Quicktime Pro Registration Failure, Any Suggestions?

Hi,
I 'bought' the quicktime pro key from the apple store 48 hours ago and still haven't recieved it. I was directed by the phone store customer service to fill out the request for help form online, which I did 24 hours ago, still no response - no key.
I followed the link that says:
"I can't find my QuickTime Pro key. Is there a way to get it again?
Absolutely. Simply click the link below, and we'll take you right to the web page where you can retrieve your key. You will need to sign in, so have your Apple ID and password ready."
And it just lists the software that I've bought but no key and no clickable links.
I just called and they said it could be another 2 days before I get my key. Is this normal? Does it strike anyone else as odd that it would take 4 days to email a key for software?
This should be an entirely electronic process. Choose the item, pay with card, recieve key. It shouldn't take more than a few minutes, should it?
Anyone have a similar experience or any advice?

This was just resolved, sort of. I got an email from Apple saying:
Dear Customer,
Thank you for your recent order.
Although your purchase attempt was successful, a QuickTime Key was not generated.
A credit in the amount of $32.50 is being credited to your account and should appear on your statement within five business days. Please contact your credit card company if you have questions about when the credit will be posted.
To receive a QuickTime Pro key, please re-order the key by going to
<http://www.apple.com/quicktime/buy> and click the link for your operating system.
We sincerely apologize for any inconvenience this has caused you.
Best Regards,
Apple Store Customer Support

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