Quicktime pro crashes with some mp4 in Lion Os X 7.2
Hallo!
I have upgraded to Lion OS X 7.2 and my Quicktime pro crashes when I try to open files mp4 with MPEG-4 HE AAC V2 audio codec. It used to work fine in Snow Leopard. I removed and installed again, tried to remove Mpeg 2 codec, installed 3ivx, but still the same problem so I removed it again.
I removed everything and installed again but still the same problem with these files.
Anybody has got such problem?
Any possible solution (apart open them in QT 10 and export in mov)?
Thanks!
Mau
lots of people, did you find the solution?
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Here is the Quictime report
Process:
QuickTime Player 7 [2042]
Path:
/Applications/Utilities/QuickTime Player 7.app/Contents/MacOS/QuickTime Player 7
Identifier:
com.apple.quicktimeplayer
Version:
7.6.6 (7.6.6)
Build Info:
QuickTimePlayer-17090000~1
Code Type:
X86 (Native)
Parent Process: launchd [283]
User ID:
501
Date/Time:
2013-08-07 13:59:51.042 -0300
OS Version:
Mac OS X 10.8.4 (12E55)
Report Version: 10
Interval Since Last Report:
14212 sec
Crashes Since Last Report:
65
Per-App Interval Since Last Report: 4183 sec
Per-App Crashes Since Last Report: 26
Anonymous UUID:
3AB1ED86-19C4-7801-7E5E-CCB8AE6FADCF
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Dyld Error Message:
Symbol not found: _ValidateAudioChannelLayout
Referenced from: /Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeCompon ents
Expected in: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 dyld
0x8fefb0b5 dyld_fatal_error + 1
1 dyld
0x8fefe01b dyld::fastBindLazySymbol(ImageLoader**, unsigned long) + 150
2 libdyld.dylib
0x93ce876c dyld_stub_binder_ + 20
3 com.apple.QuickTimeComponents.component
0x0a03f888 CopyAndExpandStreamLayout + 49
4 com.apple.QuickTimeComponents.component
0x0a050856 AudioContextProcessorOutputDevice::GetLayout(unsigned long, unsigned long, AudioChannelLayout**) + 846
5 com.apple.QuickTimeComponents.component
0x0a05285f AudioContextProcessorOutputDevice::CreateProcessor() + 1013
6 com.apple.QuickTimeComponents.component
0x0a046c53 AudioContextChannel::AddProcessor(unsigned long, AudioProcessorDescription*) + 431
7 com.apple.QuickTimeComponents.component
0x0a04037d AudioContextBase::ComponentEntryDispatch(ComponentParameters*, AudioContextBase*) + 1053
8 com.apple.CoreServices.CarbonCore
0x95effade CallComponent + 151
9 com.apple.CoreServices.CarbonCore
0x95effb38 CallComponentDispatch + 29
10 com.apple.QuickTime
0x94cb28bd AudioContextAddProcessor + 49
11 com.apple.QuickTime
0x94cb234f AudioContextManager::CreateContext(ComponentDescription*, AudioProcessorDescription*, ComponentInstanceRecord**) + 425
12 com.apple.QuickTime
0x94cb21a0 AudioEngineCreateContextWithDeviceDescription + 47
13 com.apple.QuickTime
0x94cb17cd QTAudioDeviceContextCreate + 285
14 com.apple.QuickTime
0x94cb1620 QTAudioContextCreateForAudioDevice + 66
15 com.apple.QuickTime
0x94c8233c SetMovieActive_priv + 332
16 com.apple.QuickTime
0x94c88482 QTOMovieObject::SetProperty(unsigned long, unsigned long, void const*) + 8250
17 com.apple.QuickTime
0x94c7a1b5 DispatchQTMsg(void const*, unsigned long, unsigned long, unsigned long, QTOGenericObject*) + 327
18 com.apple.QuickTime
0x94c79fe0 QTObjectTokenPriv::SendMessageToObject(QTMessagePriv*, unsigned long) + 178
19 com.apple.QuickTime
0x94c799c1 QTObjectTokenPriv::DispatchMessage(QTMessagePriv*, void const*, __CFAllocator const*, unsigned long, unsigned long, ComponentMsgParam*, unsigned long, unsigned long) + 1445
20 com.apple.QuickTime
0x94c793c3 QTSendMessageToObject + 129
21 com.apple.QuickTime
0x94c8642a QTSetObjectProperty + 275
22 com.apple.QTKit
0x967f1da0 -[QTMovie_QuickTime setActive:] + 100
23 com.apple.QTKit
0x967e2a99 -[QTMovie_QuickTime initWithQuickTimeMovie:disposeWhenDone:delegate:attributes:error:forParent:] + 646
24 com.apple.QTKit
0x967b4914 -[QTMovie_QuickTime initWithAttributes:error:forParent:] + 5934
25 com.apple.QTKit
0x967b2b1c -[QTMovie initWithAttributes:error:] + 933
26 com.apple.QTKit
0x967c3ca1 +[QTMovie movieWithAttributes:error:] + 66
27 com.apple.quicktimeplayer
0x000060ad -[QTPMovieDocument readFromFile:ofType:error:] + 233
28 com.apple.quicktimeplayer
0x00005f55 -[QTPMovieDocument initWithContentsOfFile:ofType:isHotPicks:error:] + 105
29 com.apple.quicktimeplayer
0x00012782 -[QTPMovieDocument initWithContentsOfURL:ofType:error:] + 129
30 com.apple.AppKit
0x91aeef18 -[NSDocumentController makeDocumentWithContentsOfURL:ofType:error:] + 383
31 com.apple.AppKit
0x91afad20 -[NSDocumentController(NSDeprecated) openDocumentWithContentsOfURL:display:error:] + 898
32 com.apple.quicktimeplayer
0x00012476 -[QTPApplicationDelegate openFiles:openInNewPlayer:] + 382
33 com.apple.quicktimeplayer
0x000122f1 -[QTPApplicationDelegate application:openFiles:] + 110
34 com.apple.AppKit
0x919ec825 __69-[NSApplication(NSAppleEventHandling) _handleAEOpenDocumentsForURLs:]_block_invoke_0 + 1907
35 com.apple.AppKit
0x91795956 -[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:] + 52
36 com.apple.AppKit
0x91793f2d -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 371
37 com.apple.AppKit
0x91793d85 -[NSApplication(NSAppleEventHandling) _reopenWindowsIfNecessaryWithAppleEvent:completionHandler:] + 211
38 com.apple.AppKit
0x919ec04f -[NSApplication(NSAppleEventHandling) _handleAEOpenDocumentsForURLs:] + 287
39 com.apple.AppKit
0x91793911 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 727
40 libobjc.A.dylib
0x91459628 -[NSObject performSelector:withObject:withObject:] + 77
41 com.apple.Foundation
0x9539d41a __76-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_0 + 121
42 com.apple.Foundation
0x9539cf71 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 430
43 com.apple.Foundation
0x9539cd6e _NSAppleEventManagerGenericHandler + 173
44 com.apple.AE
0x94744a35 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 331
45 com.apple.AE
0x94719fbe dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
46 com.apple.AE
0x94719e7d aeProcessAppleEvent + 318
47 com.apple.HIToolbox
0x94837c58 AEProcessAppleEvent + 100
48 com.apple.AppKit
0x9178fcdd _DPSNextEvent + 1655
49 com.apple.AppKit
0x9178f16c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
50 com.apple.quicktimeplayer
0x00003a1c -[QTPApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 71
51 com.apple.AppKit
0x917855cc -[NSApplication run] + 855
52 com.apple.AppKit
0x917285f6 NSApplicationMain + 1053
53 com.apple.quicktimeplayer
0x00002495 start + 53
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x901c49ae kevent + 10
1 libdispatch.dylib
0x98057c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib
0x980577a9 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib
0x901c38e2 __psynch_cvwait + 10
1 libsystem_c.dylib
0x988422e9 _pthread_cond_wait + 938
2 libsystem_c.dylib
0x98842572 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore
0x95f646ad TSWaitOnConditionTimedRelative + 177
4 com.apple.CoreServices.CarbonCore
0x95f64184 TSWaitOnSemaphoreCommon + 272
5 com.apple.CoreServices.CarbonCore
0x95f6440d TSWaitOnSemaphoreRelative + 24
6 com.apple.QuickTimeComponents.component
0x0984bd49 ReadSchedulerThreadEntryPoint + 4698
7 libsystem_c.dylib
0x9883d5b7 _pthread_start + 344
8 libsystem_c.dylib
0x98827d4e thread_start + 34
Thread 3:
0 libsystem_kernel.dylib
0x901c40ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x988400ac _pthread_workq_return + 45
2 libsystem_c.dylib
0x9883fe79 _pthread_wqthread + 448
3 libsystem_c.dylib
0x98827d2a start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib
0x901c40ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x988400ac _pthread_workq_return + 45
2 libsystem_c.dylib
0x9883fe79 _pthread_wqthread + 448
3 libsystem_c.dylib
0x98827d2a start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib
0x901c38e2 __psynch_cvwait + 10
1 libsystem_c.dylib
0x988422e9 _pthread_cond_wait + 938
2 libsystem_c.dylib
0x98842572 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore
0x95f646ad TSWaitOnConditionTimedRelative + 177
4 com.apple.CoreServices.CarbonCore
0x95f64184 TSWaitOnSemaphoreCommon + 272
5 com.apple.CoreServices.CarbonCore
0x95f6440d TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore
0x95f057da AIOFileThread(void*) + 892
7 libsystem_c.dylib
0x9883d5b7 _pthread_start + 344
8 libsystem_c.dylib
0x98827d4e thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x8ff079c4 ebx: 0x0001031e ecx: 0x00000000 edx: 0x000000e9
edi: 0x8fefbf71 esi: 0x8ff2e07c ebp: 0xbfffdb98 esp: 0xbfffdb7c
ss: 0x00000023 efl: 0x00200246 eip: 0x8fefb0b5 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x8ff263ec
Logical CPU: 12
Binary Images:
0x1000 - 0x120fef com.apple.quicktimeplayer (7.6.6 - 7.6.6) <D3F807A8-280D-2405-F86F-32D75BCC06D5> /Applications/Utilities/QuickTime Player 7.app/Contents/MacOS/QuickTime Player 7
0x700000 - 0x70dff3 com.apple.Librarian (1.1 - 1) <68F8F983-5F16-3BA5-BDA7-1A5451CC02BB> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x3333000 - 0x3411fef com.apple.QuickTimeMPEG4.component (7.6.6 - 1756) <D01DEFB0-625A-798D-2091-5012C778951D> /Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeMPEG4
0x3434000 - 0x3439fff com.apple.audio.AppleHDAHALPlugIn (2.3.7 - 2.3.7fc4) <903097A8-3922-3BF8-8B82-8BD1D831F6E7> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
0x379a000 - 0x37a7ffb +net.telestream.license (1.0.9.2-GC - 1.0.9.2-GC) <7C897BF8-FAE3-7F1A-513F-A2BE323C456E> /Library/Frameworks/TSLicense.framework/Versions/A/TSLicense
0x37eb000 - 0x37effff com.apple.IOAccelerator (74.5.1 - 74.5.1) <CB7CDE62-DAEC-35AF-8ADB-3271AA2DF921> /System/Library/PrivateFrameworks/IOAccelerator.framework/Versions/A/IOAccelera tor
0x9293000 - 0xa1e5fef com.apple.QuickTimeComponents.component (7.6.6 - 1756) /Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeCompon ents
0xaa03000 - 0xaab3fe3 com.apple.QuickTimeImporters.component (7.6.6 - 1756) <9276DEF5-B027-75CD-A0EB-69709F903196> /Library/QuickTime/QuickTimeImporters.component/Contents/MacOS/QuickTimeImporte rs
0xaadc000 - 0xaae6fff libGPUSupportMercury.dylib (8.9.2) <302EC167-66A3-3E12-8416-F03F50CA96D9> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/lib GPUSupportMercury.dylib
0xaaee000 - 0xaaf6ffd libcldcpuengine.dylib (2.2.16) <43E630D7-14C3-3455-9A4E-B5EBFA638C9D> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengin e.dylib
0xaf00000 - 0xafabfff libcrypto.0.9.7.dylib (106) <041B3399-5033-3395-9A71-6693F3A33D94> /usr/lib/libcrypto.0.9.7.dylib
0xbdbf000 - 0xbfb4fe2 +net.telestream.wmv.import (2.4.2.4 - 2.4.2.4) <25494150-4388-1209-D954-8EDB983799D7> /Library/QuickTime/Flip4Mac WMV Import.component/Contents/MacOS/Flip4Mac WMV Import
0xcc6c000 - 0xcf5cfeb +org.perian.Perian (1.2.3 - 1.2.3) <722FFF4F-46EF-E5BE-70A6-42B5873D2B37> /Users/USER/Library/QuickTime/Perian.component/Contents/MacOS/Perian
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0xd6cb000 - 0xd84cfff libGLProgrammability.dylib (8.9.2) <B7AFCCD1-7FA5-3071-9F11-5161FFA2076C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0xd87e000 - 0xd8a9ff7 GLRendererFloat (8.9.2) <96FF25EA-1BC3-3FBA-85B6-08CC9F1D2077> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
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0x12302000 - 0x12313ff7 com.apple.FCP Uncompressed 422.component (2.0.1 - 5757.41) <B7A08A5D-EEF4-3FCE-B9E4-B3828C5A32FC> /Library/QuickTime/FCP Uncompressed 422.component/Contents/MacOS/FCP Uncompressed 422
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0x13b12000 - 0x13b29fff +com.eSellerate.EWSMac67108868 (4.0.0.4 - 4.0.0.4) <DB7A1B7E-95DC-809F-C5DA-21ED3D9AA656> /Users/USER/Library/Frameworks/EWSMac-GC.framework/EWSMac-GC67108868
0x13b36000 - 0x13b69ff7 com.apple.AppleAVCIntraCodec (2.1 - 6010.16) <DE2D1FF9-DAD0-32A1-A3A1-236E7007FDA1> /Library/QuickTime/AppleAVCIntraCodec.component/Contents/MacOS/AppleAVCIntraCod ec
0x13b75000 - 0x13b77ff7 com.apple.QuickTimeH264.component (7.6.6 - 1756) /Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH264
0x13b7c000 - 0x13bb8fe3 com.apple.QuickTimeFireWireDV.component (7.6.6 - 1756) <5723A7A8-2C99-561B-8D87-C8B0716436FA> /Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTimeFireWi reDV
0x13bc4000 - 0x13be5fe7 com.apple.AppleIntermediateCodec (2.0.1 - 5718) <A16F6FC6-BC4B-3E05-8340-840D64CE277C> /Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleInterme diateCodec
0x13d00000 - 0x13ec2fe2 +net.telestream.wmv.advanced (2.4.2.4 - 2.4.2.4) <44334F92-E77F-E80B-8EBF-20E8E44CAEE3> /Library/QuickTime/Flip4Mac WMV Advanced.component/Contents/MacOS/Flip4Mac WMV Advanced
0x13f06000 - 0x13f8dff7 com.apple.AppleProResCodec (3.0.3 - 5758.41) <14F2114C-6713-333D-B8A3-8C7FB5E5E066> /Library/QuickTime/AppleProResCodec.component/Contents/MacOS/AppleProResCodec
0x13fcc000 - 0x13fe2ffb com.apple.IMXCodec (2.0.1 - 5708) <BCCDCFDE-527B-3634-ABB9-E8588C91E407> /Library/QuickTime/IMXCodec.component/Contents/MacOS/IMXCodec
0x13ff4000 - 0x13ff8ff9 libgermantok.dylib (7) <C97A0581-E8D3-3EC1-929E-4EEC7863E279> /usr/lib/libgermantok.dylib
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0x993e5000 - 0x993e7fff com.apple.securityhi (4.0 - 55002) <62E3AE75-61CB-341E-B2A0-CFC985A2BF7F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x993e8000 - 0x99483fff com.apple.CoreSymbolication (3.0 - 117) <2BBBE224-301D-3931-AEF2-DD967A6E9172> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x99484000 - 0x9949bfff com.apple.GenerationalStorage (1.1 - 132.3) <DD0AA3DB-376D-37F3-AC5B-17AC9B9E0A63> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x9949c000 - 0x9949cfff com.apple.ApplicationServices (45 - 45) <677C4ACC-9D12-366F-8A87-B898AC806DD9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x9a1d6000 - 0x9a203ffe libsystem_m.dylib (3022.6) <9975D9C3-3B71-38E3-AA21-C5C5F9D9C431> /usr/lib/system/libsystem_m.dylib
0x9a204000 - 0x9a210ffa com.apple.CrashReporterSupport (10.8.3 - 418) <03BC564E-35FE-384E-87D6-6E0C55DF16E3> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x9a211000 - 0x9a259ff5 com.apple.opencl (2.2.19 - 2.2.19) <968DD067-49D0-3B71-A96B-B3579698D992> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x9a25a000 - 0x9a285ff9 com.apple.framework.Apple80211 (8.4 - 840.22.1) <DBC31BEB-B771-315F-852D-66ADC3BD75A1> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x9a286000 - 0x9a2b2ff7 libsystem_info.dylib (406.17) <AA5611DB-A944-3072-B6BE-ACAB08689547> /usr/lib/system/libsystem_info.dylib
0x9a2b3000 - 0x9a524ffb com.apple.RawCamera.bundle (4.05 - 690) <1B2DF4B6-1229-36E3-86CF-5006E2A6DBB2> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x9a525000 - 0x9a63dff7 com.apple.coreavchd (5.6.0 - 5600.4.16) <F024C78B-4FAA-38F1-A182-AD0A0A596CBE> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
0x9a63e000 - 0x9a68dff6 libTIFF.dylib (850) <78E121A6-92A2-3120-883C-7AA3C2966F9C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 4
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 2025
thread_create: 5
thread_set_state: 0HI FOLKS - JUST FOUND MY ANSWER IN ANOTHER POST AS FOLLOWS:
Go to your sound preferences in system preferences and check that internal audio is selected. toggle that and see what happens. has worked for others
TOGGELING WORKED! THANKS!!!! -
HELP!!! Quicktime Pro crashes when exporting
I've had no problems until today. All of a sudden, when I export a movie from quicktime, it crashes when I click on "settings" of the codec. So I basically open the file, go to "File>Export" and click on "Options". I then click on "Settings" and boom...quicktime disappears with your usual windows error sound. Like I said, I've had no problems up till today so I don't know what I could of done to cause this. I'm running Quicktime Pro 7.2 on Windows XP Pro 64bit. I've tried uninstalling it and tried older versions...nothing seems to work. My Sorenson Squeeze software also will not load quicktimes which I believe is related to this problem. Any ideas?
Sorry to hear you are having the same problem but I'm glad its just not me. I seriously don't know what I could have done to cause this. Some sort of bug or virus going around? I've heard of quicktime being hacked in the past by a worm which causes it to crash so I'm wondering if that's what's happening. It does suck you can't really call Apple about it.
Its becoming increasingly difficult these days to talk to a human about technical issues. If you do get one on the phone, its some support person getting paid min. wage who just puts you on hold forever as they look up your problem in a generic list of "help" files. I don't want knowledge base support...I want one on one support with a trained programmer who knows how to fix your problems! -
QT Pro Crashes with "Export Controller" error when converting M2V to H.264
I am currently experiencing a problem with QT Pro for Win. Any time I try to convert a M2V file to an H.264 encoded .mp4 file, QT pro gets approx 10-16% complete with the conversion and then crashes. (This happens when trying to encode an 2hr SD M2V file taken from a DVD or a 1/2hr M2V HD file recorded via EyeTV, so the resolution/size isn’t an issue.) The error message is always that there was a “QT Export Controller error”. I do not get this kind of error when using the same files with QT Pro on my MacBook only on my windows box. I am running the most current version of QT. Does anyone have any ideas on this?
Hi,
I too am having crashing issues.... and I too got no help from Apple. Just go to website they said... great!!?? Now I know why I never use these guys products!!!
However, rant over, I do have a need to use Quicktime.
I am trying to use Quicktime to convert quicktime movies to the new H.264 codec, a function available with Quicktime Pro.
However when I go to export window and then to the video setings window, quicktime just suddenly closes(not crash). I can go into the audio section though and change options in there. I have uninstalled and re-installed with no luck.
This is extremely frustrating
any help greatly appreciated
sharky -
Quicktime playback distortion on some mp4 files
I am having a problem playing some mp4 files through Quicktime. When the video is played in Quicktime (or Pro Presenter 4), portions of the video turn into distorted white blocks that move with the video. It doesn't continue throughout the whole video, but I can't discern when or why it only affects certain portions. It does it every time at those places in the video. I downloaded VLC, and the same exact file plays perfectly fine in VLC and on other computers through various programs. I have only seen this problem on this computer.
Is this a codec issue? How do I fix it?
The files in question are mp4 files using h.264 video and AAC audio at 1920x1080 resolution. I can play other mp4s using h.264 and AAC without any problems.
I have only had this problem with one of the companies that we periodically hire to produce videos for us. I'm guessing that it has something to do with the way he encoded the video, but I have no idea what the problem is. It's probably not his fault if it only distorts on this one computer.
Here is what the white block distortion looks like:
Any ideas?One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...
PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive
Reboot, test again.
If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode).
Hopefully you still have AppleCare on it. -
MacBook Pro crashes after upgrading to Mountain Lion
Since upgrading my MacBook Pro from Snow Leopard to Mountain Lion this morning, it has crashed without warning and rebooted (6 times). I never had any issues with Snow Leopard. Here is the latest crash report. Any ideas?
Interval Since Last Panic Report: 27808 sec
Panics Since Last Report: 6
Anonymous UUID: 151EBDDE-C6B0-0DDD-1A59-96AB6D7EAC17
Fri Apr 5 23:51:05 2013
panic(cpu 0 caller 0xffffff80006b7e95): Kernel trap at 0xffffef7f81feef28, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffef7f81feef28, CR3: 0x000000003fa69000, CR4: 0x0000000000000660
RAX: 0xffffef7f81feef28, RBX: 0xffffff80cc544000, RCX: 0xffffff7f82077ef0, RDX: 0x000000000003ffd0
RSP: 0xffffff80e87b38a8, RBP: 0xffffff80e87b38d0, RSI: 0xffffff80cc546fd8, RDI: 0xffffff80cc544000
R8: 0xffffff80dc43a000, R9: 0x0000000000000001, R10: 0x0000000000000001, R11: 0x0000000000000206
R12: 0xffffff80e0683fc0, R13: 0xffffff80cc544000, R14: 0xffffff80e87b3a28, R15: 0xffffff80cc546fd8
RFL: 0x0000000000010246, RIP: 0xffffef7f81feef28, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffef7f81feef28, Error code: 0x0000000000000010, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff80e87b3540 : 0xffffff800061d626
0xffffff80e87b35b0 : 0xffffff80006b7e95
0xffffff80e87b3780 : 0xffffff80006cd4dd
0xffffff80e87b37a0 : 0xffffef7f81feef28
0xffffff80e87b38d0 : 0xffffff7f8202491f
0xffffff80e87b3910 : 0xffffff7f81ff034f
0xffffff80e87b3a90 : 0xffffff7f82020e39
0xffffff80e87b3b50 : 0xffffff7f81feede8
0xffffff80e87b3ba0 : 0xffffff8000a650c9
0xffffff80e87b3bc0 : 0xffffff8000a66670
0xffffff80e87b3c20 : 0xffffff8000a6408f
0xffffff80e87b3d70 : 0xffffff80006984a1
0xffffff80e87b3e80 : 0xffffff8000620aed
0xffffff80e87b3eb0 : 0xffffff8000610448
0xffffff80e87b3f00 : 0xffffff800061961b
0xffffff80e87b3f70 : 0xffffff80006a5dd6
0xffffff80e87b3fb0 : 0xffffff80006cdd43
Kernel Extensions in backtrace:
com.apple.GeForce(8.1)[A15BB65E-3501-340F-87CB-2FD2BAD33E35]@0xffffff7f81fdd000 ->0xffffff7f820a9fff
dependency: com.apple.NVDAResman(8.1.0)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7f80d 7b000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xff ffff7f80d67000
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f80b6c000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0 xffffff7f80d24000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
12D78
Kernel version:
Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
Kernel slide: 0x0000000000400000
Kernel text base: 0xffffff8000600000
System model name: MacBookPro5,5 (Mac-F2268AC8)
System uptime in nanoseconds: 1339050904682
last loaded kext at 247784955528: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7f82ab3000, size 65536)
last unloaded kext at 413580387977: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7f82ab3000, size 57344)
loaded kexts:
com.Logitech.Unifying.HID Driver 1.2.0
com.Logitech.Control Center.HID Driver 3.6.0
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.1.3f3
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AGPM 100.12.87
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.3.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleBacklight 170.2.5
com.apple.GeForce 8.1.0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.driver.SMCMotionSensor 3.0.3d1
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.driver.AppleIRController 320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.AppleUSBCardReader 3.1.7
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AirPort.Brcm4331 614.20.16
com.apple.driver.AppleAHCIPort 2.5.1
com.apple.nvenet 2.0.19
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleUSBOHCI 5.2.5
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.iokit.IOSurface 86.0.4
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleGraphicsControl 3.3.0
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.nvidia.nv50hal 8.1.0
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.NVDAResman 8.1.0
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.driver.AppleSMC 3.1.4d2
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.driver.IOBluetoothHIDDriver 4.1.3f3
com.apple.iokit.IOBluetoothFamily 4.1.3f3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOAHCISerialATAPI 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IO80211Family 522.4
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.driver.NVSMU 2.2.9
com.apple.iokit.IOUSBFamily 5.5.5
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.2
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.26 GHz, 8 GB, SMC 1.47f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393955353432382D3035312E4130304C4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393955353432382D3034362E4130304C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.16)
Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Samsung SSD 840 Series, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-868
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 2
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0x06200000 / 3
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06110000 / 4
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2Do you meet these Requirements to run Mountain Lion:
OS X Mountain Lion system requirements
To install Mountain Lion, you need one of these Macs:
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)
Your Mac needs:
OS X v10.6.8 or OS X Lion already installed
2 GB or more of memory
8 GB or more of available space -
Quicktime Pro crashes when trying to save file
I just quicktime pro, and so far it keeps crashing on me when I try to save a video file. Here are the steps:
1. Open a video file (m4v)
2. Overlay text on the first few seconds of the video
3. Save video
4. CRASH!
I'm not sure if this helps, but I got the following debug dump. Not sure if it's helpful.
Please help! I have the latest version of QT Pro.
Dump:
The thread 'Win32 Thread' (0x1204) has exited with code 0 (0x0).
The thread 'Win32 Thread' (0xf18) has exited with code 0 (0x0).
The thread 'Win32 Thread' (0x17f8) has exited with code 0 (0x0).
The thread 'Win32 Thread' (0x1680) has exited with code 0 (0x0).
The thread 'Win32 Thread' (0x1784) has exited with code 0 (0x0).
The thread 'Win32 Thread' (0x103c) has exited with code 0 (0x0).
The thread 'Win32 Thread' (0xe44) has exited with code 0 (0x0).
The thread 'Win32 Thread' (0x1004) has exited with code 0 (0x0).
The thread 'Win32 Thread' (0xcb8) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0xab8) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0x9b0) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0x14a4) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0x478) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0x1104) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0x1368) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0x17a4) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0x11a4) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0xdcc) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0x9c0) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0x168c) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0x13ec) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0xb3c) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0xce0) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0x17ac) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0x11f0) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0x1584) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0x1290) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0xbf0) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0xac0) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0x1478) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0x1668) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0xf30) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0x11ac) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0xac4) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0x10a8) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0x1704) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0x1484) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0x904) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0x4b4) has exited with code -1073740791 (0xc0000409).
The thread 'Win32 Thread' (0x136c) has exited with code -1073740791 (0xc0000409).
The program '[3852] QuickTimePlayer.exe: Native' has exited with code -1073740791 (0xc0000409).Drat ... so much for subtlety ...
Right, let's scrape all the QuickTime files out and reinstall from scratch.
First, let's download and save a "standalone" QuickTime installer to your hard drive (don't run the install on line, and don't start the install just yet). Get the version that doesn't mention iTunes:
http://www.apple.com/quicktime/download/
Next, we'll make sure we've got your *Pro Key* secured. (Uninstalling QuickTime will remove the Pro Key, and we'll have to reenter it in the Register Tab after reinstalling QuickTime.)
Head into your QuickTime, preferences and take a note of precisely how the Key *and the name in the "Registered to" field* appear. (I've been known to take and print out a screenshot of the Register tab, in order to be quite sure of the precise details of both those things.) Don't tell us what your Key is.
Now, head into your "Uninstall a program" and uninstall QuickTime.
After the uninstall completes, we'll clean up any leftover QuickTime program files on the PC. How we do that will depend on whether you've got a 32-bit or 64-bit version of 7.
*With a 32-bit 7*
(1) Open Local Disk (C:) in Computer or whichever disk programs are installed on.
(2) Open the Program Files folder.
(3) Right-click the QuickTime folder (if it still exists there) and select Delete and choose Yes when asked to confirm the deletion.
(4) Delete the QuickTime and QuicktimeVR files located in the C:\Windows\system32 folder (if they still exist there). Click Continue if Windows needs confirmation or permission to continue.
(5) Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
(6) Restart your computer.
*With a 64-bit 7*
1) Open Local Disk (C:) in Computer or whichever disk programs are installed on.
(2) Open the Program Files (x86) folder.
(3) Right-click the QuickTime folder (if it still exists there) and select Delete and choose Yes when asked to confirm the deletion.
(4) Delete the QuickTime and QuicktimeVR files located in the C:\Windows\sysWOW64 folder (if they still exist there). Click Continue if Windows needs confirmation or permission to continue.
(5) Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
(6) Restart your computer.
After the PC restarts, don't open any applications. Disconnect from the internet and/or your network, and switch off all your security software (firewall, antivirus, antispyware).
Reinstall QuickTime by doubleclicking the QuickTimeInstaller.exe you downloaded earlier.
Reenable all security software prior to prior to reconnecting to your network and/or the internet.
Now launch QuickTime. Go into your QuickTime preferences, and reenter your name and Key *precisely as they were prior to the uninstall.* Click apply. You should see "QuickTime 7 Pro" appear in the Tab.
... now let's try giving the export another shot. Any better luck this time? -
Recently installed Quicktime Pro and immediatly lost my ability to play videos off the internet. Most of those videos are of course made with the microsoft products. They all used to play via Flip4Mac but not anymore. With Quicktime Pro, every time I try to open one of those video's Safari crashes. Any ideas?
I've tried to find out for sure if the latest QuickTime is Universal, which I think it is. If it is, and the Flip4Mac you're using is the latest one, then select Universal. If your QuickTime isn't the latest one, or I'm wrong, or your Flip4Mac isn't the latest one, then try selecting Rosetta instead of Universal.
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