adobe premiere pro crashes on start up.

Hi,
I've been trying to open my premiere pro and i recently did the update, now everytime i try to open up a project, my premiere pro crashes. PLEASE HELP!
Thanks!

Hi jrm112233,
Thanks for posting on Adobe forums.
Please tell us What is OS you are using ?
1. Are you using Premiere Pro CC or CS6 ?
2. For how long you have issue with Premiere Pro ?
3. What is Graphics card are you using ?
4. Do you have some 3rd party plugin installed ?
Thanks
Sandeep

My Premiere Pro crashed and will not reload. Can I uninstall and re download with Creative Cloud?

My Premiere Pro crashed and will not reload. Can I uninstall and re download with Creative Cloud?

Yes, if you're a Cloud subscriber and are running a 64 bit operating system.

WHY IS MY PREMIERE PRO CRASHING AT START UP?????

WHY IS MY PREMIERE PRO CRASHING AT START UP?????

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

Premiere Pro Crashes "A serious error" when opening clips or playing from a sequence. How to fix?

My premiere Pro Crashes the moment I try to open a clip or play from a sequence.. basically I can't do anything. Please help!

More information needed for someone to help... please click below and provide the requested information
-PPro Information FAQ http://forums.adobe.com/message/4200840
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Premiere pro crashing upon opening projects

Whenever I try to open a project I've previously been working on I get and error and Premiere pro crashes. I've found a workaround in the form of deleting my preferences, but I have to do this everytime which doesn't seem normal.
First time using support so I'm not sure if I need to provide more
This is the crashreport
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          Adobe Premiere Pro.exe
Application Version:          7.2.1.4
Application Timestamp:          52aed7f3
Fault Module Name:          aticfx64.dll
Fault Module Version:          8.17.10.1230
Fault Module Timestamp:          52540642
Exception Code:          c0000005
Exception Offset:          00000000000a1a4e
OS Version:          6.1.7601.2.1.0.256.1
Locale ID:          3081
Additional Information 1:          3f3b
Additional Information 2:          3f3bfa8c58092881edeecad35641e2c4
Additional Information 3:          7bc3
Additional Information 4:          7bc34bbf1df47809e434a387a1f71c12

Hi justinB,
Welcome to the Forums.
Please go to the location of the mentioned aticfx.dll and move it to your desktop. This file might be a result of bad installation of Graphics Drivers. Please launch the Premier Pro and check if it works.
Regards,
Vinay

Premiere Pro crashes when I open my project because the cursor is stuck on a time-lapse sequence

I have a Time-lapse sequence which I have just built and saved the project of, but my cursor has stopped on the time-lapse sequence. Premiere Pro does crashes when I open my project because the cursor is stuck on the time-lapse sequence.
My project was saved in Premiere Pro with the cursor stuck on my new time-lapse sequence. Now, Premiere Pro crashes when I try to open the project....Please help URGENTLY?

>It may be a corrupt font, but I have thousands installed. Is there any way to test for that?
Reply #8 was specifically to address this question.
>I basically wanted to know if this is a 3.2.0 issue or not.
That's not what you asked. Perhaps asking a specific question will get you closer to a specific answer?
The titler does not crash for me at any stage of the Adobe updates for Premiere Pro, including 3.2.
Cheers
Eddie
PremiereProPedia (
RSS feed)
- Over 300 frequently answered questions
- Over 250 free tutorials
- Maintained by editors like
you
Forum FAQ

Premiere Pro crashes when opening the program. what to do

Premiere Pro crashes every time when opening the program. Other creative cloud programs are functioning well. What to do?

You may get more specific help in that forum http://forums.adobe.com/community/premiere
When you go there, you need to provide a LOT more information for anyone to help
-PPro Information FAQ http://forums.adobe.com/message/4200840
Also, Go to http://forums.adobe.com/community/premiere and, in the area just under Ask a Question, type in
crash on launch
You may now read previous discussions on this subject... be sure to click the See More Results at the bottom of the initial, short list if the initial list does not answer your question

Premiere Pro crash on launch

Premiere Pro crash on launch (dvaui.dll fault) for one user, but not on random account created on same machine.
How do fix?

Fonts can cause issues. First, corrupt fonts can cause launch hangs and Titler crashes. Next, there are some fonts that are not corrupt, but just do not work well with Adobe products. One such font is from SunMicro Systems, and installs with OpenOffice - Deja Vu. There are probably many, many more. Some fonts, like Isabelle and Isabella (by some different foundries too), will not cause issues, but just not display properly in many Adobe apps.
Fonts - you can't live without them, and sometimes it's tough to live with 'em, especially some.
Thanks for reporting and good luck,
Hunt
PS - this ARTICLE covers some issues with Titler (can also apply to launch), but is highly PC-centric.

Avi plays in Windows Live Movie Maker but probs in Quicktime and Premiere Pro

Hello,
I'm completely new to Premiere Pro and am trying to edit a recording of a webinar for work. I have it in both .avi and .wmv formats but can't import either into Adobe Premiere Pro CS6 or CS5.5. They both play in Windows Media Centre, Windows Live Movie Maker and Windows Media Player, but the audio is corrupted and no images appear when I play in Quicktime with the avi and when I try to play the wmv in Quicktime it says the file is not in a format that Quicktime understands. When I try to import either into Premiere Pro I get the error message "Unsupport format or Damaged File". I've used Gspot to determine that the codecs I need are installed and am at a loss in terms of what to do next. I've spent literally hours on this and would dearly love some help. Can anybody shed light on my problem? With many thanks in advance. Shan

Hi Jim,
It said 0x0055 MPEG-1 Layer 3, 44100Hz 128 kb/s tot , Stereo for the audio
and H264, H.264/MPEG-4 AVC for the video.
Thanks for looking at this for me.

Premiere Pro crashes after quit - Mac OSX Lion

Greetings,
Symptoms:
I'm experiencing a consistent crash behavior after quiting Premiere Pro (ver 5.5.1 and 5.5.2). The complexity of the project doesn't seem to matter and once it crashes, i get the prompt indicating the app encountered a serious error and will try to save the project. I then get the usual crash report prompt to send to apple followed by the adobe crash report a few minutes later (must be why i see "dynamiclinkmanager" in top for a bit after PP crashes).
If I reopen PP, I'm prompted with a dialog box asking if I want the last project opened. If I say yes, I'm back to a crash before any assets load (unexpected serious error and the app will need to close) followed by the crash reports again for apple and adobe. Basically, i get one chance to make a project and it goes bad when closing the application.
I'm using an install from a DVD, but had also tried the web version. I was able to create a couple projects with the web version (trial) and then when I got the DVD, i believe i used that for updating/authenticating, etc - maybe that's where things went south (anyone else observe a similar pattern?). I didn't think too much of mixing the DVD content with the web install, so the steps around how i mixed those two sources is somewhat fuzzy.
For reference, i'm pasting the crash report inline. To reproduce, I just had to open PP, click no when asked to open the last project that unexpectedly quit, and then just hit quit and got the crash. I didn't do anything other than accept the project defaults in order to test out hitting command-Q.
If I can provide futher info to help with a repro, please let me know.
Any help is appreciated and thanks in advance,
Todd
<<begin crash report>>
Process:         Adobe Premiere Pro CS5.5 [280]
Path:            /Volumes/VOLUME/*/Adobe Premiere Pro CS5.5.app/Contents/MacOS/Adobe Premiere Pro CS5.5
Identifier:      com.adobe.AdobePremierePro
Version:         5.5.2 (5.5.2)
Code Type:       X86-64 (Native)
Parent Process: launchd [126]
Date/Time:       2011-12-08 21:42:17.998 -0800
OS Version:      Mac OS X 10.7.2 (11C74)
Report Version: 9
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[280]: garbage collection is OFF
terminate called without an active exception
abort() called
Message was edited by: Jeff Bellune. Edited for brevity.

Thanks for reply zikade, here's my rig:
Model Name:          Mac Pro
Model Identifier:          MacPro5,1
Processor Name:          6-Core Intel Xeon
Processor Speed:          2.66 GHz
Number of Processors:          2
Total Number of Cores:          12
L2 Cache (per Core):          256 KB
L3 Cache (per Processor):          12 MB
Memory:          64 GB
ATI Radeon HD 5770:
Chipset Model:          ATI Radeon HD 5770
Type:          GPU
VRAM (Total):          1024 MB
Regarding en/disabling the mercury engine, is there another place to toggle that? I didn't think i had any other choice at this time with my card option (until i get a nvidia cuda card). FWIW, When creating a new project, the options in the drop down menu for "Video Rendering and Playback" is greyed out with "Mercury Playback Engine Software Only" as the selected option.
I was also thinking of putting a fresh Lion install on another disk (bah, would prefer to not have to do this since I have other stuff all nice and set up on current OS install), but at this point I'm fine to take the hit and level the playing field w/ a fresh OS, image that for downstream testing if a fresh install is needed again, and then start installing things one at a time until something goes wrong.
It seems (i hope) this error could be caused by something pretty basic as it is a complete showstopper. Unless somehow what I'm doing is super unique, there would be other folks out there dead in the water, to, but making waves.

Premiere Pro crashes on start Mac OS 10.9.5

Hi there !
I'm doing video editing on a late 2009 mac with 2x2,26 Ghz Xeon
System : 10.9.5
Was on CS6 and everything was fine.
At some point, had to switch to CC in another studio...
Thought it was not a problem as I am a CC suscriber anyway.
But after I installed Premiere Pro CC on my own Mac, I had the very unpleasant surprise to discover that it crashes on start,
displaying this message :
Adobe Premiere Pro n'a pu trouver aucun module de lecture vidéo compatible...
(Yes, that's French for : Adobe PP could'nt find any compatible video player)
Any idea would be much appreciated !
Denis van W.

Hi,
Please go to following location move the Adobe folder to desktop,
User Library >> Application support>>
User Library>> Preferences>>
Make sure you're in user library not in system Library.
Access hidden user library files | Mac OS 10.7 and later
Please rename the Adobe folder in documents to old.adobe
Now try and launch.
Hope that helps.
Thanks
Mohd Naseem.

Quicktime makes Premiere Pro crash

Similar Messages

Maybe you are looking for