QuickTime Plugins have problems on Windows 7 (64-bit)

Uninstalling/reinstalling QuickTime did not fix the problem. Still get a script error and no QuickTime ActiveX plugin installed when accessing a web page with the embedded player on Windows 7 Pro 64-bit with Internet Explorer 8 (64-bit).
I did more experiments and found the following: Windows 7 Pro 64-bit comes with two versions of Internet Explorer 8; one is 32-bit and the other is 64-bit. The 32-bit version of Internet Explorer will install the QuickTime ActiveX plugin and load a video; however, the Controller bar at the bottom of the player is just pure black--you can't see the controls. If you click on the right place, it will play the video, but you can't see the control your clicking on. This exact same behavior also occurs in Firefox 32-bit, Chrome 32-bit and Safari 32-bit when running on Window 7 Pro 64-bit: they all exhibit the same problem with their respective QuickTime plugins.
So, there appears to be *two issues*: 1) The QuickTime plugins run impaired in 32-bit browsers running on Window 7 (64-bit); and, 2) The QuickTime ActiveX plugin is incompatible with, and will not install in, the 64-bit Internet Explorer 8 browser running on Windows 7 (64-bit).
If anyone at Apple is paying attention--Please fix this and issue an update to include plugins that work in both 32-bit and 64-bit browsers when running on Windows 7 (64-bit). Thank you.

Apple engineers generally don't read these forums. The best way to get information to them is to use the feedback page:
http://www.apple.com/quicktime/feedback
or open a Developer account (the "Online" program is free) and use Apple's Bug Reporter (this is usually the best way for an issue like this but you may not want to open a Developer account just for this purpose).
Regards.

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ITunes and Quicktime don't work on Windows 7 64-bit

iTunes and Quicktime don't work on Windows 7 64-bit. I tried to uninstall and install the package according to Apple support article (http://support.apple.com/kb/HT1923) but still the same problem. I even tried to stop the Bonjour, it didn't help either. When I try to run either iTunes or Quicktime I get a Windows error message "iTunes has stopped working", with details like this:
Problem signature:
Problem Event Name:          BEX
Application Name:          iTunes.exe
Application Version:          10.3.1.55
Application Timestamp:          4deec351
Fault Module Name:          StackHash_0a9e
Fault Module Version:          0.0.0.0
Fault Module Timestamp:          00000000
Exception Offset:          00000000
Exception Code:          c0000005
Exception Data:          00000008
OS Version:          6.1.7601.2.1.0.768.3
Locale ID:          1033
Any suggestions?
Thanks.
Sergio

Taken as a whole, the symptoms suggest that another application (other than QuickTime itself) has stashed old QuickTime componentry in your system files.
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
Open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

TS3918 I am experiencing this problem on Windows 7 64 bit. Any suggestions would be appreciated.

I am experiencing aniTunes reinstall problem on Windows 7 64 bit. I have uninstalled the iTunes product and reinstalled 11.02 for windows 7 64 bit but can't get iTunes going again. The first error message I get is: "The file "iTunes Libirary.itl" cannot be read because it was created by a newer version of iTunes". The next error message I get is: "There is a problem sending the command to the program." Any suggestions on what to do next would be appreciated. ( I would have posted this in Windows area had I been given a choice.)

I believe that message can sometimes be a sign of a corrupt library file, unless of course you've tried to downgrade to an older build of iTunes. Restore it as described in this post.
tt2

IPhone 3GS SYnc problems with Windows 7 64 Bit

I am having sync problems with windows 7 64 Bit.
The iPhone syncs a few tracks then hangs, a few minutes later itunes tells me the iphone has timed out.
Anyone have any ideas about this. I have tried different USB ports, cleaned the apple USB cable contacts with Servisol, restored the iPhone and reinstalled itunes.
iPhone and iTunes are latest versions.
Thanks
Joe

"Try this connect the iPhone, let the mtp driver installation fail, then go into the device manager and uninstall the unknown mtp device. If you then scan for new hardware from the device manager it should recognize the iPhone & update the driver."
Ok here's what I did:
1) Connect the iPhone (iTunes had been installed)
2) No MTP driver installation is happening as Windows detects iPhone successfully
3) Open Device Manager
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One of them sits under Portable Devices: "Apple iPhone". If I view the details of this driver, it lists the following files:
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- C:\Windows\system32\DRIVERS\winusb.sys
- C:\Windows\system32\DRIVERS\WUDFRd.sys
- C:\Windows\system32\WpdMtp.dll
- C:\Windows\system32\WpdMtpUS.dll
The other one sits under Universal Serial Bus controllers: "Apple Mobile Device USB Driver". And as indicated by Joe above, it lists the following files when I view the Details:
- C:\Windows\system32\Drivers\usbaapl64.sys
- C:\Windows\system32\usbaaplrc.dll

I have downloaded Indesign CC2014 and installed 3-4 times but it doesn't run. I have installed on Windows 7 64 bit , HP laptop i7

I have downloaded Indesign CC2014 and installed 3-4 times but it doesn't run /work. I have installed on Windows 7 64 bit , HP laptop i7.

sign out and then sign back in to your cc desktop app.
then install cc 2014.

Oracle database 11g release 2 installation problem on windows 7 (64-bit)

First of all my windows is not genuine, but on my friend's desktop oracle download and installation worked fine, he chose "create and configure database" options, and it works very well on his desktop, though his windows is also illegitimate. In my case, when I select "Create and configure database" option and pressed 'next",
(Go to my blog to see it with snapshots: Computer Science: Oracle database 11g release 2 installation problem on windows 7 (64-bit))
it asks to select class, I select "Desktop class" and pressed "next". The moment I pressed "next", the whole setup thing disappeared like it was never started. I searched for all possible reasons for why its not getting installed on my laptop, I used registry cleaner s/w, deleted 25 GB of data to create free space if it were the problem, increased the virtual memory to increase the space for RAM, I did almost everything to get this setup working, but I found no success with the "Create and Configure database" option
and
then
I chose a "database software only" option and chose to store in a folder w/o spaces. This way, I got database s/w only and then later I found "Database configuration Assistant (DBCA)" from windows START button and clicked to create and configure database manually. The steps are pretty much interactive and doesn't involve much brainstorming.
The values I filled for
1) Global Database Name : orcl
2) System Identifier : orcl
3) I chose common password for both SYS and SYSTEM
4) while on Enterprise Manager Configuration step, It asked me to create and configure listener in oracle home, so for that too, I typed "netca" in windows START menu and clicked it. There I added a listener.
5) I chose a Storage area which was the Oracle-home itself i.e. where our installation files goes , in my case it is : C:\oracle_base\product\11.2.0\dbhome_1\oradata
6) Then after few more nitty-gritty clicks, we are set to go !
Finally to write SQL code and to create your first TABLE , type "sqlplus" in windows "START" menu and click it when it appears. A command-prompt like window appears , which will ask you for username and password, so here they are :
Username : sys/ as sysdba
Password : (its the one you created in step 3 stated above )
After this you are ready to write your first SQL command.

Is this your solution to your original post at Oracle database 11g release 2 installation on windows 7 (64-bit) ?
Pl be aware that you should not create any custom objects in SYS or SYSTEM schema - you should create any such objects in a separate custom schema.
About Database Administrator Security and Privileges

Lightroom 3.2 Installation Problem on Windows 7 64-bit

Lightroom 3.2 Installation Problem on Windows 7 64-bit
I can't install Lightroom 3.2 (German) on my computer (Windows 7 Professional 64-bit).
While copying the extracted program files the following error message appears:
An error occurred during the installation of assembly component {6435B7C0-E0C8-3EA2-91AE-7640034EAFCE}. HRESULT: 0x80070002.
I found out that other users had the same problem, and couldn't find a solution.
Perhaps it is a Microsoft .NET Framework related problem. But after installing .NET Framework 4 nothing changed.
Thanks for ideas to solve the problem.

Thanks for your advice, Mr. McLion.
I downloaded the 3.4.1 version and started the installation as administrator. Unfortunately the same error message occured again.
Then I tried to install the 32-bit version (although I prefer a 64-bit program on a 64-bit operating system). A similar error message appeared at the same point of installation progress, but with another combination of numbers and letters in brackets.

HT4410 I have just installed Windows 7 64-bit full version Home Premium using Bootcamp and cannot get access to the internet. I installed on a Macbook Air Mid 2012 with Mountain Lion. Are there some drivers that are missing from the Windows 7

Dear Apple. I have just installed Windows 7 64-bit full version Home Premium using Bootcamp and cannot get access to the internet. I installed on a Macbook Air Mid 2012 with Mountain Lion. Are there some drivers that are missing from the Windows 7 bootcamp install download from Apple

It is a Total Misconception that the Support files are installed when you are installing Windows, even if the USB drive that holds them is inserted in the system when doing the Windows install.
You must always Run the Setup.exe files from the support files or run the drivers individually once Windows has finished installing and booted to the desktop.
Also you really need to run the Boot Camp Control Panel Applet and check for updates as not all the newest drivers for full function of all the hardware is included with the original support download. That download is basically a generic version to get the system working and without doing the updates not everything will work properly.

ITunes auth problem on Windows 7 64-bit

Hi,
I experience weird issues with the iTunes auth-process on a Windows 7 (64bit) machine.
When I try to authorize my computer it results in a message telling me something about connection issues. Anyhow, it seems the computer is kind of activated since I can deauth my computer. If I try auth'in my computer several times, it also allows to deauth it several times until it says that it is not auth'd anymore.
My tries so far to solve this
- updated to latest iTunes
- deactivated, even uninstalled firewall (used NIS2011), also disabled the Windows Firewall after that
- checked hosts file
- deleted SC Info
- even tried with creating new library
- disabled User Access Control in Windows
- disabled all startup items in "msconfig"
- tried to activate with same account a different computer in the same network, I was able to play movies using the private home sharing feature, also activation was no problem
- re-installed Apple Software (including iTunes, Quicktime and Safari)
- checked Diagnostic within iTunes with no problems
So my guess is that it could have something to do with 64 bit or any hard- or software related issue at my computers side.
Detailed procedure:
1 - Start iTunes, click Store > Authorize > Enter credentials
and now the weird thing is that the "authorize" button says "deauthorize", no matter how often I try to deauthorize before.
2 - Repeated step 1 since it says always the same error message (connectivity alert)
3 - Playback of any DRM protected media does not work (movies). It asks for authorization again but fails to do so with the same message again
4 - Deauthorizing is possible and I noticed that I can do this as many times as I tried to authorize before.
Does anyone have a suitable idea for helping me out in this issue? I never had problems on my mac before, nor on a Windows 7 32bit system.
My 64 bit machine is only used with one iTunes account.
I already contacted the iTunes Support via Mail but they could not help me since this could be a technical issue.
Any help is much appreciated.
Thanks in advance,
Benjamin

After numerous calls with Apple support, I finally got it working
For me, the problem was the following:
1. Make sure that Internet Explorer is your standard browser for windows (if not...make it)!
2. In Internet Explorer go to "Internet Options" then "Advanced"
3. In the list scroll down to "Security" and UNCHECK "Check for server certificate revocation"
4. Make sure that (a bit further down) "Use SSL 3.0" and "Use TLS 1.0" are CHECKED.
5. Delete the "SC Info" folder once again...
6. Run iTunes in Admin-Mode
After that, I was able to activate my computer and I changed my browser back to Firefox afterwards...
Hope that will help you too !!
Cheers

ITunes 9.2.0.61 & QuickTime 7.66.73.0 Windows 7 64-bit Application Errors

Hi,
I recently installed iTunes 9.0.3.15 on a Windows 7 64-bit PC and everything worked great. Upon purchasing an iPhone 4, I was told by iTunes that I needed to upgrade to version 9.2 with iPhone 4 functionality. After doing so, I am presented with the following errors when I try to launch either iTunes or QuickTime:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 9.2.0.61
Application Timestamp: 4c18061b
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdb3b
Exception Code: c0000005
Exception Offset: 0002ee48
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: e8ad
Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863
Additional Information 3: e8ad
Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863
Problem signature:
Problem Event Name: APPCRASH
Application Name: QuickTimePlayer.exe
Application Version: 7.66.73.0
Application Timestamp: 4ba2fe44
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdb3b
Exception Code: c0000005
Exception Offset: 0002e721
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 812a
Additional Information 2: 812a2e56b4a1cb2dcff1a66554571c00
Additional Information 3: 5fbb
Additional Information 4: 5fbb7afca7120c2847f09318632deec8
I have already tried completely uninstalling ALL Apple software, cleaning the registry, and reinstalling, but the same error messages return. As indicated above, this happens when I try to launch the program and is preventing me from opening the applications. Please let me know if you have any ideas or suggestions for resolving this problem.
Thanks!

I completed all optional updates except for the MS Office Help files and the Creative audio driver and I was still unable to open iTunes 9.2.0.61.
I never actually tried opening QuickTime directly before now...but I just removed 9.2 so that I could give it a try. After wiping my system clean of all Apple software, I installed a fresh copy of iTunes version 9.0.3.15 once again. I verified that the program opens fine and appears to work normally (I didn't actually attempt to sync). However, when I tried to open QuickTime separately, I received the following error:
Problem signature:
Problem Event Name: APPCRASH
Application Name: QuickTimePlayer.exe
Application Version: 7.65.17.80
Application Timestamp: 4afa5828
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16559
Fault Module Timestamp: 4ba9b29c
Exception Code: c0000005
Exception Offset: 0002e6e6
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 812a
Additional Information 2: 812a2e56b4a1cb2dcff1a66554571c00
Additional Information 3: 5fbb
Additional Information 4: 5fbb7afca7120c2847f09318632deec8
So, to answer your question, it appears the ntdll.dll crash is a pre-existing condition that I didn't discover until now... Any other suggestions? I am using the KLite codec pack full version which has tons of video codecs...any idea if that could be causing some type of conflict with QuickTime?
Thanks again!

ICloud Problem with Windows 8 64 bit

Hello everybody... I have the following error in my Windows 8 64 bit when I installed the iClod console for windows:
setup cannot continue because outlook isn't configured to have a default profile
And I can't sync my calendar, contacts (from iClod) to my Outlook... Do you have a solution?
Regards
Hugo L.

Many thanks, messi.
Based on the iTunes and QuickTime problem reports, I'm suspecting that there's old misplaced QuickTime componentry installed in unorthodox locations on your system interfering with the iTunes and QuickTime Player launches. Let's go looking for that.
First we'll adjust some view settings on the PC.
1. From the Start menu, click Open.
2. In the Organize menu, click Folder and Search Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
5. Click OK.
Now, in Computer, open your C drive (or whichever drive your operating system is installed on).
Open the "Windows" folder.
Open the "SysWOW64" folder.
What files or folders can you see in there with QuickTime in the file or folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)
Message was edited by: b noir

CS3 Master collection installation problem on Windows 7 64 bit

Hi Guys
Please can you advise
I am encountering problems with the installation of CS3 Master Collection on Windows 7 64 bit, initially my hard drive crashed and performed a dump.
Subsequent attempts to install CS 3 has resulted in failure to install 12 components, essentially the individual software products including photoshop, encore, illustrator etc.
I have re-performed the installation several times with the same installation error.
I believe CS3 to be compatible with Windows 7 64 bit
Any thoughts, guidance on how to rectify the problem and achieve successful installation.
I do have Adobe Reader X and Flash player X already installed. I assume these should not cause an issue with the CS3 installation
Thxs in anticipation

Na, you have it all backwards. CS3 is neithe officially tested nor endorsed, certified or supported on W7. Many users still use it succsfully, but there ae no guarantees whatsoever. Furthermore using Acrobat X ma exactly be the problem due to certain PDF components being shared acoss apps and newer versions not being compatible with the old installer. Therefore removing those parts and reinstlling them later is advisable. Beyond hee's a procedure that should work:
- use the Creative Suite Cleaner Tool
- install CS3
- uninstall CS3 via the Add or Remove Programs system control panel
- install CS3 again
This convoluted procedure is necessary due to bugs in the installer which otherwise prevent things from working.
Mylenium

Problem installing Windows 7 64-bit on late 2013 iMac 27"

Is Windows 7 64-bit compatible with this computer?
Hardware and software:
• Late 2013 iMac 27", 3.5 GHz I7, 16 GB memory, 1 TB hard drive (no fusion drive)
• Mac OS 10.9.1
• USB thumb drive
• Boot Camp Assistant 5.1.0
• Windows 7 64-bit install disk iso image downloaded from Microsoft
Install steps:
1. Use Boot Camp Assistant to install Windows 7 install (from iso image) and Apple Support Software (creates WININSTALL USB drive)
2. Use Boot Camp Assistant to create 50 GB Windows partition on iMac internal drive and start Windows install
3. Complete initial install steps until given option to select install partition
4. Select 50 GB partition. Error message that partition is not formatted correctly. Use Advance Options to format (presumably to NTFS)
5. Select 50 GB partition again and click "Next"
6. Get error message "Setup was unable to create a new system partition or locate an existing system partition. See the Setup log files for more information."
7. Install quits at this point
I have successfully installed Win 7 on another computer (2010 Mac Pro) using these steps. I also tried installation on the iMac using an iso image created from my original Win 7 64-bit install disk, with the same installation error as above.
I'm wondering if Windows 7 and/or Boot Camp is compatible with this iMac. Any suggestions will be appreciated.

I am awaiting delivery on the exact model you have and have been researching how much trouble it will be to put 64 bit windows 7 ultimate on my machine when it gets here. I'm not pleased at what I've been reading so far. I have not seen the two other posts but yours is enough to concern me.
Have you also seen that 10.9.1 update may be responsible for this? I've seen where 10.9 caused some problems with the bootcamp app but then the process was completely hosed with the 10.9.1 update. Are you seeing this as well?
Being a life-long mac dude, it pains me when their stuff just doesn't work because it usually just does. ****, that's why I started on a mac in the first place.
The support site says that they come with 90 days of complimentary support. Is this not an issue they should be responsible for addressing via support? Or is that just one long wait on hold waiting to talk to somebody that won't consider this a pure apple issue?
I was also curious if your install .iso contains both 32 and 64 bit versions?

Contribute CS4 and CS5 file transfer (publish) problem on Windows 7 64 bit

Have a problem with Contribute CS5 and CS4 on Windows 7 64 bit where upon editing a webiste for example to add a new page (or edit an existing one) and then clicking on "publish" a blank page appears on the website. To explain this further, If i make the required changes to the page and select the option to publish the file later then the file wirtten to the PC appears to be ok and has all the changes, but as soon as I publish it, only a blank page appears on the web server. ie the upload (ftp) process does happen but the content of the page is being stripped out somewhere during the filt transfer process.
I have editied the same site with CS4 on windows XP without any problems.
Any suggestions would be appreciated
Thank you
Chris

I seem to have solved the issue by downloading this install file
ftp://ftp.adobe.com/pub/adobe/reader/win/9.x/9.2/enu/AdbeRdr920_en_US.exe
which installs successfully.

Printing problem on Windows 7 - 64 bits

I have problems printing some PDFs to Windows 7 - 64 bits. (Reader X 10.1.1)
I'm attaching a picture of what I see on the screen, and the garbled characters that come out of the printer.
On screen:
Printed:
This looks like a font problem. So I checked the properties and all the fonts have "Embedded subset".
Also note that:
1. The same document prints perfectly on an XP machine that has the same fonts;
1.b. The same document prints perfectly on a Windows 7 - 32 bit machine;
2. The same document prints perfectly using Foxit Reader;
3. The same characters are printed on both paper output and XPS output.
I've been banging at that issue since over a month, deforesting a large part of the tundra in the process (that is, until I confirmed that XPS printer had the same problem...)
- I've reinstalled the fonts several times;
- I've rebooted the machine often;
- Everything is at the latest version.
Any help would be welcome.
Regards,
Dom

I have problems printing some PDFs to Windows 7 - 64 bits. (Reader X 10.1.1)
I'm attaching a picture of what I see on the screen, and the garbled characters that come out of the printer.
On screen:
Printed:
This looks like a font problem. So I checked the properties and all the fonts have "Embedded subset".
Also note that:
1. The same document prints perfectly on an XP machine that has the same fonts;
1.b. The same document prints perfectly on a Windows 7 - 32 bit machine;
2. The same document prints perfectly using Foxit Reader;
3. The same characters are printed on both paper output and XPS output.
I've been banging at that issue since over a month, deforesting a large part of the tundra in the process (that is, until I confirmed that XPS printer had the same problem...)
- I've reinstalled the fonts several times;
- I've rebooted the machine often;
- Everything is at the latest version.
Any help would be welcome.
Regards,
Dom

QuickTime Plugins have problems on Windows 7 (64-bit)

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