Quicktime player with audio only?

I have two problems:
First, I use Coursecompass an educational tool which use Quicktime to access it's multimedia. However, when I try to access it, all I get is audio but not any video.
Second, I also ordered the Pro version figuring it would be the solution, but the instructions to activate it sent me to my control panel to access Quicktime. However, even though I have the player on my computer, there is no box for it in my control panel. Does anyone have an idea of what's wrong?

I also ordered the Pro version figuring it would be the solution
Actually no, that won't help. The Pro key only unlocks the editing and export/conversion capabilities of QuickTime Player. Pro doesn't add anything to the ability of the free version to play a file.
but the instructions to activate it sent me to my control panel to access Quicktime. However, even though I have the player on my computer.
If you have Vista on your computer, launch QuickTime Player and go to the Register menu command under Edit -> Preferences.
But as I said, a Pro registration won't add any playback capabilities. Have you contacted Pearson about the problem? If not, you might start with this support article on their site.
Regards.

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