Quicktime Pro export trouble

i recently bought quicktime pro (or so i thought) and i cant seem to get any of the special features to work properly.
1) i cannot seem to download quicktime videos from the internet via the small "down arrow" in the bottom corner of the player. i dont have a down arrow to click on. my friend (who has QTpro) went to the same video, and was able to download it. how can i take QT videos off of the internet/ how do i get a "down arrow"?
2) when exporting to ipod or MPEG-4, the movie loses its sound. When setting up to export as an MPEG-4 i go into the settings menu, where i can mess with teh video options, but when i go to the audio options, everything is gray and cannot be accessed. i just want to get a small home movie onto my ipod. (the movie is in MPEG format)
iBook G4   Mac OS X (10.4)  

I'm assuming that you have gone to the QuickTime registration and entered you name and serial numbers, so I really am not sure why you can't save from the internet, unless saving has been disabled. As for the export settings, I believe QuickTime is nable to demux the audio from and mpg and then compress it for your iPod- you really should try to get the original file and compress from there, rather than recompressing the mpg.

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